This company is a scam operating in the United States and Canada. They have had numerous lawsuits and court fines due to stealing condo owners' money and getting kickbacks from companies that they hire to do work on the buildings that they manage. There is no accountability what so ever and no one to resolve bogus charges that they access. They charge duplicate charges for same service and keep charging again and again for the same service. Worst of all you have to spend a ton of your time to dispute the charges and still they don't admit that they are wrong. I just wish someone could start an action lawsuit against them. Reading the BBB reports it seems like we are not the only ones being out right cheated. Maybe get the media involved so they can investigate them. read more

The property I want to buy is managed by first service residential. After reading these horrific comments I have reconsidered and I will not be buying the property that I was looking at. Buying the home is one thing, but a big part is the care and management that the property is given...First Service Residential sounds atrocious! You do not get this many substandard reviews by accident. All the responses from First Service Residential are trite and fake. I am so glad I looked into this organization prior to buying a property that they manage. read more

One star is one too many. I'm a contractor and did some interior painting work for First Service Residential after the homeowner made an insurance claim. I finished the work on Nov. 10, 2022 and it soon became a constant battle to receive a payment. I sent in all my credentials immediately upon request and I did not receive my payment until January 23, 2023, over 2 months later. They made several promises that they'd send payment soon, but weeks went by and nothing was received. If they don't treat their contractors well, I can't imagine that their customers are in good hands either. read more

What a waste. This is the worst residential service. You would be better off not having an association service than use these guys... 0 stars. They don't even try. read more

I appreciate FSR mainly because of the property manager, Tiffany. She is very responsive and communicates well. Always professional and kind, knowledgeable. I would imagine it's hard to be supervising large townhouse properties and dealing with all the various personalities but she seems to do exceptionally well. I'm not quite sure about the landscaping/snowplowing people because, there is so much turnover. This is not the fault of FSR. Apparently a company was taken over which meant new workers. They worked a year or so and then left. Hired another company which meant more new workers. It's challenging for workers to know their job perfectly right off the bat. Certainly not expected, but unfortunate frequent changes.. Never had a problem with the billing department. Dues are taken out of appropriately. In general, this company is so much nicer than other management companies I've dealt with in the past. Again really appreciate the responsiveness and attentiveness. read more

Worst association ever! They charge you for repairs that weren't done in your unit and I pay to have sidewalks and driveways clear but can't even get into the driveway because it's not plowed. Now I have to park outside because they don't want to do their job. They just take your money. Do not rent/own from this association they will rob you blind read more

I paid my annual $92 HOA Dec 27th, 2017 for the 2018 year. Somehow the charge was reversed by their system. I called to make sure the payment went through and the customer service person said yes, it is fine. I get an email from Matthew Munson in May 2018, saying I still owe the $92 plus $100 in fees. I paid my $92 again and asked that I don't get charged for the $100 in fees since I did pay in Dec 2017. They still want to charge me a $100. This is all very very wrong. They will not agree to remove the fees even though it says I made the payment on Dec 27th, 2018. It is not my fault that the payment did not go through. They were using a new payment system - clickpay and it clearly had a lot of glitches. They want to charge a $100 in fees because of their error. This is soooooooo very wrong. The year before, they forced me to pay $350 because I had forgotten about the annual dues and I had never received any notice about it until out of the blue - late in the year - Matthew Munson emailing me that I owe $350 now. I went to their office to try and reason with them. They wouldn't budge and I forked over $250 in fees. So I made sure I made my payment on time for the next time. I had a reminder on my calendar to pay it and I paid on time. Plus the fees are so unreasonable!!!! read more

Seems like a lawsuit needs to happens with this company from the reviews I have read. I have been doing a lot of research on First residential as of lately and I am not impressed. What are they doing with the fees they are collecting every month? I am going to hire someone to look into them. They can't answer simple questions for instance, "what does the HOA fee actually cover?" and "Are we allowed to build a fence?" It's very odd to me. What are they doing with our money because they are not using it on our properties. read more

Company is a scam looking to rip every penny out of you. I just bought a townhouse that fell under 2 associations and wasn't told about this one. They didn't reach out to inform me until their law firm did and when I reached out to them I was told there was nothing they could do and the almost $500 in late and legal fees was just my responsibility. The whole process of trying to contact them was dragged out so they could rip a few more late fees out of me. I still have no idea what they actually do because the other association manages everything. read more

Thank you Tejia, Heather and Kevin for all your help on 11/19 to try and help locate missing keys in the trash shoot/dumpster at Centre Village. We didn't find them but in the end it was your awesome customer service that made the experience so much better. I appreciate all that you do for residents at Centre Village. read more

