I want to thank the team at Firestone for turning things around and making my recent visit a great experience. I've been coming to this location since 2000, when I first started my career at the County of Orange. Its close proximity to my workplace has always made drop-offs and pick-ups easy and convenient. During my most recent visit, the team took their time to explain everything, made thoughtful suggestions, and truly made the experience a positive one. Instead of recommending all four tires, they suggested replacing just two, along with a wheel alignment and two air filters--and even applied an online coupon to help us save. The Honda dealership was simply out of my son's price range, and Firestone not only offered a better deal but saved us valuable time. A big thank you to Johnny (Service Advisor), the GM Mr. G, and the hard-working technicians behind the curtain who got my son's car back into safe driving condition. Your honesty, professionalism, and care are truly appreciated. -- John M. read more

Never use this shop. This is for 101 S Main in Santa Ana. This shop ruined my transmission and my car. They endangered my family and I. They failed to refill the front differential fluid after emptying it as part of a routine service. Firestone corporate acknowledges the error but has not provided any meaningful compensation for the true damage and cost Firestone has caused. The day after taking the vehicle in for this basic service, the front axle suddenly and violently seized up on the freeway leading to a seriously dangerous experience. Two independent mechanics confirmed the front differential had been drained and not refilled. This caused a total transmission failure and engine failure. Eddie is the store manager and failed to report the claim accurately to Firestone corporate which also led to its own string of challenges and delays. Do not take your car here for even the most basic of services. read more

So thankful to the Firestone team. We called because our rental car had low pressure... even thought the rental car place told us the car would drive fine and it was something to do with the weather we suspect they didn't want to give us a different car. Anyways the Johnny was able to help us test our tire pressure and add air free of charge. He was friendly and super helpful and made the process easy. In California air should not cost money at gas stations but stations may not be equip with a tire gauge. Thank you Firestone team again! read more

My dad went to buy 4 tires for his van, Suredrive brand. He got them from a nice guy and everything seemed fine, paying ~$560 for the set along with the Road Hazard Protection. The very next day he got an email from Firestone advertising BOGO but 2, get 2 free with the purchase of an alignment and Road Hazard Protection. He already had the lifetime alignment plan purchased from the last tires he bought. My dad called and spoke to the manager and told him he got this email special and asked why didn't he get free tires. The manager made all these excuses including that the discount was expired even though the email clearly showed it still hadn't expired. The sales guy said he wasn't aware of the deal but agreed he should've qualified. The manager even cut off my dad and hung up. Very bad service from management, we'll be contacting corporate. read more

Where shall I begin I hope you have time because you can't make this stuff up lol it all started over a week ago I have the privilege of having a great job, with a few perks. One which includes tire and automotive program. I order tires from my employer they reach out to the approved tire location and I only pay for installation out of pocket. I happen to pick this location since I am familiar. They reach out to "Eddie" he says ok he ordered these special Tesla tires I only needed 3. I received a confirmation email from my employer to call "Eddie" schedule an installation appointment. I was already advised the tires would arrive on 3/21by my employer. I spoke to Eddie he didn't know what I was talking about when I called. I gave him the "run down" my employee called you to order tires about 5 min ago sent over a fax told me to call you to set up an installation appointment. That quick he forgot who or what I was talking about. I was advised to come in after 10am to get them on 3/21. Didn't even ask for my phone number or name or what tires I was referring to which I thought was weird so I told him first name and all that jazz. On 3/20 I spoke to Sergio asked did the tires show up a day early by any chance he said what tires I told him my info. He said oh no call after 1pm. He calls me back 30 seconds later and says. Did you even order the correct tires I said what do you mean he said these tires sound like they're wrong I said no they're correct and I repeated them he said oh yea that's correct. Ok that's strange but still no tires. Next day around 8 am I get a flat tire on the tire that needed replacing badly! They happen to call and say oh your tires are here I said great can I drop my car off they say sure not they but Eddie you can I said great let me call a tow truck. His response yea we will lock it up and work on it tomorrow. Me huh?!? To change tires he said well yea I'm short staffed on Thursdays I thought but you told me I could bring it on today anyways. Fast forward I get it changed elsewhere paying for a brand new tire costing me a couple hundred when I already had tires sitting somewhere. Not to mention the tire shop had to order it so I had to wait all day for it to come no big deal at least they took care of me. I call Eddie and say I will be there after 11 am 3/22 Sergio picks up says perfect! I said ok what is the install price for two tires Eddie knows I don't need to put on 3 anymore but I will take my 3rd one with me. Him 9.17 I said that's cheap $9.17 cents he said oh no 900$ and 17 cents I said I think you're mistaken I will not pay that to put on tires that's too much $. He said oh no that's the total even for the tires. Me: we talked about this my employer paid for the tires he said well it's 72$ for install me for 2 tires hmmm. I get there I print out all my paperwork from my employer and guess what two brains functioning as one decided to talk to me like an idiot in the lobby in front of other guest how I didn't pay for the tires and we (them) didn't get anything, these aren't paid for, who told you that? No one paid I didn't get any $ me: here's the confirmation you have the same stated they're paid for. Him that's not true it wasn't so much Sergio but Eddie. im a woman in a tire shop around men looking crazy. Eddie didnt even try to look at the ph # i pointed out to call on the paperwork. NO type of resolution just blame and you're not taking anything from here. The fact that I spoke to them THREE days in a ROW and they had time to figure it out and did nothing instead decided to be nasty when I got there was mind boggling GO ELSEWHERE FOR YOUR TIRES! Oh and I drove from Chino since my job could only confirm this raggedy location was the only ones that offered it within a 30 mile radius. Eddie is unprofessional did not remember talking to VCS or receiving the order form. So who ordered the tires it wasn't me lmao. I only scheduled the appointment sir make it make sense. read more

