TL;DR - Awesome!
You can't go wrong with First Response. Total pros, they really know their stuff, are incredibly responsive, and friendly to boot.
We were visiting our daughter and husband, and they happened to mention that their garage door had been acting up for a while. It didn't go up all the way, and when going down it would get most of the way, but then start going back up again, unless they pushed it down.
"Let me take a look," I said.
Bad move.
After fiddling around with the motor, I managed to fix it real good indeed. The door came up all the way, then got totally jammed. It wouldn't budge. Couldn't make it go down or up. Leaving their garage totally wide open.
We parked one of the cars across that gaping hole, thinking we'd need to protect the garage for a day or two until we could get someone out to fix it. We googled around, found First Response, and were surprised they
could come out right away. This was a Sunday evening. Whoa.
James Jones showed up in a Jiffy, and spent some time examining the situation. The door and motor were circa 40 years old.The door was built like a tank - super heavy, the rollers and springs were in bad shape, and the motor on its last legs as a result. He explained our options: We could replace the whole door and motor, or he could repair it so we could at least use the door manually, or he could repair it and we could install a new motor in a few days.
We opted for the latter. He replaced the springs and rollers, we can now
easily lift and close the door. And charged us a very reasonable price.
In a few days we'll add the motor and life will be good. read more