Location: Sportsman Warehouse Fresno Date: December 29,…read more2025 Service: Online Order Earlier today, I decided to order a firearm for purchase online due to sales, and it's almost the end of the year. I went to my local Sportsman Warehouse to select and pick out a firearm. Customers be aware have your patience got on because you're gonna need it because if you either gonna pick up Ammo or starting a paperwork will be your right arm. You will be waiting in a line. They have this new system now where we have a kiosk barcode and you have to scan the barcode and check yourself in and put yourself online currently I've been reading almost 2 hours and barely budged. I'm just here to start the paperwork on my Firearm order. I strongly suggest that they hire some more people or qualify some more people to certified and doing the firearm paperwork process and distribution that is much needed. I rarely ever have to do a 3 to 4 hour wait to start paperwork for the firearm I purchase online. Btw i'm still online waiting to be her fingers crossed.

Let me start by saying this: this is the first Yelp review I have ever written. The customer…read moreservice at the Fresno Sportsman's Warehouse was so bad that I felt compelled to warn others. I have purchased numerous firearms from this location over the past 10+ years, and never--ever--have I experienced service this terrible. They recently implemented a "new system": a digital waitlist. When I checked in, I genuinely thought it was a joke. I was 6th in line with a projected wait time of FOUR HOURS. Four hours -- being sixth. That makes absolutely no sense. I asked the woman behind the counter if my phone was correct. With a straight face, she responded, "Maybe... might be a little less." She then explained that once your name is called, you supposedly get a 30‑minute grace period to check in. Based on that information, I went to grab a bite to eat nearby while monitoring the waitlist. After an hour, my phone still showed a 3‑hour wait, so I headed back anyway. While driving back, I received a notification that I was second in line, although the app still claimed there was a 45‑minute wait. Then -- as I am literally pulling into the parking lot -- I receive a notification that I was marked as a "NO SHOW" and kicked off the list. How is that even possible? I assumed this would be easily fixed. Surely, if I explained the situation, someone would understand. I was very wrong. The employee behind the counter could not have cared less. He told me the store closed in two hours and that because I "missed" my turn, I'd have to wait again and that they "might" get to me. There were 4-5 employees behind the counter, yet everything moved at an unbelievably slow pace. The staff was rude, condescending, and dismissive. The only bright spot was a very professional and kind manager who stepped in and moved me to the front. I truly wish I had his name because he was the lone example of what customer service should look like. Unfortunately, that only paused my frustration. The employee who handled my transaction then did everything possible to avoid selling to me. He questioned my documentation, claimed it was insufficient, and even told me I'd need to purchase a $64 fishing license for it to work. Here's the kicker: The very next day, I went to a local gun shop in Clovis with the exact same documentation--the documentation Sportsman's Warehouse said was invalid. Guess what? No issues. Friendly staff. Fast service. Purchase completed. Receipt in hand. Pickup date set. This location should be embarrassed. And if corporate leadership were smart, they would investigate this store -- because I guarantee they wouldn't be happy with what they find. I understand my money may not matter to them. But if you're reading this and considering purchasing a firearm here: don't. Save yourself the time, stress, and disrespect. Think twice before dealing with the gun counter at this Sportsman's Warehouse. NEVER. AGAIN.

Been here many times and I love it! Great selection of hiking items and accessories! Prices are…read morehigher of course but I love the quality including their own brand. Everyone that works here is so nice and helpful everytime. They're always super knowledgeable about everything including sleeping pads for backpacking and the gear they would recommend for any level of hiker. Will always come here for my hiking items and even just look around for fun. Overall, I would recommend coming here!

I've stopped by this REI location in Fresno multiple times now, and have had mostly great…read moreexperiences. This REI is spread across two floors, with a giant staircase in the middle of the sales floor. The top story is mostly clothes, while the lower floor has all the bikes and gear. Overall, Fresno REI seems a bit smaller than Folsom REI, but Fresno ends up having more inventory, because they are better at keeping their shelves stocked. It's hard to remember exactly which gear I've bought from exactly which REI, since I shop across at least four different locations. But, from this location specifically, if I remember correctly, I've bought some stickers, some bug spray, and a packable clothesline. This store really excels at cleanliness and merchandising. They keep it looking great, even though they are presumably a high volume store. On the other hand, this location isn't as great as some others at offering customer service on the sales floor. Last time I was here, I walked around the building a few times in hopes of getting the attention of a sales associate before finally just getting in line to ask my questions. One associate seemed to be ignoring me in favor of using his cell phone to text on the sales floor. He didn't seem to be on break-- he seemed to be on duty, but avoiding me. When the cashier asked if anyone had helped me, my "no" might have had some attitude. But, luckily, she was super helpful, and answered my questions. Overall, I love REI, and will probably continue to shop at this location when I'm in Fresno.

Alexis was very helpful with my online order. With a issue on my end she took time to help me with…read morefinding a solution with my order.

Earlier today (02/07) we took our daughter (4 year old) to look for shoes at DICK's. She came upon…read morethese Bluey Crocs. She carried them around the whole store and had her heart set on getting them. When we got to the register the cashier told us that she wouldn't be able to sell them until the 24th of that month. Mind you there was a whole wall of Bluey Crocs. I understand that some products have blocks on them by the manufacturer and there's nothing the store can do. But they offered no apology to us or our visibly upset daughter. A manger walked over and offered the same explanation "there's nothing we can do". The manger did not offer us an apology either. This was their fault and they took no accountability, offered no apology, or anything to remedy the situation. Do not take your children to this establishment because they simply do not care.

