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    Firestone Complete Auto Care

    1.6 (19 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

    Recommended Reviews - Firestone Complete Auto Care

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    Receipt where we were charged for the drain bolt stripped by these techs

    Dropped my car off at 9am for an oil change, was told two hours. 11am comes and goes I call at 12pm to see what is going on, they tell me they stripped the drain bolt and order a new one an hour before. I ask why was I not notified or anything, I get the reasoning of there is only two of us here. I then call two and a half hours later again for an update. At this point Dominic tells me they got the bolt and just need to put oil in and will be another 30 minutes. So my wife and I drive down to pick it up walk inside the building, gentleman sees us behind the computer his was using through the glass door as my wife and I wait a couple minutes. I walk up to the door and am met with a finger telling me to wait a minute. When Dominic does come to the counter we are met with a what car are you here for. Not a hello not a sorry for the wait nothing. We pay for the change just tells us we will get the receipt on email, we are charged for the bolt they stripped. This car mind you has only ever gotten oil changes from this location. Needless to say I am no longer coming here.

    Terrible customer service

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    11 months ago

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    1 year ago

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    1 year ago

    This place is fucking trash the consumer service is really bad I would not recommend this place at all

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    Ask the Community - Firestone Complete Auto Care

    Grease Monkey

    Grease Monkey

    (31 reviews)

    UPDATED REVIEW ON 02-04-2026 I brought my car in for an oil…read morechange today (Brighton, CO 4114 East Bromley Lane location) and had a great experience. Joshua was very polite, professional, and friendly from the moment I walked in. He welcomed me right away, clearly explained all the charges for my vehicle, and even took the time to share helpful information about my vehicle's service history. As a business owner, I mentioned that we have a fleet account. Joshua wasn't immediately sure how to process the charges through the business fleet account, but he assured me he would find out. When the service was complete, he went over everything with me again and let me know he had successfully processed the service through our fleet account. Jordan was the technician who serviced my vehicle and was also very professional and friendly when he brought my car back out. Great job by the team -- I was in and out in a timely manner. Much appreciated!

    It's really sad that shops don't know how to do things as simple as a oil changes without messing…read morethings up. They over torqued my oil pan plug so much not even a 6 foot breaker bar or impact driver could get it off. Now I'm dealing with a nearly stopped plugged because shops like this love to over torque plugs. On top of that my oil filter was way over torqued as well. The place was also really dirty on my visit as well. Just drive the few extra minutes to a valvoline where they actually take care of your car.

    Christian Brothers Automotive Brighton

    Christian Brothers Automotive Brighton

    (29 reviews)

    I do not recommend CB at all. Especially if you're a solo female…read more I only write this in hopes it helps someone else to make an informed decision. I have to suck up my losses and accept responsibility of trusting when I knew better. I let my guard down and trusted CB. Huge mistake on my part. For a few years I trusted they were doing me right. Around end of November 2025, I was told that the noise my vehicle was making was shocks, I asked numerous times that if they were sure shocks would fix the noise and that was all it needed-was told over and over- yes. Because something was really starting to feel off, is why I asked numerous times. After shocks were put on it still made some noise and some days worse. I was sent a 'how was your experience' by the owner, Dan West. I replied with my concerns. I never heard anything back from anyone. Crickets. I called CB and was met with some resistance from Scott but, he told me to bring it in. Supposedly a tag or something was left in and it was a 'humorous' moment and that was causing the noise. Which It was not. I was starting to feel iffy with CB and went elsewhere for an oil change to be shown a demolished plug and it was in way too tight. That mechanic finally managed to get it out (I watched through the window) Only CB had been doing my oil changes. So it left me asking a few questions about oil changes. And why wasn't I informed about the plug? I dreaded calling CB about the noise due to they meet you with resistance and an attitude- I had to finally call because it was so bad. And yes, I was met with resistance and authoritative attitude from Scott. They wouldn't do a refund because shocks were under warranty but I could get the shocks replaced again. Made no sense if that didn't resolve it before but, apparently my only option. I took my vehicle in and dealt with that condescending attitude and Shaun(?) and another guy lifted my vehicle and went right to the actual problem rather quickly, including the bearing(?) Which made me think, they knew all along. I asked about the shocks and I was told that because of the (hydraulic fluid?) was holding the control arms up just enough to eliminate some of the noise. And now it's low due to the pressure of the control arms(?) it's low again. I was authoritatively informed that I did need shocks and they would not be changing them out because they were still good. But, yet they just said the new ones were low on fluid now or pushed down(?)... And the noise was horrid again, so what is that saying about the shocks this time if before they supposedly didn't have this fluid in them? And I was told due to the control arms, it would have drained(?) the fluid and why the noise was so bad again. They contradicted themselves. And how could they not have known it wasn't shocks making that noise when they were replacing them if it were so obvious it was the control arms and a bearing? I've been looking back on some questionable moments I've had and now asking- if they feel they can get away with it and do bare minimal work on your vehicle (or none at all) and still charge you for it. And/or tell you that something needs done when it does not. I undoubtedly do believe they would, hands down. I was taken to the office by Shaun(?) and given a quote to fix the control arms and I believe a ball bearing. He made it sound that they were doing a customer service by discounting the shocks from the total. Which was less than what I paid. He reprinted a new quote with a slight disgust. I also noticed an "other fees" charge. I wondered if that charge was always there. I didn't bother asking for obvious reasons and I already knew I would not be coming back from all I experienced and observed. It was enough. I highly recommend staying away from them. They may appear to be super friendly and only there to help- it's super fake and they are deceptive. They are more than happy to take your money and good luck if anything goes wrong after. It's more of a lure for the love of the piggy bank for them.

