It is clear the ownership is desirous of better reviews as with any business today .....we all have bad days. Now as for this business I have utilized their services for most of the past 8 years off and on. The most recent experience is that of a total brake job on my 2018 Chevy Cruze....this at almost 90k miles was overdue. The cost was steep, and it took a couple of visits to iron out the wrinkles. That was last year, fast forward to today... I had an appointment to check the car over for a 2000 mile trip in ten days. They found I had glazed over the ceramic brake pads by braking too lightly. This was happily repaired for no cost beyond the warranty period. The moral of the story is praise people for doing well and bite your tongue should you be momentarily upset. Regarding race deeply troubling to hear this because almost all the techs here are minorities. Care should be taken on both sides so we can live together in peace. Thanks guys I am a Happy Camper read more

Tried to rip off my fiancee, shorter latinx manager tried to charge her 750 dollars for a 100 dollar part that took me maybe 20 mins of very unskilled labor and a torque wrench. you should be ashamed and you guys are scum bags read more

We had an appointment here on a Sunday afternoon for our car, and my husband was also picking up his company car after a tire replacement. We got a quick tire rotation for under $25. The staff was courteous, and we watched a movie on TV while we waited, plus they had a mint patty vending machine...score! This location is next to Sonic, and if you're so inclined you can go over and have a burger or sugary beverage while you wait. read more

BEWARE: Wrong Oil Viscosity Recommended for Volvo XC40s - Risk of Engine Damage I brought my 2019 Volvo XC40 T5 R-Design in for an oil change and was told it requires 5W-40. I pointed out that the OEM manual specifies 0W-20. The service advisor showed me their system, which incorrectly listed 5W-40. I instructed them to use 0W-20. After dropping off the car, I received a work order email showing 5W-40. They said that was just the initial work order and assured me 0W-20 was actually used. However, the printed receipt still showed 5W-40. Then they printed a second receipt it with 0W-20. The local shop said the corporate office manages all their recommended oil specifications. The XC40's is wrong. read more

Firestone Complete Auto Care - Pict of work order. Wrong viscosity oil is being recommended. Corporate manages the OEM specified oil information, according to shop. - Auto Repair Near Me - West Milwaukee, Wisconsin

The before I went to this location I called a nearby firestone on 27th street to verify that Firestone did the type of repair work we needed. A 2004 Honda Odysee AC issue. The man on the phone said they could do it. Next day I went to this locatuon and was told they do not have the necessary equipment andcwhen they do its alot of qork to get it calibrated to do the job. I'm latino. Sent my white wife in to better understand that I'm not experiencing any racism here. She got that they had the machine but it wasnt calibrated. Eitherxan andwer was unacceptable. No one made a professional suggestion on where to go for our needs. Didn't receive any sympathy for our situation. Just " sorry dude, don't feel like helping you good luck. " Called Firestone again and found a center that was professional and helpful. Never going to this location for anything again. read more

My husband's car broke down on the highway, and we were able to get it up and running into the closest auto shop which happened to be this Firestone. It was a cold day so we understood that there were a lot of other cars that needed to be seen that day so we were able to get service the next morning which was fine. They called us on the phone to discuss what was needed to be done and when it would be ready. They were overall really nice and explained things well and it honestly came out to be cheaper than we thought it would be. We've had other experiences at auto shops that were not as great, so it was refreshing to be met with people who were straightforward and nice as well. read more

The management at this location is extremely unprofessional--schedules are changed without notice, and communication and respect is severely lacking. He didn't like that I ordered my tires from somewhere else and kept making snarky comments at me for doing that. When I voiced my frustration, the manager threw my keys at me and left my tires outside. I even had to call corporate because of how erratic the situation became. I work in healthcare, so I understand how busy and unpredictable things can get, and I'm not someone who complains easily. But this is not a business you can count on. If you value respectful treatment and consistency, I highly recommend going to the Firestone location on 27th Street instead. Do not come here--beware. read more

Jose, Demetrius, and the team replaced the alternator in my Honda Pilot very quickly. Dropped off the afternoon day prior and was driving again by noon. They gave good recommendations for maintenance and they're way more professional in comparison to my previous auto shop. Knowledgable and trustworthy. read more

This location is is bad it's almost comical. Went in for a simple tire and blinker repair. They not only didn't even LOOK at the blinker (then lied about it being fixed and just fine) but they quoted $2500 for repairs that were deemed unnecessary by a different mechanic. When we said we wouldn't be proceeding with them, they threatened to close the store early so we couldn't come get our car. Save your time and money and go to a real repair shop! read more

