Service: Attentive, Personal and Diligent The guys here are down to earth, easy to get along with and diligent. Diligent is a word that I rarely get to use when describing customer service because it's rare that someone is willing to genuinely anticipate your needs and follow through on it. These guys do just that. I was in town on business with an Enterprise Rental Car that blew a tire. I called Enterprise's roadside assistance and was instructed to bring the car into any Firestone location, show them my rental agreement and they'll take care of the rest. That's pretty much exactly how it worked out. I walked in said I had a flat tire, showed them the agreement and I had to say no more. They saw, they knew and they acted. Diligence. They made a few calls, filled out the paper work, I sat down and they got to it. A little while later I signed a few repair orders, got in the car and drove home. Very happy with these guys! read more

Went in for simple oil change,air filter and cabin filter. $260and an hour and a half later it was done. The technician had more to talk about with other employees and the manager than do his job. There were 4 employees around my car trying to figure out how to install the filters. Don't come here. Go to jiffy lube read more

AVOID THIS PLACE AT ALL COSTS! Staffs were unprofessional and rude. I dropped by on an early weekday morning to ask if they could mount a brand new set of winter tires (bought from an online dealer) to a set of spare rims. The place was a ghost town and the staff still refused, saying it was not worth their time even though I was paying for it. On a different occasion, my wife's car had a flat on the way home so we had to get it patched here. They also did a complementary vehicle check and recommended a new engine air filter. We declined the service and went home. Five minutes after leaving the store, the engine was shaking itself out of the car every time I got on the gas pedal like it was being choked (not a problem before visiting the store). After limping home, I opened the engine air filter box and found a ball of leaves/debris shoved into the airbox, blocking the filter and preventing any air from getting into the engine. After cleaning out the airbox, the car ran perfectly fine as it did previously when I drove to the automotive parts store to get a new engine air filter. read more

I was 2.5 hours away from home when my tire went flat from a screw. I installed my spare and called around to find a shop to repair my tire (at 9 am on a Sunday). Other places quoted me that the wait may be up to 4 or 5 hours long! Luckily, Firestone, which happened to be only less than 5 miles away, took me right in, fixed my tire and put it back on my car quickly. I was in and out within 45 minutes! Picked up a Dunkin iced coffee next door and went on my merry way. Big shout out to service manager Jason Basile for taking care of me! read more

These guys used to be very pleasant and helpful. But apparently things have changed! The new manager, who informed me has been in charge since November 2023, is pretty much a prick. I had new all-season tires shipped there, like I have in the past. He refused to install them because of the brand of car. Fair enough they are free provide service or not, it is a free country, but he was so obnoxious about how he did it. Nor did he care that he was leaving me in the lurch ahead of cold weather. His whole attitude was one of get lost before he even spoke with me. I suggest you avoid "under new management" here. I get the sense he would be fun to work for. Luckily their competitor up the street, Sullivan Tire, was much more pleasant and accommodating. They got it done on the spot and everyone at all levels was super pleasant and helpful. read more

Listen...After reading a lot of the other reviews, I feel like I must preface my review with something, a disclaimer...Be that as it may, I can't thank Josue and Shawn enough...Walked in on a Sunday, Memorial Day Weekend. Just struck out at two other tire shops. And I had a nail in the wall of my tire and rim. I had a very important long distance business trip in a few hours and the desperation was mounting. Josue with an extremely kind demeanor listened attentively to my problem, summoned Shawn who quickly diagnosed the flat tire issue. Fortunately, they had my 2023 Chevy Suburban Premier tire in stock...And an hour later I was back on the road, smiling and humming to stereo. Thank you Firestone. Give Josue and Shawn a raise! Thanks again. read more

Horrable service .made an appointment and waited 2 hours. For 2 tires to be balanced and installed. After 2 hours they tell me my rest tire had a leak and they could fix it for 20$. Seriously after 2 hours. I would have purchased 2 more tires but I didn't want to wait 2 more hours. Tech s were rude and so sloppy looking. Then we get in the car and grease and tire matter is all over the floor. Aren't they supposed to put paper down. Thanks. Can't get the grease out. If you want to wait 2 hours and they damage your car . Go for it. Let's see if anyone will respond to my e mail. Seriously dought it. Btw. I think it s really in bad taste to have 2 employees watching a movie while we wait. read more

Bad Service and Salespeople Had a service belt and some other work done on my truck that cost about 2k then 2 days later the water pump blew up and my truck had to go back to the shop. Too coincidental that after that work more things go wrong with it. Also, the person I worked with was racking up the items on the invoice and trying to sell things in an aggressive manner and belittling the choice of vehicle that I had. Very poor taste in customer service. Will not be going there again. read more

