Just terrible! Sounds like they use a third party customer service company. Automated messages that promise call backs or emails that don't come. I wasted a week of phone calls with no resolution. read more

Called customer service for my mother who lives in Birkdale. Spoke with three difference representatives who I could not understand and who hung up on me after being on hold for 15 minutes the second time. Extremely frustrating. The neighborhood rules are not enforced and the neighborhood is looking so run down. I have lived in HOA's all over the country and, FSR, is by far, the worst! read more

This is the worst company that I and other residents of our neighborhood have ever dealt with. Doesn't protect the home values of the neighborhood. Doesn't enforce the rules. You can never reach anyone in charge. Their call center is in Central America and when you call them they don't know how to get in touch of the neighborhood property manager. Krystal Rodger's tried to say they are out of Florida which was a lie as the gentleman my wife spoke to stated they were out of Central America. So glad to hear they will no longer be apart of the Villages of Denver's community after June 1st. The manager of our neighborhood is Krystal Rodgers. Must be nice to get paid for doing nothing. I highly suggest to never to use this company. read more

Very poor, when I was asking a question of our HOA Board the First Service Residential in attendance interrupted my address to the board, would not let me finish and brushed away my comments. Totally unacceptable. read more

I served on the Board of our community with another company AND another representative from First Service. Nina Henderson came in and blew all of the previous interactions out of the water. It was so refreshing working with a representative that was so knowledgeable about the ins and outs of HOA community management. I only wish she had come sooner. The only regret I have about resigning from my position is that I won't have the pleasure of working with her. read more

Laura Tatur, Community manager- Birkdale HOA is so very quick and helpful whenever you have any problems. We are so very fortunate to have her. Thanks!! read more

Why there is no Zero star rating? This fsresidential company is a joke. I have submit a fence project for 7 months. i called them several times for an update of approval or not. They said there will be a resident manager call me within 24-48 hours every time i called. But they never did. I just called again today, a person name Brenda said there will be no one call me. She'll try to email the corporate to find out why they didn't respond to my request. That didn't sound promising either. Fsresidential company is really bad. if i could fire them for my service, i would do it right away. Too bad i can't do that. read more

The Gentry in York,SC won the lottery having ALEXIS FIDDLER as our Community Manager. She has helped me immensely getting set up with click pay and fobs. We get emails keeping us up to date with our community. If we need help or have suggestions she's right here to get things done! read more

If your community is searching for a HOA to care for your community please consider another company. The pictures I've uploaded are from our community. This company does NOT take care of our homes, our home values are decreasing. There are weeds, trash cans , garbage in yards, cars parked on lawns, etc. there is absolutely no care taken to uphold our CC & 's. Calling the company does no good they have a person take your information, however, there is absolutely no follow through, no concerns are ever addressed. There is no phone numbers to reach anyone in the company other then a phone representative. If there was a negative star review they definitely deserve it. Our community is actually called the "ghetto", because of this company. I have called this company hundreds of times and no situation has ever been addressed. We have fences that are out of compliance and while many of us have called nothing has been corrected. Let me add they did ask me to contact them, since I wrote this review, however they left no information on how to contact them. This is Old Rice Retreat in Cane Bay in Summerville, South Carolina. read more

See all

All my contact with Nina from FirstService Residential have been first class. Nina's communication is always clear, prompt, and accurate. She's also incredibly kind, patient, and caring. She goes above and beyond what anyone would expect. Recently, my father passed. Nina, tenderly, helped me with a house he owned get updated to the new owner's name in FirstResidential's database. She had to collect a few pieces of information from me to do so. Each request was accompanied by an expression of care about my well-being. She supports our HOA Social Committee on the events we promote by always keeping in step with our many requests. (She works with other groups in our community as well, but I have experienced, firsthand, her assistance with the Social Committee.) Quite honestly, I thought she was one of our neighbors for the longest. That's how personable and present she is for us! With appreciation, Jolena S. read more

what an incredible difference it has made having Alexis Fidler on board as our new property manager! She is responsible, helpful, knowledgeable and attends to emails and requests in a timely fashion. We were so accustomed to inferior service, that we are finding this entire new experience to be REFRESHING! Thank you for appointing someone of her caliber in the role! Everyone in the Gentry who has had contact with her feels the same way! Donna L read more

I am new to the copper ridge community. I wanted to rent the community space for a party. Lara Shelf made the whole process completely seamless. She was so quick, courteous, friendly and knowledgeable. I look forward to working with her in the future!! read more

