I am at my wits end. I purchased a beautiful chandelier and when it arrived it had some parts that…read more were not aligned. Contacted store many times no response. I recently purchased an expensive stove and yet again the knob on it was defective. I was assured by the seller it would be replace. I am still waiting months later..... Not sure what to do... No-one gets back to you!!! Elsie Rodriguez

I have moved a good number of times in my life but always lived locally. With that said, I have…read moredone my share of kitchen and bathroom renovations. I know what to expect when it comes to ordering and installation of kitchen and baths. It can be challenging. Previously, we did our kitchen smack in the middle of the inflation backside of the pandemic. It wasn't without issue, but between the local cabinet dealer and contractor it was finished in 3 months. Last December when things calmed down, we decided to do our Master Bath. How difficult can that be, right? My wife and I decided to use Furguson instead of Best Plumbing supply. BIG MISTAKE. As of today, 4/19/2023 we are approaching 5 MONTHS and still have no delivery of the items we ordered. We did our part. We paid 100% upfront, and after three telephone calls and NO CALL BACK OR UPDATE, I decided to stop in to inquire why it's taking so long. The manager was condescending, and simply wanted only to wait on those looking to buy product instead of servicing. Their commitment to customer service is completely absent. They have a polished sales pitch, but do not follow through after the sale. My suggestion is to be very careful and remember this is a publicly traded company and backed by Private Equity. That should tell you something. I just learned that today...

Upon the repairman coming to my home to repair the dryer, he did not open, move or inspect any…read moreportions. Prior to his arrival, I made sure to inform him of the style, model number and that the dryer is stackable. He looked at the dryer and then proceeded to go to the circuit breaker panel. He then informed me that the problem was electrical and I needed to seek the expertise of an electrician. I messaged him to ask what led him to believe the issue was electrical as it occurred to me that the washer & dryer are on the same circuit breaker and my washer worked. He never responded. After thoroughly checking the electric going into the dryer & into the wall as well as the electrical panel, the electrician determined there was no electrical issue. The electrician moved the dryer, pushed a button & turned a knob and the dryer began working. I called All American Appliance to speak with the manager or owner and no one responded to my call. After calling a second time, I was called back. The manager listened to what I had to say & then said he would speak to the repairman and call me back. I have yet to receive a call back. I feel that this company is dishonest in its practices and the customer service is poor at best. They charged me for a service call, only the circuit breaker was checked and nothing was resolved. The repairman made no attempt to inspect the dryer. I do not believe I should be charged for this service as the electrician clearly stated that it was a very simple repair and that the repairman did not do his job.

Called them on a Saturday afternoon to look at my refrigerator which was constantly running on/off…read morein 20 second interval. They gave me a Wednesday mid-day appointment which I could not take and opted for the following morning. My refrigerator stopped working 2 days before the appointment. A person arrived on time WITHOUT ANY TOOLS, looked at the model number, then through his phone and in 3 minutes said I needed a new inverter & a new board that would cost $935+tax and it would take 2-3 weeks to get the parts. He did not look behind the refrigerator, diagnose anything. I paid $69.25 for this service. I called another repair company, they came the same day, took rear panel off and tested for 20 minutes, told me $516+tax and one part would arrive in 3 days. Parts arrived on time, replaced and now working for over 1 month. Paid 1/2 the price and saved 2 1/2 weeks. I emailed All American and explained my dissatisfaction. Received an anonymously response telling me they would "pass on" my email. That was a few weeks ago, no response. Do not bother with this company. Unprofessional and I question the knowledge of their staff.

Staff is generally friendly though there are some people that look like they were hired to do…read morenothing and just hang out front. The manager should get out of his office to check this kind of useless behavior. Selection is typical Home Depot. They seem to be more well stocked than my California store but California is a shit show compared to NJ. They do have better " manager specials" which I appreciate. No bad experience really except for my first rant on employees that do nothing but hang out front. I prefer this location since it is also less crowded. Bought a grill over the summer and the guy helped us beyond the call of duty and that was really cool. Good showing by this store. Keep it stocked, keep front facing staff friendly and helpful; and it will be a gem.

