Super helpful team. I needed a quick look at my tires as we were on a cross country trip. Great service. Friendly knowledgable team

I had my 2003 Ford Explorer towed to Firestone to have a engine knock diagnosed. Their diagnosis was a rocker or rod problem and said the engine was no longer viable. I asked them if they put engines in. They said yes and said they will try to find me a good deal on an engine. I called around myself and found several and the 1000 to 1500 range for used and $3300 from Advanced auto I called today and Firestone said it would be $8000 to install a new engine. I asked how much they're charging for the engine and they said $5500. I said I found one for 3300 and they said yes that's the same engine we found but they want a little markup. I said $2200 markup plus $2400 to install. It is not a little markup it's gouging I said can I buy the $3300 engine and have it delivered and they said no they don't do third-party installations. I will never take another car to Firestone. read more

This is a great location. I called early this morning as I came out to my vans tire completely flat. Joe was able to squeeze me in this morning and get my tires replaced and did an oil change on it as well. They offered me a great price for what I needed to get my family back on the road. If you're needing an honest shop look no further than Firestone complete auto care. Ask for Joe read more

Firestone Complete Auto Care - Lobby is super clean and doesn't smell like a run of the mill auto shop. - Tires Near Me - Amarillo, Texas

If you want to pay out the nose for an oil change this is the place to go. They will even change your oil to synthetic from conventional without your permission and give you a wonderful surprise bill and act shocked when you don't agree. If you have money to burn this is the place to go ! read more

The quality of customer service is above and beyond at this location!! We were stranded on a Sunday due to a flat tire. Firestone did not have our tire at any of there locations, but helped us find one close by and then helped us put it on! The cost was minimal but the value of care priceless! Thank you so much!! read more

Driving from Northern Colorado to South Texas, we were close to Amarillo and I needed air in my tires. When we tried to air them up, one of the back nozzles popped off, so we had to change a spare late at night. On Sunday, most of our usual tire stores are closed (dealership and discount tire), so we opted for this Firestone. The guys were super friendly and replaced the nozzle on my tire for no charge and in so little time since I came in right when they opened. I was so appreciative of them making my headache during my move back home a little lighter. Thank you so much! read more

The alignment service is terrible, and there is no warranty, it is the most expensive in the city

Wow! Driving through town and needed to get a state inspection and new tires. Pulled up and immediately was serviced. Was in and out probably in thirty minutes! AND the customer service was incredibly friendly. It was as if they were trained social workers. Couldn't believe it for Amarillo - a small town - and being an Asian American woman in the time of Covid. Especially after just leaving jiffy lube where the guy refused to inspect my vehicle. Thanks so much to Cory and Hanna. read more

They were awesome! We hit a curb Saturday night on the way to NM and had moderate damage to the Right Front. Came in at 9am on a Sunday and they had the car fully repaired and ready to go by 11am. Never have I seen faster or more reliable and cost efficient service. If I could give 6 stars I would. Professional and Friendly shop! read more

Traveling from New Mexico to Texas and we ended up getting a flat tire in the middle of the night on I-40. Enterprise recommended we talk to Chase at Firestone to get it fixed, so that we could get back on our way. Chase helped us out tremendously. Not only was he super professional and kind, but he noticed we were weary from our roadtrip and needed to get back on the road, so he had our tire changed quickly, getting us back on the road within 30 minutes. I was super impressed by Chase and blow away by his customer care. He turned a really awful situation into a small blip in the road! I highly recommend visiting Chase for any auto needs in Amarillo! read more

This is Firestone located in 2201 Coulter St S, Amarillo, TX 79106 On February 21 (Sunday) I went to firestone to have my car fix. My car have engine light on. I also want to have oil change. I paid $ 216.62 for diagnostics and oil change. They told me to come back the next day because they need to order parts. The next day February 22 (Monday), I went back and paid $ 209.52 for the parts and labor. After one week on February 28 (Sunday), the check engine light comes on again. So I brought my car back to firestone. They told me that the oxygen sensor they put on my car is not compatible with my car so they need to order another part and need to come back the next day. On March 1 (Monday), I told my employer that I can't work because I need to go to firestone to have my car fix. While driving to firestone, a representative from firestone called my phone and told me that they receive the parts for my car but its the wrong parts and that they need to order another part and it will be delivered on Wednesday March 3. On March 4 (Thursday), I called firestone and ask them if they have the correct parts already. They told me that I can come anytime to have my car fix. So I told my employer that I need to go to firestone. When I arrive in firestone, the technician told me that they have the wrong parts again and that he will again order another part that will be delivered the next day. I told the technician, that I need my money back and he processed a refund for me. He refunded $ 209.52. The technician told me that he cannot refund the $107 diagnostics fee because he was able to diagnose my car. After all these troubles, I can't understand why do I need to go back to firestone just to be informed that they have the wrong part? I'm driving two hours just to go to firestone. Your technicians are not well trained. Please make sure you have the best technicians. ! read more

