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First Step Shoe Repair

3.7 (22 reviews)
Closed 9:00 am - 5:00 pm

Services - First Step Shoe Repair

Shoe cleaning

Shoe repair

Shoe resoling

1 More Service

Shoe shining

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Kimberley K.

Had the pleasure of dealing with Rolando. Needed to get my designer shoes cleaned, not repaired but properly cleaned. Just about every other shoe repair shop that I have dealt with in the Coachella Valley told me that it couldn't be done. At least not to the level that I was asking. Simply, I wanted to get the white parts of my tennis shoes.. white again... its more tricky than you would initially think! I know because I tried to watch some youtube videos and do it myself but it just didn't work out to my satisfaction so I had to enlist the experts... Rolando can also make custom shoes... leather, canvas... pleather... you name it... he can do it. These custom shoes can run in the vicinity of $2000 to $3000. He doesn't do it anymore but he mentioned it to me and I totally understand as I was looking into getting shoes custom made several years ago. After I found out how much it would ACTUALLY cost I realized that it was a "fools errand". Now, I'm ecstatic that there are companies that make shoes for all of us since it turns out to be very very expensive to make a custom shoe! Rolando was able to bring my very expensive athletic shoes back to or very close to a "like new" level. Thank you Rolando. Glad to have found you. At last.

This review is for First Step Shoe Repair in Palm Desert California. Terrible Terrible Terrible. The man at the counter couldn't find my shoes when I went in and asked me to come back the next day. I did and he still couldn't find my two pairs of shoes. I had to go in the back to find the first pair myself and they weren't done. He tried all kinds of maneuvers to shift the blame to me. He still couldn't find the second pair and went so far as to threaten to call the police when I objected. It was so far out of the normal range that I'm trying to make sense of it. All I can think is that he has some kind of brain issue. Don't go here but if you make a mistake and do go, take pictures of your shoes, keep your ticket, document everything before you leave because at one point he insinuated that he wasn't going to give me back my shoes. I was in a powerless situation because I had given him the ticket to retrieve them. At that point, he had the ticket and I had no proof. I did manage to get the shoes back (unfinished) but I was shaking with frustration by the end. Note- I have been here before and had no problems with a younger guy who helped me.

Excellent job stitchimg
David D.

Rolando is a genius with the sewing machine. He had repaired my fanny packs, my satchel, my shoes, and he even repaired one of my magic props. He can repair anything that can be sewed. He has a grat little inventory shoe paints, shoe horns, shoe laces, and more. He is a wonderful gentleman and very professional.

I totally recommend Rolando. He recently restored my damage LV wallet now It looks like new. Great customer service and fabulous work.

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8 months ago

Quality repair and fair prices. He can make purses, luggage, and shoes look like new.

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10 months ago

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1 year ago

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4 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

Great quality repair. Installed new insoles in boots. Comfortable needed rush job delivered on time

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3 years ago

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3 years ago

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6 years ago

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3 years ago

Quick and beautiful job! My new go-to shoe repair. So very accommodating! Reasonably priced.

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6 years ago

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5 years ago

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6 years ago

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5 years ago

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7 years ago

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7 years ago

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7 years ago

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7 years ago

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Review Highlights - First Step Shoe Repair

Rolando was able to bring my very expensive athletic shoes back to or very close to a "like new" level.

Mentioned in 7 reviews

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Ragus Leather Shop and Shoe Repair

Ragus Leather Shop and Shoe Repair

(54 reviews)

Keeping this short and sweet but very lucky to have this shoe and handbag repair shop in the desert…read morefor when I'm visiting as they do a great job here! Definitely wish I had this shop back home, because I can't tell you have often I've needed leather repairs or stitching work needing to be done. We brought one of my loved and heavily used coach purses here because one of the straps was coming off from the purse due to the thread finally coming apart. I love this purse and didn't watch to scrap it, so I was desperate to see if someone could fix it. Here getting my purse fixed and properly was super easy! Prices were reasonable and the timeline for turnaround was quick. The father and daughter duo had my purse fixed and back to me good as new in no time! Definitely would use this shop again and highly recommend them. We love a local mom and pop shop, and this is a great repair store in the desert.

Review Title: Found my "Sole" Mate for Shoe Repair near Palm Desert!…read more Since moving to Palm Desert, I've been on the hunt for an amazing shoe and leather repair shop, and today I finally found the best in the desert! I brought in a favorite pair of Italian slip-on dress shoes that were in desperate need of a "tune-up"--the elastic was completely shot. I stumbled upon Ragus Leather Shop and Shoe Repair, and I couldn't be happier with the experience. Gustavo is a true craftsman. He is an incredibly nice man, honest, and his prices are very fair. Being a Real Estate Broker, I spend a lot of time on my feet and I'm constantly walking through properties, so my shoes take a beating. Finding someone who does high-quality work with a warm and friendly smile is a game-changer for my business wardrobe. I'm so impressed that I'll be bringing all my leather goods here from now on--especially a very special suede coat that belonged to my late father-in-law. I wouldn't trust that sentimental piece with just anyone, but I know it's in good hands with Gustavo. If you need quality work and honest service, look no further. Highly recommended! THANK YOU, Gustavo! I truly appreciate the great work. Arthur (Arturo) Cervantes Broker/Owner/Investor PROPERTIES, INC.

First Step Shoe Repair - shoerepair - Updated May 2026

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