had an appt. and they were ready for me the minute I walked in the door. Had my tires on in no time and even saved me $50. This is why I am a loyal customer. Being retired and on a fixed income, it is great to be able to really trust somebody. read more

idk why but every time i come in to get a flat fixed I get treated like crap. I'm sitting here now and just asked the girl why road rash wasn't covered on my warranty and she told me she didn't know. I said well d you work here and all of a sudden my flat tire is gonna take 2 hours. well I got nothing but time. i use to buy tires at 600$ a pop here all the time. Not anymore. read more

Came in for a 10am appt. TWO peop e came in after me and they got service first. Had to wait extra long. The system where they intercept before you walk in is flawed. No one was there when I walked in...then they got the next two coming in while I waited. Only one guy at desk on phone while trying to assist someone prior. When the directional snow tires were mounted at the beginning of winter, they got one backwards that I noticed a month later, so I had to come back. That was less an issue because I upgraded generic tpms for those tires -just did it at the same time. read more

Went there yesterday and waited 30 minutes to get my tired filled up and to see if I had a nail in my tire , which I did cause I had to go somewhere else to get it checked out . But the guy at discount was doing nothing but standing around watching other workers work and randomly looking back at the line I was in for about 30 minutes and I finally left and when I drove out he finally went and helped the people that were in line behind me. Horrible customer service read more

Discount tire is the place to go for new tires or alignments or getting a nail in your tire with good prices especially if you have insurance on your new tires. Cheapest place I found in Pueblo and I looked around. Very professional employees . read more

I have been going to this location I believe for 20 years maybe more several different managers Today I had a experience with Frankie, the new manager All I can say is she is a very good manager. She's out there putting on tires doing the job herself. I had the other discount 10 days before fix a flat well it consequently was bad and it leaked out Frankie got me one ordered overnight and told me there would be a bay waiting for me when the tire came in There was some confusion, but Frankie jumped on it and worked it out and they got my tire done and rapid time Thank you very much, Frankie and your team I love how you're out there working yourself very hard encouraging your team to work hard and do a good job They did get some grease marks on the inside of my car, but I wiped them out so that's not the end of the world but I wish they would be a little careful They are going very fast Five stars Frankie, I appreciate your help My car is the white Mercedes CLS 550 Just so you know who I am, Frankie read more

Everything... they are the best fair prices, friendly workers speedy service. Lots of parking nice clean shop work area, and nice clean waiting area. read more

Kyle from discount tire wanted me to add more info on his link,but the link didn't work couldn't copy a paste, got nothing.But I will add since I didn't add this part .After 2 hours and 15 minutes told the salesman give me my keys , so after all that I didn't get my tires rotated.But after waiting 45 min the website said complete. So I my opinion is they put complete to make there metrics look good for corporate. I'll go somewhere else to rotate my tires and I'll never go back. read more

I was coming from Trinidad to Pueblo ( roughly 1 1/2 hours ) long story short I was almost 1 hour late for my appointment due to a wreck on I-25 & there was construction going on the road that leads to them so I couldn't even figure out how to get in parking lot once I finally got to Pueblo ... I was frustrated for being late to begin with & was going to just have tired balanced & rotated.. They were very busy but as I was getting ready to leave decided I wanted to get a full size spare since all I have is a donut & I live hour & half away & wouldn't be comfortable driving that far on donut.. But also decided since I was gonna be spending $250 I might as well get the Discount Tires credit card cuz there is a promotion right now to get 5 percent off your 1st order but for some reason it wasn't letting me apply for credit card on my phone so we had to do it on there computer there... ****** Fantastic Job Guys ****** Patrick Adam Tyler we're so helpful in getting everything taken care of considering how busy they were & I just kept adding more things for them to do & NEVER ONCE did any of them seem impatient or anything. They continued to give me some of the BEST customer service I've had a in a very long time.. I will forever be a loyal customer to this location.. HR you sure made a fantastic choice by employing these 3 wonders employees.. keep up the great work guys & until next time be safe.... Highly Highly Recommend this business. Would give 10 stars if it let me..., #1 Employees -- Patrick / Adam / Tyler read more

The service here was super fast and the staff were very kind. Damian and Mike were the best! Highly recommend this location. I am from out of town and needed new tires ASAP to finish the remainder of my road trip so I was thankful for the great service. Great value too for 4 new tires! read more

The manager gave the best customer service I have had at a tire shop. They are honest and I will be returning.

