I was tasked with ordering 2 leather vests to prepare & patch 2 members with only 8 days to do it. I ordered the vests on Friday, Monday was Columbus day (holiday) so I paid for 2 day air. My club Patches arrived on Tuesday by FedEx. Tuesday, FMC sent my vests by USPS, Wednesday USPS sent me email the vest would arrive on Saturday... 2 days too late. Wednesday morning I spoke with Sam the Customer Service Manager & explained my situation. He reached out to Nafar Ali, shipping manager, & they shipped 2 new vest overnight to me at no additional cost to me as well as a prepaid return label for the late order. I received the vest early Thursday morning & had the patches sewn on in time for the Friday event. That's what I call outstanding customer service. Thank you First Manufacturing for your high quality vests & your teams efforts to make this happen. You have earn my gratitude & loyalty as well as 30,000 plus Chosen Few club members nationwide. Best wishes for 2026 CF Iron Secretary/ Treasurer read more

First Manufacturing Company - Two high quality leathers vest ready for our Prospects. - Leather Goods Near Me - Freeport, New York

The jacket I bought was nearly perfect if a bit overly snug. Exchanging for size as what was received was about perfect on every other respect. I bought the Moto Bomber, which can only be had through their store. It doesn't have a zip out liner as it's a winter jacket with armor pockets. Bought their armor but have others if to large for comfort. Haven't had the return sent yet but the winter season is not over yet. I try to ride all year long if I can. Their leather items are well made of heavy leather and good finish interior fabric and zippers. The design is spot on for riding or even every day use. The item bought is a custom. There are items sold through RevZilla and Cycle Gear but none of the custom items - like the Bomber jacket are sold through the Comoto brand stores. read more

On 6 Dec 2024, I purchased 3 leather vests online from First Mfg's web store to be used as Christmas presents. First Mfg claimed my order would arrive on 14 Dec 2024. On 10 Dec 2024, First Mfg gave me a UPS tracking number that [as of 3 Jan 2025] still says it has not been received by the carrier. I received an email from First Mfg on 14 Dec 2024 reassuring me not to worry, it's the carrier's fault for not properly scanning the outgoing shipment, and that I would still receive the items soon. Between 14 and 28 Dec 2024, I contacted First Mfg customer service department three times: via phone call, online chat via their website, and finally by email, demanding to escalate the issue to upper management. On the phone call, they said the order was not yet sent due to one item being backordered, despite the website claiming there was current inventory at time of order (so they lied about the carrier being at fault). They also claimed they would refund my expedited shipping fee, and mail the non-backordered items immediately. This was another lie. When I contacted them via online chat on 21 Dec 2024, they apologized that they hadn't followed through, and again promised a refund of expedited shipping fee and immediate fulfillment of non-backordered items. This time, I asked for them to send me email confirmation of our chat discussion resolutions, which they emailed to me on 21 Dec 2024. Despite the email confirmation, this promise also went unfulfilled. Lastly, on 28 Dec 2024, I emailed both customer service and the agent who previously emailed me on 21 Dec, and demanded escalation and resolution. As of 3 Jan 2025, my email has still been completely ignored. I am out nearly $300 USD, with zero accountability from First Mfg. This behavior is unbecoming of a U.S.-based company, and, as a U.S. Army combat-disabled veteran, I am appalled that this company touts their alleged veteran-owned status while treating veteran consumers in such a manner. First Mfg should be ashamed of themselves. read more

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Beware of this company! I ordered a leather vest for my boyfriend that was $200, a label and tracking number was created and then 3 days later they cancelled my order. When I spoke to customer service, he kept interrupting me, was rude, and told me that it wouldn't arrive for another 3 to 4 weeks because it was a "pre-order". Mmmmk buddy, sure, even though the original tracking delivery date was 12/16. TOTAL SCAM, still haven't got a refund, also annoyed trying to talk to people with thick foreign accents in customer service. DO NOT BUY FROM THIS COMPANY!!! read more

Don't be in a hurry when you order. Ordered vests 4 weeks ago. I received an email they had shipped within a few days of order, then 2 days later was told by UPS the shipping was canceled. I still no estimate from company when the will arrive. Called the company last week, was told they would check with warehouse and call me back, that never happened. Called again today, was told that it was supposed to ship from manufacturer soon, and as soon as they received it in the warehouse would ship to me, again no timeframe given. So once again ordered 4 weeks ago and still no idea if or when I will receive my vests. read more

