I needed some assistance with opening an account in person, so I had called to try to set up an…read moreappointment as soon as possible. The teller took my information and then the banker, Maritza, called me back within 5 minutes and told me that they could schedule me that same morning. I went in for the appointment, and Maritza was very helpful and pleasant to work with. Great service here!

If I could give negative stars, I would. I was so upset. Recently, my partner was hospitalized…read morefor 3 months for GI complications that seemed to keep snowballing. He was on a ventilator for a time and we were dealing with his health insurance, finding medications that helped and sorting the ones that didn't, we weren't really thinking about bills. Our concern was getting him through this crisis. When I called to explain the situation, all anyone would say was, "We can only speak with the card holder. We can only speak with the card holder." He's on a ventilator. Talking is impossible right now. I even tried to pay his bill. Now come on! I'm trying to GIVE you money and all you can say to me is that you need to speak with the card holder? I finally got a friend to impersonate him so I could JUST PAY THE BILL!! Now that my partner is out of the hospital and on the mend at home, he called to see if they could work with him on a repayment plan. He has been out of work for 5 months now so it's not like he's got a pile of money. Heck he's got a hospital bill of more than half a million dollars! You think these people would even work with him on creating a repayment plan? No. Not at all. Warning to you all out there- never get an account here and never get a credit card with a CITIBANK logo. Hardship means nothing to these vultures.

DO NOT trust this financial institution with your money. We transferred a large amount to them for…read morebetter interest, and now after 2 1/2 years of banking with them, they suddenly decided that they can not identify us with the same information that we opened our account with and have used for every transaction ever made with them. They have been holding our money hostage for 3 weeks now, and will not help us, despite giving them every piece of identification they have on us. They claim to have mailed us a letter to our correct address to help them identify us, and since we didn't get it, I was told today that they can no longer help us. How can they no longer help us? I was also told by a supervisor on 3/11 that if I go into a branch with every form of ID we have, we can still not get our money, they will not help us, and they won't say why. We have filed a complaint through the CFPB with no response, and are now seeking legal counsel. I have worked in banking for many years, and maintain close relationships with managers in financial institutions, no one has heard of this response. Take your money elsewhere. DO NOT TRUST THIS INSTITUTION!

I have been here since they came to Sugar Land. I have two banks and a credit union and have in the…read morepast banked in two foreign countries (Germany and South Africa). This is the best banking operation I have ever seen. Had a problem years ago and book keeping solved it with one phone call. My wife banks at Chase, across the street and they are a nightmare. They are also great at supporting the local community.

What makes this bank different?! Absolutely nothing however the garbage customer service attendant…read morein the front desk was trying to tell me that I need to have an address from the same city and that I can't use my money how I want. Who trained her?!? Obviously no one. Mrs Lara needs training cause she is giving wrong information . I DO NOT RECOMMEND FROST BANK IN MISSOURI CITY.

The people that work there are polite, friendly, and professional. The inside is clean and I've…read morenever had to wait a long time to speak with someone.

This is literally my favorite branch. The staff is customer-driven and always enthusiastic to help…read more I appreciate the friendly atmosphere and hospitality :)

Rushed here shortly before closing and was a bit antsy I wouldn't be able to get seen especially…read moresince my work schedule makes it very difficult to come. Stopped by the teller first to deposit some cash, and she was very courteous and helpful. I also needed help with changing some things about my account. All the bankers were busy and I was thinking I'd have to come again. A few minutes before closing, Verdin stepped up and asked if I were helped. He took great care of me and was not at all rushed even though it ended up making him work 30 min past closing. And at the end, he still asked if there was anything else I needed! I'm very grateful for how patient and helpful he was in making sure we were well taken care of. Would definitely come back for any other banking needs.

Terrible customer service. First customer in the door and was not helped. Three representatives…read morejust sat on their butts doing nothing. Eventually left and won't return. Will be moving all my a counts to a different bank.

"After unfortunately falling victim to a scam that drained money from my account, I made an…read moreappointment at the branch and was greeted by Branch Manager 'DJ'. He listened carefully to my situation and connected me with Julissa. She was incredibly helpful, and by the end of the day, we had resolved the majority of my issues. I returned the following day to follow up with Nilda, who was equally fantastic. Everyone I dealt with at this location showed genuine concern and went above and beyond to help. While I am still waiting for the internal investigation to wrap up, the bulk of the problem has been resolved. This is a truly great team!"

