I would give 0 stars if I could.. After watching my truck…read moresit in the bay for 2hrs without them doing anything I decided to leave, while driving I noticed the oil change light didn't come on so I went through the menu and realized they had reset the oil life to 100% . If I didn't leave or wasn't paying attention to my truck they would have charged me for a service that never happened. Pay attention ppl these guys are shady,

Waited two hours for an oil change and there were only 4 cars ahead of me. I had a 13 hour road…read moretrip and needed an oil change real quick and it was really irritating adding 2 more hours onto the long trip I had to already take.

We have been customers of Christian Brothers Automotive in Southaven since 2022 and have been there…read morenine times for oil changes, but this last time was terrible. We have been loyal customers and have been very nice to them, but the last time I had questions about the inspection they had done in early March of this year, it became a whole ordeal. They inspected the vehicle because my husband asked them to take a look at his engine mounts, at first they said it was a Courtesy check and then when they were done with the inspection they charged him $89.95. The excuse was that it required more effort to inspect so they needed to charge the service, but they never communicated that to us. Since we were customers for a while we just let that go and continued business with them. They gave us a quote for the work and we discussed it. My husband and I decided that the price they estimated for the labor and engine mount (around $700) was expensive. We had an expert opinion on the situation as well and during that time Christian Brothers ordered the part and we decided if we could buy it from them. They agreed. My husband and his friend installed the part, but when they installed it, they realized it was a transmission mount and it did not need to be replaced. We were confused as to why they ordered the transmission mount because our friend who works on cars said that the top mount was the one that was worn out. The transmission mount was not worn out, but because the time and labor to get to the transmission mount was strenuous they replaced it. On Tuesday, March 25, 2025, my husband scheduled an oil and brake fluid change with them, and I took his car in. My husband wanted to question the engine mount to them but, since he was at work, I asked them to look at it because we knew it did not need to be replaced. They said again it would be a courtesy check since the inspection was not too long ago. They did not charge me for the inspection. When I came back to pick up the car, I brought the original transmission mount to them, and the technician or service writer named Sean tried to explain to me that the bushing of the engine mount needed to be replaced because he could move it with a piece of metal in the hole and press it down with force. He showed it to me. They said that it needed to be replaced now. I did not know anything about engine mounts so I looked it up on Google to fact-check it, and when I looked it up, I noticed Sean got very annoyed. I found on Google, " Signs of a Bad Mount: If you CAN'T move the bushing by hand, or if you notice excessive engine movement, clunking noises, or increased vibrations, it's a strong indication that the engine mount is failing." I showed them what I found, Sean then explained that what I found on Google was wrong. On the original mount, there were no cracks on the bushings as well, it just showed that it was used of course. I tried to explain to them that this mount did not need to be replaced. The manager Corey came to the desk, and asked, " So what do you want us to do? What do you want from us?" he stated aggressively. I did not know what I wanted them to do, because I did not know how to resolve the issue. I explained to him that this mount did not need to be replaced because it did not look worn out. Google says that the bushing is supposed to move with force, but before I could finish explaining, GM Corey asked and said, "What do you want us to do because we are too busy trying to go back and forth with you? We do not have time for this!?" We are not going to argue about this for hours with you!" - he said angrily. I wanted them to figure out the issue because we paid them in early March around $89.95 for an inspection. It should have been their job as a business which we had paid for to figure out the issue instead of asking me what I wanted them to do. I had asked them to look at the initial inspection report and he denied it and said no because they made it clear that I as a customer was wasting their time. Christian Brothers Automotive at that point was aggressive, argumentative, and defensive. I was unsatisfied with the part that they ordered and I questioned their work, and instead of conflict resolution, they responded terribly. It is okay for customers to question the business and find a solution and maybe come to a compromise but it was not okay for them. It was a ride-or-die mentality. The owner came out at this point and in total three men were looking down at me and raising their voices at me. The Owner John Ferrante says," My technicians work hard every day and do the best they can for their customers and I do not like how you are talking about my workers! I don't usually fire customers but I fire you!" He then says, "You and your husband can go to Google Technician instead of coming here." He then laughed at me. But the thing is I never insulted or ridiculed them, I just had questions and all I wanted for them to do was to verif

My engine was having trouble. The team at Christian Brothers ran into some obstacles in fixing the…read moreissues but they persevered. Even though it took longer than expected they charged me for only what was in the estimate. The staff here are respectful and knowledgeable. I would recommend them to my friends and family. Thank you CBA Southaven.

Came in for a simple tire patch; 1/2 hour later my car is parked by the garage; hour later and I…read morewas still waiting. Speed. Precision. Expertise Our commitment to you is there motto but not their practice.

Working out of town and wasn't able to do my own oil change, I pulled in a little leery. These guys…read morewere awesome. Some of the best service I've had in a while. They were a very polite, friendly, and well efficient. I would definitely let them do it again.

