I needed some assistance with opening an account in person, so I had called to try to set up an…read moreappointment as soon as possible. The teller took my information and then the banker, Maritza, called me back within 5 minutes and told me that they could schedule me that same morning. I went in for the appointment, and Maritza was very helpful and pleasant to work with. Great service here!

If I could give negative stars, I would. I was so upset. Recently, my partner was hospitalized…read morefor 3 months for GI complications that seemed to keep snowballing. He was on a ventilator for a time and we were dealing with his health insurance, finding medications that helped and sorting the ones that didn't, we weren't really thinking about bills. Our concern was getting him through this crisis. When I called to explain the situation, all anyone would say was, "We can only speak with the card holder. We can only speak with the card holder." He's on a ventilator. Talking is impossible right now. I even tried to pay his bill. Now come on! I'm trying to GIVE you money and all you can say to me is that you need to speak with the card holder? I finally got a friend to impersonate him so I could JUST PAY THE BILL!! Now that my partner is out of the hospital and on the mend at home, he called to see if they could work with him on a repayment plan. He has been out of work for 5 months now so it's not like he's got a pile of money. Heck he's got a hospital bill of more than half a million dollars! You think these people would even work with him on creating a repayment plan? No. Not at all. Warning to you all out there- never get an account here and never get a credit card with a CITIBANK logo. Hardship means nothing to these vultures.

DO NOT trust this financial institution with your money. We transferred a large amount to them for…read morebetter interest, and now after 2 1/2 years of banking with them, they suddenly decided that they can not identify us with the same information that we opened our account with and have used for every transaction ever made with them. They have been holding our money hostage for 3 weeks now, and will not help us, despite giving them every piece of identification they have on us. They claim to have mailed us a letter to our correct address to help them identify us, and since we didn't get it, I was told today that they can no longer help us. How can they no longer help us? I was also told by a supervisor on 3/11 that if I go into a branch with every form of ID we have, we can still not get our money, they will not help us, and they won't say why. We have filed a complaint through the CFPB with no response, and are now seeking legal counsel. I have worked in banking for many years, and maintain close relationships with managers in financial institutions, no one has heard of this response. Take your money elsewhere. DO NOT TRUST THIS INSTITUTION!

I have been here since they came to Sugar Land. I have two banks and a credit union and have in the…read morepast banked in two foreign countries (Germany and South Africa). This is the best banking operation I have ever seen. Had a problem years ago and book keeping solved it with one phone call. My wife banks at Chase, across the street and they are a nightmare. They are also great at supporting the local community.

Horrrrrrrible. It's like banking in the 90s. Received a check that was drawn on Frost Bank and…read moresince I needed a new business account I decided to come in and deposit the check and open a business bank account. Simple right? IMMEDIATELY felt the racially profiling by Ms. Hafya Chahin. If she reads this she'll know EXACTLY who I am. I am African and do not appreciate the immediate assumption. It's rude and WRONG. Whispering by other bankers about me. Ms. Hafya Chahin telling them not to help me with my check. And what's crazy is she's not even a manager! Just inserted herself for no reason and then couldn't even answer my questions as to why she was inserting herself when this transaction doesn't even involve her. Even the banker helping me was confused. They ended up doing what I needed but with high tension and weirdness I felt in that bank, I took my check and opened an account at another bank that was SO welcoming and helpful right down the street! Unfortunately, they lost out on a multi million dollar client as my parents own one of the largest pharmacies in Africa. Ah oh well, I guess don't assume and you wouldn't lose clients like this for racially profiling. I should've listened to the horrible reviews. What's worse is that I was a business banker at Chase, so I know the exact procedures and they were rude, condescending, untrustworthy, and racist.

The people that work there are polite, friendly, and professional. The inside is clean and I've…read morenever had to wait a long time to speak with someone.

This is literally my favorite branch. The staff is customer-driven and always enthusiastic to help…read more I appreciate the friendly atmosphere and hospitality :)

Terrible customer service. First customer in the door and was not helped. Three representatives…read morejust sat on their butts doing nothing. Eventually left and won't return. Will be moving all my a counts to a different bank.

I love chase but the girl that works the front is the wrong person to work at a bank. Zero…read morecustomer service with a added chip on her shoulder. Not great to work with at all!!

I visited this Bank of America location for an appointment, and Kavita was the banker who assisted…read moreme. She was incredibly knowledgeable, friendly, and patient. She took the time to explain everything clearly and even offered helpful recommendations based on my needs. I truly appreciated her professionalism and the way she made the process feel easy and comfortable. My appointment was scheduled for 1:30, and I was seen about 10 minutes after, which wasn't bad. The only thing I noticed was that when I first walked in, I wasn't greeted right away. Someone did come out and greet me about 10 minutes after arrivals started coming in, but a simple acknowledgment upon walking in would've made the experience feel even smoother. Overall, Kavita provided excellent service, and I left feeling confident and well‑taken care of. I'd definitely return to work with her again.

The bank has set up an appointment system to handle my business. I make an appointment with a…read morespecific person, go there, but they tell me to go to the cashier and handle it there. I don't understand this ridiculous system. In the end, they didn't solve my problem, it was just a waste of time.

Nice convenient location, friendly customer service, and barely ever a queue to wait behind…read more Whenever I used to go to Chase or Capital One, there would usually be long lines and it felt like a hassle. It's also very noticeable that Chase is downsizing their in-person customer support and closing down more and more brick and mortar locations making it inconvenient for certain issues. With that said though, their major drawback is online banking (with a business account). It's horrible! The sad part is that it's been poorly designed since they first introduced online banking when they were still called Metro Bank. They just can't seem to get it right, even after several iterations of updates. Navigating through the app is confusing and cumbersome. Even just to view your recent activities or statements is not intuitive.

Sr. Member specialist Chardonnay Campbell at the Sugar Land branch on Hwy 6 was nothing short of…read moreAMAZING! She had great customer service, knowledgeable and answered all my questions without hesitation. It was a pleasure having her work on my application. I highly recommend working with her! Thanks Chardonnay!

The institution is fine, however this location is understaffed . It takes a very long time at the…read moredrive through just for deposits. In addition they used to have the drive through starting hours at 8:30 am but now it's changed to 9 am

This bank is quite possibly the worst institution on the planet. It is clear that they are not…read moreoperating a serious business. Their customer service department downright lied to me. They told me that my case was expedited. This has proven quite certainly untrue. I don't think that they will survive much longer. Their reviews are in the gutter, their customer service is garbage, and they don't really offer a compelling service over banks that operate much more competently.

This bank is fraud bank they're soooo unprofessional that I will not trust my money at this…read morehorrible bank please if you really want your money to be safe this will not be the bank for sure! Being having issues since 2 years and they can't resolve it if they really have a control of the money won't be a problem but every little thing is a problem they can't never give you an straight answer and deal with that for a long time. BBVA was a very good bank I don't know why they sold it. This people now are terrible.

This is the most difficult and incompetent financial institution I have ever worked with. Their…read moreonline system is antiquated and inept. JUST TERRIBLE ALL THE WAY AROUND.

I'm tired of being treated so poorly! I have business and personal accounts and after YEARS as a…read morecustomer, they still won't let me access or move my own money. Last straw was today with thousands in my accounts, I couldn't Zelle $637 to an existing Zelle contact. Goodbye and good riddance