Do not take your car here! When I arrived at Firestone to have my brakes checked due to squeaking I had to wait a while and noticed they were short-staffed. Given Covid and worker shortage issues everywhere I understood and remained patient. They told me that all four pads were low and they wanted to change the brake fluid and out the door cost would be over $600! I politely told him I didn't want the service done today and was gonna head over to pick up the car. When I drove off I noticed the brake lights were now on and the brake pedal was acting funny and it was harder to brake. I had a very busy schedule that day and wanted to get a second opinion and didn't have a chance that day to take it back to see what was going on. This morning I finally had a chance to get a second opinion and the mechanic said the cap was off of the brake fluid and the fluid had spilled out everywhere making a total mess in my engine. He said there was air in the brake line and driving like that is dangerous! He said he'd have to flush out the line, replace the fluid and clean up the mess in the engine which is a $200 job! Not just this but he also told me the front brakes had full pads still and didn't need to be replaced. I'm so upset by this and can't help but think this wasn't just an accident but someone that was upset I might be taking my business elsewhere due to high prices. I thought I could trust Firestone since it's a giant National chain but I was wrong! Will upload pics later... read more

I came in for routine maintenance on my car and they were quick and communicative. Manny, Jason, and Juan did a great job!

Placed an online appointment for wheel alignment on Tuesday 8/8/23 for Wednesday 8/9/23 at 1pm, and when I got there they told me I had no appointment (Later realized the email I got said the appointment was only processing, not confirmed) Without the appointment, I was looking at 1:30-2 hour wait time. Ok so I made a new appointment there for Thursday 8/10/23 at 1pm. I get there and the new wait time is 1-1:30 hour. After 34 minutes, my car is ready and the wheel alignment is worse than when I came in. They argue with me telling me it's good and I had to keep telling them to drive the car to believe me. They finally caved in and did it and realized that it was messed up. While fixing the horrible work they did, I try to understand why it was messed up in the first place. I guess I came off a bit too rude for the mechanic cause he asks "Why are you so upset?" I tell him it's because of the work they did and he says "I got you out here way earlier didn't I?" (At this point I'm still waiting on my car to be fixed) Apparently because I'm missing the rear passenger hub cap, the sensors weren't aligned right which resulted in a worse wheel alignment. I ask the mechanic why this even happened as I'm sure it's not the first time they've had a car come in with a missing hub cap. He tells me it is the first time it's happened and that next time I come into this Firestone "We won't get you out of here so quickly." Please do not give these people your money, I know I certainly won't anymore. Try your best to find a nice small tire shop, one that you can trust and has good reviews online. In my experience those types of shops do much better work. I only went to Firestone because I had the free wheel alignment for life deal. Any other tire shop will be much more beneficial and professional to you. I'm editing the review to say that after my experience, I went to the Firestone in Manhattan Beach and they told me my alignment was still messed up. I also found out the person that told me that next time they would be purposefully slow with my car (and maybe even purposefully mess up my car) was Cesar Espinoza, the person managing this Firestone. read more

Worst service center! I went for an oil change and was told parts were going to be order for the service and to come back the following day, when I went the next day I was told by told by a "service manager" he was going to check to see if the oil was in the building, by checking he went to the door and back not checking! Also the unprofessional attitude of such individual telling me the costumer he would lose money servicing my car! So my question was why is there a make and model on the Firestone website? Is it for costumer to loose time deal with unprofessional individuals? I believe Firestone should either update their website on train their employees correct such a waste of time making me go twice to loose my time. read more

Came here because my car wouldn't start. They tested the car and said the battery is good and that the starter needs to be replaced. They quoted me $700 for the starter so instead I went home and bought a starter online for $100 and put it in myself. Car still didnt start. Then towed my car to a different shop and they told me that the problem was the battery. Went BACK to Firestone to complain and get a new battery. They did a second test on my car and it finally said the battery was bad. I was very upset because since their machine diagnosed the problem incorrectly, i spent more money and time trying to fix my car when the issue was always the battery. I gave them 3 stars because their customer service was excellent and Michael, the manager, is such a great guy to work with. read more

