I made an appointment to have my wheels aligned. This place did not align my wheels. Instead, after 20 minutes they came out from the back with a color computer print of excuses why they did not align my wheels. One excuse was that they did not have the bolts to align my wheels. Another excuse was that aligning the wheels would require resetting some computer thing in the vehicle. And another excuse was that they didn't have the manufacturer's data how to set the wheels. Although their color computer printout was perfectly capable of telling me how far off my wheel alignment was when I arrived, and how poorly aligned my wheels still were when I left. They told me I should go to a professional shop that knew how to align my wheels. Then they charged me nearly $200. For NOT aligning my wheels. For 20 minutes' of non-work. (That comes to $600 per hour!!! For NOTHING!!!)
After I got home, I thought about it for a little while. You would think that a place which specializes in tires, and whose bread-and-butter has historically always been wheel alignment, would stock the "bolts" they need to perform an alignment. You would think they would know how to align wheels, and if they didn't, they would send their technicians to classes where they would learn -- even if that included clicking on a button to reset some computer data. So I called the Firestone corporate headquarters. I got the same run-around over the phone from some corporate "customer service" telephone voice: Just a string of excuses -- the same string of excuses -- why they shouldn't be held responsible for aligning tires. If they don't know how to align tires, and don't feel responsible to learn, WHY ARE THEY TAKING OUR MONEY for NOT performing a service they advertise and contract to do???
This place is crooked, and does not perform tire alignments. And the whole corporation has degenerated into a bunch of crooks. Don't go there. They will just take your money, and tell you to go someplace "professional" where they know how to align your wheels. And steal nearly $200 from you!!!
Don't go there! You'll be sorry!!! read more