On a week-long road trip across 5 states and about 850 miles in it was clear I could NOT deal with the vibrations from at least one wheel/tire on my Hertz rental car that needed attention. I was directed to Firestone by Hertz as they are their national service account. I rolled in around 4pm and although this location was busy and short-staffed, they assured me they could/would take care of me. Due to the short staffing and cars that needed complete before the day was out, manager Sheldon headed out to the shop and lead his team by example and jumped in. Needless to say his effort and work ethic was NOT overlooked by me. The car was out the door and rolling vibration-free by 6:15. If you are in Manhatten, KS I HIGHLY suggest this team! read more

Firestone Complete Auto Care - Firestone Service Center Hostetler Drive Manhatten, KS managers - Auto Repair Near Me - Manhattan, Kansas

It has been almost two months now I've been visiting the Manhattan branch to have an alignment on my truck. The first three visits I simply returned within 50 miles due to misalignment. I live 20 miles away from the store. Each time I was told it was fixed and safe. The fourth visit I started asking questions. They told me they tightened them down as much as their tech could, but could not provide me the torque spec that he was capable of. I have been back 15 times now, my upper control arm mounts are damaged, my camber bolts and bushings are damaged, and the 1000 miles of UN aligned driving on brand new tires during this whole ordeal. Just look at the reviews of this store and their abilities. Their management team in Manhattan is nothing more than a foul mouth bully. Stay away from Firestone especially in Manhattan, KS. read more

Currently moving across the country with kids and animals when our car started misfiring pretty bad. Advice-- just because it's the closest doesn't mean it's good.. We got an appointment for 11AM today. Went in at 10:30 to double check everything (appointment time, what is wrong). I went back at 10:55 to ask if we were getting checked out and dude ended up saying that it'll be another TWO HOURS before the car will even move into a bay and another 3 before it'll even get diagnosed and fixed. I was very nice to the man working inside. But after asking how long it'll be and how emergent of a situation we are in, he began to talk down to me and was a bit rude. I had to call a towing company to take us to a different shop. read more

Items were taking from my vehicle. Nothing major, just enough though to not make a police report and instead leave a review. Also over charged by quite a bit. However they did a good job explaining to me what was wrong with the vehicle. read more

8:00 am appointment made online a week prior. Oil chains, replace lights, and brake service. Arrived 7:50. Check in by the manager. All good. Should be done by 10:00. No worries. Go walk around. Come back around 9:00 latest. I need brake pads replaced, lights replaced, and tires. No worries. Do it. I know that's why I made an appointment originally but sure. Brake parts are an hour away. 11:00. Waiting on brake pads still. Tires done. 2:35 person at the counter says still waiting on brake pads. So I ask about the pads that were delivered 15 minutes ago. Oops. That's them. 3:00 car pulls around. I see same light burnt out. I ask if it was done. Nope. I say well that was one of the things I asked get done. But at this point I just want to go. Check out takes 15 minutes. Lights on my dash not reset. So I suppose I'll go to a better auto shop to get it done. Save some irritation, find somewhere else to go. read more

I had a 9am appt gave keys away at 8:30am. Was told car would be done at 3pm at the latest. then got told at 1:30pm that it will be until 5pm. Then at 4pm I got told they just Started on tires and it would probably be another hour hour and a half. I came in for 4 new tires and an alignment. TELL ME WHY THE HELL IM WAITING OVER 9 HOURS FOR MY CAR TO BE DONE. TELL ME. read more

I was scammed...I went in only to get something looked at and they gave me a credit card even when I asked multiple times if it was an creodt card the man I spoke to said no. I was so sad and I never want to go alone to any place like that again. read more

Ok. Looong story short. Was traveling cross country. Car broke down -trying to start but just won't .was in Salinas ks. On Sunday morning - holiday weekend. AAA says only place open is 68 miles away in Manhattan ks. We call and they're open and will Fit us in. I am what is known as " over the barrel ". They could have told me anything and I'd have had to pay it. I'm not a mechanic. I'm 1600 miles from home. I was stuck. Thank God AAA sent us to you guys. Y'all were beyond polite and very courteous to us. We took mr Alex Boswell's advice and had a quick lunch at the bbq joint behind the Firestone. Came back in and Mr. Boswell tells me I'm ready to go -cars fixed. I'm praying it's gonna be under $500. With my luck expecting $1000. I am rarely flabbergasted ( look it up millennials ) but mr Boswell did it. The cost was $0.00. Yeah. Nothing. Repair was done as a courtesy. ( bad fuse to fuel pump ) and also replaced my burned out tag light. I am serious. They had me and true to the sign in their lobby - " honesty is the best policy " they didn't take advantage. I'm not sure I'd have had the same experience anywhere else. I am a firestone fan for life and will be using my local one for future repairs and tires. Thanks for the great experience. And whomever is in charge for firestone in that area needs to seriously look into promoting mr Boswell. He is an asset beyond belief. Thanks again. read more

