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    First Dance USA

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    5 years ago

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    Club Pilates

    Club Pilates

    4.3
    (6 reviews)
    1.2 mi

    Love this place, they make everyone feel welcome! I love the fact that they will call to check in…read moreif you haven't been in, no pressure at all just a friendly nudge! Love that!

    I signed up for a 3 month membership, not that they gave me a contract. The manager Clarissa just…read moretook my credit card and entered it into their system, no problem. That should have been my first warning. After fulfilling my 3rd payment, I found out that I need to have surgery and won't be able to attend anymore classes during recovery. And after I recover, I'll be moving out of state to care for my dad. So I submitted a cancellation request. I tried to do it through the app as it suggested but it just told me to call or visit the studio. When I called, no one answered and I thought, I'll be there in 2 days so I'll let them know then. When I got there, the girl told me she was 'just the weekend help' and couldn't cancel my policy and I would need to email the manager Clarissa. Okay, no big deal. So I did. But apparently by the time I got in touch with her I was a few days past the "30 day policy". Now, I've already payment for the 3 month program I agreed to, so why should I need to cancel anything to begin with. To me, this was just a curtesy so they wouldn't auto charge me for another month. But Clarissa tells me that I've missed the cut off time so I'll be charged another $300 for 8 classes that I won't even be able to use and says perkily in the email that they look forward to seeing me after my recovery. Which tells me 2 things. She didn't pay any attention to what I actually said in the email and she simply doesn't care. So I call, express my disappointment and she offers to escalate my concerns, which I agree to. Then, I get an email from Hannah, the Regional Manager telling me that despite my surgery and moving out of state, they have to be consistent with their policy for all members and (again) that I'll have access to the club through the end of August and they hope to see me there. Now someone make it make sense. I've told them I won't be medically capable or logistically capable of attending classes but they still tell me they hope to see me there? This company, admittedly, may have great instructors and great classes but they have no care for their members except for the money their members are bringing in. This is a company that I would rather cut of my nose to spite my face than ever deal with again. Most companies have medical policies or relocation policies in place for members that are dealing with real life situations, but not Club Pilates. Admittedly, I should have asked for the contract before signing up, that is most definitely my fault. With that being said, their predatory practices of signing you up without offering a contract and making it oh so easy to become a member without having to sign on the dotted line are disgusting. I will NEVER sign up with this company again. Lesson learned.

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    First Dance USA - dancestudio - Updated August 2026

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