Borderline fraud. Avoid this place. Watch your bill here. I was charged $12 "shop materials" for a wheel alignment --no parts, no supplies, nothing. It is a made up fee. There was no supplies provided. Yet they charged me for it. And that is fraud. And they don't disclose the fees upfront. I was quoted $120. At checkout, it was $132. So much for honesty. read more

Got my car in right away and fixed quickly. Gracie got me checked out so fast and was very friendly.

Been taking my cars here for 6 years. Overall I've had a good experience. They are reasonably priced on most services and products. Dillan the manager has been friendly and attentive every time I've interacted with him. I will continue to bring my cars here. read more

Good experience - friendly staff. However I am giving 4 stars because the lobby bathroom was disgustingly dirty. They need to have a cleaning staff, not a good presentable look. The rest of the place was nice so it's a shame they let their bathroom go read more

Can't thank Firestone and their dedicated team (Walter and Kevin) members enough for helping us get back on the road. Last minute flat an hour before they closed for the day wasn't what they wanted to have, but they came thru and took care of our tire with professionalism and treated us with kindness that is rarely seen in the service industry. read more

Usually love this location and have had good experiences. I came in right at open, 7:00 AM, for an inspection. Never received a call when finished, so I ended up calling three hours later to find out. They said they called multiple times, but I had not received any calls/texts/voicemails. Weird. It comes back that spark plugs are recommended, oil change, new cabin/air filter, and an alignment as well. I said ok go ahead with all except spark plugs. Two hours later and my car is still not done. They said an alignment takes 15 minutes once I had already gotten there. Just seems like my car was just sitting and not being worked on until I showed up. read more

Great service! very friendly, honest and fast! Will be returning for the recommended services they suggested

Great customer service & Open on Sundays! I was having car issues after work on a Saturday night; luckily the following day Firestone was open! I called the store and spoke with the gentleman about the issues I was having and he assisted me with my needs. I thank you for the service. read more

This short and sweet review is in honor of Thank You Thursday. I was leaving town and had a 24 hour drive ahead of me. I was in a time crunch but was out of windshield washer fluid. There's no way I could drive long distance without a method of cleaning the windshield. I have used Firestone in different cities while traveling, but not Scottsdale or anywhere else in AZ. This location was really close to me so I figured I'd stop in and ask if they could fill my washer fluid, even for a charge. The man was so nice! He topped off my fluids quickly, for free, and with no attitude whatsoever! Excellent customer service! When I'm back home, I'll definitely bring my work vehicle back to them for servicing, and maybe my personal vehicle too! Thank you for being so awesome! read more

Came in on a Saturday morning at 8:30 to get an oil change. They told me it would be 4 hours because they were booked up. So I went online a few days later and booked an 8:00 am time slot. I dropped the car off at 8 then walked to my gym. Did not hear from them so came back at 10:15 and my truck was still in the same spot I left it. Walked in and the guy said "he got slammed and still has not gotten to it." No idea when they would find time to do my truck and it looked like it would be 1-2 when done. Maybe. 6 hours and I booked an appointment. I took my key back and left. They completely wasted my time. Made no effort to make it right either. Appointments dont seem to mean much here and customer service does not either. read more

I had a flat tire, slow leak, and drove to this Firestone. Manager took care of us asap. Had our tire patched and repaired quickly. I was prepared to purchase a new tire. We were on our way in less than an hour. Team here is great!! Thank you!!!! read more

What nice guys!! They fixed the nail in my tire so fast and last minute before the holiday weekend. I really appreciated that :) I'll recommend this spot to everyone, happy Easter! read more

Overpriced and not responsive. There is too much competition in the car repair business for them to get away with this much longer.