FirstService Residential has been very easy to work with and professional. We appreciate their responsiveness when we were having an issue, especially Ceretta, who was very helpful! read more

I have been on my local HOA board for 25 years so I understand the situation completely. Dealing with the HOA at a property I own in NC has been nothing but headaches however and it is because FSR, not necessarily our local HOA. FSR sent the HOA bill to my tenants, not to us the owners. The $413 annual bill that was eventually paid in full 2 months late turned into an additional ~$400 worth of fees, interest, and lien charges over the coming months, even after the $413 was paid. Dealing with the local rep was fruitless so one of the head honcho's (his picture is on the website) got involved. He claimed that there is nothing he can do even though they admit that I, the owner, was never sent a bill. CCR's say otherwise as tenants are not responsible to pay HAO fees. This will end pretty simply though as we are now scheduled for small claims. I think it will take about 25 seconds in front of a judge to get the late fees returned. Shame it had to get to this point read more

My son's bicycle was stolen and Laura was so helpful in trying to recover it. She was attentive and quickly posted on Facebook and sent out an email to the neighborhood. Thanks to her posting, one of the residents saw the bike and reported it to the police who were then able to return it to us. We are so appreciative of her effort and excellent communication skills. Very impressive!!! read more

Can I give negative stars?? We had water damage and flooding from a building pipe. To say they were non- communicative would be kind. Ana was BEYOND USELESS. We would get texts and calls from a plumbing company saying they were at our condo for an appt that we were never informed about (Ana made the appts without asking our schedule or availability) so we were at work, and the appt had to be rescheduled. So far they have sent out 3 different companies. The leak has not been fixed nor has the damage (wall, flooring in laundry room, coat closet, and hallway). This is the most unprofessional company ever. Phone calls and emails go unanswered. Plus, the one time we did actually talk to Ana wirj her condescending talking over you / not listening - then she hung up on us as we were explaining our frustration with the situation! read more

Our community is relatively new, about five years old. First Service has always been our HOA management company, which was selected by the builder and still under contract with us until we take over control. I would not recommend this management company to any community. In the time that we have been here we have had at least four managers and 2-3 lifestyle directors. The current management on site and further up the ladder do not know what the residents like nor do they care. I have yet to see the on-site manager. The existing on-site manager sits in their office and seldom meets residents. Their communication is poor, if not existent, and often feels like they are talking to kids. They have had some excellent workers at our clubhouse, however, management seems to run them off. If employees are happy they won't leave! The turnover and staff causes anxiety in our community and is unnecessary. Their lack of communication to residents, and them not putting us first should make you question if they are the right management group for your community. read more

This property is very well managed and the staff is prompt is responding to any issues that may arise. They know the people who live in the community. read more

Unresponsive to e-mails-calls and letters. Residential Vera is negative and never positive-even though they are engaged financially to be customer service orientation to our community at Lake Norman at Jetton. They have been in place for two many years and have become lazy. Each month they turn in reports that all look well with the community when even a blind person could see issues. DO NOT USE THIS SERVICE. read more

Zero rating. To all prospective home owners. When you search for your new property please, particularly one w/ property management, please avoid any property managed by this company. The only thing they do consistently is increasing HOA fees, and slowly cutting their services. If my spouse not in love w/ our property, I would have sold it, that's how disgusted I am read more

Great service, our COA management decided to try and another company and I for one am delighted to have FS Residential back managing our property - prompt services, courteous knowledgeable team read more

I live in an 83 unit condo building that is a little older and needs a lot of attention. FSR has worked with us for over a year, and they have been quite responsive. Much better than our prior property manager. read more

If there was a negative star, that's what they would get. They are terrible. They collect HOA dues and do nothing to help make our neighborhood look good. They are slow to answer e-mails or they just ignore. Joanne and Nina are both difficult to work with. They want to charge you for pool fobs that were never sent out. They send notices for things that aren't ours or on our property. They don't do any Christmas decorations and the landscaping is neglected. They are AWEFUL! read more

DO NOT and I repeat DO NOT buy any property affiliated with this company. We sold a property and overpaid our HOA dues. After continuously getting the run around and being ignored along with countless hours of trying to retrieve it, it took months to get it back! It was my first time reporting a business to the BBB and three other agencies, and I hope everyone will report them until they are shut down. I do not know how they get away with such shady, horrible business practices. I had to give 1 star to post this but I didn't want to. read more

I had another poor experience in working with this company. Agent refused to answer a simple question citing they could only discuss with property owner. Then directed me to their website where I could PAY for this information. No logic there. Another management company just trying to squeeze others for every dollar they can. read more

