I lived in a house rented out by First Key in AZ and to be honest, the one star is far too generous. If I could give zero stars or negative stars, I would. From the beginning we had problems with pests like mice, spiders, bees, roaches. When we called, they basically just said "you do it". We also moved in with a dead tree. We assumed it was just bare because we moved in during November, but nope. Summer came and it was very obviously dead and they would NOT do anything about it because "landscaping is your responsibility" (except according to the contract it's not so lol) We also had several pipes explode during the winter, one of which caused leaks in our laundry room. They were excruciatingly slow in sending someone out to fix it, and by the time they did, we had to keep the leak under control with a BUCKET. Weeks people. Weeks. The worst thing of all is that during the summer (bear in mind that this is Arizona and summer can get well above 120° F), our air conditioning unit BLEW A PIECE UP. The guy who came out to examine it straight up said that it was due to the heat, and yet when we contacted First Key, they hired the shadiest mechanics to come by to fix it and tried to charge us $1300 for the part. Not only that, they said it would take four business days to approve a part that they already had. We had to move out all of us and our pets to different locations so none of them would DIE, and bear in mind, it happened on a Thursday, so after all was said and done, they didn't do ANYTHING on the weekend, and it was a WEEK of intense heat before they did anything, and these CROOKS still tried to charge us by saying it was our fault the part failed because of the air filters?? (Which we changed monthly, so lol try again). And all they would offer in compensation was basically nothing. No reimbursement for the time we could live in our house, or any discount on rent, just a $125 voucher to stay in an approved hotel. For each resident, you ask? No. For all four of us. In one room. For four days. And we were on our own for the weekend. Seriously, these are the biggest crooks in the country. DO NOT RENT WITH FIRST KEY HOMES. They are arrogant, ignorant, and inept. They don't care at all about their renters, and act as if calling for maintenance is an inconvenience for them, but HELLO ITS YOUR JOB. Even when we tried to leave at the end of our lease, they made it as difficult as possible to get out and demanded a handwritten letter delivered in person THREE MONTHS before the move out date, and even with three months to get their stuff together, didn't approve the move until DAYS before the lease ended. Do not trust these people. They lack integrity, honesty, trustworthiness, and any other good quality. They are evil crooks who just wanna squeeze you out of every penny you're worth and toss you out like a mouldy sponge (which is basically what we moved into. A mouldy sponge. With black widows and mice). I felt no greater pleasure than turning in my notice to vacate. Do yourself a favour and go with literally any other company. First Key Homes is absolute TRASH. read more

If I could give this company no stars at all I would my original move in date was suppose to be in July then it got pushed to august I was told the house would be ready went to view the house and it was not people belongings were still there and a bunch of other things I was told I could go ahead and sign the lease to assure I was locked in and that the deposit and first months rent I paid would go for when the property was ready for move in then they told me that it'll be ready again and again it was not I didn't end up moving in until some time in September I didn't have keys or anything ....at the older property a water leak was under the house and ran my water bill up to $2507.24 for 1 month which I was told I'd be reimbursed through my portal and I have not I was told to pay this bill and not my rent but yet it has not been credited to me I also had to pay for the movers to move me out of that house and into a storage do to mold exposure the. Into the new property which costed 1319.50 which I was also told I'd receive credit for but I have not....I was told due to the emergency move that the property was not finished but I'd have my basic amenities pronto (hot water air conditioning stove fridge working toilets dishwasher) as I made it very clear on medical conditions and the importance of cooked meals due to a low sodium diet ) and the rest in about 2 weeks done.... I've been now living in this home for 3 months and I finally had to cave and buy a fridge ($968.28) and electric counter stop stove($65) and oven ($150) I also have to supply the dishwasher ($212) I was getting to buy the stove it self but didn't know anything about gas ranges but just about 2 days ago luckily they finally brought me at least that stove which I still can't use because they didn't hook it up because a gas test was not able to be done at that time the hot water doesn't work because the hot water heater stopped working and the furnace emergency shutoff due to being dirty and not cleaned in years so also the heat didn't work a maintenance man came to pint the steps and felt the cold air and provided me with 3 heaters which is about the best service I have gotten from this company I have been emailing and calling and emailing and calling and haven't heard from anybody but somebody wanting to know why I had that balance on my portal and why a note was left on the account and what are they waiting on exactly to clear the portal up ..... but I have yet to hear any real progress of how they are gonna have this living situation I was put in taken care of this is ridiculous 4044923764 read more