Could not be more dissatisfied with this place. Took my car in a few months ago for a brake pad/rotor replacement after my brake light came on and brakes didn't feel secure/were squeaking. After 2 weeks, the squeaking was even worse though my brake light was off. Called and brought my car back in and they said the parts were faulty so they had to replace again. 3 months later and my brakes have not stopped squeaking and don't feel any more secure or reliable than when I brought them in. Was talked to with just condescending attitudes when calling the second time explaining that I was still having issues (as a 24 year old female, maybe that has something to do with it?) and honestly don't even want to bother calling them again as I don't have much faith anything will be fixed the third time. Spare yourself the trouble and take your car to a small business shop instead. $550 later and my brakes are in the same shape as when I brought it in. Absolutely ridiculous. read more

Every single time we call this location we are made to feel like we are bothering them. They're always booked for at least a week, they don't take appointments anymore and you have to drop your call and wait all day for a call that could come in an hour or 7 hours - who knows? Even in person there is no "Welcome", there are no smiles. After the work is done no one explains anything they just want you to leave. Just seems like an overall miserable place. We'll be trying other locations. read more

-5 stars if I could. First of all do not have tires installed from a 3rd party they must hate that because I received the worst service ever. I ordered 4 tires on Ebay and thru car advise I would have them installed at any Firestone location and I so happened to have chosen this death trap. The tires were actually delivered next day so I was so happy to have them installed to my dismay they shattered my hopes and dreams when I got there and told me they didn't have anything available til next week. Sadly I had no other choice so I had to wait but that's not the reason of my bad review, understaffing I could understand. Week later passed and they installed my tires but did not install tire pressure sensors on each tire which were supposed to be part of the package and then they wanted to charge 100 per tire extra. They scratch my rim, one of the tires turned out to have a lump (most likely so they could charge me extra, and they tried to change my oil telling me it was bad when I myself recently changed it a week earlier. They are the epitome of crooked mechanics in a national chain store which is sad. I feel bad for mothers or grandmothers who get milked by these a-holes. I wouldn't recommend Firestone to my worst enemy. read more

BUYER BEWARE! Mario S, the manager is 1000% not suited for customer service. He gets extremely hostile very quickly and is horribly rude. I used affirm to purchase tires and when I struggled to find the information he was asking for, he accused me of credit card fraud in front of other customers. I may have said "Jesus Christ" because of the shock at how rudely I was treated. He told me to get the F#%k out of his store. I already paid 1500 dollars online and when I called to get a refund, he answered and told me I need to watch my language. When I asked for a supervisors name, he refused to provide it and then hung up on me. I called corporate almost a week ago and no one will call me back. I am still out 1500 dollars and had to go to Goodyear to get tires. Save yourself the headache and hassle and avoid this store at all costs. BUYER BEWARE!!! read more

I'm very pleased with my tires and customer service they showed me! They were quick and walked me though the entirety of what they did. Highly recommend! read more

If I could leave zero stars I would. As a young female not from the state 7+ hours away from any family, I would NEVER come here. I had two tires that needed replaced due to having a nail in the driver side front, and driver side rear. I EXPLICITLY stated this multiple times I had two tires with a nail in each that needed replaced. Matthew, the salesman, was adamant on me not staying at the shop? He kept insisting me to "drop my car off because it was going to take all afternoon." When saying no I would just hang around because I wanted to see the tires he told me he was super backed up and it would be all day & it was best to leave and they would give me a call. So that's exactly what I did. Around 12:36 I received a call saying they found nails in my tire and they were beyond repair so I would need two new. Great, I'm thinking I'm finally getting my car fixed. So I get a call around 4 saying my vehicle is done, I come back to Firestone and look at my car in the parking lot before going inside and the SAME rear driver side tire is on the vehicle. I go inside and insistently ask Matthew multiple times for clarification on what tires were put on the vehicle and he told me the driver side front and rear were both replaced and the other two rotated. This was a blatant LIE and I kept being very adamant on the fact the tire on the rear was the SAME tire with the nail. So I paid for a tire I did not need replaced while now driving around for a day and a half on the same tire with a nail and now my pressure light is back on because of the slow leak that was supposed to be replaced. Matthew is a liar and should not be in a sales position, especially after I just paid 400 dollars for two tires that did not need replaced!! Then when pressing Matthew on the fact it sounded like he was trying to lead me to assume the proper fixes had been made when they hadn't he told me that he did exactly as I asked. A lie. He knew why he didn't want me to stay in the lobby because he knew he wasn't going to be replacing the tires requested and they typically bring them into the lobby for you to see the holes, demarcations, nail, etc. Now I'm going to have to make ANOTHER appointment for you all to fix what needed fixed in the first place (which as tire technicians you mean to tell me a nail that is visual to the naked eye from outside or the tire, and you all pull each and every tire off to examine them, and you didn't see the nail in the inner tube of the tire that I already had brought to your attention of being the ONLY reason I was coming in.?) I will be filing a complaint with local management, as well as corporate, as well as the BBB. This is insanity and I will not be paying 150+ more for a tire to be replaced that I already paid for while you all replaced a tire that didn't need replacing by my own request or judgement. Disgusting, as a female do not go here they think they can get over on you! read more

