Terribly disappointing experience with Safelite from start to finish. I initially brought my SUV in…read moreon Monday for what was supposed to be a simple windshield crack repair, as directed by my insurance company with a $0 deductible. Within minutes, I was told that while attempting the repair, the crack spread further and the windshield now needed to be fully replaced resulting in a $500 deductible for me. While I tried to give the benefit of the doubt, the situation immediately felt questionable. After waiting for the replacement windshield to arrive, I returned yesterday to have it installed. When I came to pick up my vehicle, my husband immediately noticed damage on the top of the SUV that was not there beforehand. The original crack was located on the lower left side near the VIN number, nowhere near the damaged area. The night before the appointment, my husband, a friend, and her husband had all closely examined the windshield while I was sharing the situation with them, so we are absolutely certain the damage did not exist prior to service. At first, my husband thought the mark might simply be adhesive residue from the repair, but after rubbing it, it became clear the vehicle had been scuffed/damaged. What was most frustrating was the complete lack of accountability from the staff. One employee mentioned he had taken a video of the scuff, but by that point the damage had already occurred. Rather than addressing the issue professionally, the interaction felt dismissive and defensive. I am extremely disappointed with how this entire situation was handled and will not be using Safelite again. I strongly encourage anyone bringing their vehicle in for service to thoroughly photograph and video their car beforehand to protect themselves in case damage occurs during the repair process.

Be forewarned - they want everything done through their website. the 888 number provided? Endless…read moreloop with no real person to talk to and no way to contact a local office. The tech who called has his phone go straight to voicemail and his inbox is full, so you can't even leave a message for callback. This is all during business hours. Absolute sham of customer service, so hopefully you don't need anything outside of a quick windshield repair and nothing goes wrong!

Very quick service. Returned phone calls when he said he would and arranged for a heated garage to…read moredo the work because it was too cold outside. He made a very stressful situation much easier very quickly. I highly recommend this business.

The service was good arrived on time the windows are of good quality and the value was good . Very…read morehappy and have used them for 3 of our homes . Thanks Affordable Window! Bill & Billie

I've used them myself for glass repair, and recommended them to clients. Great professional…read moreservice, always helpful and courteous. Very affordable.

The guy named was Matt, he did a very good job in putting my car window in. I will be backread more

A very easy process, friendly and timely service, and competitive rates. Highly recommend!read more

I have to give a huge shoutout to Robert for his glass work because the quality is seriously next…read morelevel. From the moment he started the project, it was obvious he takes real pride in what he does. The craftsmanship is incredible. Every edge is clean, everything fits perfectly, and the final result looks better than I even imagined. You can tell he doesn't rush jobs and actually cares about getting things right. What really stood out to me was his attention to detail and how professional he was throughout the whole process. He explained everything clearly, showed up when he said he would, and left everything clean and finished properly. If you're looking for someone who does honest, high quality glass work and actually cares about the result, Robert is absolutely the person to call. I'd recommend him to anyone without hesitation.

I called about getting a new windshield. I was given a price that included $50 for mobile repair. I…read morewas told my information was saved for when I called back. When I called back, the woman was unfriendly, said she knew nothing about the quote and that they didn't do mobile repairs. I contacted corporate twice. Zero response. The company was apparently purchased recently by vulture hedge fund operators, and that may be the problem. One thing for sure, I'm telling friends and family not to use AutoGlass Now.

The wonderful people at Auto Glass Fitters replaced my car window quickly, professionally, and…read moreflawlessly! When someone smashed in my front driver's side window, I submitted a request online for a quote. Within the hour their secretary called me and confirmed an appointment. Since it was too cold outside and I didn't have a garage, I drove my car down to their shop. I had a hard time finding their sign on N Dixie (they're in a business complex), but after a few minutes past my scheduled appointment time they called me and asked if everything was okay, and gave me great directions. I was in and out within 40 minutes. They gave me a lifetime warranty on the window, even vacuumed up all the shattered glass!