I scheduled my vehicle to have the oil changed and the radiator flushed. It was scheduled for a Friday but because a mechanic was out sick they asked me to bring it in Monday morning. I read reviews here after it was scheduled and decided it was better to wait till monday as I had to travel over 300 miles over the weekend with a van filled with inventory. After it was completed I returned home to find the reservoir filled to the brim (3" above max) and the coolant still had foreign debris in the system. Any person can read a "max" line on a reservoir, but a Firestone "mechanic" can't. Called and did not receive any apology but was given the opportunity to come back and they would drain some off. The system needs to be flushed again and a competent mechanic fill it to the proper level. Given the heat during the trip it no doubt would've overheated and created leaks, cracks and damage the coolant system. Believe what you read on yelp and move on to the next shop! read more

Took my Audi in for a service and check up since there is no Audi within 2 hours. Not only did they not tighten my car properly, we found out the morning we were supposed to go to KCI for a flight. Almost missing it, they offered to pay to have my car towed (which they should since they messed up). I get back from my business trip, pick up my car, open my trunk to put my groceries in and my entire trunk is a MESS!!!! I know you're annoyed you have to fix my car and pay for a tow truck but have some respect and do the job right! Put things back the way they were. If you weren't rushing and just flying through the motions you wouldn't mess a routine inspection and oil change up and you would have better customer satisfaction. A waste of time and money!!!! read more

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Watch out for the upsell and unneeded services referenced in other reviews. I went in for rear brake noise and was told front brake rotors had grooves and had to be replaced also. I knew a head light was out when I took vehicle in, but the "inspection" showed headlights were ok. Hard to trust their inspection. I will probably go in tomorrow and ask for the rotors to take them to an independent mechanic for their opinion. I'm sure they will be unavailable. read more

I got an oil change on my Toyota Rav 4 a few months ago and, after waiting for about two hours, they finally finished. My car drove fine for a few days until I started getting some strange engine noises followed by an engine oil pressure low light. I immediately drove my car to the Toyota dealership and they found that Firestone had failed to replace the oil filter drain plug cap and had also left part of a torque wrench attached to the filter. They didn't finish the job and, as a result, nearly ruined my engine. The only reason I'm giving them two stars is because I brought my receipts from the repairs back and the manager promptly acknowledged their mistake, apologized profusely, and refunded my money. That said, I will never take my car to any Firestone location again. Pay a little more, go to a reputable dealership, and have your work done right the first time. read more

Went in to get 4 new tires. I called ahead to get a quote and ensure they had the tires I wanted. I spoke with Sheldon and he was very knowledgeable. He managed to get me in same day for service. I left my car for a couple hours and received a call from Nicole; she stated that my car was ready for pickup and wanted to discuss a couple findings. Which were in fact valid and I appreciated the feedback. Sheldon and Nicole's professionalism and attitude towards me was above and beyond! If you want to get your car serviced and feel taken care of; then this is the place! Great job Firestone; you're only as good as your people and these two are fantastic! Will be back in the future for other tire and mechanical needs read more

I just needed the most basic oil change. I scheduled online for an appointment and when I showed up I was told they actually couldn't get me in because the website wasn't "synced up" with the store. I figured whatever, it happens, and made an appointment in the store. I dropped my car off at 4 and was told it would take 2 hours MAX - they even said it would probably be faster because they were "running ahead". I have a friend drop me off at 6 because it's been 2 hours with no call from them, I walk up and my car hasn't even been moved into the garage. if you want a company that appreciates your time and your money, this isn't it. take your car literally anywhere else. read more