I visited this Bank of America location for an appointment, and Kavita was the banker who assisted…read moreme. She was incredibly knowledgeable, friendly, and patient. She took the time to explain everything clearly and even offered helpful recommendations based on my needs. I truly appreciated her professionalism and the way she made the process feel easy and comfortable. My appointment was scheduled for 1:30, and I was seen about 10 minutes after, which wasn't bad. The only thing I noticed was that when I first walked in, I wasn't greeted right away. Someone did come out and greet me about 10 minutes after arrivals started coming in, but a simple acknowledgment upon walking in would've made the experience feel even smoother. Overall, Kavita provided excellent service, and I left feeling confident and well‑taken care of. I'd definitely return to work with her again.

WHAT A GREAT BANK AND PEOPLE! Arminch Aevaz, helped me... I…read morehad a lot of needs, not typical ones. She went way out of her way to go above and beyond to help me, patently, kindly, professionally and was very sincere and genuine. Really I was surprised in the best way that she would go to such lengths to assist me. She is the AVP Branch Mgr. yet I was so important. Very grateful and cannot recommend enough! Thank you Kathryn Reynolds

Nice convenient location, friendly customer service, and barely ever a queue to wait behind…read more Whenever I used to go to Chase or Capital One, there would usually be long lines and it felt like a hassle. It's also very noticeable that Chase is downsizing their in-person customer support and closing down more and more brick and mortar locations making it inconvenient for certain issues. With that said though, their major drawback is online banking (with a business account). It's horrible! The sad part is that it's been poorly designed since they first introduced online banking when they were still called Metro Bank. They just can't seem to get it right, even after several iterations of updates. Navigating through the app is confusing and cumbersome. Even just to view your recent activities or statements is not intuitive.

In our current economic situation, the majority of us are looking for ways to save money. Specially…read morein the banking industry. I was a personal banker with Chase in one of their Sugar Land branches. When I had to leave Chase due to health reasons, I looked for ways to save on fees. Online or virtual banks seemed like the right fit for me. I had seen this Charles Schwab location and walk in one day. I was told that the office was mainly for investment accounts but they did handle some aspects of retail banking here. Upon further discussion, the banker explained that I could open a brokerage account with $0.00. There was no obligation on my part to trade. I could open two interest bearing retail accounts, one checking and one savings. Opening deposit required; you guessed it, $0.00! I proceeded to open the three accounts after learning that my debit card would not incur any ATM fees. Any ATM around the world. Schwab Bank will credit ATM fees in a monthly settlement. Believe me I have withdrawn GBP in London and Euros in Paris as well as Rupees in Mumbai and Rajula, India. Bill pay is free of course. The bank will mail you free check books, deposit slips, prepaid mailing envelops and preprinted return address labels in case you use your own envelop. Sorry, no free USPS stamps. The bank has a toll free number that is answered by a human banker available 24 hours a day. I transferred my money from Chase and started real free banking.

From the owner: Chuck Schwab started a stock brokerage company with a simple question: isn't there a better way?…read moreThat question led to the establishment of a new kind of investment firm - with a more contemporary approach to wealth management based on a set of core values and beliefs, not just profits and losses. These core beliefs have led to 40+ years of serving clients, innovating on their behalf, and developing brokerage products and financial services that put them - not us - first. At Schwab, we offer a wide range of wealth management services, personalized financial advising and retirement planning, and expert investment research, as well as a number of complimentary workshops covering everything from investing essentials to complex trading strategies. Brokerage Products: Not FDIC Insured - No Bank Guarantee - May Lose Value

Sr. Member specialist Chardonnay Campbell at the Sugar Land branch on Hwy 6 was nothing short of…read moreAMAZING! She had great customer service, knowledgeable and answered all my questions without hesitation. It was a pleasure having her work on my application. I highly recommend working with her! Thanks Chardonnay!

The institution is fine, however this location is understaffed . It takes a very long time at the…read moredrive through just for deposits. In addition they used to have the drive through starting hours at 8:30 am but now it's changed to 9 am

This bank is quite possibly the worst institution on the planet. It is clear that they are not…read moreoperating a serious business. Their customer service department downright lied to me. They told me that my case was expedited. This has proven quite certainly untrue. I don't think that they will survive much longer. Their reviews are in the gutter, their customer service is garbage, and they don't really offer a compelling service over banks that operate much more competently.

This bank is fraud bank they're soooo unprofessional that I will not trust my money at this…read morehorrible bank please if you really want your money to be safe this will not be the bank for sure! Being having issues since 2 years and they can't resolve it if they really have a control of the money won't be a problem but every little thing is a problem they can't never give you an straight answer and deal with that for a long time. BBVA was a very good bank I don't know why they sold it. This people now are terrible.