Firestone Complete Auto Care - Nail in tire circled - Auto Repair Near Me - West Milwaukee, Wisconsin

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I had four tires replaced and after one day the tire was on a flat and I had to call word the tire repair company to come and place are in my tire have you taken the tire back to Firestone I was informed TRMP valve was a loose. two weeks later I had damage to the sidewall of the front driver side Tire. I spoke with Carl the store manager he said the damage was from a pothole and walked away didn't offer me any additional services or help with getting the tire fixed. Carl did refund me the cost of having a tow truck come and put air in my tire the first time. I will never go back to this location ever I would give them to zero Stars if they had that option. I had to call the owner of Firestone Jamie which he charged me $88 for road hazard assistance which allowed me a new tire after I paid over $800 for the set up for Less Than 3 weeks ago. So now I paid $888 for set of 4 tires read more

Firestone Complete Auto Care - I got a set of four new tires from this location and within 2 weeks the sidewall was ripped and they refused to replace the tire. - Auto Repair Near Me - West Milwaukee, Wisconsin

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Great service - was here for routine alignment...got me in right away and out the door in under 30 minutes. No upselling and the price was below average for an alignment. Free wifi in the lobby and very clean waiting area. Highly recommend read more

Firestone Complete Auto Care - Waiting area - Auto Repair Near Me - West Milwaukee, Wisconsin

My tire on my truck was at 22 PSI so I needed air immediately. I stopped by Firestone to ask one of the technicians if he could put air in my tire and he said they needed a work order for it. He suggested that I go in to the front desk to get a work order created to have air in my tire. WTF!!!! There is no way I'm bringing service to this company again because something as small as air in a tire they can't even help. Thanks Joel for nothing! read more

I would never come here, the employees are horrible, rude, and don't know how to conduct a place of business. I walked into the office get a ticket to get my car in. First, I had to use the bathroom. The older man first said, "hello" which was fine and I greeted him. I then went for the bathroom as he is yelling "can I help you" repeatedly. I then say I have to use the bathroom beforehand. I walk out and am treated with a crazy amount of disrespect and then decide this is not the place for me. I walk out and state that I'm leaving due to the rudeness and have a good day. As I'm walking away, the employee then goes as far as running after me to tell me, "you can never f*cking come here again" along with other slurs. I have never seen a place of professional work do something to this extent. I can only wonder how sh*t that mans life must be to treat others this way. Hopefully he can find some happiness in life one day. Overall, this man should no longer be employed due to the representation of the company he works for. read more

Shady!!! I had 1 tire that I knew was leaking. So she called me w. Quote. 22 bucks to reseal and put Anne valve stem on. I go to pay and she says that will be 56 bucks. Wtf!!! Don't waste your money here. read more

CONSUMER BEWARE!! Refused to answer questions, very rude. Became hostile and intimidating when I declined service. NEVER give them your business! read more