Firestone Complete Auto Care - Diagnosis receipt was INCORRECT - Tires Near Me - Redondo Beach, California

Had my brake pads replaced a few weekend ago. All of the individuals were kind and I walked out feeling as though I hadn't been taken advantage as far of pricing options were shared fairly. read more

I don't even know where to start the day before yesterday I took my car here because I needed an alignment after getting new rear tires. I was referred here by word-of-mouth wasn't by choice and it was because I needed as soon as possible rather than taking it to the Tesla Service center. One after being referred I went online to check the price it asked me to enter the make and model of the vehicle he quoted me two different prices one a lifetime price and one a one time fee those prices were $99 and $199 The difference between the two was getting the readings before and after bringing in your vehicle and the higher price had a lifetime warranty. So after being referred to the store by their sister store in Gardena because Gardena doesn't work on Teslas and I was told to bring it to this store I called to get a price when he answered I gave him the vehicle information he told me it was going to be between 200 and $300 so one as a customer how is that the price just because it's a Tesla and if I'm calling to get a price then what is the price that already was a sign that they were trying to get over so he put me on hold he comes back to the phone and tells me it's gonna be $209 not that the price was an issue because like I said the only reason why I didn't take it to Tesla is because I needed it done as soon as possible I say OK not a problem I'll be there at 1 PM he told me to expect the car to be there until 3:30pm. After I got the new tires the car was pulling to the left only after I took it to them to do the Alignment soon as I drove A few blocks away I noticed that the car was still pulling so not only was it pulling the opposite way it was still pulling towards the left as well. Immediately I called so I can let them know so they could fix it that day do you think they answered the phone it got to a point where I had to block my number and they still didn't answer the phone till the next day. When they answer the next day I told them I brought the car yesterday and you guys did alignment and it's worse than what it was when I brought it he goes to say well you can take it to any of our other stores and let them do it and if they give you any problems let me know. I didn't tell him that my Receipt says lifetime warranty he then goes to say it's not lifetime warranty on Tesla's like wtf. Why would I take my car to a place that didn't work on it the people who worked on it should be responsible for fixing it he told me he didn't have anything yesterday and for me to bring it today I go today as soon as I walk in his option as far as his best customer service was to give me a refund which I think it's full of crap because you didn't even try to fix it is response was oh I put my best mechanic on it so there's nothing that I can do in my manager informed me that I can give you your money back like what?! So no I would not recommend this place of business they're rude they're impatient even when I was standing in line for him to help me someone walked in to bring a vehicle and he's like oh we're close they were not closed it was 350 damn near 4 o'clock. I repeat I will never go to any fire stone locations I don't give a damn if it's a gas or electric vehicle that's out!!!! read more

Firestone Complete Auto Care - Tires Near Me - Redondo Beach, California

I showed up around 5:30pm, close to their 6pm closing time, and needed my tires changed urgently (two had bulges in their sidewall). Manny was able to inspect all my tires right away and provide the help I needed. He even had the Manhattan Beach location send over the tires they didn't have in stock. This was an emergency and I didn't think any shop would be able to replace my tires and align them so close to closing time. 5-stars for their ability to pull through for me during an emergency. read more

This place is the best! Best prices! Friendly great efficient service! The best thing about this place is...... THEY ARE HONEST!!!! (not like meineke !!!!) Don't ever go to meineke in Torrance! Go to : FIRESTONE in REDONDO!!!!!!! MNG, Cesar/Great guy!!!!! New manager:CESAR as of 2022 read more

What a class act this place is. Michael the store manager is extremely nice and was recently promoted because he clearly deserved it. He understands the business as well as the customer needs and Firestone is lucky to have him. Ty the tech is a real professional as well. My car was a serious challenge; very low profile wheels with a reverse lip. There is a huge percentage of the time the wheel or the TPI sensor can be damaged. Ty did it, no problem. The pricing was competitive on top of all that. For tires and auto service in the South Redondo area, you are making a mistake going anywhere else. read more

