It was a quick visit at this location. And at less they were honest.But what was upsetting was this location didn't want to go into a problem I was concerned about that another location did!!! And keep in mind that this is a corporate business; with a nationwide warranty. read more

Went to get an inspection for my brakes and routers, while there, they had MANY people dissatisfied with their service for being blatant thieves. A guy came in for his brakes and routers as well, they fix more on his car than he requested and charged him for it and the labor he didn't agree to nor ask for. He ended up paying over $900 on something that is an entry level mechanic job. He was not the only customer upset, there were PLENTY more to speak about. I would never recommend this place of business. read more

Damaged the wheel of my car with only 12k miles on it. Only offered to cover the tire damage while being completely ignorant of the wheel damage. Would give a negative rating if I could. I get that stuff happens but I pay for a service, you proceed to diminish the value of my car and then don't fix the problem read more

Firestone Complete Auto Care - Tires Near Me - Joplin, Missouri

Don't like their COVID-19 requirements.... The waiting room has six chairs, three people are in them sitting every other seat and I have nowhere to sit‍ Two people are without facemasks‍ Not cool!! I guess I'm stuck outside read more

Firestone Complete Auto Care - COVID mask requirement.... people in the background, if you look are not wearing masks - Tires Near Me - Joplin, Missouri

My son had a tire blow out when he hit a pothole exiting I44 at Rangeline Rd. He was towed to this Firestone location. After spending the night in his car in their parking lot (it was after closing when he arrived) they jumped right on his car first thing. Unfortunately, his is an All Wheel Drive vehicle and so they recommended purchasing 4 tires. Knowing this was an emergency situation, they gave us every possible discount and my son was out the door for less than $425. Amazing! Thank you so much for all your help and for not taking advantage of a bad situation like the Albuquerque NM Firestone location did, not 24 hours later. The Joplin store had fantastic, caring employees. Firestone needs to hire more like them! read more

Brian went out of his way to assist us with a nail in the tire. Was able to remove the nail with no hole. Squeed us in even though he had a car. Checked air and all for tires and was very respectful. Firestone is the one I trust for service! read more

Had a 2:00pm appointment for alignment. I arrived 30 minutes early just in case they could get to it. 2 hours later I had to spur them to put on rack. Very slow service. read more

I told Michael at this Firestone Complete Auto Care store exactly that I needed. Michael at the service desk tells me after taking my afternoon on this appointment and my $10 for his opinion on my vehicle. I was clear on the service I wanted and was quoted over this phone. Michael even had to show me an example on the wall of a different tire that it's okay for all the tread to not go the same way. I explained to Michael I did not receive the services I wanted but instead a referral of what I should do with my car. Argumentative Michael said, "come back!" I won't come back knowing arrogant men work. I guess they think I don't know what I'm talking about. I'll gladly take my business to a local tire shop and give someone local my money. Rather than a corporate tire store selling only one brand of tire in the mall parking lot. My experience here was a joke and these mechanics could give a hoot about pleasantries. Middle aged white men really are the worst. I'm a white man by the way. I see the bull. It's not okay. Get off your cell phone and texting your girlfriend and deal with the one customer in front of you. read more

Guy hung up on me 10 seconds into my call, then didn't pick up when i tried to call again. Don't start your call asking if they have new or used tires, they will hang up on you read more

Had a blow out on a cross country road trip. This shop had me in and out FAST. Amazingly helpful, professional, and excellent at their craft. Honest and helped explain clearly what was needed not only to me but anyone that came in or called. Not out to scam you for your money. I truly appreciate them being there in my time of need. 10/10 great job! read more

I had a walk-in oil change, which the associate said could take all day (as it was walk-in and they'd be squeezing me in whenever they had any time), so I expected to be camped out at the next-door Starbucks til the evening. I was pleasantly surprised to receive a call 1.5 hours later that it was done! Good experience, good customer service, not much (or anything) to complain about read more

Great shop, it's my go to tire shop for new tires. They carry tires for every budget, give them a try I don't think you'll be disappointed.

2:30 appt. Arrived on time and was told my car would be serviced in 20 minutes. It's now 3:47 and still waiting. Front counter is complaining about being behind. 2 employees outside smoking. Told them I'd reschedule at the start but assured me it would be done and that i took precedence over walk -ins. My whole afternoon is burned up. Do not go here! read more

Firestone Complete Auto Care - Tires Near Me - Joplin, Missouri

Stopped in for a tire repair. Was told they could not repair, and that I needed a $200 tire. Wow!! Went to Walmart and had it repaired for $10.00. Thanks Walmart. read more

I tend to not have the best luck with cars but this Firestone location has always been able to help me and they have amazing service every time! They are more than willing to answer any questions I have and they always offer fair prices. Walk-ins are a little harder since they are usually pretty busy so I recommend making an appointment! read more

