Steve's Tire and Auto recently provided an alignment for my car subcontracted by Caliber Collision…read more Unfortunately, two days after receiving my "aligned" and "ready" vehicle, I nearly had a blowout on the freeway due to faulty service. My friends noticed a flapping sound underneath the car because a piece had not been secured. The Firestone shop in Jackson found my tires were not aligned and were wearing so severely because of this they could have exploded on Interstate 40. I had to pay for a full realignment and two new tires in Jackson, to the tune of $900+. I had only had these tires for 18 months, installed in 2024 at Costco. I have not received any reimbursement from Caliber or from Steve's after this faulty work could have cost my friends and I our lives.

Terrible time, I was traveling and walked in with a bolt sticking out of my three-quarter in…read more diameter and the owner said he didn't have time to fix it at 2:30 in the afternoon. I said that was pretty bad customer service and he said what about all the people I promised ahead of you. I said you should make an exception for someone traveling. They told me I should try another place. My tire went completely flat luckily in a Pep Boys parking lot 1 mile down the road from them, dear Steve, Pep Boys great service. So F you buddy

Took my 92 F-150 in for exhaust leak. I can say honest group of mechanics. Showed me where exhaust…read moreleak was and what I needed to fix it. I will be taking my other car there to get checked out. Good to find a place that's honest.

Once they started my oil change, it took nearly an hour to complete. The service included tire…read morerotation, but the mechanic said that all 20 of my lug nuts were stripped, so he couldn't rotate the tires. They are of course not all stripped, how ridiculous (none seem to be). The only tire that I saw them even check was the rear passenger tire. And now it loses about 10psi of air every day, so I have to air it up several times a week until I fix whatever they messed up there. So now I still have to go somewhere else and pay someone who knows how to rotate tires (after I've already paid Meineke) AND I have to see what damage they've done to my tire. Hopefully that won't cost any more or have me need to replace my tire. I brought my own air filter and new wiper blades and asked if they could also switch those out while they're at it. They charged a little extra for this, and that would be fair. However, the mechanic said that the new blades would not fit. I returned them, thinking I must have made a mistake, but no, they were the correct ones for my car. So I bought them again and changed them myself, and it was so easy I didn't even need a YouTube video to refer to. So after waiting an hour the oil is changed, but other than that my car is in worse shape than when I brought it in. The mechanic couldn't even do the most basic things. Ineptitude is what I ended up paying for. If you want honesty, know-how, reliability, and fairness, avoid this establishment.

What an amazing place! They are very professional and always ready to help with a tire leak or…read morerepairs. For an oil change and tire rotation you have to schedule a week ahead typically. It's worth the wait because they service the car with an eye for other things that may not be 100%. Not to sell stuff, but for our safety. Highly recommend just don't take my appointment time! lol

Incredibly kind and great service. Best place in town to get a tire plugged!…read more They are also honest and do the work that needs to be done.

Shout out to Austin for coordinating and getting my Corvette fixed fast! I had a breakdown and my…read moreusual shop is the HUB auto, but they don't work on Corvette's so they referred me to this location. Steve auto had my car finished within 12 hours. I was so happy and they replaced some additional things that I needed. The price didn't matter, but I did LOVE the quality of service and professionalism.

I took my car up to Steve's because it's close to my neighborhood and I've never used them before…read morebut thought I'd give them a try. My clutch pedal was starting to lose pressure. This is something I've had fixed before by simply replacing a faulty slave or master cylinder. I let them know this while describing the issue. After saying this was most likely the issue, I was asked if the clutch had been replaced. Later I got a call back and they said that I was getting good pressure with the cylinders and that wasn't the issue. Instead that I was going to have to get the clutch replaced. I walked back up there and paid the $150 "diagnosis" fee that increased to $187 upon payment, citing taxes but not mentioning the $15 fees added. I told them I was going to get another opinion. A mechanic I know that changed the cylinder last time took the air filter off and checked the slave cylinder and showed me that fluid was leaking out very noticeably. Steve's hadn't bothered to even check the cylinders or they would have seen fluid leaking out. I'm guessing they just took it into the bay and pushed the clutch and decided I need a whole new clutch. My friend mechanic ordered a $60 part, the faulty slave cylinder, and the car is back running just like it was before. So Steve's got my $187, but not another cent from me. I hope it was worth it for them to get a small amount from me on the short end instead of a trusted customer in the long run. Avoid these crooks!

