I dropped my car off on 3/18/20 for a diagnostic and while my vehicle was in Goodyear's possession, my catalytic converters was sawed/stolen off my vehicle.
Goodyear has attempted to claim that the part was missing when the vehicle arrived at their location, however I have statements from the previous shop and tow service that the vehicle was fully intact when it left their possession.
I had my vehicle at a local shop in neosho, mo and after they completed a repair, I wanted to have a diagnostic done, so I had a tow truck pick up my vehicle and take it to Goodyear in Joplin on 20th & Rangeline (all of this in the same day).
The tow driver dropped the vehicle with Goodyear where they told him to unload the car, and handed the Goodyear employee the keys.
Goodyear left the car unsecured in their parking lot for almost a week before pulling it into their shop to do the diagnostic, and during the diagnostic acknowledged that the catalytic converter has been removed at some point, but the way they described it, made it sound like "oh at some point someone removed the catalytic converter" leading me to think that a previous owner of the vehicle had them removed and ran direct pipes, so I thought nothing of it.
They did not say "it looks like someone sawed your exhaust apart and stole a two foot section that is now missing".
So when I picked up my vehicle it was still not running, I had it towed home. It's been cold so I had not tried to work on the car or start it for a few days, but yesterday I did and when it started you could hear the car from a mile away (no exhaust) so I looked under the car and sure enough a two foot section had been sawed out of the exhaust.
So I called Goodyear and told them that I had filed a police report last night, and that I wanted to know if they had cameras, and also what they could do to help me resolve this issue. I was told that this had happened to a dealership vehicle that they had in their location recently also, but unfortunately there was nothing they could do to help.
Frustrated, I called Goodyear corporate to see if they could help, as well as my insurance company.
Goodyear corporate said they would contact the 20tg st location, and find out what the issue was, and if they would be able to help.
While waiting to hear back from Goodyear corporate, my insurance contacted the 20th st location, and were told that the part was missing on the vehicle when they received it, and that they didn't have an insurance company to file a claim with, because they were self insured.
My insurance company called me with this update and opened a claim.
I contacted Goodyear corporate, and told them that now the 20th st location was saying the part was missing when the vehicle arrived at their location, and that the tow driver or the previous shop must've stole the part, so I ask corporate for their insurance claims department, and notified them that I had statements from the previous shop and the tow driver stating that the vehicle was intact with a full exhaust system in place when it left their possession, and that I wanted this to be resolved without having to get an attorney involved.
The insurance claims department said they would contact the 20th st location and get them to open a claim, so they could investigate this issue, and that is where I am at to this date 04/07/2020.
I will post further details as this all plays out, but be advised that your vehicle is likely unsafe to be left at this location, and that this location will attempt to avoid responsibility for damages that may occur to your vehicle at all cost.
I have learned that the consumer affairs does hold repair shops liable for damages that may occur while they are in possession of the vehicle. So legally if I am able to fully prove that the vehicle was intact once they took possession, then they will be held liable for damages.
It is just unfortunate that they choose to handle business in such a way, causing undue stress and frustration to their customers, but they've met their match today. read more