Firestone Complete Auto Care - Auto Repair Near Me - Santa Ana, California

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I purchased new tires 4/5/2022. Today, I was told that my tire warranty does not cover- around 30k miles on my tires and warranty covers up to 70K- because I did not rotate my tires; however, every time I took my car in to get the tires patched up the manager/employees never offered the tired rotation service to me. I'm beyond disappointed that they lack professionalism and don't care to keep their clientele content. All they care for is to make money at any cost and neglect taking care of their clients. I wish I was informed that tire rotation was something that had to be done accordingly. Better yet! I wish the manager and employees did their job and rotated my tires per the warranty. Save your money and go elsewhere! This location is a joke, a waste of time, money, and energy! read more

I've been a customer at Firestone Complete Auto Care on 101 S. Main St., Santa Ana, CA for over 20+ years taking not only my Family Vehicles but County of Orange Fleet Vehicles for minor repairs, and unfortunately, the service has gone downhill. I recently visited for a simple flat repair, and the Manager barely glanced at my tire before telling me it was "unrepairable" and that I needed to buy a brand-new tire--a $400 upsell instead of a $20 fix. Something didn't feel right, so I went to the Firestone location at 11230 E. Washington Blvd in Whittier, where my service advisor, took the time to actually inspect my tire. Turns out, it was 100% repairable--and just like that, I was back on the road for a fair and honest price. It's clear that this Santa Ana location prioritizes sales quotas over customer service, pushing unnecessary replacements instead of honest repairs. It's disappointing to see a once-reliable location prioritize profit over honesty. Firestone should take a serious look at the management here. Awaiting a call back from the district manager. read more

I was in town and on my way to host a baby shower when I got a flat. I had a car full of perishables. I walked in and talked to Michael and explained the situation. Michael was able to get his mechanics on the job ASAP. He was friendly, patient and understanding. Michael's service was superior. Firestone is really lucky to have an employee like him. Truly enjoys his job and is good at customer service. read more

Firestone Complete Auto Care - Screw in tire. - Auto Repair Near Me - Santa Ana, California

I called and immediately got a person on the phone who helped with my service request. The job was performed as promised and no other questions asked. It was a simple tire plug but it was treated as any other bigger value job. Satisfied with the results. read more

Firestone Complete Auto Care - Auto Repair Near Me - Santa Ana, California

I go here all the time. Quick service and honest/reliable for what it's worth. If you go on the weekend, make sure to call ahead for an appointment. read more

