This company bought the rental home we were already living in. The rent increased significantly every year yet they never inspected the property and repairs were extremely slow and would only happen after we called multiple times a day for days in a row. These were major issues that affected the habitability of the house. Twice it was a water line break that resulted in no water in the home for days and once it was a water heater that busted and flooded the house. When the home was flooded they finally fixed the water heater then said they would inspect the damage but never sent anyone. A large portion of the driveway also completely sunk and the home is up a very steep hill and when we reported the damage and asked for a repair they only came out to take pictures And never repaired it. The property management repeatedly put charges on our rent for not having renters insurance despite the fact that we had continuous coverage for the over 5 years that we lived there and sent them proof of our policy over and over. Any time they stand to make an extra fee they seem to lose the proof that you complied by their requirements. Finally we reached the end of our patience with the company refusing to adequately maintain a decent property with basic access and timely repairs so we contacted them about terminating our lease early. The property manager said it was no problem and sent us a move out package, accepted our date and accepted our rent plus two months extra rent as an early termination fee. Now four months after we have moved out another person from First Key has contacted us with a bill for three more months of rent. This is an investment company with no ties to any community that profits off of high rents while barely maintaining livable houses. They engage in predatory marketing like sending repeated emails to tenants soliciting them to sign up for services like rent trak that promise to build your credit by reporting your rent payments to credit bureaus but charge large fees to do so. It seems to be company culture to cut corners and perform the bare minimum because they are not providing a product to their tenants, they are providing an investment product to their investors. read more

I'm writing a review about First key homes first of all they caused me to lose my voucher so I'm facing eviction with this large judgement against me not mentioned first homes Also filed under my children names.So no one will rent to us we are moving in a hotel I they know compassions they told all of my neighbors my business. They want living in home because we are black they would see you move into a hotel then to rent to someone else.they are all about making money read more

I have been trying for over a year to get First Key Homes to fix our flooding basement. The basement floods every time it storms, which causes mold, mildew and severe damage to our personal items and the structure of the house as well as the carpet in the home. We have had our lives disrupted several times with jackhammers, men walking in and out, walls being torn down and still have not fixed the problem, having to put my sister out of her room down there while they attempt to fix the home. The situation takes several phone calls and emails for weeks for them to assess our situation. This recently happened again on the 19th of April and they have still yet to fix the mildewed carpet, and moldy walls. I have small children that live in my home and my sister's bedroom is in the basement, which gets ruined every time it storms. I have emailed, called, sent maintenance requests and even asked and talked to corporate whom have not taken care of the problem. This past time I was told my corporate that they cannot make someone come out and fix the home and which they have not had anyone come out and fix. The management is so hard to get ahold of, they do not return calls or fix the main problem. They do not provide you with anyone higher up in corporate if your property isn't taken care of because they do not want them to know that they are not fixing the problems. You will get the run around because they don't really care to address the problems and concerns. They half ass do their jobs which causes a huge problem and safety risk for us whom live in the home. Please think twice before working with first key! If you get a home with no problems then great but you never know what you getting into until you get in it. Please be careful when working with them. They fix up the outside of the home well enough just to get you in and leased, but once you get in the home there are a ton of underlying problems. Sincerely, a frustrated and pissed off resident read more

