Wonderful service. Driving from RMNP to Florida and got flat tire. Service here was wonderful and FAST. Wonderful helpful employees.

I recently just bought a 2019 Rogue so i've never really had to take a car in ever. The car only has 40 thousand miles on it. When ever i was driving or just turning the wheel i noticed the left driver said tire would make like a pooping noise, my husband thought it was either the CV axle or the wheel Bearing. Four hours later i called to check on the status and they told me it was the back driver side hub cap. When that's not where the noise was coming from. But what i don't understand is they like just took it off and didn't even replace it didn't tell me they ordered a new one, ( we have a warranty through Silverrock so everything was going to be covered.) so here's my car looking ghetto with only three hub caps on. I also asked if they could check the oil because i wasn't sure if they changed it before i bought it. And they didn't even check, when i went out with the worker to see where my hubcap was( it was on my seat) i asked the man if i had to sign anything and he just ignored me. When i got home my husband looked at the hubcaps, he put the one back on and i guess they switched the driver side hubcaps and the front driver side wasn't even on properly my valve stem was bent because they didn't put the hubcap on right. I definitely do not recommend this place. Not only was it bent they put it on wrong?? It's like one of the easiest parts to put on and they couldn't put it on right? ---- Just went out to my car and saw that they even took the front passenger hub cap off as well and then put it back on wrong. So now Three of my Valve stems are bent. Just googled what can happen if they are bent and it can throw off the tire pressures sensors and it can register as a flat tire. The part itself doesn't cost too much but it's beside the point. None of them were damaged prior to them looking at it. read more

Firestone Complete Auto Care - Front Driver side Air Valve - Tires Near Me - Pueblo, Colorado

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Set an appointment specifically waiting for the "Master Mechanic" to do an alignment. Was there first thing in the morning. Went and had breakfast then came back, car hadn't even moved. Waited another half hour and reluctantly asked for my keys. Didn't complain or anything because I get that folks are busy and understaffed. No one even attempted to tell me they were behind. read more

In June, I bought four new tires for my car at Firestone in Pueblo on 8th st. One tire deflated lower than the others and I went back to the shop on several occasions seeking repair. The cause wasn't found and the dealer said that I'd just have to continue adding air for the life of the tire. Furthermore, they wouldn't replace the defective tire and were going charge me a $25.00 fee if I came back about the same issue. Who do I complain to about this poor warranty service? read more

Always been good to me up until the last couple of years . Took my car in for a balancing and alignment. They did the"balancing" . Left with my vehicle it was still shaking badly. Took it back. They said it's good now if not it's something else wrong. I drove it home 25 miles and it was still shaking. I said no more and called the dealership where I bought my car and brought it there . It was a balancing issue. I had to pay more money to have it fixed when they should have fixed it right the very first time. I've been going to them for close to 10 years . Well that was my last straw. They won't be getting anymore of my business. read more

I had an 11 o'clock appointment and am still sitting here 2 1/2 hours later...never coming back to this location again!!!

I had a blowout, I put my spare on and it blew out a few miles down the road. It was on a Sunday all of the other tire places in Pueblo were either too "busy", to close to closing time, or closed. We explained our situation, and they said to get it in. It was later in the afternoon so we was in a race against time. They met us at the door and got it done, minutes before closing. If it wasn't for them we would have had to leave our vehicle on the side of a dirt road with all of our fishing gear overnight. Thank you for your great service and product. I will be coming back to get all my tires replaced! Thank you once again! read more

i drive about 75k miles a year. i use older beater cars to save money and to have huge depreciation write-offs. Accordingly i am in Firestone complete care centers about once a month. Most Firestones do top-notch work, but a small percentage of them tend to oversell you. this location is by far one of the best Firestones that i have ever visited. They fixed parts that many Firestone's would have replaced. they saved me a lot of money. Very cool staff which kept me informed throughout the whole process. read more

This is the second time now we've had an appointment in the early morning and by mid afternoon we get a call saying the technician 'forgot' our ticket and now they're too busy to get it done. What an absolute joke. We've contacted corporate already and when we went in to get our keys, they acted unphased by the fact this has now happened twice and we've contacted corporate. This place has gone completely down hill and it's a shame. We've used firestone for years now and won't be going back because of how poorly this location is ran. read more