LOL. What everyone else said. Reported a potential gas leak...didn't hear back for almost 72 hours. and guess what...our building had a gas leak! Found out about it because fireman were storming our building when I was leaving one morning. So, I guess i'm lucky enough to be alive to write this email!! When we moved in the elevator went down. Over 7 people reached out to FSR and nobody heard back for two days. Our poor moving guys had to carry all of our furniture up 14 flights of stairs and we had to pay extra for their time, so that was neat. The amount of rules that have been put in place since moving in makes me feel like I'm back in high school living with me parents! Makes me forget that I'm a grown adult sometimes. Regardless...so happy I'm out and got a house so I don't have to deal with them anymore. Poorly ran, unresponsive to tenants needs, rude...the list goes on and on. Have fun and good luck to those working with them. read more

worst company on Gods green earth. We (402 units) finally got rid of them when we elected mostly homeowners on the board instead of inverstors that dont live on property. vendored to death with paying for services such as 1400 dollars for Paul Davis to clean up someones Barf in the main hallway rather than use our in house maintenance, and 1300 dollars to hire a poop pick up company to rid the property of dog waste. slow response to financials and vague descriptions of work from Gittleman construction. The only time Mark Gittleman would show up at our meetings was to force feed us an HIA loan, where his company and management would reap benefits of coordinating vendor work on a 26 million dollar loan. One board member took it upon himself to round up a cheaper policy on the master insurance, saving 80,000 dollars when First Service corporate insurance people failed to find us lower premiums on our master policy. We've had lots of management companies, some better than others, but First Service is by far the worst we have had for 3 years read more

Tiffany Johnson, our HOA Association Manager, has provided excellent service to our condo building of 124 units. The entire FSR staff - from our site manager up to the directors - are excellent support to our building integrity. The FSR resources are bountiful and always available. Knowledgable customer care is a top priority. As my condo building HOA Board President, I could not do a good job without FSR support, especially with Tiffany, Jody and Shaun. FSR is a professional management company! read more

If I could give NO star that would be fine. I have tried to work with them, as a resident and Newsletter Managing Editor for over 2 years, since our Board hired them and got rid of Leland (an HOA) with great ratings. That was a mistake but our BOD and President of the Board are uneducated and power hungry. I was terminated (fired) by EMAIL Thursday, Nov 15 by the Royal Highlands HOA manager Keneshia Shepherd for NO reason. Only that they thought they knew better and made working with me impossible. Never returning phone calls, not answering voice mails and rarely making any common sense in emails. I was a great Editor and did a great job. They said they had some complaints, but they could not produce them in writing, as it was office gossip. They are now attempting to run our place like a Nazi Dictatorship sending out e-blast emails everyday with new rules; although a small group and Directors have no rules. The BOD and Management does not allow residents to speak their mind at Board Meetings and much more. I pray we are able to keep up our property values. I have lived here over 20 years and never had any problems until First Service came in; as they have screwed up every endeavor from how they treat residents, to the Guard Gate, to the auto payment, overwhelming paperwork to only borrow a meeting room for a meeting or etc. It is apparent they do not like old people, so why are they in business for FL HOA's and sending in inept staff that do not respect residents and also they do not respect or like Veterans. This is just the tip of the iceberg - they are horrible at everything they do. Do NOT ever use this HOA and now we are stuck with them, or fighting them. At this point - it will probably only get worse. Royal Highlands community, Leesburg, FL D. Binder read more

My home owners association uses these guys. Unfortunately. I've had a leaking roof for almost 3 months now and all I get are excuses as to why no one has fixed it. If you are buying a property who use these guys you might want to reconsider. read more

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I own a rental property that uses FirstService Residential I pay my HOA through them for over 10 years. Never changed anything and the payment was pulled out on time but I was charged a fee anyway. They said oh looks like it was due but it feel on a weekend I said so your saying in ten years never touching my account this is the first time it fell on a weekend? They said they didn't know and to call someone else I tried they said oh Yes it was a mistake wrote a ticket but yet they haven't taken care of it. Really I hope someone sues this company it reminds me of what US Bank use to do. Once you overdraft they'd send a letter two weeks later to inform you. Just really crappy look at the reviews don't use this company they can't fix their mistakes or have no authority too. I'll pay the fee this time but if it happens again I'll be calling and really suggesting to the HOA to get a different company. It doesn't seem like anyone in this company has any power or they're to ignorant to the problem. read more

