Never have I ever had worst work done…read more I have more problems with the car than it came with. I seriously don't know why this shop here with all of the guys in there you would think that they know what their doing But they don't. I took my car over there and the had things stolen from my car, charged me thousands in cash for my e break tires and dash and inspection and all of these test to be done but when I gotten my car. it was as if they did nothing. E brake still doesn't work lights still up on the dash, buttons that worked before no longer work now. & then on top of the charge extra for parts that were stolen when it was in the possession don't trust this shop especially the employees&their prices or their work.

If you want an honest repair shop, don't use this business. They took advantage of me. I ended up…read morepaying $2300 for something that should have cost $650. A friend who is an auto mechanic explained everything to me. Jiffy Lube would have fixed what was needed for $650.

Great crew and value - I have a simple car - Chris is great and his team works over a checklist of…read moreitems . Recommendations are made and information is freely given . Once you start coming in , coupons are sent out with reminders via email . Great value with coupons -

I work right down the road from here and got my oil changed here last Friday. I was shaky because…read moreof the previous reviews but I had a great experience! I waited maybe 30 minutes before pulling in and only had two cars in front of me. Once I was in, Nelson lead me through everything that was going on and couldn't have been nicer! Hard to find anything to complain about. I'll be going back soon to get my other car's oil changed!

Great place to get a quick oil change. Bonus is the car wash that is included with your your oil…read morechange!

As a local resident of Exeter Township, I had my car serviced and washed by Scott's on occasion…read moreover the past 25 years and have been relatively pleased with the service. However, I decided to get my car washed last week and was not overall pleased with the service. I sat in my car looking at a employee who was engaged with another employee who held a lengthy conversation without once acknowledging my presence for more than 5 minutes. Once I paid for the ultimate top tier wash as I had in the past, I noticed that not only has the price increased, but that I was even taxed on the wash. Never, had I been taxed for the car wash at any car wash in my lifetime. Because I always tip, I initially felt bad that I forgot to bring cash, but after my experience and reading recent reviews from other customers, I now understand why the service I received was atypical of the Scott's car was I had grown accustomed to.

I was there a few weeks ago for a fuel system cleaning service on my wrangler. I was attended…read morequickly for being a Saturday and Cody the service tech was friendly and when asked, he gladly explained what was all done.

Went for an oil change, was persuaded to get the most exspensive one because it'd be better for my…read morecar supposedly, it hasn't even been three months, both cars we took for them are empty on oil, we drive 10 mins to work and that's all the driving we do, we still have over 2,500 miles till it says we need our next change, but we're already out of oil and they won't help at all just want to charge us for a new change

Didn't fix car properly, parked car on open street unlocked…read moreand items were stolen. Broke a sensory in my car. They wouldn't honor there own coupon

I was told not to go here because they never pass anyone and are "looking to charge to fix the…read morethings they find wrong" but was surprised that my check engine light was not on prior to the inspection but was on afterward. This leads me to believe they may have CREATED an issue. I will recheck my car with the dealership who usually services my car and repost. My gas cap is OEM and brand new just purchased and they said it failed a "pressure test"

Ayden helped me out massively, he is a great dude. I am happy I came to Monro auto!! Came out and…read morehelped me fast and did it well. Thanks Ayden!!

So I often turn to this place quite enough over the years from reliability and established…read moretrustworthiness. The professionals over here display that upon their hectic schedule for above and beyond customer satisfaction. Especially, Owen S. and mostly for my experience his emissions guy, whose name I don't quite recall, are the cool guys that handle all my issues. I've gone to them with car battery issues in the past, or even nails in my tires problems. No matter the busy footwork that the other customers are their priority too; they have still kept me at the top of their importance to efficiently take care of my urgent and upmost needs on the subject at hand. Once again, It is always a pleasure arriving and leaving with relying on them and the trust between their work and results. I recommend this place to anyone to see it to themselves to book an appointment and get things rolling smoothly. For I will be stopping on by always.

I went to your location today for an oil change. Location is 3600 North 5th Street Hwy, Reading, PA…read more19605 I pulled in and people were nice, they started on my vehicle and luckily they DID NOT empty the oil. I was told by the lead female tech that, "THIS IS YOUR ONLY OPTION FOR OIL" Which was the VERY expensive oil for a total of $101.99 I told he no that I wanted conventional oil, she stated again the this oil was MY ONLY CHOICE, or I COULD GO NEXT DOOR AND BUY MY OIL. SERIOUSLY??? WHAT A SCAM YOU ARE RUNNING!!! I HAVE NO CHOICE? iT'S MY CAR! I went to Jiffy lube and the RECOMMENDED the high oil but they put in WHAT I WANTED, for $49.99

Quick service, friendly technicians. Thorough job, BUT! $91 for an oil change even though I had a…read more$25 off coupon is ridiculous. Without the coupon it would have been $117 WHAT!!!

Receptionist has an attitude, asked some basic questions and instead of getting help got sarcastic…read morecomments back. not gonna bother taking my vehicles there

Very friendly: they even offer shuttle service if you (as I did) had an all-day inspection to knock…read moreout. They also use texting to keep in touch with you as the day progresses. Got a box of Girl Scout cookies and a smile when I checked out. Recommended.

Yesterday, the plastic splash shield under my car came loose and started dragging on the road. It…read morewas stressful, inconvenient, and honestly just one more thing I didn't need to deal with right now. I called this Mavis location (Sinking Spring, PA), and they told me to bring the car over. They got me in almost immediately, removed the damaged piece so I could safely drive the car, and explained exactly what I needed to do to get it properly repaired. When I asked how much I owed, they told me there was no charge. What they probably saw as a quick favor was a huge act of kindness to me. Life has been throwing a lot at me lately, and they took this problem that could have been the last straw for me, and they made it disappear. They were patient, helpful, professional, and genuinely kind. Customer service is one thing. Human kindness is another. Yesterday, this team gave me both, and I am incredibly grateful. Thank you for helping me when I really needed it. I'll remember it for a long time.

This was at Elverson location. I had appointment on two consecutive days for an oil change. First…read moreday they turned me away due to back log. This was just 2 hours after they set up appt on phone. A simple call to reschedule would be warranted for customer service - but this did not happen. They however scheduled me at noon the next day and claimed I would be a priority. What happened was similar result. After one hour of waiting I approached manager to find out it would be at least another hour. They are back to their old management style - no customer support. I spent nearly four hours of my time trying to get a simple service and paid for gas on two trips to shop only to walk out with NO SERVICE!

They dont pick up phone . I called over 3 days , was put on hold . My call log showed 57 attempts…read moreto speak to someone. Today I arrived at 7:25 am. All doors locked, 7:50 door was unlocked . I walk in to a manager who flat out lies to your face . When asked why they don't pock up phone , he looked at me and said . " the phone has not rung" when asked why door was locked , looked me in the face and said ," the door was open" this is a manager of a publicly traded company with utter contempt for the truth . Needless to say these people absolutely are not to be trusted to tell you what might be wrong with your car . The fleet account required the car be serviced here , I called them and told them that it's on them to learn to navigate the maze of lies . DO NOT TRUST ANYONE IN BUSINESS THAT LIES TO YOUR FACE ! Hours on website and recording wrong ? How are they still in business??? PEP BOYS IS A DISGRACE !

came back again to change a old headlight bulb and miguel was very professional made me feel at…read morehome thanks again guys will come back again!