Please don't waste your time. I made an appointment last week at 9am for an oil change and tire rotation. I showed up at 9am, dropped off my truck and asked how long they think it will take, I asked "hour or hour and a half?" They said, probably closer to the hour and a half. I said ok, I'll be at the gym next door, I have to be on my way by 11am (giving them two hours). I already had a bad feeling. I came back at 10:30am to check how they were doing and see my truck was parked in the same parking spot I left it in, bad feeling growing. I went inside and asked if they've completed my work, and they tell me they haven't gotten it into the shop yet, but it was next in line. I asked for my keys and left. An hour and a half past my appointment time and they hadn't even started on something so simple as an oil change and tire rotation? Why do they take appointments then? This was the last time I'll give them a try, the last time I went in with a nail in my tire, they told me 2-3 hours to even come out to look at it. I went over to Discount Tire, they walked out with me, pulled the nail, checked for leaks, and sent me on my way within 5 minutes. read more

My kia need8 tires real bad my kia was shaking, any how my husband took it in 600 $ later and new brakes are squeaking worse than before my car was all bad 2 new tires for 600 $ and the 2 used tires I got for 50 $ at super tires on alma school and main were better looking than my 600 $ I will add photos soon Yes I took it back but still nothing changed please save your $ go somewhere else!!!!! read more

Took me as a walk in and were super helpful and quick, called when my car was almost done and didn't make me wait a second! Highly recommend and will be going back :) read more

Walter and crew were so kind to us. We were travelling from out of town and needed our car assessed for an issue that suddenly arose. Walter gave us immediate attention and diagnosed the issue . He showed us exactly what the problem was and was sincere and honest. ALthough he was not able to completely fix it, he was able to provide a solution that kept us going until a dealer could tackle it. Thanks so much for your wonderful service Walter and great attitude . We would recommend conming to this Firestone! Totally Good vibes here! read more

Returned fir additional work. 1). They did not get my repair done as promised. I missed leaving town for a pre nuptial wedding as I got there around five and planned to head straight out of town. I was beside myself and sales person was very antagonistic. Finally the manager responded and he kindly refunded the diagnostic fee. Although this did not make up for the missed event. Due to the refund I returned and had them fix my brakes and rotars. After a couple months I noticed all kinds of rust.... I called and told it happens. Hello... we are a dry state!!!! And I have a beautiful black infinity..., wheels look cheap and ugly, I recommend finding somewhere else. Not sure why I gave this two stars ... perhaps the initial refund. read more

Walter the service manager was very professional. I Got a friendly welcome when I walked in the door. He had the guys working on my car pretty quick and I was in and out in no time . Would highly recommend !!! read more

I'm a woman in my early twenties. I know that we don't often know/are taught about cars. However, these people are beyond sexist. They gave me a free estimate, but I've never been so underestimated and talked down to at an auto shop before. I'm talking phrases like "you might not get this" and "you probably don't know, this." Look, they're helpful and they gave me a free estimate, but they won't take you seriously unless you have a dude with you. read more

So far every visit has been really smooth! Been going to this location since 2018. I've been to other locations but this place is by far the best one. I usually stay around the area while my car is getting work done. There's a big shopping plaza near by to kill time. read more

Great service and great employees! Never had such great customer service!!!! Everyone is super friendly and so helpful. They do a great job and everything gets done in a timely manner. Highly recommend this Firestone for any automotive services. read more

YO Don't stop here , they take forever, even with an appointment, and the staff here are rude as F *** ! & all on Qualudes ! Go to discount tires or somewhere else ! read more

Not one to leave reviews, but every time I come to this Firestone location I have experienced phenomenal customer service. Staff routinely goes above and beyond what is expected. read more

I needed to go in for a tire repair and I was helped right away. Torino helped me out and he was very very helpful and informative. They got in car in and out pretty quickly and let me know about other issues they saw in my car. He also informed me that I was missing screws in my vent box in my hood. I recommend stopping here if you need help. read more

I had a flat tire and took my car in to fire stone complete auto care for a new one. I also needed an oil change and new windshield wipers. I was told by the front desk clerk that the job will take 1 to 1 1/2 hours. So I waited in the waiting room. Two hours later, another clerk came to me and said "we are bringing your car in now" to which I replied "you mean pulling my car out?" He said no. That is when I asked for my keys back. I have never experienced such miss handling and lack of communication. I wasted two hours of my day and I'm now late to a meeting because of their incompetence. read more