I have given this location several chances, but they consistently give poor customer service, mainly around communication given to their customers. One one occasion, I was left waiting several hours to be contacted when a tire arrived for my car that had been promised. I was told they would call me as soon as it was there. I wasn't. I was left waiting in an ice storm for the phone call with worsening road conditions and a half hour drive back to my home. Other times, I confirm the amount of time they need for particular services. They confirm the time frame, and then when I return they are just then starting the service. They are probably fine if you literally have no life or schedule to run and don't care about terrible service, but I would say to stay away if you do. read more

I had to get new tires they ordered them that day and were very nice and helpful! Especially Alex he was super nice and worked with me and what I needed read more

We are driving across the country from Colorado and needed new tires. We called them an hour out and when we arrived they got us in right away!! 4 new tires put on in record time by Shawn!!!!! In and out in 45 min!!!Thank you so much! It means a great deal since we had our two bulldogs with us and our 2.5 year old son!! Thank you for helping us get back on the road to our new home on the east coast!! read more

Tried to make an appointment on a day with ample amounts of open spots, but instead of confirming me on the proper date and time, it completely switched the day to later in the week. When I arrived at the store they said they couldn't take my car today, even though they STILL had open times available. Apparently the website is acting up or something, which if that's the case, just shut it down and only take call-in appointments, either way, SUPER inconvenienced. read more

Rating went from a 5 stars down to 1 and back up to 2 in a matter of 30 min. Went in for an oil change and tire rotation. Told it would take 60-90 min. Took just under 90 min. Asked numerous times if high mileage oil was used (since I paid for it) and were the tire rotated. Confirmed repeatedly. Paid - went to my vehicles - tires NOT rotated (I had marked them before arriving). Went back in, told them, they apologized and I had to wait 30 more min to have them rotated...as they were supposed to be in the first 90 min. Manager did apologize numerous times and ended up comping my oil change. Again, was very apologetic. Realize mistakes happen but when you are told something as simple as a tire rotation has been done and you pay for it, a customer trusts your word. I left wondering if my oil was really changed, was the filter changed, was high mileage oil used... Ironic that a banner with the following quote from founder Harvey Firestone is proudly displayed in the waiting area: "I believe fundamental honesty is the keystone of business." read more

Firestone Complete Auto Care - Ironic that this is displayed in the waiting area when you pay for work that is not, admittedly, done. - Auto Repair Near Me - Manhattan, Kansas

I figured I should write this update to inform the masses that I have confirmed my vehicle did NOT need the additional $1000 in repairs that Firestone Complete Auto Care said I needed. I took my vehicle into another repair shop (to be reviewed shortly) and they replaced what needed to be replaced AND a fan motor for half the cost of what Firestone claimed I needed minus the fan motor. I would not recommend taking your vehicle to this place. My sixth sense that I wasn't getting an honest estimate was correct and I will be sure to tell everybody I know. read more

Impeciable customer service! They always make you feel like you are top priority, very quick, and affordable. Best place to get new tires with all the gimmicks for the best price too! read more

Worst customer service ever. Made an appointment online and the email I received had stated that someone will call me if there are any issues with the appointment time. Went in for the appointment just to find out, that their A/C Tech doesn't work on the day of my appointment which would've been nice to know, if they called me and let me know of that complication just like the email stated they would. So after that I got rescheduled for a day that the A/C Tech, would be there and I told them everything that I did to try and troubleshoot my A/C before I made the appointment with them and they said ok and that everything was fine. Now fast forward 1 week later, I show up to the rescheduled appointment, just to find out AGAIN that because of the work that I did previously on my own to try and fix my problem, they said they are not gonna be able to work on it because of that. They couldn't have called me cancelling the appointment, instead they had me waste my time and drive over there just to find out I can't have my car fixed by them and I was given a suggestion to find an older shop with a different machine and have them work on my A/C problem. That is poor time and personnel management and also poor communication with me as a customer. Definitely not coming back here again. read more

The Manhattan KS Firestone store is 5+ ! Ryan has gone far and above excellent service making sure all my car needs are taken care of. I would highly recommend Manhattan Firestone for all of your car care needs from tires to engine, oil change needs. Thank you Ryan. read more

This location had horrible customer service. They are unorganized, and cancelled my online appointment.

