Tammy and Misty both were rude when asking for information regarding an account. It felt as if it…read morewas a personal issue with both of them. No professionalism was demonstrated at all. I decided to close my account due to their behavior.

Easy access ATM off HWY 75. The bank is across the street. The ATM charges $3 which seems to be…read morestandard these days

Friendly, professional, and amazing personal service. Best bank in Texoma by far. Easy access to…read moreHighway 75 and downtown Sherman. Linked to so many other branches.

I will never EVER go to a large bank again!! Opened up a business account and the staff in Sherman,…read moreTX are not only welcoming, but absolutely GREAT at follow up! I felt a high sense of customer service, which will definitely give them a competitive edge. If you ever wanted a personal relationship with your bank, this is the place!! Thanks team!! You guys (gals) rock!! Mario, Paige, Shannon!!! Thank you for your quality of service! Means alot to me!

Chase never answers their phone. Drove 14 miles to the bank today, there was a note on the door…read moreclosed no ac. You could have put that on your answering machine. There is business a person can not handle in the drive thru.

Ask for Michael Valbuena if you have any type of banking needs! He's not only caring and…read moreprofessional, but super friendly, funny and efficient! See, my Dad died last Valentine's Day... and he had an account there. Well, I had waited a long time for his death certificate and also had to apply for my original one. Dad didn't have a beneficiary on this account. He was a Vietnam vet, exposed to Agent Orange, and had Parkinson's and he had begun to isolate and procrastinate. So I finally had all of my documents I was told by some rep over the phone, to bring. The first time I attempted to deal with Chase, someone told me I'd have to get a lawyer. My dad had no assets or estate- so this did not make sense to me. Michael was SO nice. He could have sent me home and made me wait a week (Sherman is an hour and a half from my home)! But his compassionate nature took over. He causally listened to my story about my day, the freezing rain, the specialists, the lab work, and my Dad... he went above and beyond (he really did), to help me get the account closed and the money in my hands- that day. He had to really go an extra mile! I could say a lot more about him, but he's the guy to ask for. Each employee who was assisting him who had contact with me was SO nice! I don't typically bank with the large ones.. I like to support local credit unions and small town banks. But I am opening an interest bearing account, and possibly a savings with him! He did not push this- I just talked with him about it. His wife is an esthetician and I need one of those two, so he connected us! He also recommended the Italian restaurant I ate lunch at, and just gave a review on! I recommend Chase in Sherman, TX- part of the "Big 3", in the banking world... bid small down friendly atmosphere.

Every individual I've worked with has been exceptional in their customer service & knowledge…read more As a retired member of the Federal Deposit Insurance Corporation (FDIC), I was accustomed to individuals being exceptional in their customer service and knowledge. Every member of this Sherman bank would be an asset to the FDIC.

My elderly mother banks with First United, and I took her to the bank. The employee who helped my…read moremother was really nice to her. The service my mother received their was very good.

Convenient branch. Theres a drive thru so I dont have to get my lazy azz out of the car. If you…read morehave to go inside, parking is easier than "downtown on the strip" (LOL) since its in the plaza with price chopper.

I received a check from my title company on the sale of my house that was from this bank. I took it…read moreto the bank to cash it and they wouldn't since I didn't have an account there! I shouldn't have to have an account at the bank the check was written off of! This is unacceptable and makes the cashless society even more real! Don't bank here!

These are great folks! They have all of the big bank features, but the small bank feel so that you…read moreare more than just a number...They have serviced our small business for over 5 years and I am very pleased with them and highly recommend them.

Financed part of my new truck purchase thru City Credit Union because while I have a 827 credit…read morescore and no debt I was told I would actually benefit from financing something to keep my credit score in good standing with some type of revolving credit line on there, so I did just that. It was nothing short of awesome and a great experience working with Jessica the loan coordinator. Everything was handled in a timely fashion and both her and Leslie were wonderful to work with. I even got a 1.99% interest rate on a used car loan. It doesn't get any better then that. If if you are looking for financing on a house, auto or whatever it is you need to purchase I would highly recommend calling this Credit Union to take care of your needs. Thanks for the great experience.

Not helpful at all. Take fees and does nothing for the customer. They would rather you close thw…read moreaccount than help ior be of any assistance.

VP of retail helped me. Very helpful, professional, knowledgeable. Without drawing unnecessary…read moreattention to my disability he diagnosed and corrected my understanding. Inside Loy Lake Kroger's.

Sherman Tx Woodforest Bank, David Brown runs this branch and another. Dave was just the manager…read morewhen I opened my account (referenced by a good friend). Sometimes faces change, but David has been constant. If I have a problem, David and his well experienced clerks have always helped to solve the issue. Sometimes it's me, but sometimes it's false charges from Internet business. David has always helped me and Ms Donna is also quite knowledgeable. I really appreciate my bank. Yes, I claim them as my bank. Thank you and May The Good Lord bless you and your family.

"Professional team, quick service, and a welcoming environment. Highly recommend this branch!"read more

Never have had a problem and have been here for years No,…read moreif you need customer service on the phone, expect for a long wait.

By far the worst bank I have had the chance to deal with. Untrained unqualified personnel,…read moreunbelievable errors, extensive delays in new account activation and poor/incorrect information provided by "personal bankers". It has been 16 days since my wife and I opened our accounts and there are still problems. I haven't decided whether to continue banking with this establishment or not. UPDATE: on day 18 after speaking with the banks high ranking official; I decided to close my account. Good grief, I've never been so talked down to. I triply don't see how they stay in business.

Do yourself a favor and Do NOT use this bank. Their systems are constantly down, there have been a…read morelot of times where I have not been able to access my money, long wait times to raise daily limit(which takes other banks minutes to change), they charge you to get records of your bank statements ($5 a page!) But you do not have access to them or can even view them online. The mobile app constantly stops working and requiring you to disable and reinstall it. At one point, I was not able to use my card on Redbox. This is the worst bank I've ever experienced.