It breaks my heart to write this review as I have been a long time customer of Firestone. If I could give NO stars, this review would better reflect how I feel about Firestone now. Five days ago, I went to this store looking to get my lug nuts retorqued and alignment performed since I had swapped my summer for winter tires the night prior. I made an appointment and was in/out in approximately 90 minutes. Ryan was my technician and I specifically asked them to ensure he retorqued ALL my tires as well as inflate them to the proper air pressure. Last night, driving home from work was horrendous due to a heavy fog which significantly reduced visibility. My commute home is approximately 20 minutes on the highway and I ensured I stayed to the speed limit because I was wary of the fog conditions. After driving about 10 minutes at 60 miles an hour, my car started shaking loudly and so obviously that my steering wheel was tilted. I pulled over to see that my back right tire was hanging on by only ONE lug nut instead of five! I lost 4 lug nuts due to a crappy service performed by Ryan at this Firestone location! Not only could I have lost my life, but I could have changed the lives of others on the road if my tire had flown off at 60 mph! Unfortunately, I spend mega bucks on lifetime alignment with this awful place...however, my life costs more than some less than acceptable service and poor quality work. Therefore, I'm forfeiting my lifetime loyalty to Firestone. I refuse to ever go back to another Firestone again. After nearly 10 years of loyalty from me, all my future oil changes, tire rotations/alignments and other car services will NOT be done at this or any Firestone location. I'm disgusted at the quality of workmanship that was performed by Ryan and his poor ethic will reflect negatively on the rest of his peers. Goodbye Firestone. I hope no one looses a life over the amazingly subpar work your technicians perform. read more

Total rip off. They take college students for granted . Especially females. Unless you know something about cars I would not recommend this place. If you have a problem and need someone to read your codes to find out what is going on, go to Advance Auto they do not charge you to do that. read more

They do a pretty good job here, just the waiting for an update/status on your vehicle could be handled a little better & more swiftly

The guy that answered the made it sound like they had an opening for my vehicle to get an alignment so I drove it to the shop being out of alignment just to get told I have to wait 4 days for a appointmen. This place is a joke I will never come here agin nor will I ever speak a good word on Firestone agin. read more

They where supposed to change my rare breaks but all they did was take them out and never put the new ones on and I didn't pay all that money for them not to put anything back on and it's not right that's just some bull shit just dorm come here and go to a better one and save ur money the amount they charged me was Ridiculous read more

I came here in March last minute to get a new tire as I was heading out for a two week road trip. Not only did they take me in on short notice, i got a great deal on two tires and they had me in and out in under 90 minutes. I came back today for two new front tires, was greeted quickly and friendly and due to a scheduling snafu, i got free lunch as well. There is a phone charging station, free wifi and hot coffee in the lobby. I wil definitely come back here again with my other car. read more

We were going to drive home from out of town and had car trouble at 7am Sunday. We waited until they opened and did have to wait for them to work on cars that were there overnight, but they diagnosed it within an hour and the fix was simple. We were back on the road an hour and a half after they opened and it didn't. Real the bank. They were honest and friendly. read more

Dropped my car off at 10 for a 10:30 appointment to get my rear struts replaced. Received a phone call an hour later saying the struts are 100 bucks more. Said ok. Called them at 4 and they stated the car was not finished. I was a little upset but I didn't want to rush them cause I wanted it done correctly. 6:45 Emily called and said I can come pick up my car. I did a walk around and they did a pretty good of putting the trunk liner back in. The rear struts works great. I don't think there is anything wrong with the repair. Great experience. I just think the time and giving me a different price was a little bit frustrating. But I recommend Jose working on your car. Just give them some time and make sure you get the price is writing. read more

On balance customer service has gone way down. I used go there on a regular basis and got great honest customer service, but staff has changed. The new crew are argumentative and condescending. I brought up that when I brought in my car I was told I didn't have an appointment. Angela and the manger argued and lectured me for close 5 minutes before they saw or found the note that did have an appointment. No apology for being wrong. Last time I'll be going to that location. read more

Picked up a screw in my tire. Having 22s, most shops won't do the repair stating that their equipment wont support a rim off repair. These guys we super professional and had it done in under an hour! Outstanding work, outstanding service! read more

I stopped in for a tire repair and was told it would be 2 hours when I asked if I could leave my name and return so I would not have to sit and wait. I we told if I left I would not be on the list. Obviously they don't need my money. Our my support or word of mouth. The person who was helping me was also rude about it. Stay away. read more

I went in to swap a tire from my front wheel to a new wheel. I was quoted a price of $30 on the phone which I thought was very expensive. When I arrived they told me it would be $42. That is 25% above the quoted price. Astronomical price to swap one wheel. Recently I paid 67 dollars to swap four tires at a dealership. Needless to say I will never be coming back to this overpriced shop. read more

