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    Firestone Complete Auto Care

    1.8 (16 reviews)
    Open 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

    Recommended Reviews - Firestone Complete Auto Care

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    1 year ago

    Business owner information

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    Lee S.

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    2 years ago

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    5 years ago

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    3 years ago

    Horrible experience all around and extremely untrustworthy staff. I would recommend taking your car somewhere else.

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    6 years ago

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    7 years ago

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    4 years ago

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    8 years ago

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    11 years ago

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    12 years ago

    Doesn't even deserve 1 star, asked for road hazard when I bought tires, turns out I didn't get it. Now they won't fix my tire.

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    Ask the Community - Firestone Complete Auto Care

    Christian Brothers Automotive Southaven

    Christian Brothers Automotive Southaven

    (32 reviews)

    Southaven

    We have been customers of Christian Brothers Automotive in Southaven since 2022 and have been there…read morenine times for oil changes, but this last time was terrible. We have been loyal customers and have been very nice to them, but the last time I had questions about the inspection they had done in early March of this year, it became a whole ordeal. They inspected the vehicle because my husband asked them to take a look at his engine mounts, at first they said it was a Courtesy check and then when they were done with the inspection they charged him $89.95. The excuse was that it required more effort to inspect so they needed to charge the service, but they never communicated that to us. Since we were customers for a while we just let that go and continued business with them. They gave us a quote for the work and we discussed it. My husband and I decided that the price they estimated for the labor and engine mount (around $700) was expensive. We had an expert opinion on the situation as well and during that time Christian Brothers ordered the part and we decided if we could buy it from them. They agreed. My husband and his friend installed the part, but when they installed it, they realized it was a transmission mount and it did not need to be replaced. We were confused as to why they ordered the transmission mount because our friend who works on cars said that the top mount was the one that was worn out. The transmission mount was not worn out, but because the time and labor to get to the transmission mount was strenuous they replaced it. On Tuesday, March 25, 2025, my husband scheduled an oil and brake fluid change with them, and I took his car in. My husband wanted to question the engine mount to them but, since he was at work, I asked them to look at it because we knew it did not need to be replaced. They said again it would be a courtesy check since the inspection was not too long ago. They did not charge me for the inspection. When I came back to pick up the car, I brought the original transmission mount to them, and the technician or service writer named Sean tried to explain to me that the bushing of the engine mount needed to be replaced because he could move it with a piece of metal in the hole and press it down with force. He showed it to me. They said that it needed to be replaced now. I did not know anything about engine mounts so I looked it up on Google to fact-check it, and when I looked it up, I noticed Sean got very annoyed. I found on Google, " Signs of a Bad Mount: If you CAN'T move the bushing by hand, or if you notice excessive engine movement, clunking noises, or increased vibrations, it's a strong indication that the engine mount is failing." I showed them what I found, Sean then explained that what I found on Google was wrong. On the original mount, there were no cracks on the bushings as well, it just showed that it was used of course. I tried to explain to them that this mount did not need to be replaced. The manager Corey came to the desk, and asked, " So what do you want us to do? What do you want from us?" he stated aggressively. I did not know what I wanted them to do, because I did not know how to resolve the issue. I explained to him that this mount did not need to be replaced because it did not look worn out. Google says that the bushing is supposed to move with force, but before I could finish explaining, GM Corey asked and said, "What do you want us to do because we are too busy trying to go back and forth with you? We do not have time for this!?" We are not going to argue about this for hours with you!" - he said angrily. I wanted them to figure out the issue because we paid them in early March around $89.95 for an inspection. It should have been their job as a business which we had paid for to figure out the issue instead of asking me what I wanted them to do. I had asked them to look at the initial inspection report and he denied it and said no because they made it clear that I as a customer was wasting their time. Christian Brothers Automotive at that point was aggressive, argumentative, and defensive. I was unsatisfied with the part that they ordered and I questioned their work, and instead of conflict resolution, they responded terribly. It is okay for customers to question the business and find a solution and maybe come to a compromise but it was not okay for them. It was a ride-or-die mentality. The owner came out at this point and in total three men were looking down at me and raising their voices at me. The Owner John Ferrante says," My technicians work hard every day and do the best they can for their customers and I do not like how you are talking about my workers! I don't usually fire customers but I fire you!" He then says, "You and your husband can go to Google Technician instead of coming here." He then laughed at me. But the thing is I never insulted or ridiculed them, I just had questions and all I wanted for them to do was to verif

    My engine was having trouble. The team at Christian Brothers ran into some obstacles in fixing the…read moreissues but they persevered. Even though it took longer than expected they charged me for only what was in the estimate. The staff here are respectful and knowledgeable. I would recommend them to my friends and family. Thank you CBA Southaven.

    Southaven Car Care - untitled

    Southaven Car Care

    (10 reviews)

    Something was sticking from below my car and they looked at it for me. Turns out it was just…read moresomething from the road and there was no damage or repairs needed. I would definitely trust them to do work in the future though.

    On 4/8 I went for a leaky water pump repair previously diagnosed by another repair shop…read more.. Southaven Car Care agreed and repaired for $633. I drove the car for 2 days; when another leak appeared . I Took it back to Southaven CC who stated it was NOW THE RADIATOR. (The radiator Was Not Leaking B4 water pump repair). I declared it was something SCC did in water pump repair. SCC representative was cocky and nasty saying the new water pump put pressure on the Radiator which caused the new leak. He also stated the water pump was "barely hanging on my car" which is not true from the initial waterpum diagnosis B4 I went to SCC. So, I took to another repair shop which showed a cracked radiator (not there on water pump repair day 2 days prior). Now it would be $934 for new radiator from SCC. It is a shame how Auto Repair shops continue to take woman (especially older Black women) for a monitary ride. I recently read one from several people (no longer shown) about this particular shop--about bigger problem s after initial repair. I got bids elsewhere for less, where I got it repaired the next day. In closing, the owner was cocky, sometimes nasty, and very deceitful about my repairs. Please stay away!! Cocky, no compassion and shoddy work????? Wish I could give "0" stars.

    Firestone Complete Auto Care - autorepair - Updated May 2026

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