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Firestone Complete Auto Care

3.0 (61 reviews)
Open 7:00 am - 6:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Firestone Complete Auto Care Photos

Recommended Reviews - Firestone Complete Auto Care

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Reviews With Photos

Correct upper control arm

This is gonna be long-winded. Got my truck towed here cause the wheel bearing self-destructed. Got a quote for $1200, they got started. Day or so in they told me the upper control arms needed replacing, another $600. I declined, I'd fix those after I got my truck back cause those are easy. Another day goes by and they tell me that the new knuckle doesn't fit right, maybe something's bent? But they're gonna see what they can do. I go by to check, take a look at the old parts and the new cause I've worked on cars for years, this is the first repair I've let anyone else do on my truck. Fair enough, parts don't look the same. They'll continue to figure it out. Then they ask if they can source from a junkyard cause nothing is fitting. I'm fine with that, done it myself several times. They call me finally, a week after it was towed there, to let me know it was done, the alignment is perfect, I can come pick it up. I drove it home, noticed it's pulling to the right. Alignment is not perfect. Call to inform them of this and they tell me that they did everything they could to align it, I'd need to take it elsewhere for an alignment and they'd reimburse me. Decided I'd go get the alignment checked somewhere else after work Monday (I didn't drive it over the weekend cause I wanted the alignment rechecked). I made a mistake and took it down the highway to get to work. I nearly had a panic attack at the way it handled. Something was very definitely wrong. I took it to another Firestone and waited while they tried to align it. When they were done, they informed me that they did the best they could, but the wrong parts had been installed on my truck, so there was no way to correctly align it. I paid over a grand and waited a week for a piss poor repair job that could have cost me my life if I didn't know how to handle my truck properly. And on top of that, I was left stranded and had to figure out a way home without a vehicle. Completely unacceptable. The only acceptable part of the situation is that the store manager agreed to let the other store handle fixing it without further cost to me. Edited to add: The shop did cover the cost to have the other Firestone I took it to install the correct parts, so they did do the right thing in the end.

One tire already leaking air while I am picking up the car from Firestone.
Faraz J.

Dropped off my Lexus over night on Friday, for flat tire repair to be done on Saturday. I told the tech that air is leaking about 3-4 psi everyday and indicated the problem tire. They wasted the whole Saturday and then at 5:45pm returned my car with a note "nail found in the tire but it's not leaking air" so they left the nail and did nothing. But they did charge me $63 dollars for wheel's balancing which was not the issue at all. Person at the counter kept telling me they are very busy and I should talk to the manger who will be back on Monday...

BobLawblah ..

I feel compelled to call the Norfolk store on Granby out on this one. I took my car in almost two years ago because the AC wasn't blowing cold. It was hot and my regular mechanic was booked, so I took it down the street to Firestone. Long story short, it needed a new compressor, $1,200. I took the car in on June 11th, got every excuse in the book as to why they couldn't get it working, but it was finally ready on July 28th. Yeah, a month and a half for an AC compressor. I wouldn't believe it if it hadn't happened to me. It worked, I was moving to SC, so I put the experience behind me. Now, less than two years later, the compressor has failed. My mechanic tells me to call Firestone because he says the compressor should have a 2 year, 24,000 mile warranty. According to Firestone, it didn't, no more warranty. My mechanic does some more digging and finds that the compressor failed because Firestone failed to flush the system, which clogged a valve and caused the new compressor to fail. Using his words, they "cut a lot of corners". Cut corners, and they still had my car for a month and a half. Now, I'm paying an additional $2,200 to have it done right. Not sure what recourse I have, but I'm investigating. Think long and hard before getting work done there.

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10 years ago

Excellent Firestone branch! Very professional and courteous, and my flat was fixed in no time.

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Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

Christina got me in quickly, her tech repaired a small hole in my tire and all tires were filled to capacity.