I've been wearing their vest for almost 20 years but now I will not buy another vest from them because their customer service is so terrible I ordered a vest that online said they were instock so they took my money and I noticed a week later it still hasn't shipped so I called consumer service and got someone that you could barely understand told me that my vest was out of stock I would not order out of stock vest and they told me that they pretty much always say in stock even though they are out of stock and when I asked if I could change my order to a instock vest they told me no and I would have to wait 4-5 weeks for them to be in stock again I will never order another item from them again because their customer service read more

Order #113163. Customer service is non existent. I've been getting the run around for a month now and still haven't received my items. I highly recommend you shop elsewhere for your motorcycle gear needs. read more

Customer service is garbage they lie they don't care about you or your order the shipping department is no better than Walmart!!!! So becareful buying from First mfg very disappointed in the service. I thought service would be honest. read more

If you're thinking about buying any product from this company, think once, twice, three, four, five times, or even more if possible. First Manufacturer is a company that produces apparel and gear for motorcyclists, but they have no commitment to their customers. Besides taking way too long, if you order something custom-made--something that will take at least two months for delivery--you'll have trouble contacting them, the company won't produce the material correctly, they deliver it wrong, and replacing it is a complete headache. I've been dealing with this issue for about fifteen days or more to get it resolved, and the company still says it will take another two weeks to prepare the product, not to mention they don't even guarantee that timeframe. So, think twice or three times. I do not recommend First Manufacturer under any circumstances, and I will make sure as many people as possible know about this. read more

I bought a large according to the size chart and it was way too big. So the I bought a medium and it was still to long in the tires. So now I have 2 to return. It's not my fault they can't get their size chart right but I have to pay for shipping so I return. So not fair. I would never buy anything from them again. read more

This review is for an online purchase. Ordered a vest that showed in stock. I recieved tracking information quickly after. I then noticed the tracking info showed it was canceled with no email from First. I then recieved a phone call advising that there was an inventory mistake and my size was out of order. The female offered to ship me another vest or refund and I chose refund. That was on 1/6/21 and still have not recieved a refund as of 2/5/21. I have had an email conversation with customer service over the past couple of weeks saying they requested a refund to the refund manager but still no refund. They are claiming it's a delay due to working from home during covid. This is ridiculous and horrible customer service. I will never order from them again. Order at your own risk! read more

I love and been wearing their commando vest for a few years now, so I had to stop by to check out there brick and mortar store while I was in town from Los Angeles. Tyler was BEYOND helpful and cool to talk too. They have a big selection including some cool merchandise that aren't online. I'll definitely be back when I'm in town again!!! read more

Ordered an item that was in stock, a day after was told it wasnt available and had to be made. Got an email that the item would be delivered soon, that ordered was cancelled as well. It has been a month back and forth waiting on an item that I purchased. read more

This place is amazing. I ordered a vest online and when it arrived it was a different color than I expected it to be. I phoned up the brick and mortar store and Kevin helped me out right away. He assured me that I would be able to exchange the vest for another one and be on my way in no time. Great customer service and amazing products. I will be returning for some riding gloves soon. I like to support local shops when I can and I am very pleased with my purchase. read more

Horrible experience! Co is a joke nor that there moved manf to Pakistani leather.. kind get the quality at any flea market at better , much better pricing. ..and hope you don't need Cus Ser after waiting 6-9 months for product (boats are slow ya kno) cus ain't ganna happen. Read reviews pls. Note the dates and ALL recent are 90% BAD read more

Nice leather shirt from this company. Great quality leather & workmanship. Excellent products. read more

First Manufacturing Company - Leather Goods Near Me - Freeport, New York

They are outstanding. Visited and purchased a denim vest about 30 days after they opened. They had so much variety of selection, denim, leather, canvas, etc., vests, jackets, shirts and even jeans. I'm not around Freeport all that often but pass through for work and I'll be back. If you ride, you know first manufacturing is quality and now their retail storefront has everything for you to see and try on and you don't have to wonder about sizing or returns with online orders. read more

Great place, i was surprised by how large their selection was. They have fashion jackets, you can build your own custom vest and tons of motorcycle riding jackets and vest. I strongly recommend this place. read more

Have order a vest in December suddenly they didn't have it after multiple calls to make sure then two months later they said they'll refund the money and still haven't refunded poor customer service read more

terrible customer service, i was shipped a vest that is different than the pictures. called for a correction. was told they would send an email for return instructions, which they did not send. so i called and they said they would send the email again. which they did not. upon calling back on a friday at 520. (they close at 530} ashley set the phone down mid conversation and went home and sent me an email stating the call was dropped and phones are down. absolutely bs. i was not rude in any way. dont waste your money read more