DO NOT DO BUSINESS WITH THIS COMPANY! I attempted to rent a property in Jacksonville, FL. This company gave us the run around from the gate. We set up a self tour for a property we loved immediately, on Oct 27th we scheduled a self tour. When we arrived the lockbox had been broken and the key was missing. It was Sunday, so I didn't expect much to be done and when I called someone answered, told me someone will notify me when the key is replaced. Great. We were really interested in this property, so I called Monday and Tuesday and left 4 messages with FirstKey. I never got a call returned. I had other properties to look at the following Saturday, so I wanted to include this one now in hopes they replaced the key. So prior, to Saturday, I call again Wednesday and even go as far as to use the rently.com (where I found the home in the first place) chat site which is tech support for the site. They advised to contact firstkey directly and I have all of the proof of these conversations. I even told him, I'm chatting with you because no one answers or returns your call. So he gives me a code to go see the house again. Saturday comes and no one physically called me at all, I did get in contact with one person who told me that it takes 48 hours to replace keys and she'd notify the leasing agent in MY AREA! This is the main # you should all be able to help me. We so happen to go to the home and boom key is replaced but the lockbox isn't, luckily we kept a pic of the serial # and was able to self tour. we loved the home! we were ready to apply however the date was 15 days out and we were wondering if we got approved could we pay the security deposit and a holding fee. once again, I CAN'T REACH ANYONE calling several times. Finally Monday afternoon someone answers and says we should just apply but are unable to say if it can be held or not and I need to the leasing agent iN MY ARE and they'll put a note to be contacted. Got her info for my area and everytime I call, its a voicemail and then it says I'm out of the office until xyz please call xyz. I call that person...you guessed, have to leave a voicemail. no call returned. We love this property and price so we put in the application. We provide all documents, my boyfriend and I and the site stops working, doesn't notify us of anything. but we completed it Tuesday, but it never prompted a quiz and it didn't let us pay. I send emails and try calling. I finally get through to someone again NOT IN MY AREA. she can't find the app. I am telling her it won't allow us to pay and that its saying my login info is incorrect. but won't allow me to reset my password. She eventually finds my app and says she can't see it or help me because its not in her area and someone in MY AREA will reach out to me and to go to rentcafe.com and then I'll be able to see my app and pay etc....so I'm feeling all this is shady but we like the home but I'm concerned. We paid the $70 and everything was in by Wed morning of this week. No one calls FROM MY AREA and I get an email, mind you we submitted everything paystubs and all by this time. I get an email saying I will get a quiz and we need to submit bank statements to prove income bc paystubs don't suffice. That the statements need to show my paycheck w/ my bank acct last 4 showing and my name/address on the statement sent to them. This is Wednedsay afternoon. I'm not feeling comfortable. I wasn't sending bank statements, my pay stubs suffice and alone I make 3x the rent +. I also have a voicemail of someone saying they need ONLY MY bank statements not my co applicants. at this point I'm not feeling comfortable. However, I get a phone call Thursday night because I slightly gave up like I'm not sending bank statements. Thursday night at 9pm while I'm out at dinner, a leasing agent from GA calls me and says "we are working late tonight til midnight and all you need to do is complete the quiz so the underwriter can try to get you approved before midnight". I explain we stopped because the bank statement email. She replied "The underwriter isn't requiring that, we just need you all to take the quiz". Okay great, I'm thinking this must mean we can get this house, we did love the house. So after dinner 10p we complete this 3 min quiz. I call her (8x because the phone wouldn't ring and I emailed as well). It finally rung at 11ish and I let her know. By 11:30 we got an email saying congrats w/ the qualified amount, which can be used towards other properties they have for rent. BUT NOTHING ABOUT THE HOUSE WE WANTED and APPLIED FOR! I waited until Today, this morning 8am I email, thank you for informing me of approval, what are next steps to secure the home we applied for? I get an email back hours later from the AGENT IN MY AREA stating the home at already been leased but here's a link to our other properties and let her know if we want to transfer our application! when I replied, I got an autoreply saying the local agent no longer worked there. RUN!!! read more

Homes have the ability to be great alternative to apartment living; however, due to the maintenance and the poor craftmanship of the maintenance done. Beware, you will be out of expense on electric and /or plumbing if needing something to be done right. Flooding twice in this home. Electrical done incorrectly, plumbing poorly done, paint and caulking done to cover damages, after time will peel and crack off. If you have not other alternative this is a temporary housing at best. read more

I applied on 3/7 for this home waited 10 business days (2 full weeks went by) I contacted first key homes and they told me that I was preapproved for this home and that they were going to send us the lease and to wait for our leasing agent Catherine C. We contacted her multiple times in regards to this property and NEVER got a call back until the property was off the market did she decide to call me back. I had contacted first key homes and her to switch my application to another home and of course she didn't answer the phone and first key homes gave me the contact info for the leasing coordinator, brieanne. I contacted her and she was able, allegedly, to get my application transferred. She( leasing coordinator) informed since I was preapproved for the other home that I wouldn't have to wait the normal 7-10 business days she that I would get the lease WITHIN 24 HRS, well surprise it's been 4 days!!! If you call first key homes about your application they don't know and will pass you along. Highly disappointed and I advise others to stay away!! read more

Worst company to ever deal with !!! Save your money and run! They wait weeks to run your application and in the mean time the house you applied for is "all of a sudden sold". I tried over 30 times in 8 days to get a human and some answers via text, email, IM, phone calls to many numbers listed on their site and their agents and no response. 9 days later I finally get a person who is in a call center in India reading you a prompted script of shit. He tells me house still shows available next day I look it up on the MLS and it was sold the day before and boom its off their website. Then they email me and say well we have 1 application ahead of you so if you want to reapply for another house please go back to our site. I wouldn't be surprised if this company just picks houses just listed for sale and acts like they are their property managers and once the house is sold they pretend like applications were ahead of you!!! SUCH A SCAM!!!!! read more

II had got denied at firstkey. They have majority all the good homes in st.Louis. They told me my credit score was to low. I checked my score I'm in the 600 s . My fiance likes a couple of them she was very disappointed to get denied we both work at Bjc health group. Other rental properties gave us a go. Firstkey are still waiting on the house we put $200 application fee my fiance and her 2 children and my self just to here we don't qualify . Everyone was affected by covid we kept our jobs working through the covid . Paid our rent on time no evictions!! If I had a higher credit score I'll buy a home. I was told highly recommended by my brother in law who rents from firstkey in Chicago and my supervisor rent from firstkey. They are disappointed because they didn't have the best credit . had got denied at firstkey. They have majority all the good homes in st.Louis. They told me my credit score was to low. I checked my score I'm in the 600 s . My fiance likes a couple of them she was very disappointed to get denied we both work at Bjc health group. Other rental properties gave us a go. Firstkey are still waiting on the house we put $200 application fee my fiance and her 2 children and my self just to here we don't qualify . Everyone was affected by covid we kept our jobs working through the covid . Paid our rent on time no evictions!! If I had a higher credit score I'll buy a home. I was told highly recommended by my brother in law who rents from firstkey in Chicago and my supervisor rent from firstkey. They are disappointed because they didn't have the best credit . Also it took litterly 1 week before Jodie called us back after we called the earthcity office in st.Louis . We applied and a email came 2 weeks later saying I had a rent score 420 I check my credit I know my score its definitely higher than that. What's going on firstkey I know 2 good people that rent from you and we still got denied read more

