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    First Step Dental

    3.5 (41 reviews)
    Closed 8:00 am - 5:00 pm

    Services - First Step Dental

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    First Step Dental Photos

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    10 years ago

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    Review Highlights - First Step Dental

    Doan and his assistant were so patient with my daughter during the whole process and explained in detail the treatment plan.

    Mentioned in 3 reviews

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    Heiner Orthodontics - 40 years old

    Heiner Orthodontics

    4.8(38 reviews)
    12.6 mi

    I would recommend this Orthodontic! Dr Heiner is super friendly and polite! I feel comfortable…read moreattending this practice and the staff is friendly as well. I'm so glad I am getting my teeth worked on through him. I have definitely seen improvements with my bite.

    Sadly, I can no longer recommend this practice. My kids have been treated here for about 10 years…read morenow. My daughter's treatment went great and she finished about a year ago. My son's treatment/service has turned into a nightmare over the past year. Here's what we've been dealing with: -A high staff turnover rate. There is never the same workers when we go in. The ones we've interacted with seem very unfamiliar with my son's treatment plan. Heiner seems very impatient with staff at times even making comments to me personally about his frustrations and it makes for some awkward vibes. It was never like this until recently. - We drive 40 minutes each way to go here and have had 2 appointments in the last 2 months where we drove there for nothing. One, he called in sick as we were pulling in the parking lot for our appt. They couldn't even call me, they text me. The other, we went to the appt and they said they felt bad they should have called me and cancelled because he wasn't in and they couldn't help us. There was no respect for our wasted time what so ever. - They no longer answer the phone. I had tried to get thru several times in one day and instead of answer they text back (obv have caller id) and say they will call back. So weird and unprofessional to do biz like this. -Heiner has become frustrated with my son's lack of progress on closing a gap. Has made the comment numerous times that we are causing him to lose money because my son is over treatment time. This made me mad after about the 4th visit hearing this comment so I told him nicely to just remove the braces. He and staff were not happy about that. I was told by a worker there today that we are termed "non-compliant" now so if we need anything further they will "charge us whatever". I have no idea what she means but I don't really care anymore. We are done. -They've been telling me Heiner will call me for 2 months now. No call yet. Today I was told she can get my son an appt to just get his final retainer and end treatment but warned me of a high probability we still won't get to talk to him. To be honest, I don't really know what's going on here. Whether it's just a bad staff with bad communication or if Heiner just isn't into it anymore like he used to be I don't know. But the past year has been really bad for us and I look VERY forward to completing this treatment and being done with the place all together. The vibes are all bad and uncomfortable these days. And it makes me sad the way it is now vs. what it used to be.

    Photos
    Heiner Orthodontics - We're pleased to offer complimentary consultations at our Modesto orthodontic office. We serve patients from Oakdale, Turlock...

    We're pleased to offer complimentary consultations at our Modesto orthodontic office. We serve patients from Oakdale, Turlock...

    Heiner Orthodontics
    Heiner Orthodontics

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    First Step Dental - pediatric_dentists - Updated August 2026

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