They are great and honest people. I've been going there for years. They had my vechicle for days…read moreand couldnt find anything wrong with it and didnt charge me. when I got it towed up there it wouldn't crank. They were honest and didnt make something up. Thank you Auto Pioneer.

In March 2023, I brought my Lexus RX 350 to this shop for a transmission fluid service. The…read moretechnician noted the presence of metal shavings in the pan on the invoice, and instead of following OEM specifications and using Toyota WS-compatible fluid, the shop installed Kendall VersaTrans CVT+. I later reviewed the product specifications and contacted Kendall's own technical support team directly. Their team confirmed that while VersaTrans CVT+ may be used where Toyota WS is specified, their *recommended* product for WS applications is Kendall VersaTrans LV ATF, not CVT+. Their data sheet confirms this. When I brought this to the shop's attention, attaching official data sheets, Kendall's response email, and compatibility concerns, they refused to acknowledge any wrongdoing. Their responses were consistently short, dismissive, and unprofessional. I received multiple replies with no greeting, no name, and no attempt to address the core issue. Instead of discussing solutions (which I offered several times, including a fluid replacement or partial refund), they repeatedly deflected and eventually stopped engaging altogether. Despite the shop stating in their own records that metal shavings were present, a clear indication of wear, they opted to use a non-recommended fluid. Over the next 2.5 years, the vehicle accumulated only ~9,200 miles, but the transmission continued to degrade, likely accelerated by the mismatch in fluid. This review is not based on emotion. I've provided documentation, OEM specifications, and direct confirmation from the fluid manufacturer. The shop's refusal to admit a mistake or even engage in a basic conversation about resolution speaks volumes about their customer service standards and technical judgment. I cannot recommend this shop to anyone seeking careful, OEM-spec service or professional accountability. If something goes wrong, don't expect them to help, or even call you by name.

We have been taking our cars/SUVs to Wespaul for many years now. They are hands down the best…read moremechanics I have ever experienced. They are honest and give honest estimates - never upselling. They have always finished the work on time. They stay busy because of their long time good reputation. They also gave a good friend an inspection for a truck he was looking to buy. They found some things that were dicey so my friend decided not to buy the truck. They have worked on a Ford Ranger I used to have and both my Toyota 4Runners, a previous Nissan Maxima, and a Kia Optima we have now - new brakes, tune ups, timing chains, etc.

These guys have always shook me an honest deal and even came way under anticipated cost on my last…read morerepair. I would not hesitate to bring them a vehicle for repair and diagnostic work. As we all know a trusted local mechanic is a very valuable asset. Thanks WESPAUL'S

I had a tiny Stone in my wheel/brake system and it was squealing badly. I stopped in at Mark's and…read morein 20 minutes. They had the car up in the air and removed the pebble. They didn't even charge me. Now this is great customer service. Highly recommend.

I had my truck in for a distributor repair, and I couldn't be happier with the service. The shop…read morewas professional, knowledgeable, and took the time to properly diagnose and fix the issue. They did quality work, communicated clearly, and got my truck running right again. It's refreshing to find an auto shop you can trust. I would definitely recommend them to anyone looking for honest, reliable automotive repair.

Had an unfortunate experience with car repairs. I spoke with Joel and explanined my disappointment…read moreand frustration. He contacted his superior and they made the situation right. We will continue doing business with people who stand behind there work. Ray H.

Spoke with chris in sales department. He was the most rude arrogant sales guy weve ever spoke to,…read morewouldn't answer any questions when we asked about the engine. Just kept telling me not to waste his time before we even gave an offer or took it for a test drive ,So we left, and we'll find our car somewhere else.

I brought my 2009 Hyundai Elantra in for the first time this past Wednesday for diagnostics and…read moregeneral repairs. I was blown away, instantly, by the customer service. Every. Single. Person. I. Encountered. Made. Me. Feel. Welcomed. That is the #1 reason I will continue bringing my car here. The second reason specifically is Tonya She sent me the estimate for repairs and the full inspection report. Then, she gave me time to review and digest it all before calling to discuss and answer any questions I had. Not only that, but later when I called back with my spouse on the line to ask questions also, Tonya was very good at helping us prioritize things from the list of repairs. I love this place and I am also thankful to Hyundai of Skagit for recommending Burlington Automotive when they could have just left me to figure it out as they had no appointments as soon as I needed. I see why the review ratings are so high for this awesome establishment! They are well deserved.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Stay away from this place they treat people with lack of respect and honor…read more I can't believe people can still treat humans differently for social class or race. I am very disappointed on this people. They treat their clients well but wait to you see how they treat their own staff or people that supply to them. And even some people won't get the service because they are way behind schedule. Reasons they don't treat their staff with love.

Central Collision recently just did some body work on my fathers Honda Ridgeline. He was so happy…read morewith the work done that he called me raving about how nice the people where and how good his truck looked inside and out. Now if you know my father he is pretty picky and this doesn't happen often. Thank you Central Collision for taking care of my father. We will use you in the future and refer your company out.

I am absolutely grateful for the wonderful customer service given during my car emergency, from the…read moremoment I called about availability to the point the service was complete. They were extremely kind and compassionate and got me in and out thankfully, they stayed true to their word from the start which I appreciate the most and their communication was definitely top tier. Not to mention the service itself, they repaired my car and got me back on the road as promised even with their busy schedule. I am more than satisfied with the highly professional service I received while here on a very stressful day for me.

I needed to change my brake pads, so I brought my car in the Mount Vernon Washington shop. After…read moretheir inspection, they tried to make me replace all rotors, all brake pads, and extra calipers I didn't need, totaling well over $3000. When questioning them about what repairs were necessary they said all of them. Needless to say I brought my car to a different place for a second opinion and turns out I did not need all those repairs. Stay far away from this place.

Blade RV Center is a one-stop-shop for any sort of RV part you could possibly need. I've gone in…read morewhen I've needed things like a tiny replacement light bulb for our travel trailer, or a new sewer hose. They seriously have everything. (Tbh it's kinda mezmerizing!) Don't feel like DIY'ing? They're also a full service RV repair shop. Call early, though, as they get pretty busy and it can take awhile to get an appointment. They also do propane refills, and it's very convenient to be able to pop in, fill up the ol' tanks, and then head out to our next RV adventure. They're closed Sunday and Monday, so keep that in mind if you have any RV needs.

I bought a new RV from another company and was camping locally, my slide motor died. The company…read morethat sold it to me had no mobile service and the referral for a mobile tech wasn't available. I called Blade RV in Mt Vernon, they drove an hour and six minutes to my campsite and got my slide retracted. Joe their RV Tech was awesome. I then contacted my former company, they told me they could fix the motor in October (four months). This is a warranty issue on a four month old RV. They were indifferent, they didn't care. Blade RV, Kurt was able to schedule us in, in less than a week. There is no question who we are going to do business with in the future....Blade RV! Thank you Blade RV! Thank you Kurt! and thank you Joe!