We live in Florida & our air conditioner broke but maintenance came out & had it working in 2 days which was a surprising & amazing outcome! We were really grateful! read more

We noticed our shower was leaking into the laundry room downstairs. It sounded like it was pouring rain and we could see the water pouring from the ceiling. I immediately called it in as we didn't want any water damage especially considering this is a rental house. I called the emergency maintenance service line and they took the work order. By Friday I still had not received a call so I put in another work order myself. We got to Monday and still no call so I had to call again and that's when they told me it could take 5-7 to schedule for someone to come out. I was told that water coming from our ceilings was not a top priority even if there was water damage and even though it meant we weren't able to use our showers. They finally called me to schedule someone to come out Wednesday morning at 8:30am. I made sure someone could be home. It wasn't until 9:30am that Jake called me to inform me he wouldn't be there until 11 or a little sooner. While I understand things happen, we had to take off work to make sure someone could be home for him to show up and then he wants to show up over 2 hours later. 12:30pm came around and he was a no show still. Jake did not end up coming until almost 2pm. Considering we all work and we have to take off to be home, that's really inconsiderate. This isn't the first time Jake has done this to us. The previous time he was supposed to be out from 3-4pm. He called me at 4:30pm to say he couldn't make it. It was never rescheduled. Jake has never been out when he is scheduled to do so and while I understand things come up and sometimes you need to arrive later, there should be communication about it. For it to happen every time he'a scheduled to come out is unprofessional. Not to mention that I was told water coming from our ceiling wasn't a top priority. This is a rental house. I'm not sure the owner would be happy knowing water has been leaking from the ceiling for the last week because they don't view this has a high priority. I've been consistently disappointed with my services from First Key and this isn't my first time renting. I'm not sure I'll ever go through First Key homes again. read more

Do not rent from FirstKey Homes, it is a giant corporation that just wants your money but will not fulfill any obligations they have with you. I have had work orders not fixed now for weeks, they will give you the run around on the phone, transferring you from worker to worker, apologizing, sendind emails to the manager and so on.... but still not complete the work that is suppose to be done. The miami office especially is a joke! The outside companies they hire are a joke, pretty much any man with a truck and tool box will show up at your house (or may not even show up) THey do the least amount of work possible and pass it on to the next person, leaving you to have to call the company day after day trying to get answers. I finally got in touch with a manager from the Miami office, he was suppose to call me back with answers.. did not, with my persistance i got him on the phone finally. He guaranteed him coming out, so i took off the day to meet with him and go over everything they did not fix... waited around for hours with no call/no show from the manager of the office!!! next day came around, I had to reach back out to them to get an answer... still no answer!!! But in the meantime, i keep gettting emails from them asking about my rent renewal... ABSOLUTELY NOT!!! I will not sign my lease again with this company, especially when they do not care! i will bring my money elsewhere. EXPECT to get no answers, run arounds, and literally no help. THis company is ran like a joke, no one has any clue whats going on. read more

Do not rent from here ever. They suck so bad. Nobody knows what the fuck they are doing. They dont answer the phones and when they do the transfer you all around without even telling you you're being transferred. When we initially moved in they set our day on a holiday and still charged us even though we did not receive our keys. We got release forms from the building and then they told us the forms were invalid and we had to do it through docusign so why the f would they give us the paper? A company full of idiots. 100/10 wouldn't reccomend. read more

Scott S. i noticed you reply to these review so im hoping you can help me. My property was switched over from Sylvan homes to first key homes. Since then I have had nothing but bad luck. I want to be able to change my review and give your office 5 stars but where we are now it is a 1 star review. My name is Jaime and i have been trying since July to create a portal to pay online and now my lease renewal needs to be done by 8/20. I have been trying for days using the phone system and online chat options to get in contact with some. I finally received a response on 8/12/21 from Sallay Chanchan where i was just advised to call the phone number 866-924-0466. This will now be my 5th time calling this number and trying to get some assistance with creating my portal. I feel no one is taking me serious and im simply trying to accept the lease agreement and just live in peace. At this point im begging for help. read more