I cannot recommend this fire stone tire shop. They refused to fix a tire instead they just want to sell new tires even if you've just bought them yesterday. So I went home learned how to fix a tire myself and found out it's really easy. Fire stone is fired! From now on I'm fixing my own tires. Just go watch a video on the Internet it's really easy to do and only cost about $12 in tools. And you can do it in about 10 minutes. read more

Drove by, saw no cars being worked on in the bay, so I went in to see if they could look at my freon leak. Three workers were sitting in the lobby chairs, on their phones. One got up to greet me and let me know they wouldn't be able to look at my car until Wednesday. It is Monday. As I left, I stepped into the bay to get a good look to make sure I was counting exactly how many cars were in there being worked on. Yep, I can still count to zero. Also, add another three workers in the bay, sitting down, on their phones, bringing the total to six. I did see a woman in the corner at a desk but I assume she wasn't an on duty mechanic. I won't count her. One of the men asked if he could help me. I told him what the man inside said, and he looked awful puzzled. Six workers, sitting on their butts, playing on their phones, and no cars in the bay, but they can't look at mine for another two days? Wrong. read more

Had a flat tire in a rental truck that ended up being shredded and Chase, the manager, was able to get the tire replaced promptly. I dropped off the tire/rim right as the shop was opening and called about 1.5 hours later. I was informed that there was no rim damage and the new tire had been installed. Staff was able to take off the spare and store it under the truck bed and install the new tire. Great Service. read more

Checking to make sure tired were all set - Tires were higher than it suppose to be ... that's another story - Garrett is our Man!!! Very polite and very professional even topped our washer fluid :) read more

Absolute top notch customer service. The only reason I did not give it five stars is because it is somewhat expensive, but that is probably because it is owned by a corporation. The guy who helps people when they first walk in, has excellent customer service and is very knowledgeable. The mechanics in the back are all very nice too. When I got my oil changed, the mechanic even left me a very nice thank you note. That's the first time any mechanic has ever done that for me. I highly recommend this place. And if you work at BSA, you get a 10% discount. Don't forget to ask for it. They will be happy to give it to you. read more

Tires were special ordered 3 days ago. I was told to come in today to have them put on. I just found out, after 45 minutes of filling out paperwork and verifying business account info, that the tires I ordered were not there. They sold them to someone else after they received them. Will NEVER do business with them again. read more

Had a tire go out on a Saturday night, just as we were pulling into Amarillo. These guys were able to replace all four tires & perform a much-needed alignment all on a Sunday morning. Appropriately priced, and they had us back on the road within 1.5 hours (a few people were in front of us). Much appreciated! read more

Walked in at 10am Cody tells me he only has 1 tech everyone else quit today . I said I understand how long is wait. He tells me after the truck getting tires I'm the next ticket give him and hour or so. I said I'll wait and go across street to eat. Get back hour and half my cars still in parking lot 3 other cars in and 1 pulling out I ask what happened I get nothing but lip from service manager Chris Mackey how he took in cars of people waiting that came in AFTER me. I said etc I was waiting but across the street now he gives me nothing but attitude and had balls to call my wife a bich yeah I heard you and now giving me nothing but a bad attitude because I rightfully got upset over his bs call. Starting to see why all but one of your employees quit today. Oh and the free brake check he shined a flash light thru my rims. Must think I'm an idiot. That's ok for front pads but did that flash light go thru the rear drums so you can see the pads. Piss poor pathetic service. I've been going to various Firestone for 20 years and this has to be the worst one ever. read more

On a road trip across the country and had an issue with one of my tires. I've been a firestone customer for several years and this location did not disappoint! Very friendly and got me on the road in an hour! Highly recommend!! read more