In years past this would have been a 1 star review. However, with age and wisdom I have learned to consider compassion and human error. I was here today 5/23/22 at 1:00p for a broken tire stem on my 2012 Honda Civic. I called in advance to make sure they actually handle these kinds of things. Management was very polite and having signed up for a Firestone credit card on the spot I learned my repair fee of $40 would be free. Update next day. Total cost was $112 to change tire stem and valve. Now my TPMS light is on and I have to come back. They said it could be a faulted tire pressure valve smh. Now today is 5/26/22 and I just picked up my car. They kept my car all day just to test all 4 tire pressure sensors to tell me to take it to Honda because it is a computer issue. If that was the case I would of went to the dealership in the first place. I was charged $112 for a product that wasn't properly calibrated to my cars computer. To add insult to injury, I was taunted at the front desk when the store manager Olvys Martinez, told me I was being rude and that he was going to give me a refund but had "changed his mind". I told him I wasn't being rude but as a shop you are indeed incompetent and I have already reported them to the better business bureau.. as of 6/5/2022 I received a refund. Still need my computer calibrated ... read more

Firestone Complete Auto Care - Tire Pressure Maintenance System light on after installation of a new tire stem sensor - Tires Near Me - Braintree, Massachusetts

See all

I ordered my brand new tires from Tire Rack and decided to have them delivered to Firestone. I then set up an appointment easily on a Saturday morning to have them put on. I chose Firestone simply because they were an option when I was ordering online and they were down the street from my house. When I arrived for my appointment there was zero parking in their lot and the guys in the garage were less than helpful. I ended up making my own parking spot. I waited in their small waiting room for about an hour and a half. I brought a book, and could have possibly enjoyed it, if not for the loud and annoying TV that was just playing the same infomercials on a loop. Why bother having a TV!? Turn it down or at least put it on a decent channel. I know this probably seems like a small concern but honestly it was THAT annoying. Then the whole thing (changing my tires and doing an alignment) ended up costing me $220. I was thinking about $150. I feel overcharged. With that being said though, Firestone has an alignment lifetime service, and they do free alignments every six months. I guess maybe that's why? Anyways, overall experience was just meh. It did the job, but there was nothing outstanding about the service I received. read more

Got Good Tire deal on Bridgeston Turanza. But tire rotation still not done well, my car shaky during drive, I went and asked to fix it, they tried but still not fixed. If you plan tire change or any like oil change you have to wait lots... go this place if you free couple of hours (for tire rotation 2hours minimum required, to change tire 3hours). Update: went back for balance tire on March 9th 2014, but they messed up, never ever go there in my life for tire change, rotation or balance etc. waste of money at this place for regarding tire maintenance. - HP read more

Bought 4 new tires and shortly after I left my tire pressure light came on. I called and was told it was normal because the air in the garage was warmer than the air outside. The next day the tire is almost flat I brought it back and was told there was told there was nothing wrong and that they put more air in it and sent me on my way. The next day the tire is close to flat again. I bring it in for a 3rd time and was told it was weighted incorrectly. While I was waiting I noticed their mission statement done right the first time. If only this was my first bad experience with Firestone. After this visit I will not be doing business with Firestone. read more

This place is the worst!!! They charged me $1,400 to replace my catalyst and O2 sensors which is about $300 more than the usual Firestone I go to and about $800 more than what my reliable mechanic would charge. Long story short, they claimed they did the work but it was never fixed properly. My inspection failed 3 times with the same problems with the CAT/O2 sensors. I had to bring the car in 3 times for the same work they they claimed to "fix" every time. They blamed the problem on the part manufacturers without accepting any type of responsibility. They finally fixed it the 3rd time by using parts that weren't cheap. Extremely unreliable and the workers at the front desk have no remorse for their poor work quality. Avoid at all costs!!! read more

Worst of the worse. Went in on a Sunday to have my brakes done and it was taking forever. I walked to the front of the bay and the kid doing my brakes looked like a kid trying to put a square peg in a round hole. Called the manager over and he spoke to the kid doing the brake job. Once finished I started hearing a loud clunking noise so wound up going to a mechanic who produced photos of how the Firestone tech put the wrong pads on. Had to go back and wait again to have them redone. I had to watch like a hawk. I also called Firestone who said the district manager would call me. Never happened. read more

This place is atrocious. I set an appointment to have a tire repaired via their bs "road hazard" package, only to be told I needed a new tire...I then had to keep following up with them daily to see if they even found it and they said no...I then called a regular, non firestone shop and got my tire replaced the next day. How is it that some crappy shop can find a FIRESTONE tire, faster than FIRESTONE Itself? Place is run by a bunch of idiots. I've had many bad experiences but have been forced to use them based on proximity. Never again. Make me sick read more

Making an appointment with them is useless because they will still end up wasting your time. For example I made an appointment at 2pm for today and they didn't see me till about 2:50pm and then took almost 2 hrs doing an alignment read more

TERRIBLE. I set up an appointment only to wait over 2 hours for my car to be seen. They did not even fix my tire as it is still leaking air.