Slum lords at its best! Doesn't deserve any stars! Had raw sewage in my basement this happened in September! To make a long story short It's January 2019 and my basement is still not done! All I've have gotten is many excuses and I understand your frustration, but in the meantime we need your $1700 dollar rent! What a joke! In September I had raw sewage come up through my toilet and tub in my basement, I put in a maintenance call, and the plumber didn't show up until 3 days later. Later that day First Key sent out a person to asset the damages, and test the water to see if it was contaminated and to determine what grade of contamination of the water. I was told the water was grade 3, and that we should stay out the basement any shoes, clothes, etc that was worn or even touched the floor at that point should be thrown out immediately! He also instructed me to not touch anything that they had a team that will come with the right suits and gear to remove everything out of the basement in a couple of days. Well the couple of days never happened! No one contacted me after the 4th day I had no choice but to clean this contaminated water, and feces yes feces myself due to the smell that was taking over my entire house. I contacted First Key again to ask when was someone coming to take care of this mess, and someone by the name of Julian told me he had no idea this wasn't done, and he will jump on this asap, and since it was not taken care of expeditiously, and had to start the clean up on my own expense that I would not have to pay October rent. That was fine with me thinking that now this problem would be taken care of quickly after this yea right! October came and gone now it was November I'm calling again no one at this point still haven't contacted me about the situation. So I call again talk to another person still nothing. I call to pay November rent while paying rent I inquire about my basement again at this point mold and mildew is present, still nothing finally another person from First Key says they'll get back with me a week later finally someone calls and says that people are coming out to get the basement done. They show up 6 days before Thanksgiving they tore out walls, floors, toilet, and sink. Put up about 8 industrial fans along with purifiers in which kept blowing fuses almost literally ever couple of minutes, so I call they come back to try to plug up the fans in other outlets, and end up running cords from any and everywhere including running cords from my upstairs. Was told it would take 4 days to get everything done and back together. In my mind I'm like that's fine it will be complete for Thanksgiving since I'm hosting that would be great! Ha come to find out when they came back 4 days later it was just to pick the equipment up, and that some one else will contact me to start putting the basement back together! Thanksgiving was in 2 days I had relatives coming from out of town, and all First Key can tell me was sorry, but we meant it was 4 days for the fans to just run in the house! Now it's December I'm calling constantly, and keep getting the same response someone will get back with you never happened. At this point o have no walls in basement, toilet, sink literally it's a construction site! But I start getting calls asking when I'm paying my rent really!!! You can't be serious you can contact about that, but not for this situation that's going on! It's Christmas in a week still nothing had been done again my Holidays are shot totally! So I get a phone call December 20 maybe from First Key for someone to tell me that the contractor will be at my home on the 26th of December at this point my heating bill is outrageous due to me trying to keep my house heated due to the walls I don't have! I ask Brooke I'm guessing the manager of the Chicagoland office about compensating me for December rent or even taking some money off I was told by Brooke that she will have to see what can be done. Now this was asked by me in November she never returned my calls, so on December 28th i call the office, and she tells me there's nothing she can do about December rent, and she feels they were generous for compensation of October rent! Now I'm livid because you telling it was generous really of someone to do that for me, after I went in this contaminated basement risking my health and well being to clean up feces!!! Generous so I was suppose to leave this in my basement, and wait for First Key to take care of it, but there's nothing generous about this situation at all! So Brooke calls on the December 28th to let me know that I will have to pay December rent along with January rent, and can't accept any rent unless both are paid at the same time! Fast Forward to today January 14, 2019 my basement is still as I say under construction! Like I said above Slum lords at its best!! The most unprofessional, unethical people I've ever had to deal with!!! read more

Does anyone know how to fill out the application? Left messages with no call back. After reading the reviews I don't think I want to rent from them, very poor customer service... awful read more

DONT RENT FROM FIRSTKEY HOMES! Save yourself. Nothing but problems since moving in. Mis- Leading information on properties From the company ! Refrigerator issues from not freezing my food to Lying about when it would arrive ! had to get a replacement When first moving in, sliding doors with no locks at all had to beg with other complaints to get something done! SPIDERS and Ants everywhere no matter the cleaning. House was not cleaned properly at all. Toliets not properly working, Shower running when the water is off. Oven replacement in a whole and it didn't even fit it's smaller than a average for a family of 4. Every maintenance request has been met with some cheap fix. Not one day not to have to stress about something in the house and I have been here since May 16. No responsibility for their properties. 24 maintenance is a joke. Rude Customer Service Reps, Rude employees all around like they are not the property managers. Run arounds from multiple people. Save you and your family from the headaches of Firstkey. read more

After reading comments decided should have read them before renting our home. Walk thru issues ignored, we have been filing the same work orders since 2 weeks after moving in. We've gotten 3 things fixed. Thrash in the yard that during walk thru told they would clean it up, nope husband is working for days to clean it up. Dishwasher stinks and don't work, fridge no ice maker, missing a drawer, and shelf. We've had 2 besides the walk thru guy come out take pictures of the holes in the siding the water damage in master bathroom that's still leaking, rotting threshold, rotting support beams on the carport and in on on on and on, spoke to property manager 10 days ago 2 guys named Cedric Came out one, picked up a little pile of crap my husband has gotten out of the back yard. The other fixed leaking sink in master bathroom and replace faucet in kitchen. Did another work request only for someone to cancel it. Just submitted another work request so we shall see! This is terrible customer service for the $$$$ we pay to rent these houses. read more

Horrible company. Worst experience that I have ever had with a leasing company or rental. I'm not paying rent again until everything is fixed in the house. I suggest that everyone else who has issues with their rental also withhold payment until the problems have been fixed. Money is the only thing that they care about so start talking their language. Also seek legal counsel and be prepared for a court battle as I am. read more