This Home Depot location is my go-to store for most home improvement needs. They have a great…read moreselection of products, from tools and hardware to plants and decor, and the prices are usually reasonable. And not to mention the return policy is very accommodating within reason. The staff are generally helpful and knowledgeable, though there are times when it can be hard to find someone for assistance, especially during busy hours. Genuinely the times I struggle the most with finding an associate is when I actually need help, such as unlocking some of the more expensive items or tools. I always joke with my boyfriend when I walk in knowing exactly what I'm buying I get flooded with assistance when I don't really need it. The store is well-organized, and I appreciate the option to check inventory online before heading in. Curbside pickup is a nice convenience, and they're usually quick with fulfilling pickup orders.

very professional kept in contact…read morearrived on time put on booties quickly diagnosed problem and even had part in the truck to fix the problem

Good communication and prompt service. However I very specifically asked before I agreed if they…read morehad the parts for my model stove, and clearly described my issue, knowing it could be only a couple things wrong, with the hopes that it could be a one time service call. They said they do stock the parts. That was false. The technician knew nothing about it and said he had to order the parts and so of course had to return, which means you pay for 2 visits instead of one which I think is awful.

I've used AG Appliance two times now to repair my Thermador stove and oven. Both times AG…read moreAppliance sent a technician the same day and either resolved the problem or ordered the required replacement part and came back within a couple of days. I highly recommend AG appliance repair! On the other hand, I do not recommend Thermador stoves!

I found AG Appliance Repair on Yelp after my LG refrigerator stopped working. I received a response…read morewithin an hour to schedule an appointment to assess the situation. When the technician came, he explained that there was a problem with my compressor, but the good news was that the refrigerator was still under warranty. AG Appliance Repair was kind enough to file a claim with LG, and once LG accepted the claim and mailed the parts, AG Appliance Repair came back promptly to fix it. I'm so glad they responded so quickly and handled everything so efficiently. If I have another issue, I'm definitely calling them again.

Had my stackable washer/dryer replaced today by Ackerman's. My dealing with this company from the…read morevery beginning was one of efficiency, professionalism and reliability. They called to let me know when the appliances would be in and when they would be installed. No excuses, no delays and no nonsense - they were right on target which is unbelievable in todays market when everything is on backorder. The installers were clean and very respectful of my property. Whatever problems they encountered they handled without any hassles or extra cost. I highly recommend this company. Maria C

I first purchased appliances (SubZero reefer, Asko dw, Viking range) from Ackerman's in 1999, I had…read moreheard beforehand that their motto was "If we don't sell them we don't service them", which is logical, given that our rural region's authorized sales and service centers are generally separated by ~30 to fifty miles. I chose them over a competitor twenty-five miles closer to me because of their reputation for honest dealing and skilled service technicians. Over the past twenty years, I have found this to be the case. I recently replaced my original dw with a new Asko from Ackerman's, whose technician and I ran into problems that called for an oscillating saw (neither of us had one and it would have taken an hour to locate and obtain one from a neighbor) but were solved with hammer, chisel, muscle, and skill (none of it mine). Really impressive.

I would absolutely call on Trusty Fix for any appliance service. They came out same day and…read morediagnosed our LG refrigerator and determined that the compressor failed. The tech explained exactly how he tested the system and was very informative. In the end he said it did not make sense to repair as the cost would be near to that of a replacement and I appreciated his honesty and for coming out on short notice.

One of the springs to my wash machine drum broke. I called Serhii scared of making a choice to fix…read moreit or buy a new one. He had called me back right away and came the same day to give me the quote. I was pleased with the price and had it fixed very quickly upon him receiving the parts. He is very professional and prompt. I would highly recommend him.