I have been a very royal member of the Navy Federal Credit Union (since: 1/14/95) with over 25…read moreyears - as of today! It's the only bank I had since joining the military as a young teen therefore I won't comment on comparing with other banks, however, I always had a good and competent services in those 25 years! Whether on the phone or in person, I always felt positive of their professional services. I recently bought a Goldwing motorcycle and the young fella did well on processing paperwork without too much hassle! Btw, I was so delighted to find out that NFCU was finally in business here in my town of Sugar Land that I might just have to keep services with them for another 25 years!

They were perfect, everything was great and loved the online banking platform. It was very easy to…read moreuse and very intuitive. You could arrange the accounts in order and name them. You could also easily transfer money from one account to another: Choose From then Choose To, it was that simple. Then recently they destroyed the online banking website. All the accounts got out of order and they took away the function to put them back they way you needed it. They only way to fix the issue was to swap the names of two of my accounts, swap my direct deposit accounts, swap my mortgage draft accounts, swap everything between these two accounts, I'm still in the process of swapping everything. Because of this mess, I now also require to have debit cards for the account that I use to use to be for my mortgage that I now have to use for my daily spending. They promised me they would send it FedEx and that I would have it today. Today is over and it did not come so I called them. They just told me they sent it regular mail and should have it in 5-10 more days. So I have no access to my funds until another week. On top of all this mess they caused. Trying to transfer money on the new online banking is also a total mess, if you can even figure it out. It took me about 10 minutes to figure it out then I ended up doing it backwards. Before the change you simply had a transfer button, choose the from account then the to account and hit the submit button and you're done. Now you have to find Move Money then choose either start transaction of manage accounts, try them both one of them should work, then choose the account the money is going to, not the one it is coming from and so on, which is so backwards. I had Discover bank and Wells Fargo before moving everything here, now I am in desperate need to find a bank with a good online banking platform. I absolutely HATE this place now...

Premier America credit union is wonderful. It was the best thing I did to come out of the bank…read moresystem with all the charges they give you two credit union and I've been with them for years. The Customer Service representative that helped me today was absolutely wonderful and helpful. Her name is Patricia N. I never felt for a second that she was ready to get off the phone even though they were about to close, but she stayed on with me and answered all of my questions so I appreciate this credit union having the right people handling their calls, which tells you a lot about them 100% on customer service and satisfaction from me.

I would not recommend Premier America Credit Union based on my mortgage servicing experience…read more My mortgage originated through Premier America, and their main banking dashboard showed my mortgage loan as **"Current."** The mortgage portal also showed only the normal payment amount due and did not clearly indicate that a prior payment was missing, that the loan was past due, or that two payments were required to bring the account current. The only way I could have possibly noticed something was wrong was by reviewing the payment history in small text. The main payment screen did not clearly say **"past due," "delinquent," "two payments due,"** or provide any obvious warning that the loan was at risk of being reported late. When I made my payment, the system only showed/requested one payment. I later learned there was an issue after receiving calls from the bank, which I initially thought could be spam because my online account still appeared current. When I disputed the issue, I was essentially told that Premier America's main banking dashboard did not matter and that only the mortgage servicing portal mattered. I strongly disagree. This was the bank that originated my loan, and its own dashboard displayed the mortgage as current. More importantly, even the mortgage portal did not clearly display a past-due warning or the full amount required to bring the loan current. In my opinion, this is not transparent and creates a serious risk for borrowers. A mortgage payment system should clearly show the actual account status, any past-due balance, the total amount required, and whether multiple payments are due. Instead, the information presented to me was confusing and incomplete, and I am now dealing with a late fee and a credit reporting issue as a result. Based on my experience, I would not recommend Premier America Credit Union for mortgage lending or servicing.

Not much to say except I think they are great! I do miss the branch and manager Teresa at the Katy…read moreMills branch tho.

This bank is so personable - the entire staff makes you feel welcome and treats you as if you are…read moretheir #1 customer! Great products too - very competitive rates on loans. These people really care about keeping you happy and providing you with the tools you need to start or grow a business. Oh, and they're pet-friendly too - gotta love that!

Not as late in the proceedings as second and third service credit union…read more We've only actually had one interaction with the credit union and it went very well. I have to say they are one of the friendliest bunches you can imagine. They did a great job, and although I don't generally appreciate or trust most institutions of this type, I definitely appreciate and trust them, and this is one of the places high up on my list that we are considering doing business with in future.

From the owner: Built in 2018, the University branch is one of First Service's newest branches. It is also the only…read morebranch housed in a strip center. Located just off the north side of the Highway 59 University Blvd. exit, the branch shares a parking lot with the acclaimed University Commons retail and dining options. The branch is just minutes away from the Museum of Natural Science and the University of Houston Sugar Land and is convenient to the Telfair subdivision. It also boasts 24/7 ATM access on the front of the building, but if there's something more we can do, the team is always happy to help you with any of your financial needs.

