I am a regular customer (over 10 years) and just started going to the Mall of Ga location. I would like to say it is so good to know that there are people who truly value "customer service". DeeDee is the best employee I've encountered when it comes to putting the customer first and providing "honest" recommendations. This is very rare in the automotive repair business now days. She is pleasant with everyone that walks through the door and you can tell she has an excellent reputation with all the customers! Best experience ever and every time I come in for service :) read more

Excellent service every time. I've taken my car to Firestone several times and they always keep it up to date. They replaced my tires, did the balancing, and changed my oil. The service is always professional and reliable. Highly recommend. read more

Bad reviews but I don't know why. The sign in person was cordial and efficient. I thought I needed a specific service. After assessing my problem the manager determined a better, less expensive resolution. This store is worth a try. read more

Friendly people, accurate service, work completed within time promise. Appreciate they don't push a lot of "add on" service items to run the bill up like many auto shops do. read more

Friendly folks. I would recommend this location if you need to trust the work done. Honest work. Honest prices.

Customer service is always great but everytime I get an oil change, something else is miraculously wrong with my car. After the last oil change, my sensors now read 0% oil and my car is overheating. As soon as I pulled off the lot I got a car overheating warning. Need less to say I won't be going back even tho the customer service is good. Costing me too much money. read more

Called to see about an oil change & was quoted $23 over the amount that I should have been quoted so it's safe to say I DID not Go to them. Instead I went to a different location where I was quoted & charged justly. Moral of the Story Is DO NOT TRUST this shop & always double check before you spend your hard earned money because places like this WILL RIP YOU OFF. Then had the nerve to tell me he's trying to keep his job and that's what I'll have to pay if I wanted service at that location. read more

I called and asked about an oil change, guy on the phone says $38 dollars. I confirmed 2x. I drive 20 mins through traffic get here and tells me no it's $78. Don't tell someone a price then change it when they get there read more

Firestone missed a scheduled oil change that they notified us about and when there was clearly a sticker showing a past due oil change ahead of my son taking the car back to school and then 12k to 14k miles later the car ran out of oil and cut off in traffic and now we may be facing a $4500 repair. For more than two months now Firestone won't even provide their insurance carrier information so we can file an insurance claim. I had been going here for a couple years with multiple vehicles for service and had no customer service issues until now. Now I can't ever consider using Firestone again in the future and they are forcing us to involve an attorney just to get Firestone to make their error right! So far I've spoken to the "store manager" Mike Robb, the "In-house claim rep" Gil Leon (TN) & a number of chats and none were any help and none provided insurance carrier info after I asked so possibly the attorney can get this info but why make an otherwise great customer have to go to the expense and hassle when you are clearly responsible. read more

Replace Lexus car battery at the Braselton Georgia location. They did $3200 of damage to my vehicle. Now I am getting the run around to get the money for my repairs. Don't let them change your car battery! read more

It was near closing on a Sunday and I travel a lot for work. I had NO appt scheduled as my other place I went to was out of my kind of oil everywhere nearby. Despite my poor planning, the men working that day at Firestone took me in right away and also with a compassionate helpful spirit. I will be using this location for every future need. They also didn't try to upcharge or sell me anything extra. They are very pleasant to talk to as well. Thank you Firestone! read more

Just left this place trying to set up an appointment to get my car serviced but the employee named Scott was very unprofessional and rude. He said they do t do appointments and I could leave my car with them for 5 hours just to get my headlight replaced. Instead of being helpful he had an attitude and didn't want to help. I refuse to give my money this asshole who called me a PIECE OF SHIT as I was walking out the store! read more

Firestone at Mall of Ga has been mine & my Husbands go-to for tires on 5 different vehicles for the last 8 years! They have have always been quick, honest & open with your options! They listen, work with you & have always compared multiple tires at a time to show you different price points to work with your budget. They've never suckered us into additional warranties or made us feel as if opting out of them was the wrong decision. (Although we always buy the warranties & they HAVE come in handy!!). I purchased tires today- and they were installed, alignment checked & paid for in an hour and 15 minutes! For the last 8 years, we stopped shopping around and comparing prices for tires...Firestone has always treated us fairly & that's what keeps us (and many other members of our family) coming back! read more

Firestone Complete Auto Care - Tires Near Me - Buford, Georgia

How to lose a customer: my wife's oil light went on, needed a simple oil change. They are open for another hour and told me they wouldn't help since. I didn't have an appointment. Even after I told him she was going on a road trip in the morning he just said "can't help you". read more

Great service! Very honest and transparent. I suggest making an appointment ahead of time. They're a great shop which means they get busy. Mike and Fred are both great guys! read more

They never keep an appointment and they lie about how long things will take. They sell crap tires that wear out too quickly I would never ever shop here again! I gave them three chances. Which was probably two too many. read more

The service was beyond outstanding. I called on a early Sunday morning after visiting several other shops on Saturday. It seem like nobody in Georgia had my tire. My tires are run flat so luckily my tire wasn't deflated. Scott was very helpful and let me know that ONE tire was in stock. I drove from Buckhead to come to the shop and get my tire put on. When I arrived Scott was at the front and had a great attitude. He checked me in and my car was serviced faster than I expected, especially a walk in appointment. I appreciate the awesome service. read more

Stopped in at 12:40 to an empty lobby, and asked how long for an oil change. I was told an hour to an hour and a half at the most. "We are moving pretty fast today". I was on a tight schedule so I left the car and walked to get something to eat and returned an hour & a half later. I was told it had not be looked at yet & was not ready at 2:15 PM as promised. When I asked when it would be ready I was told it might not be done by closing at 5:00 pm, and could a get a ride home? Apparently these morons think 1 hour equally 5 + hours? Now I recall why I never go to Firestone! read more

