, this originally was going to be an extremely negative review, but after some (idiotically stupid mis)understanding on my part, I can tell you they've done me better than I deserve between Gary, Colby, and the team in the garage.
Short story: use these guys. They'll take care of you.
The long story is...
Long story short(ish), I had an alignment after replacing some parts, and made it to South Dakota for a week, driving around, and then halfway back, my wheel starts clanking. I think I've eaten a wheel bearing. I make it to Concordia, KS, where I get ready to tear down the car.
Loose lugnuts.
I tilt a hundred and eighty degrees out of whack, tighten everything, and walk in the next day to talk to a manager. I'm trying to be reasonable, but I'm also pretty angry. He swears that an alignment tech never touches my wheels, but to make me happy, he's going to call up and get me replacement studs and lugnuts, and refund the charge for the lifetime alignment, while continuing to honor it.
Fast-forward to 6-8 months later. I'm tearing down my suspension to put in new springs, shocks, swaybars; the whole kit and kaboodle.
I get to the roll-centering kit, and I have a revelation so embarrassing, I feel this complete and utter shame roll over me.
I remember what Gary told me, and now I understand exactly what he was saying, and how true it was that the event previously wasn't remotely the alignment tech's fault.
I called, realized I had Gary, and humbled myself to apologize and tell him "I'd like to get this scheduled, and I'd like to pay you for the alignment again, since I've realized exactly what you were saying was true."
He wouldn't accept it. He asked me to keep coming back to him, and keep being a good customer. I told him I'd promote the **** out of the business everywhere I could, even at the expense of personal public embarrassment for being an idiot who didn't tighten down his ****in' lugnuts.
He accepted, and here we are.
Go see Gary, Colby, and the techs at Firestone. They'll take care of you, even when you're dead wrong and they know it. read more