Run far away!!! I would not send my worst enemy to first key homes! The day I was supposed to sign my lease the rent went up by $350 and they had the nerve to tell me that they can change the rates whenever they want to! I waited five weeks for them to finish renovating the home. My family had no place to live bc of this company and the refused to go back to the original rate they told me when I applied. They also refused to return my application fees after lying to me and promising my family a home! I even called corporate and they never returned my call! The absolute WORST company EVER! They should be SHUT DOWN! It's sad the way they treat people! read more

HORRIBLE!!!! I rented a unit initially from a company called Claritas. However First Keys took over & I rented from them for 6 years & paid ON TIME every month for the duration. Left the unit in excellent condition with miniMac wear & tear. I informed them months in advance i was looking to buy my 1st home & so the Property Manager explained that if I terminated early what the terms would be which at that time she mentioned a 60 days notice. However, Time past & I did not close on my home until the very end of my lease. I paid in FULL for the entire lease. When I provided them with a 30 days notice that as of April 1, 2021 I will be moving out & not resigning I got hit with not giving them a 60 days notice. I just find this to be quite unfair if you are not renewing. What ever happened to a 30 days notice which is what was mentioned in the section to for a security deposit to be returned WOW... so not only did they take my security deposit for that reason BUT I owe them $300 or so more to cover the month of MAY 2021. UNBELIEVABLE! It doesn't pay to be a good tenant & leave the unit in excellent condition. I WOULD NEVER EVER RECOMMEND FIRST KEYS TO ANYONE. Lesson learned!!! read more

This is the most difficult process to get in an application. Their website did not work for a day, so that set me back into getting an application. Finally was able to upload documents and waited 2 days to hear back. Heard nothing so I called and the woman helping was not in the office, was sent to vm and it was of course full. Have yet to hear anything. NOW my agent is telling me they need the same documents I uploaded to be sent again!! This is absolutely absurd and they should really do a better job at helping their clients. read more

I first would like to say, this is the WORST company I have ever dealt with in my life. I have had massive, continuous problems with the home I have been renting but due to trying to save money, I continued to renew foolishly. Moving is such a stress and burden, that I figured I can tolerate some of the headaches I have had to endure during the first few years of renting this home, however, a month after signing my most recent lease renewal, things took a turn for the worse. For four days straight, it rained and for four days straight water kept seeping into the home. The AWFUL FKH mince. technician was as useful as a piece of chewing gum on the floor. The water was coming in from TWO foundation cracks that FKH didn't take care of until FOUR months later and that's only because the city is now involved with the livability of this home. Not only was the foundation a problem, I have dealt with a roof completely going down on one side of the house, infinite amount of fence repairs (literally falling apart but all they do is put more plywood and nails on it), and the never ending plumbing issues that this house continues to have. At this point, I just want to be able to shower and not worry about the main line backing up and ruining everything on the bottom floor. I currently pay rent for an entire house, and the downstairs is half vacated since I was so tired of replacing my belongings due to FKH not taking care of the issue long-term. Every time I have tried to talk to someone about the ongoing issues, I either get put on a massive run around, transferred to someone who never answers, have to leave a voicemail, and never get a call back. Or I get told that "I can't do anything about it until it happens again". Well how many times does "it have to happen again" until we realize the dozens of previous times you have come out to fix the problem you haven't solutioned the real issue! I have sent emails to the head of maintenance and the property manager to not get any response back. I wouldn't recommend this company to my worst enemy and I plan to never rent from them again. FirstKey Homes, you sent repair men out to this home and they are dishing out your dirty secrets. My favorite is when one told me that they do the minimum that they can do so they avoid paying for permit fees through the city. That is exactly what every tenant wants to hear!! You guys are money hungry and I hope your revenue falls so low due to your poor properties, lack of upkeep on maintenance, and poor, poor, POOR customer service. You guys keep at it, I can almost guarantee you that you will no longer be in business in 10-20 years. read more

Do NoT rent from this company, they are thieves and liars. They don't follow the law. Florida statue 83.49 states the landlord has 15 days to return your deposit if they are not withholding any funds for damages. I received the letter 27 days later stating that I will be getting my deposit back in full, we are now 35 days in and still nothing. You call and get transferred and each and every person gives you a different story. At this point I'm tried of the BS. I will be contacting the better business buerau and an attorney, to sue them for breech of contract. There customer services is the worst no one returns calls and they just don't care about their renters. What has me even angier is that I'm fighting them for MY money. As for those who state all is well, just you wait. All the negative reviews can be wrong and I know there not. read more

They're only getting one star from me but only because giving 0 stars wasn't an option. I have to laugh because I was turned down by them for a house in a run down subdivision that has definitely seen better days (I'll refrain from naming it) for a house that was just about as run down, even after it was "made ready" for new tenants (trying to save money, lol), and 4 hours later was approved for a rental in Avery Park and a rental Parkside Village at $200 and $300 more a month than what their property was listed at. All they could tell me about why I was turned down was that my Core Logic score was not high enough. They couldn't even tell me how the score is configured. No one at First Key Homes even looks at the application nor do they have any idea what's on it, they simply go by the Core Logic score, period. They actually did me a favor. We'll be moving to Avery Park this weekend. Save yourself the hassle and go with a legit company that works and thinks for themselves. read more