These guys were so helpful! I called them Saturday because the last company that did my oil change had screwed up and my oil plug fell out while I was driving leaving me stranded- they told me they'd help. When we got there the tow truck driver didn't know how to take my car out of park without turning it on but these guys handled it. They just pushed the on button once without a foot on the brake and it allowed them to put it in neutral and push the car in. By the time I got there though it was right before closing but they told me they would get me on the road ASAP the next morning and they did. They had said they would aim for 11am but actually called me at 10am to say it was ready. These guys were so nice and helpful. We were incredibly grateful. read more

Still haven't received a call from Laura's corporate manager. Been over a week. I'll call corporate again for the 3rd time. Firestone needs new management and customer service. Y'all suck ass. read more

Firestone Complete Auto Care - Laura - manager that locked the doors after knowing that I was on my way back to the store.. - Auto Repair Near Me - Santa Ana, California

Just to let you know anytime I go to orange county something devastating happened to my car. The last time I went there the whole time I was complaining about the roads being so bad . Little did I know it wasn't the road . It was my my 17-year-old tire . Now first let's commend me for being able to have a tire that 17 years old ! I know marriages that are shorter than that. Somehow I was able to take my car everywhere I need to go with a 17-year-old tire . Everywhere except Irvine. Orange county what tires go to die. Exiting the freeway after noticing something sticking out of my back tire making loud sound . Waze sent me to #BigO. Tire shop. Customer service there sucked or maybe he was just too busy. Either way what he did do for us was send us on our way to #FireStoneTireSantaAnna. Thank God we made it !Manager was so amazing and friendly they took care of it right away. Let me turn into the tire store into a beauty counter ;)I let them know we had a baptism to get to and they made sure we were not late. Coffee water and just the comfort of somebody being helpful and really nice was everything read more

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Fantastic service. Management at the very least deserves a raise. Michael does an exceptional job with his staff. Great great service you will extremely satisfied. Best, Pablo read more

My tired pressure was at 11,I wasn't anywhere near my area or home and wouldn't have made it home pulled into their tire shop and they immediately assisted me. I appreciate the help since I had my baby in the car, the customer service was wonderful and if ever in the area I'd definitely return. Thanks guys! read more

(10/4) My husband and I were out of town from Northern California. The night before we left, our car started overheating. We found out we needed a new water pump (autozone check confirmed it too) (and our tires were in pretty bad shape)! Both people at the counters, Mike and Laura were so helpful, patient, nice and super sweet! We were kinda stuck, hanging out in the lobby. They brought us a table so we could eat our lunch (I walked to subway lol). They helped my husband apply for a Firestone card to cover our costs. It was just such a lovely Experience. Thank you so much! You were awesome! read more

Horrible experience. Don't bother making an appointment, they don't check those. You kinda get the sense they just wanna make a quick buck.

I have been a loyal Firestone customer since 2006 and I have taken my car in for both oil changes and new tires. However, these past few years the service has really decline and it has not been the same customer service driven Firestone. Mind you, my home shop is the Firestone on 17th and Tustin. I have been turned away on several occasions during business hours and just recently when I was in dyer need of assistance since I had a flat tire which I purchased from this specific store. However, the Main St. and First St Firestone has regain my trust and business because this was my last chance I was giving Firestone to redeem themselves and let me tell you. They did. I first encountered Eri who is the store manager. Very friendly and knowledgeable person and was able to meet my needs to Eddie who was nice enough to temporary checked my flat to setting up an appointment the next day so they can repair it. When he could have easily turned me away just like the other store on Tustin did. Instead he made sure my tire was safe to drive on and filled it with air for the time being. I brought my car the next day, Eddie was waiting for me and was able to execute by repairing my tire, doing an alignment and had me out in no time. Thank you Eddie for being a kind and caring individual. read more

I've been here a lot of times with reseal of my engine gasket change of my starter and sparkplug its decent the job my car now running with out problem I have a older camry read more

Dylan helped me out early in the AM with a flat tire. He understood I just needed a patch and communicated to me if it was anything else he'd call me before they took the tire off. I was in an out in under an hr it felt like. Much appreciated Dylan. read more

Laura was so helpful and took my car in on a holiday weekend. She found me the best prices for a new tire. I was so stressed out with the last minute tire crises I had over the weekend. Laura was calm and super accommodating to a stressful day. read more

