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FirstService Residential Charlotte

2.3 (33 reviews)
Open 9:00 am - 5:00 pm

Services - FirstService Residential Charlotte

Property management

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15 years ago

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8 years ago

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Ask the Community - FirstService Residential Charlotte

Review Highlights - FirstService Residential Charlotte

She supports our HOA Social Committee on the events we promote by always keeping in step with our many requests.

Mentioned in 15 reviews

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Dawson Property Management - Billy Dawson

Dawson Property Management

(12 reviews)

DPM is fantastic. The entire team really cares about their clients , property owners and tenants…read morealike, and the properties under their management. Very responsive, knowledgeable and reliable.

**Renters & Property owners BEWARE** If I could leave…read morenegative stars, I would. We began renting our home in February of 2020. Initially, we were pleased with the property management. However, that quickly changed. There is not an emergency line for after hours or weekends. God forbid your air/heat go out or there's a water leak. You can't have anyone service the HVAC because you're a tenant. So, you just suffer through whatever weather element you're enduring. Our hot water went out one day. You have to fill out a maintenance request and give three available days/times. Again, when it's urgent, there isn't emergent services provided to have your issues addressed. I was unable to shower comfortably, wash my clothes, do dishes, etc. I called to see if this service request could be complete within a timely manner. I ended up speaking with Derek, the owner. I am obviously frustrated they aren't adequately attended to the home's needs but I am not using profanity or becoming ugly. Derek proceeded to tell me "do not back talk me!" Surely I misunderstood him, so I asked what had he just said to me and he confirmed, "do not back talk me." I was in absolute shock this was the owner of a property management company speaking to a tenant as he had. Eventually, their "vendor" came by and sure enough, the water heater needed to be replaced. Their vendors are whomever they can scrounge up that day to do some work. However, Aleksander was always helpful and polite. This passed summer, we noticed the HVAC was struggling to recover. The house is 16 years old with an original unit. Getting someone to come take a look was an absolute nightmare. We filled out the maintenance request. A vendor reached out to us and stated he would be by at a certain time. He text us later to say he was sick but would let us know if he needed to reschedule. We never heard back so, as one would assume, we awaited our appt time. Nobody showed. I contacted the vendor and he showed me the screenshots where he let Derek know he wouldn't be completing the job due to illness. Derek didn't even had the common decency to contact us. My husband reached out to Derek and we were told they would come by "when we see fit." Derek also threatened to terminate our lease with an eviction notice, which would be illegal LOL, which he now denies. That was the icing on the cake for me. I found the information for the property owner's and contacted them directly. Within an hour, Eddie sent an email 9pm at night to see if someone could come by the next morning. Eddie and a vendor came by to check the HVAC, a water leak and fix a toilet. We had been told prior, by Aleksander, he placed more freon in the unit to get us by but it needed to be replaced and he would speak with the boss. Eddie acted like this was news to him and offered no reassurance except, "well, when it finally dies we will replace it." We have been out since 9/1/2022 and I waited to write this review to ensure we would get our deposit back and also, to make sure it would cash. We spent $750 to have the carpets professionally cleaned, along with the house and a room painted just to ensure they wouldn't attempt to be vindictive. Derek puts on a flashy front for his website but behind closed doors, there is not a professional bone in his body. He is laughable in the surrounding realty world. His ego far exceeds him and for the life of me, I cannot fathom why. Listening to Derek pitch a fit like a spoiled frat boy is comparable to nails on a chalk board. Eddie is guilty by association. I will say, he is the more tolerable and quant of the two. Tiffany in the office is an absolute upgrade, to the nasty woman they had prior. I am so thankful we were building a home and this lease was temporary but I feel for the people on here that solely relied on them for housing, just for empty promises and ruined rental histories. I filed a formal complaint with the BBB and to no surprise, Derek lied in his response. These are just a FEW examples of this wretched management company. My dog could run a better business. Don't. Do. It.

CLT Prime Properties

CLT Prime Properties

(1 review)

Quail Hollow

My husband and I rented a home in SC from CLT Prime Properties for almost a year and a half and had…read morea very good experience. CLT Prime Properties negotiated a few items in the lease for me with the owner. I was having difficulty finding an owner or property management co that was willing to accommodate me - this is the benefit of working with a local company rather than some of those large corporations that own rental homes and are inflexible. Shannon and Wendy are reachable and responsive. We had some issues with an appliance and with the heating system in our rental - Shannon was on top of getting repair/service companies sent out and getting the issues fixed promptly, even at the beginning of covid. The property we rented was nice but wasn't the cleanest on move in. We got it in much better shape before we moved out and Shannon refunded our entire deposit . I did not expect that would happen based on prior rental experiences with property management companies. I was pleasantly surprised with our entire rental experience. After we moved out, Shannon picked up Amazon packages that I mistakenly had shipped to the rental, and he shipped them to me out of state. He also contacted us a few times when the owners' packages/mail were delivered to the rental to help the owners. Wendy sent me a very empathetic note about a personal situation I was experiencing because she had been through it herself. These folks are kind and honest, and the people they have working for them seem to be of the same character. As a renter, I highly recommend CLT Prime Properties.