I put in an application 15 days before they reached out to me to ask for a missing pay stub that I had already submitted on their website. I had to constantly keep calling their general phone number to get some information on my application and they just kept giving me different dates as to when my application would be processed. The last phone call I had with them they had told me that the place I applied for was already rented out and they provided me a phone number to a leasing agent. The phone number they gave me was a non working number, so I basically got scammed $100 in application fees and never heard anything back from them. Please do not work with these people, it's not worth looking at a nice property if they're not doing there job as a realtor management company. Every time I called it would take more than 30 minutes to get an answer and the website doesn't work, save yourself some time and look for something better! read more

Although at first I had some difficulties moving in, I have to say Scott has went above and beyond to assist me during this process! He is more than happy to get to the bottom of any situation, so if u have any concerns, he is the person to reach out to. Thank you again for being very professional and swift to DELIVER results! read more

Okay. I have been renting for 20 years. I've had good and bad experiences with companies and private landlords. I do have to say this company is a little unorganized and hard to reach as far as certain issues. I've had some Maintenece problems such as- plumbing, screens, and smaller issues. The screens and smaller issues took about a month for them to get back to me. The plumbing took a day. I called at 7:30 am and had it was resolved the next day. I kept calling the Maintenece line. (I rent but treat the property as my own so I am kind of anal when it comes to houses.) They ended up fixing it within a day and everything is fine. We had a Maintenece guy named Matthew come out for the smaller issues. He went ABOVE AND BEYOND. He saw things and took it upon himself to repair them. (Nothing major but I am OCD and it would've eventually bothered me.) I rate them a four because they do get back to you and everything I have asked for has been fixed. The only reason it's not a five is because honestly it's hard to reach certain people and I had to figure a lot out for myself. (Example- I couldn't figure out whether the house was natural gas, propane, or electric.) I live in Georgia. Overall, I've been satisfied. *Over time I will update my review if needed. I've lived here for 2 months. read more

DO NOT RENT FROM THIS COMPANY!!! I wish I would have read these reviews before renting from this company! I, just like almost everyone else here, have had nothing but issues with them from day one. I have only been in my home since Saturday; though I can't LIVE in my home yet as there is STILL no hot water, and I had to shut off the water at the main due to a leak. I had a walk through of the home Friday before move in and a LOT of issues were taken down by the inspector to which none seem to be getting resolved. The only issues that have been taken care of is the AC was repaired the evening of move in day and the yard has been marked for a fence. But I still have swarms of bees going under my siding on the outside of the room my children sleep in, a water leak somewhere in my walls that flooded out my downstairs hallways and back of my kitchen, the electric is a JOKE due to dead plugs and shorting damn near every time someone plugs something in from an outdated breaker box. I have called maintenance literally 20 times in the last 2 days. Left message after message. Sent emails to every contact from the company that I have. And guess what?! I still have no hot water, I still have a leak, and I still can't live in my home I paid for! I just keep being told "we see your request, someone will contact you" and that "emergency maintenance will be bumped to the top"..... But apparently an emergency isn't bees, it isn't a water leak, and forget about having hot water (which legally in the state of Texas, no hot water is considered not habitable!). So at this point, I have paid prorated rent for a home I can't even live in due to the condition. I get told "someone will be in contact with you immediately" but yet nobody of any significance has contacted me. I know my rights as a tenant and I know the lease I signed stated the house would be in a habitable condition; it most definitely is NOT. I have a vent hood over my stove/oven that does not even work! My refrigerator is busted up and missing a handle ( which I know isn't required to supply per Tx law, but when you tell a tenant that you will provide a new refrigerator, do it!) There is so much more I could keep tearing into these people for hours! I am already debating on terminating my lease on the accord that the home is NOT habitable. But I am SURE that will be a nightmare with this company as well! DO NOT RENT FROM THIS COMPANY!!!!! They will be nice and forthcoming until you sign that lease and pay your fees. Everything after that will be a nightmare! read more

Mike from from First Key Chicago came out and spent the entire day at our home fixing everything that was needed. He installed a new patio screen door, fixed the bathroom towel bar, cleaned out 10 feet of birds nests from the outside vents and installed screens so it doesn't happen again, he made new screens for bathroom, kitchen and 3 bedrooms. He even figured out why the dishwasher was not working. He was very polite and respectful and nice to talk to. I appreciate everything he did and the time he spent doing it. Thanks Mike! Great job! read more

I have been renting from them for 2 months. Most likely will never rent from them again. Employee in the call centers are rude especially Desire who likes to hang up on customers with providing any service. Rent is over priced and quality of rental over priced. read more