They have good prices and not sure about the quality of work... But every time I go... I feel very cringe he because of the customer service. It's really hit and miss but the last two times same guy not a great experience. Just now I walked into him sitting and another Worker chatting standing... I walked in and said... Hi there can you check my tires... I didn't say this but Ihave a free flat tire, alignment Rotation deal...Anyway without even an apology or a pause or anything he says... Sorry we're busy we're booked up can't help. That's it. There are two white vans in their garage is out of six. I just felt yucky, of course it's possible that they're busy... It was just the way he said it and the last time I was there was a similar feel read more

ALWAYS ASK FOR THE MANAGER!!! Thank you Firestone Company and thank you to the store manager MIKE!!! They called me back in and went above and beyond!!! Thank you thank you thank you. It's so important to feel safe in a car specially when you drive kids around!! Thank you again read more

I have to give a shout out to Laura who helped me out today. It's about 100 F outside and my oil light turned on reading 0% oil life. She personally came out and checked my oil, restarted the alert, and reassured me every thing was good. Very pleased with the service ! read more

Just wanted to give a shout out to the crew here because of the excellent service I've received over the years. Keep up the great work & thank you for helping me take care of my vehicle! read more

They have really good service! Want to thank Jose he was really helpful definitely and Angel, he took the time to change my battery and Jake for taking the time to calm me and also help me financially as well. God bless them both. read more

First and foremost, I would like to thank Laura for her amazing customer service. She went beyond my expectations, and I am grateful for her extraordinary assistance. Her management skills are superior to any that I've experienced, and I honestly didn't expect someone to care so much to take the time to call me ahead of time and explain that my tires would arrive on a later day. Laura also helped me find the best deal possible and made sure I received the same quote that was shown online. Laura was straightforward from the get-go, and my vehicles service was completed in a timely-manner. I'm 100% satisfied that I brought my car to Firestone Company. Thank you again Laura! You are so kind and genuine. read more

Did my oil change twice here. They stripped the oil filter cap off by using the wrong tool. It took forever to perform an oil change. And they don't have the intention to make things right after messing it up. Just not the right attitude. Be aware and smart. Bring your business somewhere else. read more

I go to firestone all the time and the company itself is great my complaint is about this Firestone and an individual named Mike in particular who are just completely rude and incompetent. I went yesterday with my husband to try to repair a flat we had bought under warranty at this location. Unfortunately Mike was the one who we spoke to, because he most definitely did not help. He would not let my husband talk instead just interrupting him or talking over him causing it to take much longer than necessary. Then we explain how we have the spare and if they could just change it and keep the tire that needs to be worked on because we can't be late to pick up our 7 yr old son. He says he understands and will do it immediately so we can take our car when we return from running an errand. We wasted money on an Uber just to return to our car that hadn't even been touched yet. He then told us even with our warranty it would be close to 300 dollars. We leave annoyed as so much time was wasted and nothing was accomplished and go to the other firestone on Tustin. Not only did they actually let us talk they helped us in less than 30 mins and it was only $50. So not only was Mr Mike rude, condescending, incompetent, he tried to rip us off and then 2 hours after we left because nothing had been done he begins harassing my husband calling him over over again like we would ever return to such a disgusting useless location. I recommend the company but definitely not this location and if you must come to this location avoid Mike at all costs. He'll waste your time and over charge you as much as he possibly can. read more

Mike & Laura are Awesome! Everyone who works at this Firestone are really good!!! I have been coming here for quite a while for oil changes, tires and car repairs, maintenance. I highly recommend this Firestone. They are always so helpful and very honest. I was once quoted some high amount at another car repair a long time ago and when I brought my vehicle here, I only needed a couple of screws tightened. No repair was needed. They didn't charge me for tightening my screws and have had my loyalty since. The problem immediately stopped as soon as I drove away. I always reccomended this Firestone to my friends & clients. Thankfully, my current vehicle has only needed maintenance work. My prior vehicle had required a little more upkeep. Mike & Laura always know me when they see me and are always so welcoming! read more

I have been to a lot of firestones and this is by far the best customer service I have ever seen. They take their time to look everything over and really know what they are doing. Honestly couldn't recommend them more even though there are 4 closer to where I live I'll be coming here from now on. read more

This lady Laura may not realize that she is yelling. I think the noise in the shop plus talking on the phone through the mask has gotten to her. Anyway, they said at noon they would not be able to fix my flat before they closed at 6pm. read more