Made an appointment online for a coolant exchange and thermostat replacement, and even stated in the notes that I had the part. Appointment was confirmed so I made the necessary changes from my daily travels to arrive at Firestone to drop off - I get there and give them the information and tell the person that the thermostat is in the car. I am then told that they do not take outside parts. Which is odd, since they do take tires bought from Tire Rack, etc and put them and align. Yet somehow buying a part instead of them marking one up to sell is not taken. Furthermore, if the appointment request clearly states that I have the part then why was it confirmed in the first place?? Obviously made it inconvenient, yet made it clear that this place is not worthy of doing business with. read more

Ive gotten auto work done many times at Firestone and have always been satisfied. They tell you what should be done, what will need to be done shortly and what is working well and then let you make the decisions no pressure. They do a good job at checking everything when they do an oil change as well. They also have a special oil change price in the mornings (i think its just over $10 for an oil change 8am-10am.... $15 for my truck). Which is a lot better than the Jiffy Lube, Lube Tech etc prices. The best way to do it is make an apt ahead of time so that your not waiting a crazy amount of time. read more

The absolute worst experience. Please do not bring your car here. Lack of professionalism. Lack of transparency. Lack of my business in the future. Don't bring your car here if you need work done read more

As a regular customer I must say I am extremely disappointed. I understand it's a weekend which is why I called to make an appointment a week ago! The appointment was for first thing 9 am when the opened for a simple oil change. I told them I wasn't in a rush but would like it back before 2pm... it is now 2:30. I called and told them I would like to pick up my car, the man on the phone said they were just bringing it in now... my appointment was for 9.... will be asking for a discount read more

They overbooked with clients but they only have 2 technician. I scheduled an appointment for oil change but ended up staying there for more than 1 hour. My hood keep popping up so I had to go back and ask them fix my hood after I tried to close my hood for a few times. It ended up coz there is something stuck under hood. The service advisor was helpful but they need a better team. read more

Staff is always nice, get every oil change, tire or brake need done here. I never make an appointment I just drop by and they always make time. Most recently, I got my brakes done, noticed a noise right after. I went back the next day, they noticed the brake pad they installed was moving around and replaced it right away for me. I've never had a bad experience here, great staff. read more

Great store, they are very reasonable with all the tire repairs. Went to the location in west Roxbury they charged twice much.

Went in here for an oil change and tire rotation. Quick service and decent prices. Really nice guys and couch and TV to hang out if you are waiting. Short walk to Dunkins and Panera if you get hungry. Though I did dump on the Panera location in one of my other reviews. Follow me to learn more. read more

Checking in was okay, but the other dudes was rude. Took them just under 2 hours to do tires, and they brought my vehicle right in.

I have brought my car here multiple times to have work done. Everything from new tires, new brakes and oil change. This place is very professional and will get the job done. read more

I have brought my truck to this Firestone location twice now, and each time have been blown away by one of their service advisors, Andre. He has gone to bat for me with my warranty company to get repairs paid for my them so I didn't have to pay out of pocket, he's made solid recommendations on needed repairs, and has advised me against others. At this point, I trust him enough to bring the car in and ask him to just do whatever needs to be done to it. He communicated regularly throughout the repair process, and again a few days after it's done. Can't say enough good things about him. One negative piece of feedback I have is that I bought a new battery only to find out it was never put in. When I went to look for the new battery, I realized they had left the old one in. I brought it to the manager's attention who was working, and they rectified it right away. read more

I brought my car in for an oil change and they quoted me for a bunch of different things. They said I could use a new air filter so I took them up on it. I ended up paying $160 for everything. My car ended up stopping and shutting down the day after in the middle of Quincy because the air filter wasn't secured in place. I had to get my car towed.. also I now have a leak in my oil filter thanks to them which I will be bringing back soon. Very upsetting. read more

