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    First Encounters

    2.0 (2 reviews)
    Closed 9:00 am - 9:00 pm

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    Martin North Hospital - Cleveland Clinic

    Martin North Hospital - Cleveland Clinic

    1.9(96 reviews)
    0.6 mi

    Review Title: Poor Customer Service in Surgery Waiting Area - Needs Better Family Support…read moreBody: On March 25, 2026, I was in the second-floor surgery waiting room at Cleveland Clinic Tradition Hospital in Port St. Lucie while my 82-year-old father underwent surgery. I asked the front-desk staff if they could start the coffee--they said no, the volunteer handles it in an hour. I offered to do it myself if someone had a key; they said there wasn't one at the desk. I requested a phone number to call--I didn't want to leave Dad alone before he went back. Two weeks prior, a friend had neck surgery here with another doctor. Two weeks later, he died from sepsis. That's why I insisted on seeing Dad: just three seconds to kiss his forehead and say goodbye. We had already prayed together. Staff said I might not get the chance--I had to demand it. This was unacceptable customer service. Hospitals should support families, not just patients. If AdventHealth Orlando were closer, I'd choose them without hesitation. As a CCRN, I hope the staff and leadership receive proper training on empathy, communication, and basic hospitality. The volunteer eventually arrived. I asked for coffee; she said she was "way too busy." I offered to help--just give me the key, I'd even add the sugar. They prohibit caffeine in coffee and the cafeteria but allow unlimited sugar, meat, and pork... it doesn't seem religious--just inconsistent. Overall: Great surgery outcome, but the waiting experience was frustrating and cold. Families deserve better. Cleveland Clinic tradition hospital St Lucie. The Nurses act like it's an inconvenience but rest assured if it was a family member or executive or their family member the service would be different and IT SHOULD NOT BE.

    -10!!!!!!! NOT Supporting the families of patients, they followed a POA instruction to NOTallow…read morecommunication and visitation with a patient, even though the POA cannot interfere or sever family ties when I spone with the ombudsman she was very rude and confrontational. She refused to give me the information for the legal department and told me to call the main number and was very argumentative with me. I was seeking verification that the nurse was following the poa instruction that I was not allowed to visit my mother or talk to her via phone they tried to act like I was trying to obtain information and was seeking written consent. They like to dance around the issue and not deal with any problems. The entire experience with this hospital has been very poor and I would not refer anyone. To obtain healthcare from this facility.

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    Martin North Hospital - Cleveland Clinic
    Martin North Hospital - Cleveland Clinic - D' ocean view at Cleveland Clinic Hosp Stuart FL Wednesday April 17 2025

    D' ocean view at Cleveland Clinic Hosp Stuart FL Wednesday April 17 2025

    Martin North Hospital - Cleveland Clinic - 22,000 for a CT scan- 18,000 for a CT of his head. and the rest of the bill - hilarious

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    22,000 for a CT scan- 18,000 for a CT of his head. and the rest of the bill - hilarious

    Sheetal Kumar, MD

    Sheetal Kumar, MD

    2.0(2 reviews)
    0.4 mi

    I rarely take the time to go on Yelp to complain about a place, but this one takes the cake. I came…read morein with a problem & got sent to get blood work done. They had me come back to tell me my test results all of which took a minute (which were negative) & charged me another $65. (I don't have insurance & they already got $365 out of me the first visit) Why? They didn't do anything to me the second time I came in for my test results and they could've easily called me and told me that over the phone. When I called and complained they said it's considered an "office visit." I could understand if my results were positive and they were going to do something to me or even if they had to check me again on my second visit I would understand why I have to pay, but for them to say your results came back good and charge me for that is just not right. My primary care doctor usually just posts my test results on an online portal & has people come in if there's a problem. Don't waste your time here. The ultrasound tech was literally watching the inauguration on her laptop during my exam. Update: Just received another bill from them almost 5 months later for "outside lab testing services".. none of which they mentioned to me. I'm guessing they had to send away to an outside lab for my Pap smear which is totally fine.. I just wished they would've told me. Yet another bill from this place.. I'm soo over them!

    Nurses don't ask all the questions they are supposed to, which is only apparent when you request…read moreyour own copy of your chart. As for Dr. Kumar, She seems to listen and acknowledge interest in previous history with other doctors.I like having a doctor that takes time with patients rather than rushing you in and out, especially when it is dealing with personal issues. I will be going over some of the information with them to correct the nurse's incompetence.

    First Encounters - ultrasoundimagingcenters - Updated May 2026

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