This is the worst company ever. They let our insurance lapse, allowed the power to go out at our neighborhood clubhouse (which the security system runs off of). As a result, TV's and other high-priced electriconics were stolen. They do not return phone calls. I left a message for Vera Victorino (our property manager) 8 days ago and have not received a return phone call yet. And this is typical. Dennis Abbott promised one our residents that this would change. Our neighborhood is Massey in Fort Mill, SC. Ask anyone of my fellow neighbors and they will confirm read more

Terrible property management company. Completely unresponsive to questions - via phone and email. I would not recommend this company to manage your HOA. read more

Unresponsive, rude, condescending, ....there are not enough adjectives to describe how terrible FSR has been to deal with. Ana Smith was appointed as our main contact and she should never have been hired into a customer service role as she lacks ANY customer service skills whatsoever. Honestly if we had known just how poorly FSR manages our property we would have purchased a home elsewhere. Buyers beware of this as it has not improved in the year we have been here. It's actually sad they are in business. read more

Worst management company I have ever seen. Was told of a neighborhood HOA increase of $1,500 on dec 21st due Jan 1st. and late after Jan 10th. Paid the increase on the 12th and paid the late fee. Notified 9 months later that they charged a $20 delinquent fee in addition to the late fee? Not sure what the difference is or why 9 months later? Next I received a letter to remove our security sign from our yard with 10 days to respond but the person who mailed the letter was out for next three days... leaving 7 days for me to ask questions..very unprofessional. My neighbor received his letter two days after mine. Their goal appears to shorten all notification times so they can fine you. I have been on neighborhood boards and I have never seen a company that didn't allow 30 days for all correspondence to respond. read more

This is the WORST Home owners company EVER. Zero star rating... 1.They made me made pay $2,000 for plumbing/sewage work outside of my property because they didn't want to do their job to find out the root of the problem(which was an under ground root), nor did they want to pay, so they'd rather have an unhappy member in their community telling other members how cheap and badly they treat the members in their community. 2. They don't follow the CCR's/regulations in the community declaration unless it behooves them. They used to be very stringent in following procedures, but now things are done on a as needed basis or of they happen to "catch" something and especially not if a community member has called to complain about his/her safety in the community and/or another member not folllowing a rule that is an expectation. 3. They Collect as much money as they can from you without telling you they are doing so, because they are the most money hungry company. 4. They send threatening letters with no premise because they are unorganized. 5. They don't care one bit about the community or the people in it. Ask any of my neighbors. Ask anyone in the community! WORST COMPANY, WORST MANAGEMENT read more

These folks are a complete unprofessional joke. They are are quick to sue you if you break any sort of soft POA/HOA Law. There is one person in Vera Victorino vvictorino@abbotexcellence.com who spends her time sending out threatening letters that have no basis for the accusation nor and evidence of anything done wrong. Dennis Abbott (dennis.abbot@abbottexcellence.com) also is just as useless. They have done a very poor job with managing our property at River Run in Davidson, NC. There is absolutely no way I would ever use them or recommend them. read more

I'm sure everyone has gathered by the other reviews Abbott, now FirstService Residential, is a pretty terrible property management company. I think my HOA is great it is the management services that FirstService fails to provide that is awful. Between the unresponsiveness and complete lack of accountability it seems all the employees of FirstService Charlotte have, I'm shocked they haven't had far more legal action against them. I've contacted everyone there from Dominique Rojas, Jennifer Torres, McCall Nokovich (the list goes on) and they make absolutely no apologies for their unethical business practices. They have lied to me and my HOA numerous times, don't keep up with or address complaints regarding property conditions (which should be managed anyway), and will find literally any way to get out of doing any actual work. Of all the properties I have owned I can say the customer service here is hands down the worst. I am currently trying to provide my HOA with more reputable companies to manage our property and hope anyone reading this review will do the same! *Please check out the other hidden reviews link at the bottom of the page. They were filtered but just reiterates some of the same issues everyone seems to experience with this company. read more

I have lived in two communities in North Mecklenburg and both communities utilized Abbott. Based on my experience, I would not recommend them to any HOA. They manipulate their agreement with the HOA in order to generate additional fees from residents. For example, they charge homeowners $25 for sending a letter addressing issues. In general, their employees are rude; and their management team is not connected with the communities they serve. Their motto is "Bringing Community to Your Neighborhood". That slogan is not even close. At best they will help create negative feelings towards your HOA. read more