Mark Kotary's office has been the most incredible to deal with in every way possible! They make…read moreeverything so easy and stress free. Brianna is so knowledgeable and helpful. We will never go anywhere else! Thank you for everything you do for your customers!

They cancel ACH payments- made for months!- bc all of a sudden they think they are " fraud!" Has…read morehappened numerous times, including for donations to nonprofits that I suppirt every month! The kicker was when they decided to reject my substantial federal income tax return this year! Ugh!

Recently switched over from AmeriCU solely due to the outstanding customer service. Russ Hayes went…read moreabove and beyond to get me the products I needed and found ways to save me money I didn't know existed. The employees are all friendly and management is responsive to issues and suggestions. The reason for the one star deduction is simply lack of a solid online banking portal. The web interface is clunky and outdated compared to AmeriCU's new & updated interface. That said, I have spoken with the online team at First Source and they are working on an update to roll out later this year. They were very receptive to my input, so this review will be updated once they rollout their new system. I would like to see a few additions such as the 24 hour full kiosks, member access to Coin Star style machines and possibly more branch locations (although their ATM network is far larger than AmeriCU). Overall, I can highly recommend the Rome branch that I did business with and particularly Mr. Russ Hayes who is an asset to the institution.

I went to the H&R Block office on Auert Ave. on Sunday, April 13th, and they could not have been…read moremore helpful. I wanted especially to be sure that my filing status was correct as to what they defined, and especially with NY State, and they assured me that I was all set. It was very relieving to see them and get their expertise and valuable information. I will ALWAYS be thankful to that office and that two great women who were there to help me!

I had the most helpful, pleasant and knowledgeable associate help me over the phone today. Ashley…read moreKate was able to answer every question I had with no hesitation and knew exactly how to help me with my situation. She was professional and still so personable! Give that woman a raise, call center work is hard. :)