I have lived in the same house going on 3 years now and First Key Homes is the 4th Property management company we've had while living there. It's been inconvenient going back and forth but all of our needs were met with the other company's. When we were switched over to this company it was instant disappointment we received no notifications from the company on where to pay rent/ put in maintenance request etc. When we finally figured out where to call to pay rent it took over an hr of holding and transferring the call back and forth to finally speak with someone who could take our payment. It has not been any easier since. They were pretty quick to send us a renewal lease with a heafty raise in rent yet when it comes to communication you'll be lucky if you get to talk to a person about anything period! Currently I am waiting for a response to my Emergency maintenance request that I put in 4 days ago and have called and left emails to every line each day I don't hear from someone with no answers and or call backs. If your thinking of renting with this company... good luck! read more

So, they finally sent someone out and fixed the plumbing. And when the plumber located the problem our whole front yard had to be dug up. Now the landscaping is ruined and we are surrounded by mud. On top of that my family had extra expenses from the plumbing and caused us to be late with rent. They were so fast to post an eviction notice on our door and we didn't even get an apology or no one called to say how they were going to fix the landscape. So not only were we out of using our plumbing for a whole week, we had to pay late fees on our rent and be humiliated by having an eviction notice posted on our front door! They are so quick to want their money for rent, but don't know how to respond to an emergency maintenance request! read more

Well, unfortunately, this is my 2nd negative review of First key homes. When I first moved in last year there were many issues (AC not working, carpet not being replaced, bad communication, etc) and none of those issues were solved until after much run around. After that incident, aside from a few maintenance issues I did not have many problems and even renewed my lease because I love the home. Well, shortly after renewing the lease I noticed that my AC unit was again having issues. My bedroom was becoming extremely hot and I was having to turn the temperature to below 70 degrees so that I could sleep comfortably. This was affecting my electric bill and causing it to sky rocket so I put in a maintenance request. The maintenance worker came in, noticed that it was hot and suggested that with an additional vent the room would be cooler; but in order to do that I would need the approval from the property manager. So, I put in a maintenance request and asked that the property manager contact me. After not hearing anything I reached out to Lisa Junek (property manager) via email and she informed me that I had a new property manager, whose name is Naomi Boothe and that she would let her know about my concerns related to the AC unit. After having the AC company come out twice and confirm that it was hot in my bedroom but not installing a vent, due to the property manager I spoke to the maintenance manager and she informed me that Naomi would not approve my request for a new vent. I was upset about this and more so because Naomi had not responded to my multiple requests to get back to me by either email or phone. The maintenance manager even confirmed that she, too, had emailed her and asked her to reach out to me. The AC company came out and shortened the pipe line which helped a little bit but it is still hot in my bedroom. To make matters worse, last Friday, 8/16/19 I received a bill for $489.00 for trash which this is the FIRST notice that I have received regarding trash. I spoke with the trash company and the admitted that this was the first bill that they have processed for me and that I would need to contact my property manager to see what went wrong. Of course, I have been trying to speak to Naomi and each time I call no one will give me a phone number to reach her. I have emailed several times to no avail. I am so disappointed in how communication is handled in this company and the lack of respect for renters. I am truly regretting my decision to renew my lease and have contacted my lawyer to see what legal action I may need to take, if any. read more

If I could give this company no stars, I would. From the start of the application process until currently a couple days after move in- everything has been a nightmare. Communication is non-existent on their end, and when you call and have to harass them to get anything done, the communication is completely unprofessional. Just one of the many examples: one of the leasing agents told me she was sending us an email regarding signing our lease, when I asked her when she sent the email she said: "Oh well when I say that I sent it, I may have just thought in my head that I sent it. I'll send it now." This was one of dozens of examples of unprofessional-ism during the application process. We moved in and low and behold the HVAC system is not functioning at ALL. One would think this would be one of the first things a leasing company would check to make sure the house is move in ready. Day 4 now with no heat or air and no idea when it will be fixed. I am a nurse and if I neglected my responsibilities in my job like these people do, someone would be seriously hurt or injured. If we had not already signed a lease I would be looking for another company to go with. Stay away if you want to keep your sanity. read more

When I first found the property I rented with FirstKey I was excited to move in. The move in process was simple and the way they handled move in walk through inspection made it seemed like they actually cared and I had a chance of getting my deposit back in the end. Boy was I wrong. After a couple months of living there I had multiple encounters with maintenance staff and let me tell you they have no idea what they're doing. We had frogs coming through the toilets which led to plumbing getting clogged. Needless to say when I called maintenance to take care of the plug bc I had no working toilets they did not fix it even though they thought they did. After several failed attempts to contact them or the office (because it's impossible to actually get ahold of these people), I called an actual plumber. An hour later and $200 later out of my pocket the plumber fixed the problem bc not having a single working toilet is not okay. This is not something you would ever expect to have to deal with as a renter, but you better get used to it if you plan on renting through FirstKey. Come move out time the house looked better than when I moved in yet they still found any and all reasons to take the outrageous deposit they required to begin with. After charging almost $1200 to repaint the whole house even though the house needed paint prior to move in, which I had pictures proving this. The deposit was more than one months rent. I should have known something was up. Don't rent from these crooks unless you don't care about losing a lot of money and living in pest infested homes. read more