They are terrible! Our property manager, Erin, is worthless...unless you are one of the businesses that she works with. She won't do squat for the actual residents. Plus, our association dues are outrageous (not Erin's fault). They make me so angry for so many reasons I can't even begin. If anyone has a good way to get a new Property Management company, please share! read more

I have lived in Loring Way Condos managed by First Service. TERRIBLE. They have made it feel like a prison. They forget that the residents are their customers! Thanksgiving I was hosting dinner for my family. My daughter was bring a 4 person card table for seating. The desk attendant would not allow my daughter to bring the card table into the building!! The reason is that deliveries are not accepted on holidays!! Totally unreasonable! Shameful!!!! 4 people had to eat Thanksgiving dinner on the floor thanks to First Service! When I told this to the manager she said that furniture cannot be brought into the building on holidays! If a 4 person folded card table is considered furniture I must be living in the slums! Controlling management! Awful! read more

Abysmal. FRS has NOTHING FRS in their priority. Absolutely the WORST management company - and I've worked with all of them for 20 years.

They charge $435 for documents when you sell your town home. The national average is lower at $250. They are awful. Take your money for 13 years and then screw you when you sell your place. read more

Absolutely the worst management company ever! I will never again, own a property in an HOA due to management companies that operate the way FSR does. They almost never respond to our questions and if they do, not in a timely manner. They will also charge you $450 to obtain HOA governing documents when you want to sell your property. Why are we paying them to manage the HOA if we have to pay additional to obtain documents that we are entitled to? read more

We have been in our townhome for just about a year and have had nothing but issues with fsr and their management of our association. from having to call multiple times to get the snow/ice removal company out to salt and clean up to having $600 for turf repairs we did not receive, without any notice. the property manager is rude and unprofessional. as someone who previously worked for a competitor of theirs, I now see why so many of their clients jumped ship to the company I worked for read more

Was told to reach out about my concern and I did almost two weeks ago. I have yet to get a response from Jill, while issues with FSR keep stacking up. read more

I wish we had Gittleman back. FR is not good, their snow removal is terrible and they don't clear fire hydrants or shovel sidewalks, pile snow in front of sidewalks and streets are in terrible conditions. read more

I purchased my townhome with them 8 months ago. The day I closed on the house, I signed documentation stating that the previous owner would be responsible for paying for a roof that had been agreed upon by the HOA months prior to purchase. I notified the manager, Jessica, of the situation and supplied her with documentation. I even had my realtor contact them further explaining the situation. Jessica was not helpful, told me it's my problem to deal with, also sent me an email saying she was too busy to help me and my situation. Emails that I have saved. Worst customer service ever. There is still a charge of over $7,000 sitting on my account that they refuse to clear even though I have legal documentation stating I'm not responsible for the roof. They are now sending me monthly bills for this amount that I do not owe them. I've also talked with several neighbors who state they have experienced the same horrible customer service with them. All this headache and I've only lived here 8 months. My advice to everyone is to not sign up with their Clickpay because they have tried to withdraw large, unfounded amounts from my checking account. I instead suggest to mail them a check for your HOA fees. They are still attempting to charge me for the roof and have added on late fees for the roof. Even though I have saved emails from them stating no fees or late fees will be applied to my account. Communication within this company is horrible. read more

Our building uses First Service in Bloomington Mn and they are the WORST!! They never get back to owners on issues, the emergency line is a joke, they treat owners like they have no 'voice' and talk down to them. It's so insulting and frustrating!! PLEASE do not use First Service residential in MN!!! read more

I am incredibly disappointed with this HOA, I hope it is just the individual team we work with, but based on the reviews I think my experience is in line with other's feedback. We have owned this unit since 2009, and have been renting it since 2012. There have been a few occasions where issues came up, and sadly I cannot say I have been satisfied with both the communication/follow up, and the resolutions. Most recently, our unit had a pipe that burst in our heater, and instead of contacting the owners (my wife and I), the HOA went ahead and authorized work to be done and invoiced to us. In speaking with the HOA contact, he told me that he guessed a window was left wide open above the heater and caused this issue. As odd as it would be to leave a window open in the middle of winter long enough for a pipe to freeze, I reached out and my tenant confirmed this window had not been touched since the fall. I have since let the HOA know of this, and that I followed up with the plumbing company, but still have not received even a pulse in terms of a response. I am also so confused why the HOA would make a decision, if they knew we would be invoiced, to effectively spend our money without allowing us to receive other bids. Personally, my best friend owns a plumbing and heating company and would have fixed this for little cost in the event we are liable for the charges. Now if our HOA fees do not cover a broken pipe that has no confirmed cause, that is fine, but to blame it on our tenant and forward us an invoice (while being completely ignored) is completely ridiculous. I hate to resort to leaving reviews to get a response, but I am hoping someone follows up with me as I have read in other posts. I have now sent three emails that have not been responded to. Unacceptable. read more