SRP Realty & Management

SRP Realty & Management

(3 reviews)

SouthPark

If I could give SRP realty less than a one star I would. I am not the type to leave reviews, I just…read moreread them however this experience was too terrible to not leave one. SRP charges you 69 dollars to apply to their properties without being preapproved. I applied on the 10th and asked them to CALL ME to follow up and go over my documents with me. I did not hear word back until Monday the 20th saying they couldn't use the documents I had provided. Once I emailed them back they were not the slightest bit helpful in telling me what documents I COULD use they used a 1 line sassy response saying mine was again not good enough. The NEXT day they emailed me saying they had a qualified applicant and mine was denied. Giving me no time to ask questions or figure out what documents I could use given they wouldn't tell me. I called these people over 5 times and left voicemails and NEVER received a call back. Upon asking for a refund since they took my money and ghosted, they were being extremely shady not answering my questions and being very vague. I have read other reviews saying they are terrible at communication from RESIDENTS so honestly, not living in one of their properties was probably a blessing. I am just mad about terrible costumer service and being out 70 dollars for absolutely no reason. The owners name was June Stewart and she was just as unhelpful as her workers. Save yourself the time and money!! Notable mention: the numbers they use on their advertisements are incorrect and you will most likely be greeted by a screaming lady that is mad her number was mixed up with them!

These pictures represent how I found the house when I moved in. It was okay for me to pay a $1,240…read moredeposit for a house with misleading pictures, overgrown grass, peeling floors, dirty siding, and a deck that was falling apart. But June Stewart the office manager thanks I need almost $400 taken out of my deposit for "over grown" bushes pictured in the last picture.

Kathy Norman - Keller Williams Realty

Kathy Norman - Keller Williams Realty

(16 reviews)

SouthPark

Best realtor! Working with Kathy was an absolute pleasure, and we can't recommend her highly…read moreenough. As first-time and remote real estate investors, we had a lot of questions, and she was incredibly patient and responsive throughout the entire process. Kathy showed us every potential home we were interested in, providing valuable insights and helping us narrow down our options. She truly knows her business and always had an answer for us, no matter the question. Her dedication was especially apparent when she was on vacation out of the country, yet still managed to be super responsive, ensuring everything moved forward smoothly. She was also a fantastic conduit to the sellers and went the extra mile by referring us to an excellent property management company and several local home insurance agents specific to the state. Kathy's guidance and unwavering support were invaluable. We're so grateful for her help in finding the perfect investment property, and we'll definitely be working with her on all our future real estate needs.

We recently had need of a realtor's expertise and contacted Kathy…read more She was very quick to respond to our inquiry in great detail, related very knowledgeably to our situation and gave us realistic expectations for what came next. It is always comforting to know you're talking to an experienced expert who won't sugar coat information, and will give you a lot of data to make an informed decision. She was also very personable and made us feel like more than just another client. We highly recommend! Thank you so much for your help, Kathy.

Conrad Klein Property Management

Conrad Klein Property Management

(5 reviews)

SouthPark

We rented a townhouse through this agency, unfortunately the virtual tour showed us a false…read moreimpression about the condition of the place, we were moving from another state so didn't have an opportunity to see it in person, I wish we would. On the moving in day, place was very dirty and covered in yellow stains all over the place, we didn't have finances to go anywhere else so we cleaned place and start settling in, agency put all fault on landlord, which wasn't true. In a week washer water supply start leaking so we submit a request to fix it, next day maintenance guy came and fix it but in process broke the main water valve supply, and run away, here where nightmare started, maintenance company tried to delay fixing the issue they cause as long as they can, we were without water almost a week, until landlord called professional plumbing company without maintenance company being involved, even then they tried to mess it up and cancel plumbing company to come. If you see their name on property do not rent or buy from them! Most unprofessional people we ever had to deal with.

They are a huge scam. Matt will make your life a miserable misery. Read some of the other reviews…read moreabout how this company will steal your deposit. Got charged for pre-existing issues even after signed move-in form showing pre-existing problems. Sure, you could take them to court but it will cost you even more. Stay away. You are warned.

FirstService Residential Charlotte - propertymgmt - Updated May 2026

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