Gabe was awesome! He was honest and kind and informative. His insight gave me peace of mind.

this place does not listen to the customer. I told the guy 3 times I would wait even though it was going to be a couple of hours. he proceeded to keep want me to drive on a donut on an awd vehicle. that's not good! I feel he did not want me sitting there I had no other choice. I felt like he continued to harass me as I walked out the door. I drive a lot and buy tires more frequently then others. went to another place and had tire fixed in 15 min. read more

I dont give any stars poor service I waited two hrs to get a flat fixed. If u don't call for a appt u might as well take Lunch and dinner. They don't care if u come in off the road .a family from Texas how to wait a 1 hr and 45 to get a tire taken off and put and they had to go miles out of there way to get it done. I give them zero stars bur they won't post it. Contacting corporate read more

Business here is always great. The people treat you with respect, they work hard and the tires are always the best the town has to offer. Although new tires are often daunting the people here seem to make everything more enjoyable and smooth. Thank you for being a great business. It's always a please working with you all. read more

Thanks to Marlon I'm giving them 5 stars instead of 4. I made an appointment to get new tires and pressure sensors on all 4 wheels of my truck. Due to some miscommunication they forgot to install the new sensors. Could be due to me being fairly deaf. Anyway, I ended up talking to a very polite young man named Marlon instead of the first people. Despite them being very busy Marlon got my truck right back in and solved the problem for me, taking his time from the sales counter and jumping right in and changing the sensors out himself. I certainly would have left a bit unhappy if it hadn't been for him going the extra mile. He even put in extra effort to accommodate my piss poor hear in a noisy environment. Thanks Marlon. read more

We bought tires for our truck and our Jeep. We took the truck in because the tire had a slow leak. They told us they couldn't repair it so we asked them to put it back on. The man said they couldn't because they had destroyed it looking for the leak. Yes, he said "they destroyed it". But they refused to do anything about it other than put the spare on. Now I am without a tire and all I had was a slow leak. Really?!?! They admitted they destroyed the tire. I have to buy a new tire at my own expense because they destroyed mine. I definitely won't buy it there! read more

The staff was awesome, we got a screw in our tire and we stopped at Discount Tire to get it repaired at 3:45. We told them we had to be at Exit 146 by 5 PM, they repaired the tire by 4:10 and we were able to get to our destination 4:55. Thank you so much for your efforts. read more

I think the system they have implemented for safety during COVID-19 is awesome. They're so busy but do such a good job of safely distancing everyone. Marcos helped me and he went above and beyond. He was patient and assisted me with so much, he made sure I was taken care of the whole time and updated as needed. When I left my car felt so much better with my new set. Thank you Marcos and thank you discount tire team :) read more

How do they find good help? Like seriously, everyone that works there was so nice, courteous, & respectful. The service you receive there is unreal nowadays. I highly recommend them. Todd, Chris, & Marcos were all gentlemen that I spoke with or that actually serviced our vehicle. read more

Came to Colorado to see property we bought sight unseen and the roads to the property were wet and muddy, more than our Subaru could handle...almost got stuck but our amazing Subaru came through for us once again; tour off all the wheel balancing weights on all the tires which made driving at any speed over 50 almost dangerous. We walked in and these guys had to scrape mud from the tires before they could balance them and never drowned or complained. The balancing was completed quickly and we were again on our way on smooth wheels. No matter where you travel there is always a Discount Tire there to help when needed!! This is why I've done business with Discount Tire for more than 30 years! read more