I bought a condo in Minnetonka in 2013 that was managed by local real estate company. They were great to work with and really worked to communicate and help residents. A couple of years ago the building owners contracted with first service to manage the property. They are the worst I have ever seen. They are extremely unhelpful, hate pets, and have raised the HOA fees astronomically. If anyone is contemplating renting or buying a property they manage I would recommend reconsidering. I have been an executive for many years and have never seem poorer management and service. read more

Today...6/30/2018 Many underground sprinklers next door have been running from 8-11 am and now 1-6pm so far. I've e mail our local manager x 3 so far...water is still running and going down the street. We pay $250 monthly and at this rate with water going down the street from these sprinklers we'll be paying ever more!!!!!! read more

After living in the Wilder Park Association under Gittleman Management I can, without a doubt, say I would never buy a another home under Gittleman Management. My major complaint with the association is due how they handled the water problems I've had in my home. In 2011 they approved my neighbor's request to do landscaping that was fairly extensive including digging and changing the grade or slope of the ground between our homes. Gittleman has to have their "expert" inspect and sign off on any work before it can be done. The first major rain that happened after my neighbor did her landscaping was followed by my basement flooding. There had never been any water problems with my basement before that. Gittleman sent their expert out to investigate and the expert concluded my basement flooded due to a "crack in my foundation" I stated that that crack never had a problem before the landscaping when water drainage seemed to be sufficient. Gittleman told me they would have to knock holes in my basement wall to gain access to the crack and repair it and that while they would pay to repair the crack, I would have to pay to repair the wall when they were done. I said that that solution was unacceptable and told them to inspect the landscaping done. They said it was not the landscaping projects fault but they did agree to pay to have a landscaper come out and reverse the changes the neighbor made. I declined the interior repairs and "crack" repair and was left with ruined carpeting in the basement. Fast forward 2 years to this May. I've had zero water issues since the landscaping was reversed and the "crack" has not once let water into the basement. This May Gittleman lead a project to have all siding replaced on the town homes in the association. When it came to my home they replaced the siding on a Friday. All the siding replacement portion was done but workers did not reinstall my gutters and instead left them off and, what I can only assume, intended to reinstall them on Monday. Well we had a pretty big rain that night and with no gutters on the house for proper water drainage away from the foundation, my basement had water damage again. I again have to replace the carpeting and even though Gittleman had the contractors come install the gutters in the rain to restore the drainage, they said the fault was the crack and therefore my problem to replace the basement carpeting again. At this point I am seeking reconciliation in small claims court. It seems to me it doesn't take an expert to deduce that when there is proper water drainage in effect my home has no water intrusion problems. Only when Gittleman sanctioned remodeling has changed water drainage near my home do I have issues. All I was asking for was to be compensated for the repairs, nothing else but I guess that was too much to ask. read more

I have dealt with 6 condo association management companies to date... FSR is the worst. Terrible customer service, uninformed staff putting the association at legal risk, poor response in both timeliness and quality of work in addressing issues, and rude management. I'm finding it interesting that Yelp is showing the one good review from nearly 4 years ago at the top... maybe they were better back then. Today, AVOID AT ALL COST. read more

I owned a Townhouse managed by this group of jokers for 9 years. The final straw was the fall of 2011 when they announced all people in the community would need their attics re insulated and ordered to use their contractor and pay his price. The work was done inside my home and yet they determined my outcome. My first question to them was "Why wasn't this done right the first time? My Town Home is less than 10 yrs old" The account manager for Ridge bury Town homes became aggressive and lost control. I thought it was a fair question. I had to take an afternoon off work to let the insulator in, come up with $1,600.00 to pay THEIR provider of choice and pay within 6 months. This was the last straw for me- I put my home on the market and wont look back. If you are considering any property managed by Gittleman- Run for your life. read more

Horrible. Will post more issues later but this is issue #2001. We got 14" of snow. In 2.5 hours it will have been 24 hours. They came out maybe 2 hours ago and plowed the finger streets then left. So we all have 14 " of snow on our driveways, still. Neighbors are getting stuck. They said due to the amount of snow it's taking longer to plow. I don't want excuses. I want results. More pissed off comments coming soon. Also, did you all happen to notice there is only 1 positive comment? read more

