Helpful, respectful, and reasonable. I brought my 2006 Dodge Charger in because my drivers side…read morewindow's regulator and motor were shot. Terry squeezed me into their tight schedule and was very transparent about what needed to be done and how much it would cost. It works as good as new now. Honestly just a kind, cool guy. I would highly recommend Terry's to anyone in the Norman/OKC area.

Took my 2018 Buick Encore in to get a coolant leak fixed. First repair was the water pump and they…read moredone an oil change for free which was nice. But my oil was milky and they didn't say anything, which means there was coolant in the system. And I tell them my coolant is still leaking so they finally get the head gasket fixed a second time I had to take it in. Well coolant was still leaking after that, so I fixed it all myself since they couldn't fix it the first couple times. First was a coolant hose had a crack in it, second that brand new water pump they installed the bolts wasn't tight at all and that's where the coolant was leaking through and there was missing bolts, also the water pump gasket looked non existent. So first repair paid $800 for nothing...And when they said they replaced the water pump, they didn't because I had to buy a whole new one. So they didn't do any of their inspections on if it wasn't leaking coolant. And I even asked them and they said yes which they didn't. So the only good thing they did was the head gasket that was about it...$700 wasted.

I have been associated with Pro Express for over 20 yrs. One of my first car was my mother car I…read morehad some brake work done which was excellent. I had AC repair done on wife's car and had my front end suspension plus swayer bars repair on my car. Which was absolutely fantastic haven't had any problems on either Cars. These guys are absolutely the best in the business. Keep the the good work!! Your loyal customer WC.

These guys are the best mechanics I've been to. Honest and don't price gouge you on services…read more I went to a dealership and they told me I had an oil leak and needed to charge me $200 just for a diagnostic, not to even fix it. I came here and they checked my car and told me I had no oil leak and didn't charge me to give me that information. They recommended what I should do for my 2018 Honda civic in the future and just got my spark plugs changed for 1/3 of the price at the dealership. Will always bring my car here.

So I bought a van from an out of state dealer and I had them meet me at Profix when they brought it…read moreto me to sign papers because Profix will do check up on the car for $140, make sure I'm not buying something with hidden damage or issues. Philip was AWESOME and took care of me, showed me where there may have been damage and gave me a full report in an hour. Not only that while I was on the call with the sales rep from the out of state dealer negotiating based on what Philip and his guys found, Philip actually went out and double checked something on the car and gave me his thoughts while negotiating. I wouldn't have bought the car without his help. And he let us sign the papers in the waiting room, even printed out some copies of paperwork from the out of state dealer to help us. All this to say, in my experience they are honest, well priced and very helpful. If you need a trustworthy, go to auto shop, this is it. Rylee also is awesome and has always taken care of me and gotten me asap, and has great knowledge.

We had to have our car towed to the shop and they made sure to keep us updated on the repairs and…read morewere incredibly honest and professional. We will be taking all of our cars here in the future!

I needed air on the inside tires on my dully pickup. They were fast, and professional. Shop super…read moreclean. All the guys were very nice. Highly recommend!!

This will be my new "go to" place…read more I called a week before in regard to having grinding with my rear brakes. I explained that due to my work schedule I really needed to schedule an appointment and they were willing to accommodate for me as this place does take usually make appointments. They really treat customers off a first come, first serve basis. My appointment was on a Friday at 7:30 am, right when they opened. When walking in, I was immediately greeted with kindness and respect. A gentleman took my keys and stated to get comfortable as I did choose to wait for the examination. Roughly 20min later, the same man came back (I truly hate that I cannot remember his name, he is the longest employee there and is also the Manager) and explained that it was both the brake pads and rotors that would need to be replaced on the rear end. I asked if he wouldn't mind allowing me to see the damage first hand. He then took me back to meet the mechanic, Buddy, to explain in depth why he could not rotate the rotors. Buddy then explained that he would be able to have my car completed in 1.5 to 3hrs so I expressed I wouldn't mind waiting for the work to be done. The waiting room is large, and you could actually say that there are three waiting areas. The large waiting room that you walk into, a back waiting room that is enclosed, and a waiting area between the two with two tables and chairs. Their bathrooms are nice a clean and there are vending machines for snacks and drinks. Also, they are kind enough to have fresh brewed coffee at all times for guests and their employees. The best I can explain this business for anyone is a bus station. People are constantly coming and going for quick repairs and needs. But the key takeaway is that EVERY single person were treated the same, with kindness and respect. This place truly isn't there to "make money" off their customers. Everyone was given the same "deal" and given true estimates for work. There was actually a gentlemen that came in and the Manager explained that the work needed was not something they would be able to look at and recommended a place right around the corner for their needs. I really can't stress enough how wonderful of an experience this business offered and I do mean it when I say, I'll be back and will continue to tell my family and friends to visit them too when needed!

I took my 2016 Mustang for a control arm repair, they charged me 500 dlls didn't change the piece…read moreat least what it needed to be fixed, took the car to my a friends car shop he checked and confirmed they never remplaces anything. I went back to ask for a refund and of course they didn't give my money back or fix my car! Stealing from people is not fear!!

My husband brings our cars here for everything. They stand behind their work. Had a cruise control…read moreissue that was struggling to keep working but they stayed on it. We've used them for years.

Tire light indicated I needed a new sensor. Super fast service. Friendly staff. Priced right.read more

I broke down just half a mile from home and had to have my car towed to Pat's after hours. As a…read moresingle woman, I was worried about the usual stereotypes at mechanic shops, but that wasn't the case here! Dan was really friendly, explained everything clearly, and kept me updated throughout the process. My car was ready by the promised date, and I found out my warranty is nationwide, which was a nice bonus!

I'm very impressed with the service I receive. 1. No…read morewaiting once I entered the store 2. Friendly Staff 3. Christian was awesome with helping Me find tires within my budget and the alignment was cheaper than the Rest! 4. I wait wasn't long at all The only side note I have is us customers Need a coffee maker

Actually getting tires went great, but the staff suck. Had a gentleman named Brandon who I believe…read morewas the manager refer to me as Sir several times, I may be a masculine looking woman but did not appreciate it very much considering I was in a dress at the time. Seems like he was trying to be a butthole, he was a very rude childish little boy.

John was very professional. I needed a wheel bearing replaced and his price was competitive. The…read morework done was fast and clean. I checked on the work after my car was done by putting it on ramps and checking out the wheel hub. I have many years of mechanical work and am an engineer. I honestly never trust anyone, but myself, to work on my vehicles, I just did not want to do the work this time, but G&S did it right. Thanks. I would use them again without thinking twice about it.

Was pleasantly surprised by the friendly quick response. Had my car in, repaired and out so fast…read more Very reasonable price. Definitely will be back if needing car repairs again lol