Firestone Complete Auto Care - Tires Near Me - Redondo Beach, California

Jason and team were super helpful, timely, professional, and patient with me. THANK you for such wonderful service and the pricing is fair. Will be returning if I need anything but hopefully not too soon :) read more

I've been taking my tire business to Firestone for years. This was my first time to this location and it was a great experience. Granted, I knew what type of tire I needed, I knew I would need to order it, I knew they would have all of my information in the system. I called up and spoke with Tim, he confirmed the need to order the tire and like magic, it was here the next day. Dropped off the car around 11:30 & it was done by 2:30.. might have been done quicker but remember (I dropped it off) Went across the street, grabbed Poké and headed to the beach... no bad experience here. If you wanna stick around, the have a tv and complimentary coffee in the waiting area. read more

I always try to offer positive review when I can in order to provide praise when appropriate. But, when people are treated badly and want others to know, like my daughter-in-law was today, I want others to know. My daughter-in-law purchased 4 new tires from Firestone REDONDO Beach a week ago. She picked up a nail the other day, called Firestone for help they said without a warranty they would charge $20 for the repair, even after she told them about her purchase a week ago. She found another tire center that will patch the tire for $10. Before Big O moved from Torrance to Long Beach I used them exclusively. They would NEVER charge me for a tire repair when the tires were purchased from them, even if it had been a long time since the purchase. There is no excuse for this type of customer treatment, particularly during this difficult time. If you want to be treated like a valuable customer go to Big O in Long Beach or another tire center near you NOT Firestone in REDONDO Beach! At a time in this country when companies, banks and landlords are extending or even waiving fees to help the thousands of Americans that have lost their jobs get through this tragedy, disappointing that Firestone lacks the spirit to support the effort. read more

This is the best Firestone in the South Bay Area the service is great and the mechanics are great as well they take care of you here.

These guys are awesome. I read some of the other reviews and can confidently say that my experience was quite the opposite. Cesar and Charlie really make you feel taken care of. They provided great customer service, have proven to be honest and honor what they say. They worked with me when I had a grievance and then proceeded to give me the best value tires I could find. No one even came close to the value that they gave me. Thank you and I will be coming back anytime I have car issues or need new tires! read more

I purchased a used vehicle recently but haven't had the chance to have a mechanic check it out. I took it to Firestone today to get an inspection as well as an oil change. I first spoke with Manny. He was knowledgeable and answered my questions about the services I was requesting. I decided to wait in the business while my car was being serviced. Manny told me about 45m. Exactly 45m later, Charlie called me up to discuss my inspection. He noted that the alignment was crooked and they are recommending that be remedied as well as a fuel service. Charlie went over price of services, showed me how each part of the brakes work, and gave me time to call family to discuss these options with no pressure. I felt completely comfortable paying for the options I wanted and declining services I didn't. I left with my alignement rememdied including a lifetime warranty (including parts and labor, as well), inspection complete, and oil changed. I declined the fuel service at this time. Charlie explained it is regular maintenance to my vehicle and can be done at a later date should I choose to do so. I greatly appreciate Manny and Charlie from this Firestone location. I wasn't made to feel stupid, they were both extremely helpful and patient, and I only spent about an 1h45m total time there. I will return for future vehicle maintenance. read more

I bring my company vehicle to this location for regular maintenance, and the vehicle started to have issues. Transmission started to fail and I had had assumed it had gone out. I took the vehicle to another location and the workers told me it looked like my vehicle had never had its oil changed or any other fluid. I had been taking it to this location for over a year for nothing. Im lucky I wasn't paying for the services myself. This location is absolutely horrible don't waste your time or money here. read more

A BIG thank you to Charlie Huerta. We were headed for a fun weekend event, with an appointment, when we experienced a flat tire. 6 of us in the car - family and one friend. Luckily we were able to get the car into this auto center. Charlie first said it would take 3-4 hours. But before we could even get out of the car he had a service agent get us all set with our spare tire. We made it to our event just in time! Charlie was amazing! Than you for your amazing service and help Charlie. read more