Had a rental with a flat tire so I went to Firestone to get it fixed for free. They put it in the…read morebay at 2:45pm, at 3:45 I asked if they were about done. The service writer said that since it was a rental they are required to do a complete inspection. Nobody told me that when I checked in. Then almost every time I checked the progress the tech was either on the phone or talking to another tech. My car was ready at 5:20. They just don't give a damn!

Do not come here if you value your time. Appointments are completely meaningless to them. This was…read moremy third, and last time coming here. The first time I had an 8 am appointment, they didn't start in my car until 9. The second time was an 8 am appointment, didn't start work until 9:45. And that one took 5 hours to complete what I was told would be 2 to 3 hours. This time I played it smart and made a 7 am appointment, the time they open so I wouldn't have to wait. Just needed one tire replaced, should be a quick in and out. But no, I was told I would have to wait because another 7 am appointment got there a few minutes before me. They had one worker scheduled for 3 appointment slots. Couldn't give me an estimate of how long I would have to wait, clearly couldn't care less how long they were going to make me sit there. There are way too many other auto repair shops out there to give my business to one like this. Never using Firestone again.

The team here completely turned around my disappointing morning! I cancelled my day's plans to…read morebring in our car for what I suspected was a nail in the tire. The large waiting room was fairly full when I entered, so I expected to wait a long time. The assistant manager let me know it would be a few hours wait, so I left the car and walked with my two year old to run some errands nearby during the wait. I felt disappointed, not with Gateway, but at the inconvenience of ruined plans and waiting for three hours while walking across parking lots and along highways to entertain my grumpy toddler. We grabbed lunch and returned to Gateway about an hour and a half after dropping off the car. While we ate, they finished our car (early!) and didn't charge us for the two patched they put on my tire! I was nearly speechless and so grateful at the kindness of this free service, especially since we had not budgeted for this unexpected repair. Of course they only asked that we return to Gateway for future services, and we definitely will!

Extremely disappointed with my experience at Gateway Tire & Service in Olive Branch…read more I brought my 2022 BMW X3 in for a routine oil change and left being told my vehicle was unsafe to drive due to alleged stripped threads and a damaged oil filter housing. I was advised the vehicle needed major repairs, and I spent hours calling around receiving repair quotes totaling thousands of dollars. I had to go a whole day without my vehicle because they drained the oil and said the car couldn't be driven period. Thankfully, I had the vehicle towed to a BMW/euro specialist for a second opinion. After inspection, they determined there was no catastrophic housing failure and were able to properly install the filter/cap, complete the oil service correctly, and return my vehicle the same day. What was most frustrating was the amount of stress and panic this situation caused unnecessarily. Being told your vehicle is undrivable and may need thousands in repairs is serious, especially when that diagnosis turns out to be inaccurate. I strongly encourage anyone with a European vehicle to seek a qualified BMW/euro specialist for service and second opinions before authorizing major repairs.

Update- they made it right and replaced the rim. Kudos to them for doing the right thing. They…read morewe're understanding the whole way

Location scheduled me an appointment over the phone, only to tell me that they couldn't keep the…read moreappointment when arrived. A phone call would have sufficed. Scheduled a follow-up in person, no mechanic on site for the type of auto work that I needed and no known time of arrival. Firestone is ok but I wouldn't suggest going to this location.

I came in for an oil changed and left with my car overheating and smoking…read more I literally saw the guy come over and talk to the young lady working on my vehicle. He pulled a cord really hard and started yanking it. Come to find out he broke something and decided not to say a single thing to me.. no one said anything about it. I asked them to check everything and they assured me everything was good. Everything was not good. I believe you all have cameras in your store. I would like to review and see why I wasn't informed of something like that. When clearly someone saw something.

Today I visited the Valvoline on Stateline Rd. for an oil change. The service was fast - less than…read more30 minutes! They even checked and replaced my cabin air filter after showing me the current filter and realizing that it's definitely time to replace. The technician walked me through the inspections. They were extremely friendly! I highly recommend this location if you need an oil change. Oh and the prices were super reasonable! I found a coupon online (50% off) and they honored it for the services received today.

Derrick is the man along with his crew are very helpful and knowledge. Most of all Truthful. Please…read morestop by.

Awful employee who refused service to me with an ESA and chased me down from the car bay to inside…read moreto inform me that no service to be provided to anyone with any service animals with them. Did provide the solution of not having any type of service animal if you wanted to be served within this location which is in direct violation of federal law and was advised that documentation proving same was on my person. Reported this to corporate and waiting on an answer. Was advised by the pep boys manager Charleen "disappeared" from work after kicking me out and therefore never was educated on being ADA compliant. Still waiting on a response since I had ordered my tires and services before arrival. Go to the park ave location in Memphis! They fixed my vehicle and even greeted my pup with open arms.