The service was super fast. They put four new tires on my car and I thought maybe it was a NASCAR…read morepit crew. But what I really have to say is how friendly and polite all the employees were. I was very impressed.

After a referral, I scheduled an appointment via their web site. The place was packed even with an…read moreappointment. I had two to three people in front of me. (The line was worse later.) The team member examined the tire and suspected a puncture. The waiting room had a refrigerator with bottled water, so I helped myself. Seats lined the main area, and I never observed anyone having to stand. A bathroom is present. I was surprised to hear my name called by a technician versus an associate. I was sent on my way with a patched tire at no charge. I will definitely consider having Discount Tire replace the tires in the fall.

Quick and great prices and service for all my simple tire fixes like a nail or a flat.read more

I would not bring your car here unless for regular maintenance and you didn't have another choice…read more I brought a Ford Taurus SHO here when it was it was having a misfire issue. The car threw a CEL check engine light and said to stop driving so I took it to the closest shop I could. That was a mistake. They. Told me they would look at it, but did not want to listen to anything I had to say. I tried to tell them the car was modified and had full bolt ons. They didn't want to hear it and acted like they knew how to handle anything. Ila few days go by while they work on other cars and then I guess they start looking at it. They call back saying it needs coils and plugs. Keep in mind the coils and plugs had lasts than 50k miles on them. So I tell them to go ahead. They end up charging me 1,600$ for a job that takes a competent mechanic maybe an hour to do. They charged me more than double what the spark plugs cost ANYWHERE. Okay fine they need to make their money whatever. They charge me 500-600 for coils. They called me a day or two later saying the car was done. I go to pick it up and make it Maybe 5 minutes down the road before the problem reappears. I call them back. They state they are closed so bring the car back tomorrow. Okay great so I drive it miss-firing the whole time the 12-15 minutes home. I bring it back the next day and ask what is the deal. The service writer proceeds to tell me the turbos are likely bad. I ask what he bases that off of. He talks out of his behind making no logical sense. Keep in mind the car had new turbos installed maybe 20k miles ago, which they would have known had they taken any time to listen to me. I had already paid at this point so I was going to get it resolved. Another day goes by and they call me back stating it is ready. I asked what the problem was. I asked did they compare the spark plugs they pulled out of it to the new ones? Shocker they did not. They out factory plugs in my non factory car that were not the same temperature hot/cold rating. I asked them to get me the right plugs. They said they would warranty out the old ones but never did. I asked several times did they change all the coils or just one and I never got a straight answer. Needless to say a few months later the issue comes back. I decided to do it myself this time, which is really what I should have done the first time. Come to find I had one NGK plug and 5 Motorcraft Ford Plug. Tell me if they did my plugs how did I have a mismatched set??! So at this point I can't trust that they changed all six coils and I end up having to redo what I overpaid them 1,600$ to do. It took me about 2 hours. Keep in mind I work healthcare IT and am not a mechanic. I work on things when I have to but I don't enjoy it. Long story short I would not trust this place for anything. I wouldn't trust them to put the oil you pay for if you use anything but the cheapest oil. Let them plug a tire maaaybe. The rest please save yourself the hassle and frustration and go somewhere else.

A story with a great ending. A week ago I had an over heat in my Ford Explorer. Recovered on it's…read moreown, but I decided to take to Express, get an oil change and have them put in a new thermostat. The tech there was very knoweldgeable and courteous to the max. Finished up, paid the bill and left only to have it over heat a couple of miles down the road. Turned around, took it back and the saga of troubleshooting began. To make a long story short, after several parts (over a period of days) were changed the tech figured he might have gotten a bad part. Changed the thermostat out again and fixed the issue. Now they could have hit me up for additional troubleshooting, but the answer when I asked what I owed was, you paid for a thermostat. We had a bad one out of stock and that has now been replaced and you owe us nothing else. I have been a mechanic over 40 years in aviation. Bad parts happen and can drive you crazy. The tech at Express was open, honest and kept at the issue until it was resolved. I could not have asked for better treatment and will return for my routine maintenance in the future.

I had two visits. The first one I requested the tire be examined to be patched. They filled up…read morethe tire. I was back in two days. I ended up sitting in the line as if I was getting an oil change. Once I pulled up, I stated I was not popping the hood, I told the first person I was there to have the car tires examined as now a second time was low. The vehicle was pulled around back and after a wait I was informed that their technology could not patch a tire with its tread depth. They referred me to two other businesses. I requested topping off the tires, which they did. On both visits, staff was cordial.