I made an appointment on Saturday afternoon for Sunday morning when they opened at 8am. I got to Firestone at 8:20am. This is for an OIL CHANGE and car check. I'm was still there and it is 11:00 am so it takes 2 1/2 hours for a simple oil change!!! Sad!!!! I will not be back. STAY AWAY from Firestone all together!!! I left at 11:45am. Also I had asked if they could replace my windshield wipers, my front headlight, a cabin filter that I had bought at Auto Zone. AutoZone told me they would do it because they buy parts from them all the time. I guess since I didn't let them overcharge me for all the parts they wouldn't do it for me. Even after I offered to pay for the installation. HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!! I HAVE BEEN TAKING MY CARS TO FIRESTONE SINCE 2009!!!! Not ANYMORE!!!!!! I am taking my car to Valvoline to have my car inspected after Firestone worked on it to check their messed up work!!! Every single person was disrespectful and unapologetic about my situation. read more

When I called I spoke with Mike. It was 3pm on a Friday and they close at 6. I asked if they were going to be able to get the truck in for an alignment and complete it today before they closed. At first he said no but he could do Saturday. After I said that I was going to check other shops to see if anyone could get it done same-day he reversed himself and said that they could get it done. I dropped the truck off 10 minutes later At Firestone Redondo. Mike and I had a pleasant conversation and he said come back before 6 and we'll have her ready for you. He even upsold me a brake flush on top of the alignment and swore up and down it would be done the same day when I asked him. I needed to take the truck up to Highland Park that night. Low and behold I show up at 10-till 6 (truck had been there 3 hours) my truck is still parked exactly where I left it. I wait in the lobby for 20 minutes until 10-minutes after the store closed before anyone asked me what I needed. I asked about the truck and the guy (not Mike this time) said they were going to ask me to leave it overnight and that they hadn't touched it yet. I'm f*cking furious. Firestone Redondo, this is not the first bad experience I've had with you -- but this is the first time you've outright lied to me and then totally blown me off as a customer. This will surely be my last experience of any type with this sh*tty location. My recommendation to Yelpers out there is to use the Firestone on PCH in Manhattan. It's just a couple miles north on the PCH. Those guys in Manhattan Beach aren't liars and they do good work. This Redondo location is trash. I could have had this thing at a shop that could have done the work. Now I get to waste half of my Saturday making up for YOUR broken promises. I would try to get a Regional Manager on the horn to express my concerns but it's not worth the effort. I'll vent my frustration on Yelp instead. Admittedly I should have checked the rating of this location on Yelp first. Absolutely infuriating experience. I don't blame Firestone I blame the terrible management at this particular location. read more

Went to get Firestone tires at a Firestone tire shop...should be pretty simple, right? They don't carry a common truck tire and it would take 3 days to find a more expensive version of the tire I wanted. Sounds like the old bait and switch to me! I've purchased the same tire at America's Tire several times with no issues. Customer service was slow with a lot of attitude. Walked away when I questioned why Firestone tires can't get Firestone tires. I would go elsewhere if you need tires. read more

I will start by saying I've been taking my car to Firestone for the past seven years. I do not usually use this location, but I was in a jam (Or so I thought). I stopped in a and met with Carlos. He hired me out and stated he could have the car back for the end of the day. A few hours later Carlos informs me that my car was fine, I was the issue, user error. Instead of attacking my wallet making up creating random charges, he only charged me for the tires I requested. Carlos is the man! Honest and compassionate. Thanks bro. read more

These guys suck - don't go here. Tried to high sell me to buy 4 new tires when all I need is a tire patch. read more

Firestone Redondo offered a competitive price and great service for tires and alignment.