I had been totally discriminated!!! I am deaf but doesn't make any difference!! I came little after 10am. Drop off my partner truck just for rotate tires and fill the air. That is all!!! Very simple!!!!! He wrote on note. Will be done by 11:30am to 11:45am. That is fine. I left to kill my time to stores. I came back at 12:15pm. Didn't text me that truck is ready. I gave them extra time by 30 mins later. I walked in lobby. He looked at me and see the truck haven't touch. He act shocked surprised. He went in the garage talking to employees. He came back wrote note said he is sorry for late there are two cars ahead of me. I said ok. I wait in lobby. I watch through window. Finally they pick up the truck that I don't see two cars go in garage at all. He lied to me!!!!!!! I feel disgusting and discriminated for skipped me and work others that I was ahead of them!!! Very upset how they treated me.. read more

Absolute life savers. Came in right before close and they still helped us. Seriously so nice and helpful.

Professional, considerate, and respectful. Buying tires is a pleasure, as they present the options without trying too hard to sell the highest priced ones. My salesman even called me later that day thanking me for the business. read more

Been going to Discount Tires for decades. This Pueblo location is the largest I have seen in Colorado. Good prices, professional service, and customer friendly policies. Free flat repair, free air, free balancing, no interest financing. Shop the website before you go to the store. There are cheaper tires on the site sometimes, that the store orders in. read more

Took my vehicle in for a flat repair right as they were closing and Jaymie was kind enough to keep the shop open. Unfortunately the vehicle broke down in their parking lot so they improvised and repaired the tire in the parking lot. You won't get better customer service and I want to say thank you for all that helped. read more

Thank you to Chas! Excellent service! He seriously helped this worn out nurse! Great place to buy your tires!

I came in the day afterThanksgiving because I thought they might have Black Friday specials. I bought a car with low profile tires on it. I wanted to put regular stock tires back on the car. I was told I needed a lift kit. And was quoted a price of over $700 just for tires. I contacted the former owner of my car and also extensively researched my car. No modification were made to put low profile tires on my car. So all I really needed was 225/55R17's. Well I could not be happier, Walmart quoted a price of $509 for Goodyear All season radials. Thanks guys for doing nothing. Please don't think all women are stupid. I used to emission cars for the state. Your actions speak for themselves. I recommend going anywhere else, especially after reading the rest of the reviews. Just because you are busy does not mean you need to put off prospective customers. read more

Excellent, friendly and efficient. Todd is a fantastic and caring sales associate. He was so awesome in going out of his way making sure my son was safe with his vehicle. He went above and beyond!! I will be going in to speak to his manager about how amazing he was with my son and his vehicle!!! read more

Terrible experience. I bought tires from discount tire and got a nail in one. So I brought it to them to have it patched but they said they couldn't patch it and I had to warranty the tire out. So I leave my tire there, pay for the warranty and go back to work and wait for their call. No call. So I called an hour later and of course the tire was finished. They just didn't bother to let me know. I get there to find out they patched my tire after they stated they "couldn't" and tried to tell me it was a new tire. I'm so unbelievably irritated with this experience that I will no longer do business with this specific discount tire. read more

I went to Discount Tire today to drop off my SUV for a 10am appointment. Just the usual rotation and rebalance. I stood in a very short line for just over 30 minutes. I cannot imagine why any customer should wait for that long to drop off a vehicle for an appointment. They were very busy and were understaffed. (They had a "Hiring now" sign out). I am generally patient and understanding but on this day, I had a ride waiting outside for me and he also had an appointment to make. I shared my experience with a man whomI believed to be the manager. He apologized and said he was dealing with an employee. My reason for sharing my experience is I'm wondering if this an acceptable waiting time for customers? I have purchased my tires from Discount tire for many years, but now I'm wondering if paying a bit more is worth the value of better customer service. read more