Hey Pueblo Firestone..!!! " This is the tire store" to spend your money at. Very dependable quality tires at extremely good prices, especially in the current climate of inflated prices at other top brands stores. Their customer service was amazing..!!! Dino (mgr) & Mark both worked very hard to get us the tires that we needed and at a very good price. Their professionalism and eagerness to help a customer is what impressed us the most..!!! read more

well car runs great... a little pricey and baby Huey needs to take some anger management classes or take a nap ... which I was prepared to give both to him but all in all... car runs great read more

Absolutely amazing customer service!!! So helpful. Abby is amazing. I got a quote from a dealership of all this work I needed and only actually needed half. They didn't try to just take my money like some would. They're all great and so friendly. My work was done in a reasonable amount of time. This is exactly why all of my cars and all my work is given to Firestone but this one is by far the best I have been to in Colorado. read more

Great service. My repair was done promptly within the time agreed upon. Fixed a part so I didn't have to go to the dealer. No complaints!

This store is crap. My girlfriend goes in for an appointment for a rotate and balance and these idiots try to sell her wheel bearing replacement on a bearing that was replaced less than two years ago. They refused to do a balance and rotation and were condescending and rude. If you are female avoid this store. If you are not argumentative and highly knowledgeable about car repair avoid this store. Just generally avoid this place. read more

Made an appointment for tire rotate and balance showed up 15 minutes early.. was told it would take 45 so walked to have lunch and a drink l.. come back over an hr later to the person behind the deck saying "unfortunately sir we are behind and have not goto you yet" with o a call to let me know that they suck lol. Very inconvenient and unprofessional won't be back and will tell others to. Ever go there or any Firestone ! read more

Scheduled an appointment on 2 different days only to have them never perform the work. Horrible customer service and they don't honor their appointments. Will not go back! read more

A little pricey but at the end of the day they applied discounts and you can't beat the service. A huge project done in one day and very kind, explaining the processes along with 12 month or 12000 mile guarantee you don't get that often. read more

Went in to get ONE tire patched up and repaired and they denied me told me to come back in TWO DAYS because they didn't have time to do it when there was over 2 hours left of business hours. read more

Be very cautious when dealing with Firestone in Pueblo Colorado, I highly vote against getting any air conditioning service done there. The first thing is that they will have sit in the store for up to an hour before they let you know what is going on with your vehicle. I went in there to get my air condition service and they gave me 5 different suggestions of services that needed to be done right away so I got those done and then my air conditioning still wasn't working after spending over $600 later and then they tell me oh we found the problem now that'll be another $300. All I can say is be careful take someone with you ask a lot of questions and just don't sit there and watch TV . read more

Quite frankly my rating here is probably affected by my previous experience. I was informed this location had a management change, so I gave them a shot. I have been faithful to my previous promise of driving to Colorado Springs for service. Nathan did a fantastic job. Between him and his service manager, I received service I have come to expect from Firestone. I took my wife's vehicle in for an oil change, tire rotation, and balance. My vehicle was done quickly and done right. In stark contrast to my wife's luxury SUV, I drive a simple 2002 Chevy Cavalier. I'm just a practical man. I had recently purchased the vehicle at a great price knowing it needed some work. I usually do the work myself, but had injured my back. I was able to get a few things done prior to the injury and decided to give this location a chance on the rest of the work. I took it in with a list already and some further diagnostics being required. What can I say? Nathan has reshaped this location. I called a few hours after dropping it off to get an update and received a very candid, precise, and well explained estimate. It hurt dishing out over $1000 for work I can do myself, but it had to be done. Nathan stepped up and gave discounts for multiple services and took combined labor into consideration without hesitation. He wasn't bothered by my questions of brand of parts being used, which few customers ask. He did a fantastic job. It can be difficult sometimes dealing with someone who understands the business, because we have our own opinion about how our vehicle can be serviced. It is our vehicle, though. Nathan didn't flinch. He agreed with me on some products I wouldn't want installed on my vehicle and was well versed on the trends of manufacturers. I was very impressed by that. Sometimes brand loyalty can override common sense and taking care of a customer. I love Bridgestone/Firestone tires. Their tire line is superb. I look forward to doing business again with this crew. read more