I finance my solar loan with this bank and for the last 2 1/2 years I have been paying only…read moreinterest on my loan. Total Rip off financial institution

I have been dealing with this bank for many years and as I get older I apparently become a pain in…read morethe for the current bank manager. I seem to lose my debit cards ( can't explain it) but I hate to write checks. my last visit to the bank the current bank manager spoke to me like I was an idiot. I have lost some debit cards and can't explain it but it happens. It caused no problem with my account has never been an issue but I was refused a card and more or less she was fed up and would not issue another. OK I get it but I have decided that if a bank you have dealt with for many years decides you are just not worth dealing with it's time to close to go. I am 79 years old and I guess you could say I just don't have to deal with managers who have no idea. This was the branch in Fort Plain New York. I have decided to close my account and find an institution that can understand how to deal with people and not make them feel incompetent.

NBT Bank in Cherry Valley, New York offers the kind of personal service I thought was of a by-gone…read moreera. Sort of the 'Cheers' of banks, where everybody knows your name, and is always willing to help and go the extra mile. The personable, knowledgeable staff have been of immeasurable help to me countless times, and have changed my concept of a bank being a cold, heartless institution into one of neighborhood friends. Thanks, guys!

Efficient, professional, informative, accommodating and friendly. A wonderful bank with outstanding…read moreemployees!

Worst customer service ever.... They take your payment seven…read moredays before the due date and when you pay off, they can't stop it and then they want to cut you a check they could take up to 20 days to get

My business account was closed for no reason given after I paid for new checks. Tried many times…read moreto get answers and nobody would explain and wasted my money on new checks and never did get the small deposit back either. I have another one for 2 years now and no problems at all. I wouldn't open a business account here because at any given time they can drop you without any explanation or notice. I realized it when a vendor told me they denied their payment and told them no account exist. I called and called. Why make me order checks, give you all my business forms and papers with license number, and waste my time like that if you were going to close the account. I never did get my money back for my checks either. Sad to because many years ago, I used to work for you. Really disappointed!

I love doing my banking here... I'm always greeted with a warm friendly welcome! They are kind…read morepeople and answer any questions I have.

They weren't gonna deposit my $29 check Because DMV sent it…read morein the wrong name. But after complaining, they did cash it, and I am very grateful.

Open Mon-Th 8:00am - 3:00pm and Fridays 8:00am - 5:00pm. Friendly and helpful tellers. Newly…read moreinstalled ATM.

6/17/26-Cashier Anneth *****?stat as usualSkways ask if their she could help me with.it seems I…read moremost often deal with Anneth at the drive in window, which is fine. All cashiersI have dealt with in this branch are above average, and a pleasure to deal with.also. Kudos to management for setting and keeping the bar high with old fashioned great service people and results. A FIVE STAR BRANCH. (*****) Carl L

Terrible business hours at this location. Not convenient for working people. Inadequate and…read moreunfriendly staffing.