I brought my fleet vehicle here for the first time because I had a flat and needed 2 rear tires. They tried to get 2 more tires plus fluids and wiper blades which were recently replaced. They raised a red flag to my fleet manager who shut down service completely on the account until I called to explain. They held me captive; wouldn't plug the flat and wouldn't do any repair until fleet approved. Four hours later I was relieved to just get the hell out of the place. A level of incompetence and dishonesty I have not seen in this business since the bad old days of Cambridge Tire. My advice to fleet customers; GO ANYWHERE BUT FIRESTONE BRAINTREE!!! read more

"Management" just responded to my review with the exact same line they use to everyone. If you've had service at Firestone not only do they have your personal email on file but also your phone number. The only reason they respond publicly on Yelp is to make it look like they actually care. This makes me want to go from 1 star to 0!!! read more

I had them put on 4 new tires and breaks on all of my tires. Unfortunately replacing my valve stems on my tires was something that was overseen. Two out of the 4 tires that are brand new, keep going flat and I've had to take time out of work to go back twice to this firestone to fix it. Not only was I patient and allowed them to keep my car overnight as they were swamped, I get the car back with a 1/2 ass job. I blame the fact that this location is completely under staffed and has to much volume for the lack of help. read more

New manager Pierre tricked me into signing up for one of the idiotic firestone credit cards. Didn't take no for an answer and said it only takes 5 minutes. More like 5 hours as he didn't know how to set it up an I had to make 500 calls. I've had a very tough time operating that unwanted firestone account. Also the wait for an oil change is usually an hour or more* read more

I was totally impressed with how fast they repaired the right front axle of my FedEx work van along with front brake pads. Jennifer is a rockstar there, very responsible and told me she and the mechanic stayed past 8 PM to make sure my work van was fixed. No other shop will do that. Kudos to Jennifer for expediting the repair of my work vehicle so quickly. read more

I don't know if they have changed but wow. When they first opened this shop they had this old guy running it and he did a excellent job. Well they got a new manager. The work they did on my car had to be fixed elsewhere. They charged a high price and did shoddy work. When I talked to them about what has been done they spoke down to me and insinuated that I was a idiot for questioning them. Most people in Braintree know about them and won't go there. read more

Brought my car here and i am very pleased with the service. My car came out better then it went in. The store manager Andre took great care of me and i will be brining my car there from now on read more

Jose, Jonnie, Calvin. These are the names of the young gentlemen that took care of my fiance and I Tuesday morning. We had a bad flat tire and despite our lack of car knowledge, we refused to pay to change a basic tire, that's something anyone should know how to do... It was harder than expected however. Eventually we slowly drove to Firestone where I asked the boss of the establishment if I could borrow a Lug wrench (as we didnt want someone to do the work for us and just needed at least better tools) he gave me excuses regarding liability and so my fiance and I were left in their parking lot pondering what to do when *Cue Super hero music* two mechnaics (José & Jonnie) exit out of the shop and kindly ask what the problem is. Eventually all three of the mechanics were hands on helping us while still letting us get familiar with how to avoid and handle this situation should the problem arise again. They didn't ask for a penny and their hospitality, professionalism and social representation left us in awe. Hell yes to kind people like these! :) -Told ya I was gonna write it, Calvin.. Keep up the good work guys! (: read more

My husband took my car in for an oil change at Firestone in Braintree MA . We go there all the time believing they were doing a good job, but recently It seemed like every time they would find something wrong that cost big bucks. This time they told him I needed something done under the car that would cost 400.00. Decided I wanted a second opinion before spending that much. He just went today to someone he knows well who said that he couldn't find a thing wrong .... that sometimes the oil from the oil change will leak down and look like something was wrong. I can tell you now I will not be going back and will continue to go to my husbands friend. read more

This place is horrible-unscrupulous and bad workmanship. If you have a choice between lighting your money on fire or going here, burn the cash. At least that way you'll know for sure how much you'll lose. My mother went here for a simple oil leak. A week later it's still leaking oil and her car is at a different mechanic who is fixing the original problem AND the damage they did attempting to fix it. The second mechanic was so horrified when he saw her car that he drove it back to Firestone, had them put it on a lift and asked them if they still wanted to continue to deny they messed it up. Needless to say they gave her money back. But we are now paying someone else to fix the new problems Firestone caused. Oh and they tried to talk her into a bunch of work she didn't need. Bottom line: Don't go here, and don't let anyone you like go here. If someone you hate asks you for a mechanic recommendation, send them here. read more

Came here on my way home from work for an inspection sticker, could not believe how accommodating and quick! Frank and Iraka were so helpful and courteous! read more