Took a car in that was running fine but had a coolant leak and then the heat went out. $1500, a new thermostat and water pump later it had a check engine light and was running like crap. They told me I'd have to take it to a specialist and it was not anything they had done. Of course, now I don't have the money to take it anywhere else. I had the codes read elsewhere though and its still reading that there is a coolant issue and that the heat's not working. So they didn't clear the codes or didn't fully fix the issue. Either way they completely screwed the car and I'm pretty sure I'm gonna have to sell the car at a loss for about 1200 after dropping over 2000 at Firestone for the coolant "repair" and tires within the last 2 months. So thanks so much for that. read more

Yesterday my wife got a flat on her 2011 Audi Q5 and used fix a flat in a pinch to get it home. At night she called and spoke with a person at the Miller Park Way store, explained the situation, and made an appointment to get the car fixed. Upon arriving at the store today she was informed that the tire could not be repaired since fix a flat was used (despite what fix a flat says on their website) and was also informed that 1 tire could not be replaced and that all 4 would have to be replaced since it was all wheel drive (called Audi and they will repair just 1). This detail was never communicated to her the night before when making the appointment. Additionally, I was able to go on the website after all of this happened and make an appointment for 1 tired to be replaced on a 2011 Audi Q5. My issues are as follows: 1. If the Firestone policy is you can't repair tires with fix a flat, that's fine, but ask and be upfront about it. 2. If the Firestone policy is you will only replace 4 tires at a time on a car with AWD, that is fine, but the technician on the phone should know that and so should the online reservation system. To have to take time off work to learn that at the store is crazy. We will now be taking the car to Audi to be fixed and know better for next time. read more

I was told by another shop that I needed to make some repairs, in excess of $2,000. I had a bad feeling about that shop, so I took my car to Firestone, where I have gotten service done before. They were incredibly helpful and gave me an honest answer. Instead of paying over 2,000, I only paid a couple hundred bucks and my car is running good as new. I really appreciated their honesty and the hard work they do. I will definitely bring my car back here! read more

I took my car to this location with a flat tire that was insured at Firestone. They told me the tire just went flat and nothing was wrong with it. Was this because it was insured with 95% of the tread left and you didn't want to give me a new free tire?? Here I am back at another location with the same tire and tire wall damage from a defective tire. I should have gotten a new tire the first time! Twice the headache. There is one location I trust and it is not this one but at least they didn't try and sell me a fake belt like another Firestone... Pick your poison read more

I went in and was told my snow tires were too old to use and were in bad shape and that they would not put them on. The snow tires are roughly 4-5 years old and have only been used for two winters. I went to another shop and they said the tires were fine. They didn't try too hard to to sell me new tires, but they probably got the idea that I wasn't going to buy any, although they hinted. This is also not the first time I've had/heard about a bad experience with this place. They've screwed my mom over as well as a neighbor. read more

I found myself stuck with a flat tire on a recent weekend and needed somewhere that would be open on a Sunday. Being a frequent shopper on Miller Park Way, I was aware of this Firestone location but hadn't heard much about it. I stopped by, was assisted immediately, and was offered a free tire inspection. After receiving the sad news that my flat was not repairable due to the placement of the evil nail I had picked up, the sales clerk went through the selection of tire options and specials. Knowing that my tires were nearing their demise anyway, I opted to buy a full set and feel like I got a pretty reasonable price compared to what I saw listed with other vendors. Despite not having an appointment, I was in and out within an hour. I was a little confused that the staff notified me that some of my fluid levels were starting to run low but that they wouldn't be able to refill them -- I appreciated that they were telling me without trying to sell add-ons, but I noticed later that they offer oil changes and engine services. Ah well. It was actually really nice not to feel oversold on things here -- no pressure to buy the warranty or additional services, and a staff member willing to compare multiple tire prices with various discount options. All in all, the staff was very pleasant, the lounge was a comfortable place to wait (okay, and so was the Dunkin Donuts next door), and it was a convenient process. 4 stars for service; 3 stars because, well, no one enjoys having to buy expensive tires, right? A-OK, and I'd recommend this place to others. read more

Very very very HORRIBLE SERVICE. I went here simply trying to get an oil change. I was first told it would take an hour and a half to get me in so I responded by saying id come back but then they said the oil change would take an hour or so which is complete repulsing because I then later saw their ad saying it should take no longer than an hour otherwise you get a free oil change. But I was being denied service at the time so i didn't argue. I suggests they try and work with people and set up POSSIBLE APPOINTMENTS read more