So far they have been very helpful. Although when I first moved in the carpets were extremely horrible and we were left to fix them ourselves I guess because no one said anything about doing it. Maintenance have been fairly on time with coming to fix things. The last maintenance person didn't fully fix my issue. I had to put in another request and that took 2 months recently but that's because of COVID , but everything got fixed properly and in a timely matter. Steve was our maintenance guy this time and he did an awesome job. All together I'm still loving my first home and so far no big complaints. read more

Today was to be my move in day. They have changed the lease amount the denied me keys. They have my money I have movers here and they will not call me. I cannot believe they treat people like this! Now I know why the wanted cashiers checks - so they could steal my money. Oh and now they just posted the house I paid a deposit and rent for as a new available rental. I can't even get a call back and they have thousands of my money. By law I have an executed lease and they refuse to give me access. read more

My Husband and I will be at a year in may with this company. Our move in experience wasn't as fast as we wanted but we were give a reduced amount for the month due to them not getting back to us. Upon move in my husband and I stated noticing things that we hadn't seen before but we ignored it and told ourselves when we move somewhere else we will know exactly what we want and don't want. From May to October everything was normal we paid on time every month never late and lived here the best we could. In November our fridge broke, and for 2 weeks no one came to repair it after it had been listed as an emergency on more than one account. Within that time frame our two youngest actually got sick from having to much juice and not enough milk. (our babies are 1 and 2). We also had to constantly buy food because there was no where to store anything. When this was finally resolved we got a late charged dropped from our bill. Fast forward to February ( this is when my largest headache has began). I paid our rent for February through their portal app. After a week we get phone calls from collections saying we never paid. when we inform them we did its a nasty response of "well my computer says here we received nothing from you and a late charge has now been added". So we send in our bank statements in the middle of the month, NEVER RECEIVED A PHONE CALL BACK TO SEE IF THEY GOT THEM. So at the end of February we call them asking if there was a status what was going on. we were told " from what I can see you are in good standing you owe nothing the problem has been fixed". We move on to March 1 I call to pay our rent, because ill never use the portal after what happened, and Im given an amount more than double my rent amount. So instantly I say that's not right. The person Im talking to agrees and sends "a note" for the property manager to call me. As of that next Monday I still haven't received a phone call and I call them on Tuesday. The situation still hasn't been fixed so I get patched from collections ( at this point collections are the ONLY people at this company that answers their phones) to someone that can review my case. As I am being helped the person I am talking to agrees that somethings not right and her manager also agrees it needs to be looked in to. At the conclusion I am to pay only what I owe for march because they aren't sure what is going on with my account. 3 days later on March 7 we get a call from collections saying we owe a late fee because we paid after the 3rd. When trying to explain why Im getting yelled at and cut off by their agent. I am explaining the situation to her telling her Im waiting on the call from a property manager. After getting off the phone we continued to wait for a phone call from our property manager and still receiving calls from collections about being evicted and what all we have to pay them and how we can't live for free. Still waiting to talk to our property manager, who we have called and emailed. At this time I sent in our notice to vacate at the end of our lease. Im trying to call to get an answer on what going on and if my letter was received still nothing for an entire. Its Now march 28 and I am calling again to collections just to get answers. The agent I spoke with informs me that I was REFUNDED the questionable amount and that why Im being charged the amount again. So I call talk to my bank and for some reason the funds are pending, so that's the reason my husband and I haven't seen the money. I call back April 3 to pay my rent and talk to someone about how my funds aren't mine still to this day. In talking to the agent this time she has a field day telling me how none of this is their fault its been my bank and that I need to talk to my bank, or leave my bank, and I should keep a paper trail, an hour and thirty minute talk on how First Key is not liable for what happened. Im still telling her that Ive spoken with my bank the problem Im having is why as of April 3 am I being told that its been my bank when I was originally told it was an IT problem on your end. she says they don't have IT problems the money was never given to them.. ( I was told literally the week prior that First Key refunded me my funds). I then follow up to ask if my notice was received Im then told they never got it and get another lecture on how I should've sent it properly the way my contract says ( which is what I did). As I am still trying to talk to her I am telling her this could've been avoided if I had every gotten a call back and not constantly having to call them to try and fix everything. Ive been going back and forth since February with this, Its still not fixed I am still waiting on my property manager to call. I am still being told I owe funds. I am now being told that because my letter wasn't received I may be charged past the end of my lease. Along with the house being cheap. This to me was a con. It was done for them to try and get more money and fault me read more

They were a complete nightmare........ Do yourself a favor and DON'T waste your time and money. That's all I have to say about that. read more

