Second time here and these guys knocked it out of the park…read more Memo: don't try to come on Saturday which is super busy. If you can come in during the week they don't have a million people trying to get their tires fixed. Shawn was awesome. Came in on a Tuesday to add a couple new tires. They did not have them in stock but told me they would be in the next day. He called me in the afternoon and gave me a green light to come in at 6pm as planned. They had those puppies mounted and ready to go by I want to say 7-730pm, and at a decent price for Michelins.

Went in for a 3 o'clock appt, after 2 1/2 hours my car had 4 tires replaced and a wheel alignment,…read morewhy so long good question. They had no urgency on getting my car out. $1100 and all I got was aggravated, I learned my lesson, never again would I go back there/

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.

I just left this Mavis location and can not praise the service enough. My daughter was on her way…read moreback to college when her tire blew out on 422. Derek was so friendly when we arrived and told us what the options may be depending on the damage. Long story short, we left with a new tire. I have never been to a Mavis before and it was a great experience in what was a slight emergency situation. Thank you Derek!!

Almost 3 hours for an oil change car hasn't been the same since, horrible don't do it!!!…read moreYou have been warned Didn't take a pic but these idiots left an oily rug under the hood good thing I needed washer fluid. Ughghhh

This place is amazing. Friendly people And honest. Thanks…read morefor all you do for me and my family.

I watched them wipe oil on a rag then try to convince me it was coming from my car. Not even slick…read moreabout it. While there they also mocked and harassed a bicyclist who had been hit by a car outside and came into the shop for help. One of the worst displays on human behavior I've seen in a while. The whole crew had a terrible vibe. The whole thing turned my stomach. I'd give zero stars if I could. 0/10 do not go there. Also, don't be fooled by the rebrand to "Jim's Automotive." Unless every single one of those employees is gone and they've changed their operating strategy? NO GO

This shop is AMAZING. I took my car here because it failed inspection and every shop I called…read morequoted me well over $1k to fix it. I called Lee Myles, and Brad took the time to explain to me all the issues that failed inspection. Not only was he friendly and patient, but they quoted me HALF of what I was getting from every other shop. As they work on your car, you get emails with updates showing pictures of what they're finding during inspection and working on, which really helped me (a 25-year-old female) ensure that I wasn't getting scammed. Definitely would recommend this place to anyone looking for honest people to tell you the facts and get your car fixed for cheap. I live in Lancaster and will absolutely be driving to Reading for any of my car needs from now on.

Never have I ever had worst work done…read more I have more problems with the car than it came with. I seriously don't know why this shop here with all of the guys in there you would think that they know what their doing But they don't. I took my car over there and the had things stolen from my car, charged me thousands in cash for my e break tires and dash and inspection and all of these test to be done but when I gotten my car. it was as if they did nothing. E brake still doesn't work lights still up on the dash, buttons that worked before no longer work now. & then on top of the charge extra for parts that were stolen when it was in the possession don't trust this shop especially the employees&their prices or their work.

Would never go anywhere else! Was at another "dealer" and decided to get a second opinion after…read moretalking to a friend. The "dealer" told me I needed new brakes. No new brakes needed and saved about $1000.

Professional; Timely repair to my Jetta. Grease; Oil; Filter change; changed a running light;…read moreand repaired an Electrical problem with the Jetta; all at a reasonable price. Highly Recommend.

I recently got my inspection and brakes done at M&M and was extremely impressed with the whole…read moreprocess. They were able to do everything same day and very fast and the price was competitive. All the staff was knowledgeable and very friendly. I've brought all 4 of our vehicles back here since and they've proven their trustworthiness. We will only bring our vehicles here!

Tried this place many times . Don't go there . Last year I…read moreleft my car over holiday and they said they would deliver my car to my house but used 1/2 tank of gas and there was some child sunglasses in my car . Second they charged me a Kong's ransom for an alternator and a battery . 2 weeks latter the alternator dies they replace that one with a better one as the said and it died 9 months later did not replace but rebuild it ? Totally a bait and switch with junk parts . Every time I take any of my vehicles there they find a million things wrong and charge me a lot and my vehicles are newer with low mileage. Find a better place unless you want to spend money for no reason

My family and I have being getting all my various cars inspected and serviced for many, many years…read more Dana keeps up with all the latest trends and stands behind the excellent service.

Great people to deal with. Very courteous and knew the car repair business. Open and honest as to…read morewhat was wrong with our car and gave us several options for the repair.