Called to get a NC state inspection and the person who answered the phone kept on saying "say what now?" With two questions asked. Try to get an appointment set up for inspection and they hung up the phone. Whoever answered the phone needs to practice phone etiquette and know how to talk to customers. 0 Star read more

Excellent customer service! Trevor was awesome and extremely helpful with my son's car. He didn't hesitate to help and fit him in the schedule. His tire blew out on the highway and they were able to get it fixed and back on the road in no time!!! Thank you!! read more

Trevor was amazing! Helped by having tire looked at without an appointment. Very friendly, open, and easy to work with to find a resolution to the problem. read more

Trevor is a saint. I purchased a 2018 Subaru Forester from Carvana if Charlotte and had it inspected by Capital Subaru who found that the front brakes were only at 3mm, two tires were dry-rotted, two practical bald (225/60/17), and the whole vehicle was out of alignment. Silver Roc, the warranty company for Carvana, insisted that an in-network auto care center inspect the vehicle to confirm the original findings. Trevor scheduled me for the first available on 05/06/26 at 10am. He spent four hours off and on with Silver Roc, providing picture after picture for documentation of the abysmal state of the tires, rotors and brakes. He firmly insisted on speaking with a supervisor when Silver Roc initially declined everything. He walked me through all of the documentation and the procedures. He was grace under pressure and an absolute godsend. He was the most patient and professional person I have dealt with throughout the process. I highly recommend him, and Firestone by default. read more

Don't suggest here, me and a buddies took his truck to get an alignment, showed up with steering wheel perfectly straight, now we left and steer wheel is all the way turned to the left in order for us to drive the truck straight and the alignment is worse than what it was before. read more

took car in for rotation. they lost my wheel lock. when we went back they cracked the wheel. do not have them work on your vehicle...major red flags. horrible they're learning as they go. they don't know how to fix simple work. read more

Appointment for 1 pm for alignment. Told it would take about one and a half hours. At three o'clock still not started. Poor time management, if you ask me. Have done my own at home before, but age prevents me from doing it. I'll get my son to do it if I need it again. read more

If you want crap service this is the place to go! I waited 3 1/2 hours to have two tires changed. They stopped working on my vehicle to start working on their buddies truck. I kept getting a thank you for your patience and my vehicle is almost ready to find out they weren't even working on my car. I was offered no sort of compensation for my inconvenience. Then as I'm leaving the store my tire pressure light came on and is still on two days later. I will not return and will not recommend. The store manger even called me after I completed a survey about my poor experience and he also offered an apology. He could've kept that. I got that on Sunday. read more

The wait time here is the worst,. The first time i went for tires i waited about 4 hrs, i decided to give them another try due to the guy stating they were short staffed, came back with a appt for a oil change and ended up waiting 3 hrs for my car! Never again, i will be going to jiffy for now on read more

Worst service ever, they lied to my daughter saying that she needed 4 new tires and that two tires had nails in them. Manager is a liar and incompetent. Please, please avoid this place. Worst customer service ever!!!!!!!!!!! They don't deserve any stars. read more

Just under a year ago, my son brought his truck here for an inspection and tire rotation. Although it passed inspection, he was informed about the need for new brakes and rotors on all four tires, with a hefty quote exceeding $1500. Upon hearing this, my son reached out to me, and we decided to tackle the job ourselves in the driveway. Upon his return home, we discovered that every lug nut had swelled due to the impact tool used during the tire rotation, rendering his truck's lug wrench ineffective. After addressing the issue, we managed to have all the lug nuts replaced. Fast forward almost a year, and we've recently replaced the half-worn brake pads on the front tires, along with look at some remarkably pristine rotors! This place needs to close if they are going to keep lying to college kids. read more

Took car in to get inspected - they found numerous things that "needed" fixing- (they wouldn't plug a tire) they charged us $12 to tell us they would not pass it and acted surprised when we wouldn't agree with all the stuff they wanted to do- I will not be back read more

Today, my wife dropped her vehicle off around 8 this morning for a tire change due to a nail being in her tire. My wife was the third person there. The employee there told her that the vehicle will be ready around 11 or noon. When noon came around, no one called her to inform if the vehicle was ready. We went to Firestone around 1:30 pm to check on the car and my wife inform me that the vehicle was in the same spot that she left it and that there was new cars in the bay. My wife and I walked inside and the same employee inform us that they haven't started on it. I advised him that the vehicle has been here since 8 am and he said that he inform my wife that they would get to it at 12 (which was a lie). The employee said that they are about to get to soon and it should done in a hour and a half max......two hours laters, my wife gets a phone call saying that they are about to put the car in the bay to change the tire (they forgot which tire to change). When we got there, they still didn't change the tire yet. The employee that we dealt with earlier seem unphased and seem like he didn't care. Almost $160 for a tire and bad customer service. The employees didn't seem like they care and I realized today that we should taken our vehicle to another place. I highly recommend that you take your vehicle somewhere else with better service and not service that takes about 7 hours to change a tire. read more

i came in and asked for an oil change and a tire rotation and for them to check a nail in my tire. after them telling me i'll need a new tire, a new battery, and new break pads... i politely declined to the new battery and break pads but i did need the tire. 2 and a half hours later and i'm STILL sitting here waiting for my car. absolutely ridiculous, will not come again. read more

On 11/13/21 my husband took our 2001 Chevy Malibu to Firestone Complete Auto Care for a State Inspection, oil change & a tune up. This vehicle was driven an hour a day to work without any issues. After the mechanic looked at our car, he was told that we needed a tie rod end replaced, a fuel system cleaning, and all fluids drained and refilled. He agreed to have the work done to keep our car running smoothly and was told that it would take 2 hours. Five hours later our car is ready, he pays and is told that there isn't a paper receipt, one has been emailed to him. Our car ran fine until Tuesday 11/23/21 when the temperature gauge was running a little high on his way home, so he added some antifreeze and it leveled out. Unfortunately, on Wednesday evening it happened again, he bought 2 jugs of antifreeze and refilled it. The next morning there was antifreeze and water in the oil. On Friday 11/26/21 we returned to the shop & spoke to the mechanic who did the work, Curt Worthman, who said that when he replaced the intake gasket he only moved the line about 1/2 inch and only lost a few drops and apologized that he didn't know that it would matter so he didn't refill any fluids. When we asked for the manager, we were told that he wouldn't be back anytime soon. He looked at the schedule & said that it went to the 6th & the manager wasn't on it. When asked what the plan would be to get this fixed the tech at the counter stated that my husband could just drive the vehicle in & they would get looking at it and let the manager contact us when he got back. When my husband told them that he couldn't drive the vehicle as is without the possibility of blowing the engine if that hasn't already happened. Both employees were surprised that this was a potential issue. Although both employees were nice, it was clear by their admitted lack of knowledge that they didn't have the skills necessary to perform the job that they were doing. This isn't their fault, there is obviously a training issue. We have had to buy another car at a much higher price due to limited availability so that my husband would be able to continue to work. We still need to be made whole, but all attempts to reach the manager have failed. read more