Before you buy a condo make sure and research the management company. If it's First Service look elsewhere. After years of trying to get them to have absentee owners repair their unit and make their renters follow rules I gave up and sold my unit. They are the worst management company ever. Save yourself the misery of years of fighting with them just to do their job and look for another place. The board members who didn't live on the property were more interested in doing things to get renters than for homeowners. They didn't hold First Service responsible for enforcing rules and regulations. They actually said they wanted wifi to help get renters and collect more rent while owners were begging them to enforce loud surround sound violations, lease violations, etc. The only people who like First Service are realtors. Every year they tacked on more fees for selling and moving. They also didn't enforce damages to everyone. Just like they only helped certains owners, usually those who were renting their units. read more

Wow! Upon reviewing the other 17 reviews I wonder why my association continues to deal with FSR. I am a former FSR employee of five years. I am now a townhouse owner and never cease to wonder in disappointment. I feel FSR is very good at advising even without any knowledge or experience. The Property Mangers have an "infallible" attitude. The PM's are very good at "suggesting", hiring "an expert" or "engineering" but never get the job done. I am sad to say that again this year our board will sign a new contract and give this company a raise. Shame on Us. Will some one give me a list of good Property Management Firms, Please! I heard Gasson is giving FSR a run for their money. We are on our third property manager in as many years. read more

I am a homeowner and this is about HOA service by FirstService. I received the bill 11/17/17, sent payment 12/1/17. On 1/17/18 I received invoice because they didn't receive my check, plus penalty. I called, able to verify everything, they advised to go stop payment the previous check and re-mail new payment. I did on 2/3/18, and few days later it was cashed. Today 3/7/18 I received a letter demanding full payment plus penalty, because they received the first check and it was stopped. So they failed to check mailbox 3 months ago, they received the second payment and failed to credit my account, and now dare to send me another invoice for duplicate payment with penalty. Seems they don't communicate between departments and keep behaving like sharks to customers Bad service read more

If I could give this company zero stars, I would. Paid our HOA dues in Dec 2017 and received a letter saying it was late in Feb 2018. Called a few times and sent an email requesting information as to why we owe HOA again. No reponse. Have now called over a dozen times in the last month and have received no response. Each time we call we are put right into voicemail. Really poor service! I may need to get an attorney involved just to get this resolved, they are messing with our credit ratings. Wish we had a choice for who handles our Association. read more

This company does nothing that they are supposed to do. Kim Gilmore is the worst manager to deal with- her manager Mike Cleary returned one of my phone calls and said he would call me back and never did. They only make contact when they want something from you. I had to make insurance claims under my policy that should have been covered under theirs. I had an ice dam leak and they had a guy come out and take a small plastic bag of insulation out of my attic and said that was all that was wet when I had water leaking into my light fixtures. I asked for meeting minutes from a February meeting and they "weren't available" until May- but they had April's minutes available. I was overcharged by $300 for lawn repairs- it took me 2 years to get it back because Kim was insistent that I was wrong- I called the lawn care company directly to get measurements of what I was charged for and the result would have re-sodded my entire driveway and rock bed. When I proved to Kim that I was right and she was wrong- no apology at all was given. This company also won't fix my elderly grandparents driveway that is crumbling into pieces and is a health hazard for them and their guests. I was harassed and stalked by a board member and notified the manager, Kim Gilmore and she was not in the least bit concerned- I had to file a police report and buy a can of pepper spray and hope that was enough to keep me safe. Due to this I have been forced into selling my property because I feel unsafe, bullied and caused me extreme emotional distress and depression/anxiety. I am going to be filing a lawsuit and will be reaching out to find any other people who have experienced trauma caused by this company. I will also be contacting the news channels to report this business and these awful reviews. read more

I am giving this company a 1 star because the rating system does not go lower. This company is reactive rather than proactive, and they will not stand behind the HOA when vendors provide sub-quality service. They fail to manage issues such as moves and remodeling that result in common area property damage, and frequent tripping of fire alarms by unmonitored contractors doing remodeling. They fail to enforce rules and regulations, which then burdens the board of directors to respond to complaints. There is little proactive anticipation of, and preparation for, strategic expenses. read more

I lived in this property for over a year and I can't get straight answer about what they do what they do with Association fees that they collect monthly. Snow plowing and land Scaping is all they do and evidently they are not doing a good job. Yet they keep raising associates fees every year. This is Scam. I am planning on moving out of this place. Terrible. read more