In our current economic situation, the majority of us are looking for ways to save money. Specially…read morein the banking industry. I was a personal banker with Chase in one of their Sugar Land branches. When I had to leave Chase due to health reasons, I looked for ways to save on fees. Online or virtual banks seemed like the right fit for me. I had seen this Charles Schwab location and walk in one day. I was told that the office was mainly for investment accounts but they did handle some aspects of retail banking here. Upon further discussion, the banker explained that I could open a brokerage account with $0.00. There was no obligation on my part to trade. I could open two interest bearing retail accounts, one checking and one savings. Opening deposit required; you guessed it, $0.00! I proceeded to open the three accounts after learning that my debit card would not incur any ATM fees. Any ATM around the world. Schwab Bank will credit ATM fees in a monthly settlement. Believe me I have withdrawn GBP in London and Euros in Paris as well as Rupees in Mumbai and Rajula, India. Bill pay is free of course. The bank will mail you free check books, deposit slips, prepaid mailing envelops and preprinted return address labels in case you use your own envelop. Sorry, no free USPS stamps. The bank has a toll free number that is answered by a human banker available 24 hours a day. I transferred my money from Chase and started real free banking.

From the owner: Chuck Schwab started a stock brokerage company with a simple question: isn't there a better way?…read moreThat question led to the establishment of a new kind of investment firm - with a more contemporary approach to wealth management based on a set of core values and beliefs, not just profits and losses. These core beliefs have led to 40+ years of serving clients, innovating on their behalf, and developing brokerage products and financial services that put them - not us - first. At Schwab, we offer a wide range of wealth management services, personalized financial advising and retirement planning, and expert investment research, as well as a number of complimentary workshops covering everything from investing essentials to complex trading strategies. Brokerage Products: Not FDIC Insured - No Bank Guarantee - May Lose Value

I needed some assistance with opening an account in person, so I had called to try to set up an…read moreappointment as soon as possible. The teller took my information and then the banker, Maritza, called me back within 5 minutes and told me that they could schedule me that same morning. I went in for the appointment, and Maritza was very helpful and pleasant to work with. Great service here!

"After unfortunately falling victim to a scam that drained money from my account, I made an…read moreappointment at the branch and was greeted by Branch Manager 'DJ'. He listened carefully to my situation and connected me with Julissa. She was incredibly helpful, and by the end of the day, we had resolved the majority of my issues. I returned the following day to follow up with Nilda, who was equally fantastic. Everyone I dealt with at this location showed genuine concern and went above and beyond to help. While I am still waiting for the internal investigation to wrap up, the bulk of the problem has been resolved. This is a truly great team!"

I visited this Bank of America location for an appointment, and Kavita was the banker who assisted…read moreme. She was incredibly knowledgeable, friendly, and patient. She took the time to explain everything clearly and even offered helpful recommendations based on my needs. I truly appreciated her professionalism and the way she made the process feel easy and comfortable. My appointment was scheduled for 1:30, and I was seen about 10 minutes after, which wasn't bad. The only thing I noticed was that when I first walked in, I wasn't greeted right away. Someone did come out and greet me about 10 minutes after arrivals started coming in, but a simple acknowledgment upon walking in would've made the experience feel even smoother. Overall, Kavita provided excellent service, and I left feeling confident and well‑taken care of. I'd definitely return to work with her again.

I finally made it to the Navy Federal Credit Union at Meyerland Plaza. I opened my account since…read moreearly this year. If the bank didn't threaten me to freeze my account because I haven't touched in months, I wouldn't be here yesterday. It seems pretty efficient for 2 tellers at 4 stations, one being lowered for customers in wheelchairs. I was quickly served as soon as I walked in. My teller had a worrying look on her face. I thought something was wrong with my account. Maybe she was busy and still thinking about the last customer she helped. I noticed the line for ATM was longer than inside the branch. The customers were much younger than at VA Medical Center where both locations veterans visit. I can't say if I would return because they made sure all customers use online banking all the time. If I didn't read the first reviewer said that this branch opened in 2017, I would have paid attention to this part of the mall. Because I normally go to JCPenney and H-E-B on the other side.

Most rude phone agent I have ever come up against, told me it was "none of my business" when I…read moreasked why I could not get a pay off for a customer after I provided all of the necessary information

I have been here since they came to Sugar Land. I have two banks and a credit union and have in the…read morepast banked in two foreign countries (Germany and South Africa). This is the best banking operation I have ever seen. Had a problem years ago and book keeping solved it with one phone call. My wife banks at Chase, across the street and they are a nightmare. They are also great at supporting the local community.

What makes this bank different?! Absolutely nothing however the garbage customer service attendant…read morein the front desk was trying to tell me that I need to have an address from the same city and that I can't use my money how I want. Who trained her?!? Obviously no one. Mrs Lara needs training cause she is giving wrong information . I DO NOT RECOMMEND FROST BANK IN MISSOURI CITY.

HFCU is THEE BEST Credit Union Period!!! You can't beat the interest rates!! Plus they offer all…read moretypes of loans!!! HFCU is 10 out of 10!!

My mother (she's 80) went into this branch to access her Greater Texas Federal Credit Union…read moreaccount, like she has done 100s of times. She showed the teller her passport. The teller then asked for a drivers license. Finally, she tells my mother that she does not look like herself and refuses to give her any access to her account or her money. My mother describes the teller who refused to help her as old, short and fat (her words not mine). The teller locked my mom's card administratively and has since blocked her access to the account. This is racism!!! I've been on the phone with GTFCU for hours trying to fix this. What a horrible person! Please retrain or rehire the employees at this branch. Shared branch customers beware, this location is booby trapped to cause you anguish and to abuse your financial access.