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    Best Care

    2.9 (15 reviews)
    Closed 10:00 am - 5:00 pm

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    Services - Best Care

    Shoe cleaning

    Shoe dying

    Shoe repair

    3 More Services

    Shoe resoling

    Shoe shining

    Shoe stretching

    Best Care Photos

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    Rochelle P.

    Worst Care! I brought a pair of worn white converse sneakers in. I paid $25 to have them shampooed. (This is something I could have done at home)He told me they would be ready 4 days later. Pick up Attempt 1.) Returned 4 days later, my shoes were wet and the shoe laces had been thrown away. I asked him to put the laces back on and he told me he would have it done the following day. Pick up Attempt 2.) Returned the next day. My shoes still have no shoe laces and they have dried YELLOW! (Not white) He informed me that he threw my original shoe laces away but would lace up a new pair for me. Pick up Attempt 3.) I Returned 3 days later. He gave me my shoes without laces AGAIN! He then attempted to give me the wrong color & length of shoe laces. He said he would special order me the correct color and length of shoe laces since mine were thrown in the trash. Pick up Attempt 4.) I Returned 5 days later, he said it would take 4 days for the shoe lace order to come in. HE FORGOT TO PLACE THE ORDER. Pick up Attempt 5.) I Returned 5 days later, HE FORGOT TO PLACE THE ORDER AGAIN. After raising my first complaint to him, he declined to give me a refund but offered me two complimentary repairs. Pick up Attempt 6.) I called ahead of time. He informed me that the order came in and they were the wrong color. I told him I would be in, in 15 minutes and I would like s full refund. He agreed. When I arrived. He showed me the shoes, the laces he ordered were the wrong color and didn't even fit the shoe. He handed me $15 and removed the laces from the shoe. I asked him why he took the laces off and why am I only getting a portion of my money back? He felt that this was fair. To add insult to injury, he even asked me to give him back the two complimentary repairs coupon he gave me on my last visit. Don't worry buddy, I wasn't gonna come back here anyways lol! I finally screamed at him saying "I brought you shoes with shoe laces, shouldn't I be leaving with shoes with shoe laces?!" He was stunned that I wanted a full refund of $25 and.. oh my god...shoe laces! This is the most infuriating customer service experience of my life! Take your shoes elsewhere. They did a half-ass job, the owner is a jerk, and I understand why there were no customers in there to begin with. My ordered wasn't forgotten because he was busy, he was just lazy.

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    Photo of Margaret W.
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    2 months ago

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    9 months ago

    Terrific work and done on time. Very courteous and obliging staff as well. My shoes look and feel like new. Highly recommended!

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    Photo of Yara S.
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    4 years ago

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    9 years ago

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    5 years ago

    Helpful 1
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    4 years ago

    This guy is a Fraud!! Beware do not take your shoes there !! He took money from me and never finished my shoes

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    Photo of Kristi K.
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    5 years ago

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    7 years ago

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    6 years ago

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    Photo of Jackie H.
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    8 years ago

    Came by with a leather purse that had a small tear. He fixed it right away and wouldn't even charge me. Great guy..

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    Photo of Justin H.
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    14 years ago

    Great place for repairs or handmade leather goods. The owner is super friendly and helpful!

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    9 years ago

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    8 years ago

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    Photo of Bar F.
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    7 years ago

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    13 years ago

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    Ask the Community - Best Care

    You might also consider

    Ragus Leather Shop and Shoe Repair

    Ragus Leather Shop and Shoe Repair

    (54 reviews)

    Keeping this short and sweet but very lucky to have this shoe and handbag repair shop in the desert…read morefor when I'm visiting as they do a great job here! Definitely wish I had this shop back home, because I can't tell you have often I've needed leather repairs or stitching work needing to be done. We brought one of my loved and heavily used coach purses here because one of the straps was coming off from the purse due to the thread finally coming apart. I love this purse and didn't watch to scrap it, so I was desperate to see if someone could fix it. Here getting my purse fixed and properly was super easy! Prices were reasonable and the timeline for turnaround was quick. The father and daughter duo had my purse fixed and back to me good as new in no time! Definitely would use this shop again and highly recommend them. We love a local mom and pop shop, and this is a great repair store in the desert.

    Review Title: Found my "Sole" Mate for Shoe Repair near Palm Desert!…read more Since moving to Palm Desert, I've been on the hunt for an amazing shoe and leather repair shop, and today I finally found the best in the desert! I brought in a favorite pair of Italian slip-on dress shoes that were in desperate need of a "tune-up"--the elastic was completely shot. I stumbled upon Ragus Leather Shop and Shoe Repair, and I couldn't be happier with the experience. Gustavo is a true craftsman. He is an incredibly nice man, honest, and his prices are very fair. Being a Real Estate Broker, I spend a lot of time on my feet and I'm constantly walking through properties, so my shoes take a beating. Finding someone who does high-quality work with a warm and friendly smile is a game-changer for my business wardrobe. I'm so impressed that I'll be bringing all my leather goods here from now on--especially a very special suede coat that belonged to my late father-in-law. I wouldn't trust that sentimental piece with just anyone, but I know it's in good hands with Gustavo. If you need quality work and honest service, look no further. Highly recommended! THANK YOU, Gustavo! I truly appreciate the great work. Arthur (Arturo) Cervantes Broker/Owner/Investor PROPERTIES, INC.

    Best Care - shoerepair - Updated May 2026

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