I have to give this place 4-7/8 stars because the soda machine didn't work and the coffee taste bad other than that great place great service and fast service. read more

My car broke down 35 miles south of Joplin. I had to have my car hauled into Joplin and picked Firestone Complete Auto Care as it was one of the few places that was still open on Christmas Eve. They were due to close in an hour due to the Holliday! But they went above and beyond assisting me and were able to repaired my car instead of me having to wait until two days later. They did exemplary work and I was very pleased with their work ethic and their customer care service. I'd like to thank them publicly for going above and beyond the call of duty! Cindy from California read more

I got my oil changed there on October 10 and when i went to get another oil change on December 23 i went to good year and they told me that the last person who had done my oil change had pulled my drain plug and caused damage which caused me to need a new oil pan and when i went to Firestone they told me it was nothing they could do even though they were the ones who broke it in the first place. The manager named JJ or something like that was very rude to me and refused me service that they promised me a week before that. I've read reviews about this same incident happening at the same location so I believe someone needs to come in and investigate this store for doing their customers wrong. read more

First and last time I ever use Firestone in Joplin. Called to set up an appointment for a simple state inspection on January 30th. Rep said they had slots for 3,4, & 5 pm, I asked for the four pm. He got my address, phone and info, and even told me he'd note that I didn't want mail ads. I came in around four and they told me I had no appointment and my info wasn't in the system. They said they would "squeeze me in". So I went down to the mall a few yards away and waited. An hour passed and I had gotten no call, so I called them. They said they had dialed the wrong number (not sure if my fault or theirs), but my car was done. I asked if they would please send someone to pick me up because I was in a mall store further away now, the rep said he would get someone to drive down there in a black Silverado. I headed for the entrance minutes later and waited in the 18 degree cold for a black Silverado which never came--when I called the rep said he'd check on it, but after waiting longer, nothing. And when I called back, he said the guy had his truck and he couldn't reach him. After another several minutes I was freezing and couldn't keep waiting, so I made the hike up to firestone myself. By the time I got up there I was coughing and my knee was trying to dislocate. I told the rep the Silverado never came, and I have asthma and bad joints and was hurting and wheezing from the cold--but the rep just pointed out the window at the black Silverado which was apparently *just now* leaving Firestone. 20 minutes later. I was obviously hurting and upset but the rep never acknowledged it and never apologized. The two stars I've left are for the completed inspection, and they checked my tire pressure when I asked. Sadly, everyone else I have mentioned this to said they too have had bad experiences with Firestone and will not return. Update: Firestone called me, two weeks later. To say I had an appointment for 4pm February 13th, but they didn't have any techs available for that time, so would I do it at 3pm instead. Even if I had scheduled the appointment for this date (Nope, they miss-scheduled my appt for the 30th), they were going to make me change the time! Looks like they did have the right phone # this time. This is getting comical. read more

Got a flat tire outside of Joplin on my way through and stopped in to see if they could fix it. Had been driving all day and they were about to close. Not only did they fix my flat but they checked all my fluids and topped them off since I had a ways yet to go. The staff was super friendly and efficient. They were a bright spot in what had been a dreary day. Thank you Firestone! read more

The guys at this shop were all extremely helpful, courteous, and professional. They went above and beyond for us. I highly recommend them.

Oh where to start, purchased tires with a 50000 mile waranty from this location. Tires wore extremely quickly and so took them back to have replaced. Even though only had 5000 miles on them they still would not honor the warranty. Had to buy new tires. Got a screw in New tires and they would not fix it. Literally was told they were too busy. I paid for this service. It seems once they have your money they couldn't care less about service unless it means being able to charge you more. I hate this place, and I don't like using that word but they are slow to do anything(took them 2 hours for an oil change not an exaggeration) and they are more focused on upcharges than service. I lament because this small town doesn't have enough other choices. read more

Had a flat outside Joplin. We drove into this shop on a Sunday morning. Staff was very helpful, knowledgeable and quick. We were in and out on less than 30 minutes and headed back to the highway. Thanks! read more

So disappointed. Went in to have an oil change and figure out why my car was making a "fan" noise. After being promised it would all be done in 1 hour, I sat for 3 waiting for my car. They weren't busy, just lazy. Oil change went as planned as far as I know. However, the idiot tech told me if was my radio frequency. Nope. Made the tech get in my car to hear the noise again. Agreed that it was not the damn radio. Was then told it was either a lifter of I threw a rod. Sent me to a Kia dealer for absolutely no reason. After being so fed up with my entire day spent dealing with morons I popped the hood again. There was CLEARLY a hose that was not in its hole. It was obviously the problem. Drove back to Firestone and was pissed. Showed them what hose I was talking about (apparently they had no idea what or where it was) as I'm showing them I pop the damn thing in myself. I am so pissed and annoyed that my entire day off was spent telling these grown men how to do their own job. Please save yourself the time and drama and go somewhere else. If I could give them less then 1 star I would. read more