This company is just brutal. The day I was to move in no one was available to give me keys, the home hadn't been cleaned, the water to half the home didn't work because they didn't hired an unlicensed plumber to do a repair. The first week, the tile fell off the wall in the shower and there was an ant infestation behind what was left of the tile. The home had a high radon level and they hired an unlicensed person to install a radon mitigation system that was completely illegal. There was no power to the garage at move in. The garage door fell off the first month. The home had flooded in the past, they hired someone to install a drain tile and they did it inside the home instead of outside. Every time it rained hard, water seeped up through the basement floor. Upon moveout, after giving them a 5 month notice, they refused to refund my security deposit. Stay FAR away from these people, they only cater to rats. read more

If I could give this company zero stars I would. Completely unprofessional from start to finish in finding our home. First we applied for a home out in Blue Springs, MO and was told we got approved. Well I get a phone call the next day that we in fact did not get the home and that we are now pre-approved for up to 2460/mo home. So the search continues! We found another property that was in an ideal location in Lee's Summit, MO however when I arrived the key wasn't in there and part of the serial code was broken off. Jasmine (sorry if I spelled wrong) was the agent I spoke to and she was a huge help in reporting the incident and assuring me it would be taken care of. It took 10 days for them to finally get the key in and by that time our window had closed and sadly we had to make another application. Thinking since we got pre-approved before that this would be no problem we submitted another app for 50 a piece boy were we stupid as hell. We have now been denied for the home even though it was cheaper than the previous one we applied for. I tried to get answers from Breonna but she was highly unprofessional and of no help at all so if you get her just find another person don't waste your time. I tried talking to Mark (her boss) about our situation and even then it was scripted customer service talk and they always apologize for the inconvenience so needless to say I nor anybody else I know will be renting from this company. Thank you to Emily, Cynthia, and Jasmine for the lovely attitudes and the sympathy for our situation we truly appreciate you guys caring about finding us a home and I just wish the rest of your team did as well. read more

rhonda ferris was very patient and helpful through my rental process. she took the time to answer my questions and followed through with the various aspects needed to secure my rental home. read more

My father in law in renting a home from firstkey in Tamarac Fl. He has only been living here for about 4 months now. it has been a nightmare. They don't want to fix anything that break. When he first moved in his ice maker was not working. a guy came out from a different compny to have a look at it. 2 days after he came out the fridge stopped working altogether. I called them so much I lost track. I had to go to the office. when I went to the office they said that they had idea we needed a fridge. which is bull. then they told me that it would be brought out in 2 to 3 days . well it took almost 2 weeks. my father in law lost ALL his food that was in the fridge and freezer. I took him food shopping and saved his receipt...when they finally brought the fridge the guy dragged it across the floor and scrathed it all up . I have pictures of that as well. This is crazy and not fair at all.. only gave a 1 star so i could leave a review. read more

Doing business with FirstKey Homes has been a terrible experience for me. I have encountered the most unreliable, unorganized and unprofessional service from day one. My roommate and I applied for a property that was supposedly move-in ready. Once we signed the lease and arranged the premove-in inspection with Art who is with maintenance, I thought it would be clear from there. Once the water was turned on, there was a noticeable crack in the floor in the wall on the lower level where water poured out from the floor and began to flood the lower level. I decided to try another rental property with this company. Upon the move-in inspection that occurred a few days before my move-in date with Darrell at the second rental property, he was unable to turn on the water at the time because he couldn't get to the water valve. Also, the mailbox had been knocked down at the property. However he assured us that he would have the water on within a couple of days and definitely before our move-in date. He completed his inspection but I never received a copy of it like he promised. The day before my move-in, I decided to go to the office to check on any progress and simultaneously pay my first month's rent. To no surprise, I discovered that his report had not been submitted and they hadn't addressed the water issue. I spoke with Shoy and maintenance personnel who advised they could have the water turned on as soon as this afternoon but the maintenance tech would let me know once he has it turned on. Of course I didn't receive any follow up so I sent an email to inquire about the progress. I received confirmation from the front desk on my moving day that the water was on and soon after I received an email from Property Management that the water would not be on until 2/4. Since I had to move on this day, I had no choice but to pack up my belongings and head to the property. Upon arrival, my roommate discovered that the water was in fact on and had been running all day in both of the bath tubs. So much water was running out the faucets that the tubs overflowed and completely saturated the carpet in this ranch style home. We immediately contacted the office and were able to get in contact with the maintenance manager. The only options we were given were to look at other properties or to get a refund. A technician who would handle the emergency water issue was called to inspect the damage while my roommate and I had to scramble to find alternative means of lodging and place a house full of belongings. I went back the next day to check the condition and saw that there were fans set up but the carpet was still very wet with water soaking through my shoes. Seven days after my move-in date, I am still unable to move into the home until the repairs are completed. I have expressed my disappointment and reiterated my desire for a refund instead of moving into a home that is unsafe to move into because I am highly allergic to mildew and mold. Despite having gone through being displaced from a home and not getting replies from my emails and voicemails left to address my concerns, I am being blocked from receiving a full refund. Nothing short of this would suffice for my time taken and terrible inconvenience I have suffered from not having a place to live. Please, if life hasn't got you down and you still have any belief in human decency, don't rent from them or they will take it away. read more