They kept us waiting for 45 minutes before telling us "the good, the bad, and the good" news. All lies. They said the battery was fine (we are headed to autozone to get it replaced after we finish up at Discount Tire because it just sputtered again starting up) - I'm not convinced they ever even tested it like they claimed. Which brings me to lie #2 - "we don't have the tire, but I called Discount Tire and they have 2 of your exact tire in stock". Well, here we are, 1.5 hours later at DT. They don't have the exact tire and didn't get a call from anyone at Firestone - they had a more expensive similar model, and they are putting it on now. What a waste of my time, and shame on them for the load of BS. read more

This place saved us. Woke up to a dead battery with a 12 hour drive ahead of us. AAA time is to this place and they were ready to help us right away! Stephen was so great working on our 1991 Cadillac. He fixed the problem with in 20 min and we were on our way! Great service with amazing attitudes. read more

Absolutely amazing customer service! I was traveling from Houston to Denver and underwent an ordeal at a Houston Firestone days before the drive (wanted tires rotated and an oil change, walked out with 2 new tires, a new alignment, new battery, and new brake fluid). As I was driving through Fort Worth, my car started shaking and pulling very hard to the left. I decided to have it looked at when we got to Amarillo. I called this Firestone the next morning and Chase was able to immediately fit us in. After inspecting my car, he said it appeared the Houston Firestone did the alignment on the front tires but didn't even touch the back tires and they installed the two new tires on the same side rather than balanced. He fixed the alignment and rotated the tires free of charge! If I am ever near Amarillo again, I would definitely take my car back here! read more

Our brakes locked on the way back from Colorado. We towed the car into them (AAA) at 4pm on Sunday. They took the tires off, drained some of the extra fluid, and got it working again, but they did not charge us because they said they weren't sure if they fixed it or simply the time we waited to get the tow truck fixed it. They spent about 45 minutes doing analysis on the car and didn't charge me anything. I have never had that happen before. They didn't even try to up-sell. Amazing. Really nice guys as well. Highly recommended. read more

Traveling through we got a flat tire. Firestone was open on Sunday and was able to get us back in the road quickly.

We have used this Firestone for years. They are efficient, honest and respectful to women. They always present our options and never upsell. Ther even gave me a ride to work when I dropped off my car. My hubby and I wouldn't go anywhere else!! read more

I discovered a slow leak on one of my truck tires when I was leaving my hotel at 6:00 AM. I showed up at Firestone at 7:00 am without an appointment and Chase and his team took my truck in and fixed my tire and had me on my way at 7:30 am. I really appreciated the friendly service and will use them again in the future. read more

I went to get an inspection done and there was no one being serviced in the garage at the time and I was told it would be 2-3 hours. I know inspections are not profitable but everyone has to have one. I drive a newer car so what would have taken 5 minutes has now resulted in a mad customer. read more

Went to this shop to get my inspection completed. When I asked the rep at the front "how long will it take?", she told me about 45 minutes. I told her that would be fine, I was going to go eat lunch and then come back in about an hour. After I got back in a little over an hour later, I approached her to see if my car was ready. She it was going in next. 2 cars went before it did. While I was waiting I was observing the employees in the garage and saw one guy eating Fritos in the corner for about 15 minutes another guy was sitting on a stool reading. This went on for quite awhile. In all, my car was there for 2 1/2 hours. In the end. It only 5 minutes to complete the inspection. I will never go to any Firestone again. read more

Driving cross country and had an issue with my truck overheating the night when we pulled into town. They fit me in first thing in the morning and got me and my family on the road. Great customer service and very knowledgeable! Highly recommend this team! read more

HUGE RIP-OFF!!!!!!!!! I took my car in because it barely started. They called me and said the battery was bad-although it had been checked 3 weeks before. They replaced it and then called me to say the alternator was bad too. They replaced that also and I paid $463 and went home. The next time I drove, it barely started again. Later that day , it wouldn't start at all. They towed it back to the shop and called me to say that now the starter was dead too!!!!! For a mere $560 they would change that too!!! I had it towed.somewhere else to somebody a little more respectable. What a bunch of scam artists!!!! read more

They were professional but that's all the good I can say. After just a 10 minute look at my vehicle, I don't think it was fair to charge me 86 dollars to tell me that my gas cap was loose which is why my check engine light was on. I have been a loyal customer for years. I guess I should have gone to Auto Zone where a computer check is free. read more

I'm traveling from coast to coast on a tight schedule and noticed my back tires were ready to blow. These guys got me in there and mounted two new tires in less than 30 minutes. They were professional and for the short time I was there they had good television on. read more