They always make getting my car cared for so smooth. I recommend them to all !! Love it here. Thank you for taking great care of me and my car. read more

While traveling alone with my 2 children, I ended up with a flat tire. I arrived at this location 10 minutes before closing but Leighton made sure I was taken care of and had a new tire on and had us back on the road in no time read more

So this place came highly recommended by a friend who is a long-time customer. I've been looking for a new place for oil changes and repair. So when I was running errands by the mall and got a nail in my tire, I thought I would pop in here and check it out. I have never waited more than an hour to have a tire plugged for a nail. It took over 4 hours. Even heard one of the guys on the phone talk about how they hate doing tire repairs. Well, this tire repair could have been a long term customer in the end. The only saving grace from a different guy checking me out was that I didn't get charged. read more

My daughter Jessica Kunis went in with her 2016 ford fusion tI get a checked out a fire stone mechanic said to her she needed $700 worth of work water pump and thermostat he quoted her $700 worth of work she said she doesn't have the money right now she will get back to them she remembered she had a warranty on the car brought it to Pep Boys and they said there was nothing wrong with her car this is out rages dishonest taking advantage of a customer and lying about what had to be done on the car which was nothing wrong with it I'm getting the word out there this is disgrace manager of that store should know about this and do something about it shame on you fire stone mall of Georgia Boulevard in Buford read more

This review is late, but this summer my AC went out. I brought my car here to replace a hose.. to find out that my compressor had gone bad. The whole experience was a series of unfortunate events. But at the end of it all, the boys at Firestone Mall of GA made everything ok. It turned out to be a huge blessing and I truly thank you for making the situation right. I would def. take my car back. read more

Fire stone is the worst place to fix your car you cannot trust them working on your car specially if you have what they call life time warranty like alignment Every time I take my car to the alignment they always come up with something I need to be fixed so they can make money to fix it . This is not right this is called rip off . One time I took one off my car to do the alignment they told me your car is not in our system we cannot do it less you have the receipt . I was lucky I kept all my receipt inside the car otherwise they want to charge me again . read more

Best Firestone out there! I travel for work and have to stop for oil changes every couple of weeks. This was by far the best one I have visited. DeeDee is awesome! She was so friendly not just to me but everyone that walked in. Give this girl a raise!! read more

Very unhelpful. Went in for something very simple and was treated rudely and wasn't even helped. Had to go somewhere else.

This place is amazing. They are honest, quick, and affordable. I've taken 4 cars in my household here and they provide great work. Work done here include brake pad replacement, ball joints, a broken dip stick, alignments, tires, rotation and balances, they do it all. I highly recommend this PARTICULAR store and associates. A nice FYI, you can apply for a CFNA credit card and transactions over $299 you get 6 months 0% financing. Great for those costly but needed repairs. read more

This location is excellent! Was able to schedule service same day, after having an awful experience hitting a pothole, bending a rim and waiting 2 weeks for the replacement to come it was an absolute relief this shop was able to re-mount and balance my tire and perform an alignment in about 35 minutes. Communication was great and the price was very reasonable. Will definitely be back to this location! read more

I have been a loyal customer for 20 years but I will never use this company again. I purchased a 5 yr battery for my car at this location that barely made it to the 3 yr mark. I called the store and was surprised when they informed me that the battery doesn't necessarily last 5 years and they told me I need to buy a new one. I asked why didn't they sell a 3 yr battery instead of making me pay for a 5 yr one. All they said was well it happens and they can't do anything about it. This is a store that does not stand behind the products they sell and all they care about making profits. read more

I had taken my car in for an appointment I had for Brakes and an Oil Change. When I showed up for my appointment, they told me that one of the techs called in and they only had one tech and it would take a half a day to finish my car. I was not pleased and told the girl she should have called and told me that before I made the trip to Firestone. I had to drive to work on Monday with brakes that were grinding and I was petrified to stop. I sent an email to Firestone on Monday and telling them I wasn't happy with what had happened. The manager called me 15 minutes later and told me he would like to take care of me by offering to replace my brakes for FREE! When I got there Monday after work, I mentioned to the gentleman there that my appointment was originally for brakes and an oil change but I would be thrilled to get the brakes for free if they didn't want to do the oil change for free. When I picked up the car, they had suprised me by doing the brakes AND oil change for free. Now if that isn't great customer service, I don't know what is. Thank you manager at Firestone! I will never forget your generosity!!!! read more

Went in for an oil change and tire rotation and came out to be told my brand new Toyota's belt & battery were bad. Was told that the belt was dry rotting and it needed to be replaced and my batter was a 3.5 and needed to be a 5. They also showed me my air filter that was dirty. Long story short, I allowed them to replace my air filter but wanted a second opinion on my battery & belt. The man basically told me my car wasn't going to last without it.. I went to Elite Auto Tires and explained everything allegedly going on with my car. He checked it and laughed and said your brake belt is perfect and tested my battery. He brought me into his shop and showed me a bad belt and a good belt and walked me back out to my car and asked me what my belt looks like and I said it looks like a great belt. So the moral of the story.. they really do try to take advantage of you. DO NOT GO TO THIS PLACE. They have to up-charge to meet their goals. Now I'm wondering if my air filter was even bad to begin with. Such a scam of a place. Grateful for an honest shop to tell me the truth and save me money. read more

I'm new to this area and I just want to say this Firestone is incredible! Dee Dee was EXTREMELY helpful and efficient. They were completely booked and somehow managed to squeeze me in and get me taken care of and I was out of there within 30mins! I'll definitely be back to let them handle any issues with my car as long as Dee Dee is there to assist me!!! read more