Eric James saved my christmas. Fantastic customer service! He even set me up with an appointment for an alignment at brakes plus. Thank you again Eric! I will be back read more

I came in today to get two new tires for my car. I tend to drive A LOT and in all types of weather. I wasn't sure what tires I should get but Michael helped me with that. When I told him how much I drive, he recommended a more expensive tire that has better ratings for safety and whatnot. It was more than I had anticipated spending but I'd rather spend a little more and have a reliable tire that will last longer. The set that came with my car have lasted 41,000+ miles so I'm hoping to get similar or better mileage from these ones. read more

I went to Discount Tire for a balance and rotation on 10/18/14. It was my first time at Discount Tire, (I usually go to Les Schwab, but there isn't one in my area), and they were really helpful! No charge for the balance & rotation, which was great. There was a bit of a wait, but I was just happy to get an appointment on a busy Saturday! I would recommend calling ahead for Saturdays just to make sure that they have time before you head over there. Great experience overall, definitely will be a repeat customer! read more

Absolutely wonderful!!! The sales team was courteous, knowledgeable and so helpful!! It seemed to be super busy when I first dropped my car off, however Jesse (my salesman) said that this wasn't even busy for them. Even with that they had my tires changed and ready to go in less than an hour!! Great job guys!! Thank you so much!! read more

Discount Tire Pueblo is all happy to sell you tires and extended warranty, and all the bells and whistles. BUT.. I have been her twice since spending $2500.00 for new tires. Once to get lug nuts re- torqued , which after standing in line for 30 min to talk about it the guy told me That aftermarket wheels didn't require it??? Then today to get my free rotate and balance, I Again stood in line to talk to on of their distinguished representatives for another 30 minutes, ask how long a wait time it was for service, guy told me 2 hours, to come back in 1 1/2 hrs and he would get me in. So my wife and i went and did some of our shopping, and came back to store 20 minutes early. Stood in line to talk to distinguished representative again for 20 minutes, went and sit in chair for another 45 minutes till they pulled truck in garage, distinguished representative was kind of pissy. A VERY UNSATISFIED CUSTOMER OF 25 years will never buy tires from Discount Tire again. Customer service at every location has become a complete joke!! All they are interested in is getting your money out of your pocket into theirs as fast as possible!! read more

Just scheduling an appointment with Discount Tire is like trying to communicate with someone who doesn't speak English. The last time I went there it took 2 hours - even with an appointment. If your time means nothing to you, by all means go to Discount Tire. Big O has much better customer service and actually tries to help you. With Discount Tire, I feel like THEY'RE doing ME a favor by taking my money and wasting hours waiting for people who act like it's their first day on the job. The employees stroll around like they're paid by their idle time. I saw three employees go out to a customer's car to look at his tires. Extremely inefficient and disrespectful of the customer's time. I travel a lot all over America for my work and have gone to many Discount Tire stores and this one is hands-down the worst. read more

On 10/26/14, I had four new wheels installed on my Ford F150. One of the wheels was damaged on the street side. Eric did not hesitate to make it right. On 10/03/14, a replacement wheel was installed. Great Customer Service!!! read more

I have been coming here for years. Eric has been here since I've been a first time discount customer. I won't take any of my vehicles anywhere else. The simple peace of mind knowing that multiple locations can/will assist IF there are any issues during my travels makes it a no-brainer. The guys here at this location definitely hustle to get the work done as fast as possible but without taking shortcuts. When a business is always busy it's for good reason.. these guys get it done ! read more

I get one day off of work, a week, so I decided to make an appointment a week ahead of my day off. I thought that it would get me waited on faster and out the door.I was totally ignored while people that had just walked in off the street were waited on before me, then when I got upset and decided to grab someone to wait on me, I was told that I needed to calm down and wait like everybody else in the store. I finally got my tires and it didn't take that long; all and all the experience was OK. I expected the appointment a week early to help me and it didn't seem to matter, but other than that, the service was good. read more