Please DO NOT ignore the reviews like we did!!! First Key homes cannot rent their homes in a timely manner because they use a company called CORELOGIC to perform it's background checks. Well, then you end up missing out on good quality renters, because CORELOGIC told me they provide a report based off of "PUBLIC" information. This information consists of a google search based off of your name. Information is then complied from your name results, and the results from names that are similar to yours. Your social security number (the ONE identifier that separates you from everyone else in this world) is NEVER used. The agent from CORELOGIC also explained that they included information from names that "look" like yours, because "it COULD be you." People, please save yourself the time and money. Go with a company that associates themselves with a reputable company and is not out here selling SCAM reports at $35 a piece. First Key homes literally had a less than 24 hour turnaround denial...what kind of rental or job history did you verify in less than 24 hours? Oh, none, because you went off of a report based off of someone's name that LOOKED like mine...between the 2 of us, we have a GREAT rental history, and you would have been lucky to have us as renters. read more

Be careful when you move into a Firstkey property their maintenance Crews are not considerate of your neighbors, and maybe destroying their property, which won't make them happy to be your neighbor, and will probably reflect on your satisfaction in being in one of their properties. This is probably why of the many properties they own in my neighborhood nobody resigns their lease and leaves after a year sorely disappointed. read more

The only reason I'm willing to give this place a star is because of the incredible amazing human Cindy Heffernan who deserves 6 stars. She went above and beyond and was the reason we got to choose the place we wanted to rent. Even though she was two hours away, she figured everything out so we could see the house because the lockbox was broken. Everyone I called dozens of times never returned my phone call. I had called numerous times and was on hold for 30+ mins until I finally reached out to Cindy. She helped us see the home which we rented. Fast forward to move in, we told our property manager numerous times that we would not be there until after two weeks since they usually take the lock box off after a week. There is an entire thread of emails with proof. We get there, no box. All offices are closed. I called emergency maintenance hotline. The woman I spoke to was soulless and did not care about my situation. I asked her what I was supposed to do, her response was to send an email. I told her it was 8 pm, no one is going to be checking emails and we had no where to go. She didn't care, again said send an email. She was heartless and I hope she never stays in the customer service industry because she was so rotten. She refused to give me maintenance's number. I told her what am I supposed to do, sleep in my car with my pet? And again no human remorse. People like this needs to be understanding. We had no where to go. She was completely useless. I usually am very understanding of people in customer service because I was in it for over 10 years but she didn't care about my situation and was rude. I got ahold of Cindy who was not working, worked from her home computer to come up with a solution. She was amazing, understanding, sincere, I couldn't praise this woman enough for everything she's done. She went 110% above and beyond again, apologizing, being so helpful and communicative. As for everyone else in this process, I give -stars. The people on call should be trained to handle these situations because I had no idea what to do and that woman's only response was send em email at 8pm at night which didn't work because everyone was off. First Key Homes needs to reevaluate what to do in scenarios like mine and have a customer service training course. Do better, be like Cindy. read more

Do not even waste your time or money going through this company! They approve multiple people for one house and then have you race with your deposit to see who beats who for the home! I was approved first and they called me and not even 24 hours later the leasing agent contacted another person that was approved and they got to the office before I did when they opened with the deposit. You pay a application fee but apparently that department just processes them and doesn't pay attention to the fact that you have already approved someone for the same house! Horrible business practices!! Also, they give you an option for a move in date but don't tell you that you technically only have 14 days to move in after you pay the deposit! BEWARE OF THIS COMPANY!!!! read more

This company is the definition of Slumlord. They care nothing for the tenants, especially the on time paying, no issue tenants. I gave this company another year on the premise they would make it right. George Alex Gordon Property Manager, Orlando/Jacksonville Market has been the most unprofessional representative I have yet to deal with. This property manager informed me that his company was not responsible for the negligence in the handling of my notice to vacate the property. It has taken over a month for this individual to investigate my concerns and return my calls. When asked to speak with management he would not provide any information regarding her information or forward me to her. NEVER RENT FROM FIRSTKEY HOMES they are unproffesional and do not care for there tenants at all. read more

Terrible company, does not put families above profit. My family applied for a specific house in Olathe, Kansas. We were told that the application process would take 7-10 business days. Within these 10 business days I called both FIrstkey AND the realtor FOUR times and was never given any information and was told that there were no other applicants. 5 days into the process, our house was removed from the market. I called, no answers given. March 1st, day 9 of application process, we are approved. BUT THEY ALREADY APPROVED ANOTHER TENANT FOR MOVE-IN. Now, my husband and I who are relocating out of state, have to struggle to find a home for our family of 6 in 24 hours while possibly losing our jobs. I WOULD NEVER recommend this company. They do not communicate, had no solutions for their errors (or accountability for that matter). Our agent Cynthia King was terrible. When I called to touch base with her on day 5 of the application process, she basically told me "No, I don't remember you and honey I won't remember you 10 minutes after this conversation" which should have been my first indication of trouble. Save yourself. read more

