On line banking is what I use. I visit this branch on Friday when I am in the area. But I I use is…read morethe cash machine outside.

Bank of America's closest location is O'Fallon, Il. You can imagine my surprise when I went there…read moreto find the bank manager at that location was from Vandalia. He, Andrew Sarver has since been promoted but he was the greatest asset I've ever personally witnessed in a business. He greeted every customer, shook hands, said goodbye, thanked people for their business. And Amy who is another executive at that location is just as amazing! If I had any issue she resolved it herself. She would not hesitate to call B of A HQ to solve any issue you bring to her. To actually enjoy going into the bank because you 'feel at home' with the people is really saying something extraordinary. This is a principle Bank of America was founded upon. These people in BofA O'Fallon, Il live it. And I had to go once to their Belleville location and was treated the same way by Meredith (sp) who also has since been promoted. I like the fact they have the resources to truly pay top talent for their security. I personally love Bank of America. I hope they maintain that reputation of caring for regular everyday folks

They have the best rates...less hassle and the bank is not trying to charge a fee for things that…read moreshould be free or included with the service you are using. My only gripe is that they are not everywhere. But their services are good enough that I drive 60 miles round trip to do bank business face to face when I need that special attention. Most things 99% you can do without ever going there. Overall, from the banks I have dealt with this one is by far the best for services offered and being fare for thw working people that utilizes their services.

Finally a positive experience. After 2 weeks of constant phone calls and emails Jenny and support…read morestaff finally managed to get me a access to phone/online banking. Bravo Zulu ladies. *****

Terrible customer service. Service inside takes forever, the two reps in there seem overwhelmed,…read moreand the rude and condescending manager is hiding in an office in another branch, leaving those reps to face all the problems. I wish I could leave zero stars.

I have about 10 accounts at this bank for various businesses and for my children. Their customer…read moreservice is the worst! Yes, they wait on you but only on their time. Most of them go about their business and finish personal conversations before they will wait on you. Why do I bank here? The answer is because it's the most convenient bank for me and that is the only reason. Whenever I have to go inside, I absolutely dread it because I'm about to get treated like an annoyance!

Pro - Epic Checking rate is far higher than other institutions…read more Con - Today was the SECOND time our teller counted cash deposit $100 less than we counted. Once, I thought maybe I just made an error, twice, I'm not sure. Three people counted my cash before I presented at the drive through. I'm unsure how all three could've made the exact same error. The issue is complicated by COVID, as I'm unable to enter the branch. Both times the teller took my cash to a location out of my sight to count. To prevent future misunderstanding, I'll be counting the cash out in front of the teller at the drive through. I'll then ask they do the same, WITHOUT leaving my sight. Admittedly, this could be my error, but I feel it unlikely with three people counting and I was the final person to count. Their rates are great, but not if I have to "eat" $100 every time I make a large cash deposit. Be extra careful to count cash in front of the teller and ask they do the same without leaving your sight. This protects you and them.

Systemic service degradation at the O'Fallon branch. After 26 loyal years maintaining over $300k in…read moredeposits, corporate cost-cutting has severely ruined the member experience. Management permanently removed the check-in kiosks, forcing members to wait in a 20-minute teller line just to sign in for an appointment or another waitlist to access a safe deposit box. Turning simple branch tasks into an artificial payday bottleneck is unacceptable. Local staff know it's an operational failure, but corporate refuses to listen. Matter formally escalated to the Illinois Department of Financial and Professional Regulation (IDFPR) following a federal NCUA referral. Look elsewhere if you value branch efficiency and consumer service.

My only complaint is the time it takes to get through the phone system without entering my social…read moresecurity number. Who even asks for that anymore? ....Especially through a phone answering system. Other than that, it's been great.

Wow this branch is right off the highway 64. Drive thru, and also has a 24 hour atm available !…read morevery clean branch, and also when you come through the front door their sets Donna, she is so helpful for whatever you might have questions regarding with the bank or accounts.

I've been a long standing customer and have several accounts with this bank. Most of my account…read morerepresentatives go above and beyond. The bank manager at this branch, Paul, is very arrogant and rude. He cares nothing for customer service. I do not recommend.

I saw that this has less than two stars. I am not sure how this can be…read more I just moved my accounts from Commerce to US Bank after being a customer of theirs for over 20 yrs. I have been more than satisfied with the level of service and competency. I love that they have a coin machine that deposits the $ into your acct. I love the different banking options that are available too!

I've had accounts here since 1997 when it was Community First Bank, watched it transition to…read moreProvidence & now just went through it transitioning to First Mid Bank & Trust this weekend. Trying to get my login set up on the mobile app was a bit of a nightmare, but the folks at tech support were great! Very patient. Very kind. (I did get a little hot under the collar, but both people I interacted with were incredibly gracious.) I'm looking forward to continuation of the great experiences I've had for the last 24 years.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.

One of the friendliest places I have been in a long time. Staff greats you when coming into their…read morefacility. Staff is always willing to help with questions and services. Angela Watson, Branch Manager, has done a wonderful job of managing this branch.

If you are searching for property-related financial services, you owe yourself a call to FCB Banks,…read moreand specifically Jeff Silvey. Even if you are just wondering about the current rate climate, pre-qualification, how much house/debt you can comfortably afford, and/or if your realtor recommended another firm or specialist, IT IS ELEVENTYBILLION PERCENT WORTHWHILE to at least reach out and touch base with Jeff to see what he and FCB can do for your unique situation. In late 2024, I relocated from California to my hometown in the Metro East. I was pretty confident in my financial situation, so I opted to wait until I found the right house before shopping for finance options. It ended up working out, but let me tell you why you should reach out As Soon As Possible.......Another party made a concurrent offer. Our offers were identical, so the seller wanted to see evidence of downpayment and/or pre-qualification to determine which bid to accept. IE....so much for MY confidence in my financial situation. I cannot fault the seller AT ALL. In this case, DOCUMENTED $ talks, and the other walks. Luckily, I was able to immediately document the down payment and Jeff worked with me to determine an initial, rough pre-qualification then issued a letter demonstrating as much. Even as a well-qualified buyer, I still had to jump through "the usual" underwriting hoops - proving I'm actually me, providing bank statements, explaining any rouge or incorrect entries on my credit reports, etc. Jeff forcast the process accurately, explained each step we took, and gracefully fielded a couple of my, "Are you SURE I'm getting the best rate?" calls. He showed up at closing, and followed up with written thank you!! (pictured) In today's electronic age, the time he invested and the in-person handshake definitely solidified my relationship with Jeff and FCB. I could sing Jeff's praises to the hills and beyond, but that may not ring your particular bell. So, what I will say is, "Don't get caught unprepared and loose out on your family's perfect property or home." Take that step. You will not regret choosing to contact or work with Jeff. I will be a repeat customer.

I am a Real Estate Broker who caters to clients with the highest standards when it comes to service…read moreand Jeff has continuously exceeded those standards. Jeff makes all of my clients feel less stressed by ensuring they understand the entire purchasing process. He and FCB Bank have achieved what most other lenders can not when it comes to getting some of my clients qualified. In todays World, it is so hard to find somebody that truly cares about their job as much as Jeff Does. That is why I will continue to recommend him to anyone who is Purchasing or re-financing.