Sheldon was the best, most friendly and knowledgeable staff member I have ever been helped by at a car service establishment. 12/10 would return just to hang out with him and drink the free coffee, which is likewise top-notch. read more

I've had two experiences with them now and will not go back. The first time was just an oil change. When I checked out they stated all was well. I happened to read the mechanic's report and it indicated my coolant needed service. I called to find out what this was all about and they let me know they do not top off coolant. I asked why I wasn't told it was low on check out and they just made excuses and passed the buck. Needless to say my coolant was VERY low!! Second experience, making an 8 hour trip and thought I'd get look over. When they called they stated I needed spark plugs replace. I indicated this was just completed. He responded by saying needed replaced according to miles. When I pushed further on what this inspection truly entailed he said it was a "look over". They didn't do the alignment check they said they would do. They admitted there was some unusual wear and did the check. Low and behold I needed work done. When they called to report the alignment they had the audacity to offer a lifetime alignment....um not coming back....thanks, but NO THANKS! read more

I would not recommend this location. I have used Other locations with no issue. I scheduled an appointment to have 4 new tires installed and an oil change, pretty standard. I waited for over an hour and a half and my truck was still sitting in the same parking spot and it appeared as if it wasn't going to be worked on in any time soon. I decided to get my keys back and take my business elsewhere. read more

They love to upsell on items you don't need. Good thing my daddy taught me which end of a wrench to hold.

Had my 2005 Chevy Colorado towed to Firestone in Manhattan for an issue whereby the truck would not start. Initially i thought it has something to do with a pass lock issue. The folks at Firestone told me after they had ran a diagnostic on the truck that it indicated an issue with the fuel module. The module was ordered and replaced and i was informed that the truck was ready for pick up. When I picked it up the truck and drove off I made just outside of the Firestone parking lot and the truck shut itself off. I walked back to Firestone and informed the technician that my truck is not working properly and would not start. The technician went out and was able to start the truck and drive it back to the Firestone parking lot but then shut it self off again. He apologize and told me he would make it right for me. I left the truck there and went home. About a day later Nicole the manager of that Firestone contacted me via phone and told me that she would personally oversee and make sure that my truck got fixed. The truck I was told was taken to a dealership and this time was diagnosed with an fuse box issue. Long story short is this Nicole did keep her word and the truck was properly diagnosed and repaired at the dealership. I picked up my truck a week later as I was out of town and it drives well and I couldn't be happier. This really wasn't a huge inconvenience for me since I have other cars that I can drive. Will I ever take my car to Firestone for mechanical work in the future. Probably not. I will use Firestone for tires and an occasional oil change and leave the mechanical stuff to the dealerships. Thanks Nicole for keeping your word and not charging my anything more for the repair. read more

Plan on waiting!! Just needed two front tires balanced. Dropped it off at noon. They told me it would be 3:00 before they could do it. Fine. Called me at 4:00. Told me they were just pulling it in. Would be done by 4:30 or 5:00. Showed up at 4:30, waited til 6:00 before I got it! read more

I was worried about the previous review but took my chances due to the previous reviews. I bought a car that needed tires and a little maintenance. Customer service was great and was greeted upon arrival to the store. I told the representatives that in needed tires and nothing was available that day. However he was able to squeeze me into their schedule with satisfaction guaranteed. After completion, I received a phone call telling me the maintenance was completed and he (representative) explain everything that was completed. He recommended needing an alignment and showed me the results from the test. Overall, great maintenance and the car was in dire need of tires, alignment and running like a champ now. I would recommend this Firestone since I am new to the area. read more

Bought Firestone tires thinking I could use the free rotation and balance service. Took the car in for service and they did NOTHING while I waited around for an hour. My car was exactly the same when I got it, and they did not even take off the wheels or they would have noticed the buildup of dirt from driving on gravel that was causing my problem. So, I wasted my time and that of my husband who was trying everything he could to figure out what was wrong when it just needed cleaned off and balanced all along. Won't be back. read more

So unbelievably slow. Made an appt and they said one hour over the phone. When I got there they said an hour and a half. It has taken over 2.5 hours. I have had the same service done in 30 min on a walk-in at other places. read more