Yeah I'd keep driving right on by this fire stone. Brought it in on a Saturday for a simple oil change tire rotation and alignment. Take it home to find out the tires room or even touched the loan aligned. Brought it back on Monday. And two hours later it's finally done. read more

Super thankful for the great service. Casey & the team here accommodated me last minute right before closing and went above & beyond to get a tire delivered from another store. read more

THE GREATEST SERVICE EVER!! We were going around town for his birthday, and the battery was acting up. Fearing for our safety as we live 30+ minutes away from this area, we stopped here and told Matthew our situation. Though it was very near closing time, he and Dominic, graciously helped us install the alternator, and secured a new belt in place, and did a test drive around the building before giving the car back to us, ensuring our safety on the way home. Matthew and Dominic are the greatest, most helpful men, and we couldn't thank them enough! They absolutely went above and beyond for us' If you guys are reading this, God bless you! Y que dios te acompañe siempre!!!! read more

Let me start by saying my grandfather has been an automotive mechanic his entire life and normally helps me out with all my car issues. To make a long story short though, my car was acting up and this time of year I didn't want to bother my grandpops with car requests so found this firestone right down the street from my home. Reviews looked good so decided to give it a shot. Service was quick, only had the car for one day, and cars driving great. Scott in particular was fantastic, extremely professional and really takes care of his people. They've gained a loyal customer and I would recommend to anyone. read more

Service above and beyond. Always a little cautious at a new auto shop but their prices were reasonable, great customer service and honest. Will definitely be coming back for routine maintenance. read more

Chris helped me out a ton today. Took the time to make sure he had the correct tech to perform the alignment on my lifted wrangler after a few upgrades to the steering system. read more

CHRIS SEYMOUR, Service Mgr., gave EXCEPTIONAL SERVICE!!! I was a disgruntled customer from another Firestone location. Decided to try this one, I was greeted warmly, he examined my tires right away, and explained my situation. I made an appt a week later, Chris delivered as promised, and my tires were installed in a timely manner. HIGHLY RECOMMEND THIS FIRESTONE LOCATION!!! read more

Jonathan (?) at the front desk was very friendly, efficient and helpful. He took the car in right away and gave me updates as I waited. While it is always inconvenient to have car trouble, they made it very convenient to get it fixed quickly at a reasonable price. read more

Had a screw in my tire and called Firestone and they got me right in and very professional and nice and checked the car fluids and I'm always pleased with Firestone. Thank you:) read more

Wow! I had great service here with Aaron. I was getting different quotes on tires and Firestone had a better price. They beat other quotes and their tires are better. I bought 4 new tires, a new battery, and an alignment. I needed all of this as they were the original on my 5-year-old car. I feel great that I can stop in anytime they are open and have my tire pressure and battery checked. Aaron let me know things about my car that I was not aware of. I need a special cleaning treatment that they can do on my vehicle next time I get an oil change. I am planning on taking my vehicle back for that and anything I need to be done there I am confident that they are honest, fair, knowledgeable, and thorough. I had excellent service! read more

I went to Medeval Times with my family (loves every minute of it) and as we pulled into the parking lot, my wife hears a hiss. We pop the hood and see steam coming out of the middle of the engine area. Long story short, we add water to the reservoir and be off. We drive home and the temp. skyrockets to hot and the radiator light comes on. Thankfully, Firestone was down the road. We pull in and they conduct an inspection. They tell us that it is the the water outlet is leaking and the thermostat popped. They tell us it will be about $800-900. I don't like Firestone already because they did stuff like this in the past. But this qualified as an emergency. Well, my wife's family smelled a rat. Turns out we could get the same quality work from others including another firestone for under $400. These guys are crooks. Be aware of this if you choose to go here. read more