Mentioned in 3 reviews

Read more highlights

A & M Automotives

A & M Automotives

(14 reviews)

This place is a complete and utter disaster. Avoid this place at all costs! I had my car lock…read more"fixed" here. The lock completely broke after just 2 weeks. The owner didn't respond to my calls or messages for a month. And he refused to provide any sort of refund. He was also really rude to me. He said he would fight any sort of dispute that I file and he got very defensive instead of just being a good guy. Avoid this place.

I waivered between 4 and 5 stars, but ultimately they deserve some grace so 5 it is…read more I was on vacation and about to head home when my alternator died. Amazingly I found this highly rated mechanic who not only was within AAA's 5 mile tow limit, but who could help me out at 1pm on a Friday! While I waited for the tow truck they ordered the parts and got ready for my arrival. I was quoted 4-5 hours for the job and was so grateful for the comfortable couch and large TV w Netflix to spend the time relaxing after a very busy trip. They were totally fine with my dog hanging out with me as well which was nice to not have to stress about. The AC was nice and cool on a 90° day. The guys were all very friendly and helpful. I am so lucky to have found them!! Because I'm super picky about who works on my car, I took it in to my mechanic when I got home just to be sure all was well (I discovered that my horn didn't work on the way home, but other than that the car ran as if nothing ever happened). My mechanic said everything was good except there were 2 other harnesses that were not connected (I didn't find out what they were). All in all I feel so lucky to have ended up in A&M's shop, I felt very well taken care of and for a good price. THANK YOU GUYS!! I really dont know what I would have done without you! It's not often you can be grateful for such a crappie circumstance, but you made that happen for me. I can't say enough good things about my experience. This could have been a total nightmare.

Marx Fix It

Marx Fix It

(1 review)

Norrius responded quickly and was able to squeeze in a mobile repair for us. He replaced the…read morestarter in our MS State college student's Toyota. Affordable, on time and great communication. Solid work. I highly recommend him and we will use him again should the need arise!

From the owner: Introducing Norrius Lee, your reliable on-the-go mobile…read moremechanic! Have you ever found yourself with a car breakdown during rush hour or in the middle of nowhere? Don't let that stress and inconvenience ruin your day! With Norrius at your service, you can now have peace of mind knowing that help is just a phone call away. Norrius Lee is here to bring quality automotive services right to your doorstep. With years of experience and expertise in automotive repairs, he can handle anything from routine maintenance to complex engine diagnostics. You no longer have to waste time and energy visiting a traditional repair shop or waiting for a tow truck. Not only does Norrius provide convenience, but he also offers exceptional service at competitive prices. He values transparency, so you can trust that you'll never face any hidden fees or unnecessary repairs. His goal is to get you back on the road safely and swiftly, so you can continue with your day worry-free. Don't let car troubles disrupt your schedule any longer. Contact Norrius Lee, the dependable mobile mechanic who brings the garage to you. Whether you're at home, work, or stuck on the side of the road, Norrius is always ready to lend a helping hand. Experience top-notch automotive care with a friendly smile today!

17th Street Automotive - VAA Virginia Automotive Association Annual Expo at the MAIN downtown Norfolk

17th Street Automotive

(57 reviews)

As I was calling around to find a place that offered same-day car inspections, I was pleasantly…read moresurprised that 17th Street Automotive offered scheduled appointments for inspections with same-day service. Normally with car inspections, I have to drop my car off at an auto-body shop and pick it up the next day due to the "first come, first serve" policy but I didn't have that option so I booked an appointment with 17th Street Automotive for the same day. As soon as I walked into the office, I was happily greeted by Kristen and another worker. They both were extremely pleasant and personable. I was quoted a service time of about an hour and a half and was offered beverages while I wait, which was a very nice gesture. My state inspection was completed after an hour and a half, just as they quoted me. Kristen was very informative with the things they found during the inspection and with how amazing their customer service was, I would definitely return to get my car serviced with them. I was given a free car freshener once the service was complete and told them I would tell everyone I knew about the exceptional experience I had with their business. If you are looking for same-day inspections or in need of any car services, I highly recommend checking out 17th Street Automotive.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

Firestone Complete Auto Care - tires - Updated May 2026

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