Immense gratitude to FB Elgin on my banking oversight. I am forever grateful for treating me with…read morekindness, dignity and respect. Thank you.

Supposed to be a full service bank, it really isn't…read more At this location, the staff are very friendly, who are very good at their jobs. My beef is with their Bill Pay system. The vendor they use for Bill Pay must have loved using the Pony Express. The vendor they use is not electronically connected to the "large" credit card company I use for my business expenses, therefore payment are made via US (Snail) Mail. I process my payment at the end of the month and my due date is the 16th of the following month. Every month, I sweat it out that the check, Frontier Bank sent, will arrive before my due date. Last month, Frontier Bank mailed a check on July 30th and was processed at my bank of August 15th! This issue has been going on for months and on September 30th, my accounts will be closed. My other bank, located in Austin and all over the US, has no issues with their Bill Pay system. Stay tuned to see if Frontier Bank really cares about customers and makes a change for the better.

They never answer the phone. And the app doesn't work as it should. And they cancel my card all the…read moretime

Great customer service, be sure to meet Jessica Rivera while you're there, she is a Super Star,…read moregreat smile, very friendly and professional. I have some special needs and she listens, let's me finish without interrupting or trying to finish my statements or questions, and then answers my concerns with ideas and solutions in a way that makes sense. I give them a thumbs up for seeing me as a person, then a customer and more importantly as a friend or part of their family. Special KUDOS to Jessica for setting the friendly tone of the whole First National Bank of Elgin.

Kathy made filing my taxes a breeze! Her expertise and attention to detail saved me time and money…read more I highly recommend her services to anyone in need of tax assistance.

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