Hipolito is wonderful! 10 stars if i could! He is very professional, knows what he is doing and gets the job done well. Love when he comes to fix any issues we have. Keep up the great work!! read more

This company is a joke. We were going to rent a house from FirstKey Homes, however the application process and feedback from the company is enough to turn us away and let us know not to deal business with them. We went and saw a house that we really liked on Sunday, 4-29, and began the application process on that day. We went through some issues getting one of my roommate's background check approved, however all documents had been submitted and we were well over 5x the rent by monthly income. I had not received any emails regarding the application status, approval, denial, and this morning I get a call saying that someone else had been approved for the home (within a day, when it took us a week to even get any information, and Wednesday 5-2, I spoke with the rep. working with us and we were the only ones that had put in an application for the house). Not only did we get our hopes up into getting this house, but the effort that it took for us to get any information out of anyone there is ridiculous. I spoke to the manager of the Houston office, and all she could say was "Oh sorry about that, we're going to certainly have a meeting over this to make sure this doesn't happen again". That doesn't fix the fact that we just lost the house to their negligence and lack of communication so this process could be done faster. We had submitted all of our paperwork, and unless told otherwise, it was out of our hands. We put a ton of effort into making sure they had all the information they could possibly need, and we were received by letting someone else take the house because they were a quicker process. It would be different if they had been upfront about it and told us we may not be approved, or someone else was also applying, but for us to be blind-sided with the fact that someone just swooped in and took it out from under us because their application process was quicker than ours from the application team, really does just suck. Stay away from FirstKey. read more

DO NOT RENT FROM FIRSTKEY HOMES!! These people are slumlords. They will not fix anything. We rented a home that has severe problems with the pipes and now mold in the home and they refuse to take care of the problem. You have to constantly call them 100 times before they even think about returning your call. HORRIBLE COMPANY! I could tell you horror stories about my short few months that we have been in this house. Now I know why it sat empty for a while. They want their rent but they don's want to do their part. My suggestion to you would be sleep in a shelter before you rent from them! This is the worst rental company in the world to rent from. Not worth the stress! read more

if I could give negative reviews of this company I would. we were approved through first key homes for a house in mint hill and were so excited to move. we signed our lease and before putting down the 3k they were asking for move in fees we thought it best to check the property out that we would be renting from them. when we arrived the door was open, and there was a family of squatters living inside the building that according to the neighbors have been there since late April, so the house has been sitting unchecked by this property while listed for rent on zillow. we called the police as instructed and one of the officers who showed up told us to tuck tail and run from first key homes and proceeded to tell us how they charged her over $600 in unexplained fees. after hearing that we opted against becoming a first key resident and reached out to our property manager Jessica slingerland requesting our application fees be refunded back to us. It took ms. Slingerland weeks and a bad review on google to finally get her to respond to my multiple emails, go figure. I finally get her on the phone and she let me know my refund was sent to my forwarding address, I was displeased with the lack of communication and asked for her supervisors information (which to no surprise I didn't receive) and after that I stated there was nothing else I needed and she rudely hung up the phone without a word. Seems like these companies will hire anyone with half a brain and an attitude to manage your home so beware!! Do not rent from this company!! Would suggest invitation homes or tricon residential if you want a company that actually cares for their tenants! read more

So everything has not been absolute Bliss by any stretch of the imagination. However I have to tell you we are extremely happy right now. we have made phone calls for maintenance requests that have been fulfilled within 24 hours. It started out a little rough when we moved in because we weren't through enough in our walk through. I place zero blame on us because some of the things that we didn't notice would have never have been noticed unless you lived in the home. However since then it's been a perfect 5-star service! Curan is one of their servicemen and he is awesome! The customer support line has been nothing short of superb lately. Again not perfect but improving drastically!!! I think it's worth noting that, we had a shelf break in our refrigerator on a Friday they came to look at it. the following Monday we had a brand new side-by-side refrigerator installed. I understand some of the ratings on Yelp but it has not been our personal experience with first key homes read more