Thought I would just say Andrew is an awesome guy (mechanic). Fun to converse with and does a great job. Only problem I have (which is the same at most repair shops) is that they said they would call when the special order tire arrived. They did not call. When I called in, they said "oh yeah, it's here". No biggie. Customers just need to remember to not depend on them to contact you. They have plenty of other cars to fix. read more

Firestone Complete Auto Care - Auto Repair Near Me - Santa Ana, California

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I had a wonderful experience here today. Took my car in to have a nail removed from a tire. They took care of it quickly and charged far less than what I've paid elsewhere. Alvaro was welcoming and informative. Thank you again. read more

Super busy store when I came in, but the service was good! Isaac had great customer service (thank you), I always go to fire stone for all things, this was my first time at this location and plan to return for next check engine light! read more

Firestone Complete Auto Care - Auto Repair Near Me - Santa Ana, California

I am all about the customer service here. I got a flat tire coming off of the freeway and I didn't know what to do. I knew there was a tire shop on Main because the bus I frequented before my car stopped there all the time. I gave them a call and was greeted by Laura over the phone. She informed me of the price, current wait time, and what they could do for me over the phone. My car is my little baby. I've had it for a year and have kept it in good condition. When I found out I needed a new tire and not just a repair my worry grew because funds are low. #COVID19. Mike came in from the mechanic area and suggested I apply for the Firestone credit card. I thought my approval odds were slim, but I was approved in minutes. I was able to buy all 4 tires same day with no down payment. It's a really friendly place to visit. My number two things at businesses are customer service and quality of what I have paid for. I received both here and my car is so smooth on the road. read more

I got new tires and needed an alignment before my trip to the bay area. I came in to see if they had time to do an alignment before they close. At first, he suggested coming in another day. Luckily, Mike gave me a chance to explain my situation. He was concerned about the wear and tear of my new tires so he squeezed me in!! He, also, gave me some advice for caring for my tires so they could last a long time. I really appreciated Mike for taking the time to explain the specs of my alignment. Thank you Michael for your excellent customer service. read more

Went in to get a patch for my tire. The guy said, "no we can't do it but you can leave your car over night" for a patch? rude customer services!! read more

The store manager does not understand cars and would rather argue with customers. I was here last week for an alignment, informed him the moment I left that they did not reset my steering angle sensor properly as my lights are on now. He became very defensive and wanted to blame other things and would not look at the car for another week. The tech had to apologize for his behavior and informed I was the 4th customer he gets confrontational with today (they opened 1 hour ago). Although I clearly told him what the error is he continues to suggest they can only check that wheel angles are straight and read green. For those of you that don't know the steering angle is in the steering wheel column. Although clearly confused would Not acknowledge his mistakes and makes things up that I changed the back end suspension?? Never have not said anything to that effect. He was very rude and unprofessional, I will never be back at this place. Store manager needs to be demoted and retrained. read more

Bought an Interstate battery here about a month ago; a gentleman by the name of Jorge helped us; kind, patient and quite funny. HOWEVER when my boyfriend returned to the store with the old battery to retrieve the core, the store manager, Jesus, turned him away - even after glancing at the receipt, telling him - "we can recycle it" and walking off, leaving my guy standing there. When I phone the store the next morning to find out the business - that same jackass, Jesus, answers the phone and upon hearing the issue - IMMEDIATELY sets off into trying to argue with me and pass blame on why he didn't give the core back. We return to the store to get the core within the hour, that same Jesus sees us, and leaves us standing around waiting for assistance - NOT A SOUL GETTING SERVICE AT THE COUNTER OR IN THE BAYS, all the employees just standing around DOING NOTHING. Finally Jesus, the customer service "specialist," comes into the register - says nothing to either my boyfriend or I - no "hey sorry, man - I was busy" or "I didn't realize you were returning for the core" - just a cold shoulder. FAIL. Upon every one of their receipts, they provide a customer service number to call and mention your "experience" - I sure did and also suggested that the company could contact me - nothing. So, out of spite (yep, spite), I went to the company website and left my comments again. We're in the middle of a recession and folks want to act stank - OH HELL NO, especially when I know there are folks just as competent, yet entirely nicer that that company could employ. Sorry Firestone - fire that dipshit and I'll retract this review (maybe). read more