559 Armory: Unprofessional, Predatory, and Utterly Disgraceful Business Practices…read moreI recently attempted to complete a firearm purchase at 559 Armory, only to be met with egregious overreach, blatant opportunism, and a complete disregard for customer rights and basic fairness. Due to a minor name discrepancy between my prior purchase record (under a nickname variant) and my current identification--fully documented and legally updated--the California DOJ indicated that the dealer retained discretion to proceed with the transfer. This is standard procedure in such cases, allowing responsible dealers to exercise reasonable judgment and facilitate lawful sales. 559 Armory chose instead to categorically refuse, citing internal policy preferences that appear rooted more in personal or political bias than in any legitimate compliance concern. Rather than honoring their role as a licensed firearms dealer committed to upholding Second Amendment rights, they elected to block the transaction entirely--despite the firearm never leaving their inventory and no actual restocking or handling being required. Compounding this refusal, they then imposed a staggering $300 restocking fee on the full refund of my prepaid purchase (including additional magazines I had legitimately acquired). This fee is patently excessive, punitive, and--based on California regulations limiting such charges in firearm transactions--potentially unlawful when no genuine restocking occurs. The result: I was denied my constitutionally protected right to acquire a means of self-defense, lost significant funds to an unjustified penalty, and received zero meaningful assistance or accommodation from staff who seemed more interested in retaining profit than serving customers. This is not the conduct of a reputable firearms retailer. It is the hallmark of a business that exploits regulatory gray areas for financial gain while cloaking itself in selective compliance. Their website touts "lowest fees and pricing" and "best customer experience," yet my experience reveals the opposite: predatory fees, arbitrary gatekeeping, and contempt for paying patrons. To prospective customers in the Central Valley and beyond: Avoid 559 Armory at all costs. Their practices are not merely inconvenient--they are unethical, anti-customer, and fundamentally at odds with the principles they purport to support. Seek out dealers who demonstrate genuine professionalism, transparency, and respect for the law and their clientele. One star is generous; zero would be more accurate if the platform permitted it.

Purchased a firearm on line came in quick I went in to do the paperwork and worked with Jiro very…read moreprofessional and organized. I was in need of some magazines but didn't have them in the Fresno store so Jiro took the time to call 3 different Turners and is having them sent to Fresno. The firearm I purchased was on sale saving $50 nice bonus during these trying times. Thanks again Jiro. I'll attach a picture once I receive my new pistol.

I went today and bought something for the first time and I really don't think I'll go anywhere else…read moreto buy jerseys. They have a huge variety of stuff and it's all priced well. The employees are super chill but are willing to help. Instead of buying your stuff online and waiting like three weeks for it, just get it here.

Just a quick note to give a 10 outa 10 to Rob and Midori at Dick's shoe department, in Clovis!…read more Their product knowledge and friendly customer service was greatly appreciate by my wife and I today. Their ability to help her find the perfect pair of walking shoes was beyond my expectations. Previous visits to this store, for the purpose of buying new athletic shoes, were not at all as productive. I greatly appreciate the personal service we were afforded. Thank You!

Had some great service late tonight at Dick's Clovis store. Logan took care of us and my daughter…read moregot the shoes she always wanted. Logan should be rewarded for going above and beyond.

Return policy could make an exception to elderly people who have to drive 1 hour & 20 minutes to…read morearrive to store only to be told No!!! No exceptions !!! Tried to explain hardly ever come to Fresno but had doctor appt today .. it was only 30 more days .. not that much time .. it was a gift that will now be useless .. I will definitely let my friend, who bought it, know my experience & anyone else I can ..

Store credit at JR's Sports!!! What a joke!!! Bought 2 items return one item because it didn't fit…read morea family member for bday gift. Don't shop here.

My favorite Big 5 store in town. I love their sales! Great prices. It seems there's always…read moresomething there I can't live without. Lol. Staff is always friendly and helpful. Got chairs for a car show for only $10 each and they'll fit nicely in the car! Sign up for the daily specials, you can save a lot on your sporting goods needs!

Emma was so helpful! So thankful she was able to assist me in finding a slow pitch glove!!read more

Today I went in to exchange a hat and Joaquin really help me and went out of his way to double…read morecheck for my correct hat size thank you again Joaquin, for helping me out 5/5 service :)

Sports stores are a mixed bag for my anyway. Ever since "authentic" jerseys and such have been…read morepopularized, I've never really been able to afford new sports apparel. So, I usually just window shop and see what they have for my beloved New York teams. That's where I have to give them credit. Yeah, they have dodger and giants stuff; but you can always find nice Mets stuff there too. Same for the niners and raiders; they do have Giants stuff. Decent variety. They don't seem to discount much beyond players who have changed teams, ie Jeremy Lin Knicks jerseys. Friendly staff though. I always peek in there. Just wish I had more money!

Location: Fleet Feet Fresno Date: January 2, 2026…read more Service: Insole Fitting First time at Fleet feet located in the Fresno area went there today earlier with my mom. Her primary care physician recommended that she can use insults to help her with her feet discomfort. The sales representative Alek all assisted us and actually listened to my mom. The shoes required and got the insoles that she needed for everything use. I was able to make this appointment ahead of time online via their website or their mobile app. The cost was fair for the area. The store was clean inside and also.

Always such great service. As soon as we walked in, we were helped out by the employee. We were…read morejust looking around, but I realized I wanted to get some insoles for my running shoes. They had me in their system before and were able to get the same Inserts that I had purchased before. In case you're wondering, you need new insoles after the second shoe switch out. So it was time for me to get some new insoles. Be sure to follow them on Instagram as they are always having some fun run and raffles. I also like to volunteer my time for their runs and they usually have a end of the year party for the volunteers which is great. But my favorite part of their group runs is the coffee runs Saturday mornings during the winter time. Can't wait for the next one!