Literally worst than renting from an apartment. Big companies like this buying houses and charging way more than the house is worth, should at least be able to keep up with simple maintenance for your house. They apparently have one maintenance man for our entire area, who came to fix something and ended up making a water leak that caused a huge bill and then the company said they would take care of that. They did not, even after months and months of emails and calls trying to get it settled. Now they TAPE a letter OVER my mailbox(which is definitely illegal) saying if we don't pay the water bill within 7 days that we'll be evicted. Also had wrong dates written on there, and was supposed to be hand delivered but was not. Rent has always been on time and has never been an issue to be paid. Also no one apparently keeps track of any records of phone calls, or makes notes on what's going on because after calling and speaking to serveral people, no one could help give an answer. No one responds to any emails or calls, and then makes it seem like they've tried contacting you multiple times. I will never rent from this company again, and I advise no one else to do so either. They don't care about their properties and have made it perfectly clear. read more

Absolutely horrible customer service. It is practically impossible to get in touch with anyone in the office and if we somehow manage to, they are always extremely unhelpful. Calls are bounced around from person-to-person while each one passes the responsibility on to someone else. Simple tasks are dragged out for weeks and there is never any follow up. read more

Too many issues to type. Do not rent from this company. Weeks for responses. Work orders don't get complete. Horrible customer service.

Upon applying to multiple properties and Michelle Bushey who is somehow in charge of taking care of leasing explain to us that is first come first serve and to increase our chances of finding a property we should apply to an additional 1 or 2 more. Me and my family ended up applying to 3 proprieties since she told us that. And what is really disappointing is that you have 14 days to find a property, sign the paper work and move in. If not the property goes back to the market. Since it's such a short notice we wanted to improved our chances of finding a property quickly since I am getting a job transfer and my starting day is March 1st and today is February 4th. After spending $300 on applications, I received an email of denial, although Michelle Bushey explain 'they work with their renters'. I tried contacting firstkey homes to get further details of denial but contacting them is a nightmare. As soon as they are open it's a hold up. After anxiously waiting majority of my day for a call back and nothing, I decided to call the saferent company named 'CoreLogic'. I learned that because of a financial mishap that took place years ago was my cause of denial, as well as learning they don't use your credit score to analyze how you are standing on your current accounts. Both of this companies seem to be working hand to hand to profit of denial applications with a promise of them working with you and never responding. Although, I am glad of this denial as I have learned of how they scam applicants read more

First Key Homes is the Absolute WORST!!!! Me and my girlfriend are renting a house in Stone Mountain, Ga from them. Upon moving in (April 2018) we did a walk thru a week before, the stove didn't work or the air condition, neither did the dish washer. They ensured us that this items would be fixed before move in and guess what? of course once we moved in none of those things were fixed. Also the sewer was back up so everything we washed clothes the sewer in the front yard was flowing with piss and shit, we called and called and they wasn't returning our phone calls for about a week in a half, I literally had to call corp and vent to a manager to get a plumber out. Till this day our dish washer still isn't fixed and of course I left messages with them and they still haven't called me back. I should of read the reviews here before I signed a lease with this company. They are the absolute WORST and I cant wait till my lease is up to move out this whack ass house that we pay 1225 a month for and cant get no good customer service. Renters please take my advise and don't rent from this loser company.. read more

I have received the worst service from First Key Homes than I think I have with any other company I've ever worked with. I have had to chase everyone that works for this company around to get anything completed since day 1. I never received any information on our home - including having to contact our neighborhood HOA to find our mailbox number, I had to contact waste industries to find the day our trash would be picked up, and I had to contact our neighborhood HOA board to get the covenants. Aren't these things pretty much common sense that your leasee should be given information on? To top it all off, I was charged a $9.95 non-compliance fee on December 1st for not having renters insurance. I submitted proof of insurance on 11/19 and it was accepted immediately. 2 weeks before the bill comes out - ample time to remove charge. But rest assured, had I waited to pay my rent until it was handled (because they don't give you an option to change the amount you're paying) it wouldn't have gone over so well. I have been trying to get a credit on my account since 12/1 - when I first realized this was charged to my account. I was told on 12/20 they had handled this and I would see a credit on my account by the time January rent was due. Never happened. Now I've been charged once again for a non-compliance fee. I followed up AGAIN, and they hung up in my face after hearing my name. After being jerked around for 2 months - I finally spoke with effective coverage (since First Key said they weren't responsible for the charge - but had emailed several times to get this handled) and this company verified that First Key had NEVER contacted them about these charges. Which, now I know they never did anything to rectify this situation - and only lied and told me they had. I think this company is very unprofessional, and I'm not sure how they continue to operate if every client receives the type of service I have. Which, after looking at all of the BBB complaints - it seems like there are SEVERAL. read more