If you are seeking to be spoken down to, disrespected and not receive timely service, then this is the place for you. Look no further. Sheldon the store "manager" will exceed expectations in this area. I am not certain why anyone would return to this business in the future. Sheldon did not display strength in problem resolution and critical thinking skills. Following the discussion of my concerns, he was unable to offer alternatives such as scheduling a future appointment or genuinely show value in gaining new business. He allowed his emotions to rule his behavior and focused on displaying his dominance. He lacks the will and skill to grow the business. I had a scheduled appointment for an oil change today 7/10/21 at 11:00am. I arrived 5 minutes before time and was checked in. Following 15 minutes of waiting, I checked the parking lot and my car was still parked in the same spot. I proceeded to ask the staff member why my vehicle has not been serviced. She then informed me they need an hour and a half prior to beginning the appointment. I provided feedback and informed her it is important for her to inform new customers the wait time is significant and avoid wasting their time. Her response was to tell me if I cannot wait by all means she will provide me my keys. I accepted them and left. I called later and spoke to a store manager named Sheldon. He was extremely rude and unprofessional. He claimed I was informed of the appointment expectation when I arrived at the counter. He provided a condescending apology and marketed websites such as Yelp and Facebook and he welcomed me to leave a negative review. I was frankly shocked that Sheldon takes pride in encouraging customers to tarnish the company the name of the company that employs him. I have just read some reviews where Sheldon has been rude and unprofessional to other customers. The owner must maintain the same attitude to accept this behavior judging from the natural response of claiming this is not in the normal. I visited Yelp as recommended by "manager" Sheldon and there were concerning reviews on the quality of work including a review regarding potential damage that may have been caused to an engine due to negligence. Thank you for directing me to websites to provide clarity of poor workmanship. Future customers, please consider other areas in Manhattan Kansas for quality service. If disrespect is what you are looking for, Firestone Manhattan Kansas will be the place. read more

These people are shady as hell. I had a coupon for a cheap oil change here and thought, why not? They told me I needed new brakes. Turned out, they lied to me. From what I've heard of others who have come here, my story is not unique. They are famous for grifting people out of money for repairs they don't need. Don't come here! read more

FYI this garage does not do tap & die fixes for oil plugs. They will only replace the entire oil pan. If you can't afford an entire oil pan, don't get your oil changed here, they cannot work with you. It's against their corporate policy. But Burnette Auto can fix oil plugs! Go there! read more

I wish I could put 0 stars here tbh. They overcharged me 250 dollars to "fix" my ac. Turns out It did nothing. Then had to pay 1200 dollars after to fix it. Then my car overheated because the temperature gauge was stuck. The brand new one that THEY INSTALLED. Costing 150 dollars more to repair. I will never come to this place again! read more

I wanted to give an update for a review I made a few weeks ago. My car broke down about a month ago. Firestone charged me $1400 to fix the issue but clearly did not test drive my car because it broke down again as soon as I drove off the lot. After taking it right back, Firestone fixed it again, for free (the least they could do). I did not feel valued or that they gave me an honest estimate. My car was running decent until about 2 days ago when it broke down again, with the same issue I was having when I had originally took it to Firestone. It's unfortunate that they scammed me for my money and I guarantee you that they will do it again to someone else. I would not recommend taking your vehicle to this establishment at all. They are only after money and will charge you a ridiculous amount of money to not fix your car. They don't even deserve this 1 star. read more

I was there on May 19,2015 to get new tires on my Camero. I was early but they got me right in and started working on my car. They said that they always do a free alignment with new tires. When they did this they found that I needed an alignment and asked if wanted them to do it and was told it would not take long for they had their best guy on my car at the time. After asking how much and was told the price of a one time or life time I went with life time for I plan to keep my car for sometime. I was told that this job could be 2 to 3 hours, but I was out and on my way home in an hour and 40 mins. I am VERY pleased with their friendly service!!! I will be tell all my friends to go there for their tired from now on!!! read more

DON'T GO HERE! Made an appointment online, and when I came in, the man at the front rudely told me that they didn't have anything on record (even though I had a confirmation e-mail). I explained to him that I made the appointment online, and his excuse was that it took 45 minutes to change oil (and said "don't you know that?") and the online system doesn't work with their scheduling system (that sure seems pointless). I said that I could literally show him the e-mail that said I had an appointment, and he sarcastically told me that he didn't doubt that I made an appointment, but it didn't matter. My appointment was for 6:30 and he kept reminding me that they closed at 7 - I'm thinking he just wanted to get out of work early. Maybe if they don't want to take appointments that late, they should update their online appointment system. read more