    I've used Christian Brothers before, though at a different location, so I felt confident returning…read morefor service again. From the moment I walked in, I felt completely at ease speaking with your service writer, Bruce P. It felt like chatting with a good friend--he genuinely listened to my concerns about the truck and welcomed my input without dismissing any of it. When I received the bill, it was a bit higher than I expected, but I understood that the work was necessary. As I've said before, you get what you pay for. Sure, I could've gone to "Bob's Auto Shop" for a lower price, but I wouldn't have received the same level of expertise or the warranty that Christian Brothers offers. What really impressed me was the turnaround time. I dropped off my truck on a Wednesday, hoping to take my family camping that weekend--a big ask, I know. But Bruce and the mechanic, Ken M., made it happen. They got the truck ready in time, and I couldn't be more grateful. Christian Brothers Rocks ! ! ! !

    Excel Diesel & AUTO - Invoice

    Excel Diesel & AUTO

    (1 review)

    Beware of this shop. $495 for 2 shocks. I paid a grand total of $916.94 for 2 cheap ac delco shocks…read moreand installation. Invoice and photos are attached. The shock part number is a AC Delco 540-5063 which range from $80-120. Autozone has them for under $100. I understand shops need to make money on parts, but this is just a complete rip off. When I approved it over the phone I thought the $247.11 was a set, not each. Then they tried to tell me this ac delco shock is some sort of professional grade this and that all, bs and lies. Im guessing they paid $60-70 bucks for them. Invoice and pictures are below. I went back after I picked it up and they just told me this is a special professional grade shock cause I wanted gm. I asked for the part number which he gave me. This place has such good reviews also so I was surprised. They guys at autozone and o rilley were also very surprised when I showed them the invoice and the shocks they put on. So maybe the owner will make this right with me and I can delete this review. If not beware of these shaddy practices cause the proof is in the pictures. Yes I do take fault for approving this and not asking more questions at the time they called me. I should of looked into it and asked for a part number before i approved. Lesson learned and I still think they ripped me off with the price of the shocks. Im going to continue to post on Facebook, next-door, yelp wherever I can to warn people about how much they are up charging on parts

    From the owner: Since 2009, our family of experienced technicians has been helping drivers get back on the road…read morewith reliable services they can trust. This means we are committed to communicating and devoted to honest results, from SUV repair work to servicing diesel commercial vehicles. Whether you need a basic oil change or have transmission issues, we come prepared to provide quality workmanship that goes the extra mile. So, the next time your car is acting up, bring it to the experts at Excel Diesel & SUV -- where your complete satisfaction fuels our business.

    Firestone Complete Auto Care - autorepair - Updated May 2026

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