Do not rent from this company. Reading through these reviews I absolutely feel all of your frustration. We moved in the 18th of December. The onboarding was great! Melissa was amazing and had great customer service skills! I'm a single mom of 5 and moving is rough to say the least! We finally move into the home the 23rd of December. We notice that the sink in the guest bathroom is not draining and the sink in the master bathroom is leaking. I put in a work order. It's now Christmas time and my son is home from school so hes home for the plumber to come in and do work. A maintenance man that works for first key is sent out on the 28th and deduces that the plumbing needs to be fixed by a professional plumber. At this time the toilets start to backup. So I wait for the vendor to contact me. By January 4th theres no call from the vendor. Now we have sewage backing up into our showers and both toilets are clogged. This equals NO WORKING BATHROOMS FOR 6 PEOPLE!!! I email Jessica Flores and let her know, she gets the vendor to call us and come out. They come out and do absolutely nothing. They tell my son they have to get permission to do the work. I dont hear from them again until I once again email Jessica. They call, come out and cut a whole in the wall above the toilet. This allows the toilet to work for maybe 3 days 50% of the time. We are still seeing sewage backup in the showers. We are now sitting at January 18th and we have not been able to live in the home. More emails are exchanged. I ask for a rent credit to be applied. Jessica stops answering my emails. I put in a message to corporate and instead of an answer I get a phone call from Susanna Perez. Apparently the dates are wrong on our lease. She sends over an addendum to be signed. The addendum states on line 2 "Resident acknowledges and agrees to pay any additional fees discussed by representative of First Key homesLLC and listed resident for subjected change in household" WOULD ANYBODY SIGN THIS? Theres nothing else explaining whether fees are being charged or not. That leaves me open to any amount they feel like charging at any time! Susanna insists she can not change the addendum or add to it to make me comfortable in signing. I ask her to direct me to someone in corporate who can help me. She also asks about the rent credit and I explain what it is I would like. After this email she does not reply on the matter. The plumbers have been out to put in a new pipe. I have 1 toilet still leaking, a demoed bathroom, and 1 shower with no hot water. This was a HORRIBLE experience and they DO NOT care about their tenants. 5 kids with no bathroom and sewage coming up through drains. Deplorable read more

Hipolito came out to me and my fiancé's home and fixed literally EVERYTHING!!!! We initially needed only a light fixture in our laundry room repaired, but while he was there he courteously asked if we had any other issues, my fiancé couldn't resist and told him about the other issues. He fixed our closet door, water heater, & A.C. He was AMAZING! He was courteous, professional, and punctual!!!! read more

Please save yourself some time and scratch this company off the list. I've leased numerous homes online and completed the entire process on the internet. This is however the first time the had a bathroom with no sink or toilet, and a den with fiberglass insulation falling from entire roof and every wall. Even though their online site said 1.5 bath and I completed the process online I am responsible for adding the the 1/2 bath they are just responsible for the space in which I can do it . Clever? read more

I have had a horrible experience with the move in process. I applied and got approved. I was told I was unable to tour the home until 2/10 but had to pay the security deposit within 2 days or it would go back on the market. Very frustrating but went ahead and paid the deposit. My move in date was set at 2/23. The very next day after paying my deposit I was told I was unable to tour the home until 2/17. I was very irritated and disappointed. I dealt with it. I asked to move my move in date to the 22nd instead of the 23rd. I received an email back stating it was changed and I could move in on the 22nd. I started trying to get ahold of the leasing agent since last Friday to see if the home was available to tour. I received no response until today. I was told today that I can't tour the home now until the 22nd. MY MOVE IN DATE. As if that wasn't bad enough, she goes on to say I CANT move in until the 25th now. The date has now been changed 3 times. I'm beyond angry. I have scheduled movers for the 22nd. I have 90% of my furniture being delivered on the 22nd and installed. My internet provider is scheduled to come on the 22nd. When I ask my leasing agent why the delay, I get a generic response. She said it may be due to weather or not being able to get the materials needed. I asked what I was suppose to do for a home during the gap. No answer. I asked what I'm supposed to do with my furniture deliveries and no response. This is a huge disappointment and would never recommend first key homes to anyone. Moving is stressful all in itself but to change the date 3 times and push it back further is unreal. read more

My husband and I were moving to Texas from out of state and found everything with FirstKey Homes, and their staff, very convenient. They allowed us to do a self guided tour of our potential home, which was perfect for us due to our distance. Every person we spoke to, emailed, or texted was very helpful. We had quick response times, even on weekends. Cade met with us for our walk through and was very informative about the walk through process. He was courteous to wait for us although we were running a late. From talking to Diego and Connie, at the beginning and dealing with Cade at the end, we have had an easy, amazing experience with FirstKey Homes. read more

Staff is unavailable and customer service is useless. Be very cautious before renting.