I would give this business a negative star review I could. I had a really bad experience (worst customer service of my entire life) with the so called manager, who is as rude as someone can be. Charlie was super rude and unprofessional, he wouldnt even let me talk without him cutting me off (by saying papapa and throwing his hands up). When I confronted him he basically told me that he had the position of power of the situation, after that I took my business elsewhere (I have been taking my two cars to this location for 7 years). Rude, Inconsiderate and unprofessional. read more

Can I put you on a Brief hold!! Quick question. Breif hold! Click! Hey man thanks for the great service.

Purchased four new tires for my 2016 Suburban on June 1, 2018. A fews ago my back right tire got a screw in one of the curves, my husband and I brought my suburban to see if we could get the tired plugged. First question from Donna did you get the warranty, my husband says "NO". She then shook her head, we then went out to the truck as my husband repeatedly stated that he wanted it plug. She looked at the tire and said "Can't do", my husband how do you know, she states, "Because I know". So my husband ask so we need a new tire (now mind you this is a leased vehicle and we have only three more months left). So we did NOT want to pay for another new tire that was two months old. My husband then ask can you at least try. She said I know we can't do because it won't work. So my husband said your final answer is a new tire. She said yes... He then brought to a local gas station (Shell 28103 Hawthorne Blvd, Rancho Palos Verdes, CA 90275) that has done work on our vehicles many times (and always accommodating and does great work!) My husband asked if he could plug it... he said I will try and let you know. Within 15 mins he called my husband and said all fixed and for $20! Yes $20. Morale to the story... will NOT go back to FIRESTONE, even though we have the past. NO CUSTOMER SERVICE.... and the SERVICE ADVISOR: DONNA is always right. Or in her words you don't like you hear! read more

Firestone has been taking care of my cars for many years. I remember when they went from Firestone to Tire Station then back to Firestone. I also remember Donna, she was good. Tim is the current service manager and has been for a while, he is also good. We've had our disagreements over the years but Tim always seem to makes it right. One time I had a beef with their coupons and complaint to their headquarters (it wasn't Tim's problem) but it was Tim that called and smoothed things over. Even thought Firestone is known for their tires, they've performed general maintenance and repairs on my vehicles, transmission rebuilt, oil & filter change, tire alignment etc. Sometimes they are a little too pessimistic about the state of my tires but hey at least they gave me a heads up. Things may be at a standstill (literally) if it weren't for Firestone. Next time? I think my TL needs an oil change. read more

I needed an oil change and when I called my dealership to schedule an appointment I asked how long it would take and what it would cost. When they told me it would take 1 hour and 45 minutes and cost me around $50 I turned to yelp. ENTER FIRESTONE! I figured if this place worked for Joan and Aly it would work for me. I dropped off my car, went across the street, with the intention of just getting some gelato but I ended up buying a new fish from Petco. When I got back my car was already as good as done! I couldn't believe the dealer was going to take 1 hour 45 minutes! Stooopid! Oh, and It cost me less than $25!!! SCORE! read more

This Firestone is conveniently located in the neighborhood. I've been here several times over the years and they've always been reliable. I appreciate staying local to take care of basic necessities such as car care. This last time, they fixed my tire on a busy holiday weekend. Thanks guys! read more

I've followed the Retail Service Manager, PJ Kooklanfar, where ever he goes! PJ has been working at this location for awhile after transferring from a nearby store. PJ is the epitomy of professionalism, personality, concern & knowledge. He deals with all types of personalities in his position & continues to maintain his professional demeanor, no matter what the situation. I admire him a great deal for staying as calm & cool as he does in stressful customer situations. Recently, I was in the area & stopped in for an oil change. PJ, Tim & the entire staff were extremely pleasant & professional. It was a busy day at this location, but they were stil able to complete the job in a timely & pleasant manner. Kudos to this Firstone staff for their outstanding professionalism & customer service. I'm definitely going to return to this location & tell others about what a pleasant experience it was. read more

Great guys! I stopped by after Pep Boys dropped the ball and needed to have four tires installed. They did it at a reasonable price and got me going fairly quickly. I ended up needing a wheel alignment after the tire they took off was worn to the side and they did it without any delay. They kept me informed the entire process. This will be my go to place from now on! Thanks again read more

