If you care and love your family, never put any of them in here. Most of the staff are not trained…read moreto handle people in memory care, several times when calling my family and I were either hung up on by rude staff, or told we would get a call back then never received a call. There are a few great staff there, but they can't make up for the number of bad staff. The management has switched out of there so many times, it's a guessing game of who is actually running things. They require you to store products for your loved one in a locked storage room, that only the staff has access to, and then either steal items or use them on other resident. They stole $70 worth of products for my loved one, and when management was notified, they went silent. Save yourself the aggravation and look else where. The Assistant Director, which is also their head nurse, has no bedside manner, is rude, and has an attitude. If your loved one is not heavily medicated don't bother, because they will make up accusations about it your loved one, while not telling the family or their own psychiatrist on staff, to discharge your loved one. Their kitchen, and especially the fridge in the kitchen in memory care is nasty and unsanitary. I know because one of the staff showed me it since I brought food for my loved one. I would stay clear of this location, and recommend doing research and a more thorough tour to see all the problems, as well as ask all the questions. If I had to do it over I would have kept searching and found something better for my loved one, which is what I'm doing now. One last thing, they also like to sneak charges in so if you do go with this location scrutinize the bill completely. Even when I pointed out charges that shouldn't be there they still continued to charge me for stuff. I wish I would have taken the reviews I saw more serious because they were accurate.

My dad put my mom here, into memory care. Our family is fractured and it sucks. I live in SoCal,…read moreand I've been cut off from my family for a really long time. I'm concerned about some of the Google reviews and things my dad has told me about my mom's care. There is regular physical fighting amongst the residents. Physical fighting! Let that resonate for a minute. When my dad observed it and asked about it, he was told, "Oh yeah, that happens all the time." I spoke with an "assistant manager" early on, who was very verbally abusive with me on the phone. He kept threatening to hang up on me for asking questions. He then immediately called my dad to complain about me. Red flag! How are you treating my mom? I can guess. I can never reach anyone on the phone, I leave messages and nobody calls back. I send her gifts, cards, and photos, as the only way I know to stay connected with my mom. I don't know what is happening with that stuff. I worry about the state of my mom's health and care and don't know why this place is keeping her away from me. I urge you to read the Google reviews. One person's mother said she was raaped here, and sent a bill a year after she died. Their mother broke her hip here and the staff tried to cover it up. Unfortunately, I'm not able to make decisions about my mother's health, but if I could, she would not be here. My dad describes her as "stealing food and desserts during meal times." Her doctor has requested dietary adjustments and restrictions and this place seems to ignore the orders. It makes me really sad to think about how my mom is being treated and that I'm so disconnected with what is being done to her. I hate it! P.S. The business response is totally fake! It's not even a real number or person. After my review, the same problematic assistant manager harassed my dad over MY review. Not ok at all.

It's inhospitable and you don't get service And the facility…read moreis under staffed And I don't think the administration is the least bit educated He only wants the money And that's why I said what I said

My mother gave the required 30 day notice to move out…read more Since the 30 days was one day into the next month she was required to pay the FULL amount for that month although she was only there one day. We talked to a lawyer who said she had to pay the full amount. In fact his mother passed away in March yet they had to pay for April because she didn't give a 30 day notice

My father 98 fell on January 2, and he was taken to the hospital. He died eight days later…read more Although we were told by the bookkeeper that if we cleared out his apartment, we might get some of the month's rent back, we later learned that the corporation policy requires a 30 day advance notice EVEN WHEN A TENANT DIES unexpectedly. I get it that typical rentals require the full month if a tenant spends any part of a month in a unit....but with NO exemptions for death, this is an incredible money grabbing policy by the company!!! Besides keeping my father's more than $3000 rent for a room he occupied only two days in January, we have not gotten his security deposit returned. The management informed us that his room was in good condition and we could expect to get back his "security deposit" of $1000. It has been almost THREE MONTHS since his apartment was confirmed to be OK and vacated January 15, and there has been no check yet. Each time I call, I am told that the "higher up" office has already cut the check - but it is hard to believe that any form of mail delivery would take three weeks to deliver it. If you are considering placing a loved one in the Hidenwood, make sure that they give a thirty days notice BEFORE they die unless you want to get socked with another month's rent. It will help to make sure they plan to die on the last day of the month so that the company cannot charge an extra month's rent! It's a policy that lacks all fairness and compassion!

My Mother has been here for two months now. She is very happy with the care that she is receiving…read moreand enjoys the companionship with the caregivers at The Virginia House. Lisa the owner has done everything she said she would do. If you are looking for a place for your Mom and want the best care possible this is the place. We are ecstatic about The Virginia House! Steve Davenport

Working at The Virginia House has really given me a sense of purpose in my life. Especially when it…read morecomes to help others who really need my help. This experience has opened my eyes to seeing myself Working in Home health care in the foreseeable future. One of the things I love the most about working at The Virginia House is that the work environment is always a clean and health one. My boss Lisa as well as my co workers are always so kind and professional and really put in the hard work that is needed for our residents while showing they care. We're a family here at The Virginia House. I also love interacting with our residents and seeing them engage with us. I also like the flexibility of my job and knowing that at the end of my shift I did a great job and the shift after me will pick up the mantle and continue on, all in hopes of being the best home health aide our residents could ask for. So with all that said I can honestly say I work recommended The Virginia House to anyone who's looking for a great home for their loved one or any home health aide looking for a wonderful hard working team to be apart of.

Both Elevators in living areas are broken again. If they have a fire, seniors with…read morewheelchairs/scooters will be trapped on 2nd floor. This should be repaired as soon as possible or lawsuits will be forthcoming.

Cheryl and Travius are awesome move-in coordinators. They really care about the people who live…read morethere and anyone who may be looking for a safe and clean place elder parents or just looking for a 55+ living environment.