Update: After getting the run around by some woman named Alice I was told that a technician would come to fix my AC at 8 am because I needed to get to work at 9 like most people who work for a living have to. I was told that they only work Monday through Friday 8-5 again when most people are at work. I have been without AC for two days during a record heatwave in Florida. I have two dogs that have to sit at home in a house that has gotten to 90 degrees, all because these slumlords can't get their shit together. Now I'm at home waiting for a technician who somehow got stuck in "traffic" when he was supposed to be here at 8 am. He is now over half an hour over due and I will be late for work. These people are a ridiculous and the fact that they think this is okay just shows to go what a pathetic excuse for a business they are. Mind you when it's time to pay rent you can bet your ass they are always there to remind you the day it's due, I have never been late or missed a rent payment but these people can't be bothered to fix the AC in 100 degree heat in a timely manner. I wouldn't recommend this company to my worst enemy they are a joke, incredibly unprofessional and rude. Especially if you have kids or pets because if you have never been stuck without AC in Florida during a heatwave count yourself lucky. It is dangerous and sometimes lethal for small children and pets and this company doesn't care about your safety or the safety of your loved ones they just care about that check you write them at the end of the month. These people are no better than slumlords. I have been renting with them in San Carlos park for a year and a half I always pay my rent early and try to maintain the place clean. But their maintenance response is a joke. When I first moved in the water was absolutely disgusting a yellow oily substance that was obviously not safe to drink. Now The clean drinking water act dictates that "Landlords are ultimately legally responsible for ensuring that residential rentals have clean, hot and cold running water." I called and called and was given the run around till I threatened to call the health department that's when they finally installed a brand new piece of shit pump that barely provides water good enough to shower but at that point I was in the middle of starting a new job and could not continue to loose work days waiting for the issue to be repaired. So I let it go because it was clean enough to wash dishes and such but I continue to purchase gallons of water. Now I am having issue with the AC both times I am told that they will call me in 24-48 hours in Florida during the summer where it's getting over 90 every single day. I work all day but I have two dogs who stay home and have to sit as the house get hotter and hotter getting over 100 degrees at times. The law in Florida states that AC must be provided and 48 hours is a ridiculous amount of time to be without AC in this state. This is abuse I am already in the process of breaking my lease because paying their ridiculous penalty is better than living in these deplorable conditions. Besides those issues the place is disgusting in terms of flooring that is cracked and permanently stained, half painted walls, a whole section of my kitchen wasn't even completely tiled. I live here because at the time it's what I could afford with rent prices being so high in the area. But they really are nothing but overprice slumlords taking advantage of tenants who sadly can not afford to move out. Now thankfully I am able to break my lease because it's the old lease version but their new lease option does not offer that choice and you cannot break their lease. So do not rent from these scammers trust me when I tell you it is a mistake their lease states that you basically have to perform all the maintenance yourself and that you are responsible for so much more than the average tenant is. I would give them zero stars if I could. read more

When I write I review, I am usually writing a positive review. Unfortunately, I cannot give First Key Homes a positive review. If you are considering a home with First Key Homes please take your business elsewhere, and find a private landlord to rent from. Sadly, these rental companies are scams, and if I had known from the beginning I would have never chosen First Key Homes. My husband and I toured the home in April, and our biggest concern was the cigarette smoke smell and residue all over the house. This is a health and safety risk, especially since my husband has asthma. I brought up the concern and it was supposed to be resolved before we moved in, in May. It was not. It is now July, and the issue is still unresolved. After a few weeks of moving in we learned, we had a rat infestation that had been there before we moved in, and all of our smoke detectors were not installed in the house. I also learned last week that our fireplace is condemned. We have also had countless maintenance people fix many minor issues that we had with the home. I have reached out to everyone I know with First Key Homes, and all of my maintenance requests for the past few weeks have been canceled and have gone unresolved. Now maintenance is saying there is nothing they can do. I am highly dissatisfied with my experience with this company, and I am exhausted trying to do my part and get these issues resolved. After reading more reviews I am nervous we will not get our deposit back. First Key Homes does not care about the health and safety of their tenants, and they just want your money. read more

I retract my previous review. First Key Homes resolved all of our issues and we are very pleased with the outcome. The people we worked with have been very professional and great. We have no further issues and are very happy with the resolution. read more

My experience with First Key homes, even in the first month, was horrendous. Our AC went out and they left us in a completely uninhabitable environment. After a week of pestering, and trying to survive in a 105 degree home, they FINALLY proceeded to fix our AC with no compensation. On top of this, they harassed us over minute details and NEVER would return calls, and charged us more than necessary for our rent. I recommend you avoid First Key Homes at all costs and take your time, business, and money elsewhere. This is a disorganized, detached read more