I've been okay with this branch for the most part. I have their lifetime alignment package, so I bring each of my cars in to check the alignment a couple of times a year. I have also bought tires from them, when they had a lower out the door price than tirerack, other local chains, as well as Costco for the tires i wanted. Shop around to be sure. I'm sure this isn't always the case unless you comparison shop. All the tire stores order from the same local tire warehouse distributor and markup accordingly. Installation prices are also very negotiable at these tire places. This time around, i asked whether they can check my brakes along with the alignment, and Tim started marking me down for the $19.99 inspection. I asked whether brake inspections are free at all places, and he asked whether I had any symptoms. I responded that I wanted to know how much pad is left on my car, and he pretty much ignored my request for the brake inspection, and moved on to tell me that I had uneven tire wear. I actually know I'm due for brake pads and vibrating rotors, but didn't want to self-diagnose myself into a trap. I would have welcomed a quote from them on the brakes to determine if they were in line with my expectations. Regarding the uneven tire wear, I had only bought those tires 7 months ago, and these guys are my lifetime alignment guys. If my tires are wearing unevenly, go align it, and align it better than last time. That's why I'm here. I wrapped up our conversation by asking whether he can check my brakes or not, but he said that it'd take an extra hour for the inspection. Short of begging him to take my cash, I offered to give Firestone some additional business, but they weren't interested. read more

Mike is awesome, brought in a couple cars for oil changes and he automatically told me he discounted the price for online coupons, and made some recommendations for things my car needed down the road. Great customer service and honest. read more

DISAPPOINTING SERVICE! I had dropped my car off this morning at 11am to have my brake pads replaced and the guy at the counter said it was no problem and that it would be done by 3pm. 3:45pm arrives and I get a call from them saying that they haven't even gotten a chance to even look at my car! If it was going to be a problem for you to even get to my car, you should have told me before you wasted my time! I could have and should have taken my car to somewhere more honest and more dependable, especially when it comes to time management. As I left, I could see 2 open bays and 2 employees hanging around, not doing anything. WHAT A JOKE THIS PLACE IS! I would highly recommend NOT coming here to these clowns who can't even gauge time correctly! read more

"Meh. I've experienced better" is totally right. This was my first stop when my attempt to patch a tire at home was unsuccessful and resulted in a larger leak. I asked for help with patching the patch, and they told me that couldn't be done and they tried to sell me a new tire. And there would have been a huge wait. I took my car to another (mom and pop) tire shop for a second opinion, and they patched my patch within two minutes and sent me on my way. Therefore I don't have the impression that this place is totally ethical. read more

I had been a customer here for the last 15 years. When Tim was the manager, I had complete confidence in their work and customer service. Something has changed and they are now TERRIBLE. They let me drive away after service, only for me to notice the tire pressure readings on the dash indicated they didn't fill the tires correctly and one was dangerously low. Brought it back, they said they fixed something but the problem got WORSE and when I called to raise the concern, the new manager (Michael) only argued about the things they DID do (basic oil change, etc), then said "you might have to take it to the Mercedes dealership then", and hung up on me. Need a new, trustworthy, reliable mechanic! Bye, Firestone! read more

I have been going to this Firestone since I have moved to Los Angeles in 2011. Great team and service and can't beat their lifetime wheel alignment. read more

This place is great I've been coming here ever since I bought my car. They treat me with care and work fast. I have never been disappointed with their work. My battery needs to be changed every six months but they give me the best one. read more

I have a fleet vehicle that I would, up until now, bring in for service. I needed a simple flat repair done today. Which was 100% repairable (I have worked in the auto&tire industry) but upon dropping off my vehical, the service writer said I would need a new tire because they don't clean out the temporary Factory sealant that came with the vehicle. (No spare tire, just a pump and sealant kit) He said it wasn't possible to clean....unfortunately for him I have cleaned that gorilla snot out of countless tires and applied perfectly good patches....so obviously someone is either lying, or just lazy. Either way, I'll start taking my fleet vehicles to pep boys, where they had NO issue fixing my tire. read more