Because I'd like to buy a home soon, I've been late only twice in 6 years of renting this place. Each year I convince myself to renew, as I hate moving. I will definitely be moving this year because this company has no regard for time concerning work orders and they find any way to nickel and dime the residents. On top of it all, the receptionist at the marietta, ga office is highly defensive and argumentative. read more

I'm so happy with the fantastic services I received from Michelle StJohn with first key homes she was very knowledgeable about the property I couldn't be more happier with the home and area thank you so much for all your help. read more

They are a bunch of scammers. Once you sign the rental agreement; they don't care about you or your children. our house can be falling apart and they basically cancel all of your maintenance tickets without telling you why. I had to file a complaint with the BBB and immediately, they called me back. Only to tell me that I am renting the house "As Is" which is a complete violation in the state I live in. Stay far away! read more

We just took ownership of a property May 31 after relocating to Spring, TX from California and the home is in disrepair. It's infested with roaches. The leak under the kitchen sink has caused damage. 2 of the 3 toilets were clogged, the water and gas were both not on so we had days of no hot water. When you call corporate to submit a request they gladly take your information and submit it but the local office cancels everything without notifying you. The toilets were unclogged but that was it. The repair guy couldn't finish everything and reassigned it but I've heard nothing about getting any of the other repairs taken care of. The roach infestation request was canceled with a note stating it's the occupants responsibility to deal with pests. According to my lease it is the property managements responsibility for the first 30 days along with all the other repairs. I will be speaking to an attorney later this week to try to get this solved because I can't get anyone from First Key to respond to me and corporate says they can't do anything. read more

Rented from first key for 4 years. When it came time to renew-they decided to not renew my lease. I was never late on my rent-not once in 48 months. But they basically kicked me out. I can only assume-because I would call in about the house basically falling down around me. The air conditioner was severly outdated-average electric bill was 280 in the summer. After numerous calls-nothing was done. The house was infected with termites-for 3 years. Just imagine-brushing your teeth in the morning-and having termites landing on you. And then-the pool was leaking-so between the testing-me having to fill the pool on my dime-and when they finally resurfased the pool-btw-the pool repair company-left beer bottles all over my backyard. They were drinking the entire time. Plus the fact-they filled the pool-with the water hose-on my dime. And also-once "corporate" decided to kick a regular customer out- after sending the higher water bill-12 months of bills- went from 75 a month average- to 3 months at 175- which I was never reimbursed from. Then apparently they did not understand the term-"last month". So basically- They took half of my security deposit. The only way I got half back- is when I called them out. So basically if you are reading this- DO NOT TRUST FIRST KEY HOMES! They will do everything to screw you out of your money. I should be receiving a call from the 10th property manager from this post. Yes- 10 managers after 4 years. STAY AWAY! read more

This company bought the rental home we were already living in. The rent increased significantly every year yet they never inspected the property and repairs were extremely slow and would only happen after we called multiple times a day for days in a row. These were major issues that affected the habitability of the house. Twice it was a water line break that resulted in no water in the home for days and once it was a water heater that busted and flooded the house. When the home was flooded they finally fixed the water heater then said they would inspect the damage but never sent anyone. A large portion of the driveway also completely sunk and the home is up a very steep hill and when we reported the damage and asked for a repair they only came out to take pictures And never repaired it. The property management repeatedly put charges on our rent for not having renters insurance despite the fact that we had continuous coverage for the over 5 years that we lived there and sent them proof of our policy over and over. Any time they stand to make an extra fee they seem to lose the proof that you complied by their requirements. Finally we reached the end of our patience with the company refusing to adequately maintain a decent property with basic access and timely repairs so we contacted them about terminating our lease early. The property manager said it was no problem and sent us a move out package, accepted our date and accepted our rent plus two months extra rent as an early termination fee. Now four months after we have moved out another person from First Key has contacted us with a bill for three more months of rent. This is an investment company with no ties to any community that profits off of high rents while barely maintaining livable houses. They engage in predatory marketing like sending repeated emails to tenants soliciting them to sign up for services like rent trak that promise to build your credit by reporting your rent payments to credit bureaus but charge large fees to do so. It seems to be company culture to cut corners and perform the bare minimum because they are not providing a product to their tenants, they are providing an investment product to their investors. read more

I'm writing a review about First key homes first of all they caused me to lose my voucher so I'm facing eviction with this large judgement against me not mentioned first homes Also filed under my children names.So no one will rent to us we are moving in a hotel I they know compassions they told all of my neighbors my business. They want living in home because we are black they would see you move into a hotel then to rent to someone else.they are all about making money read more