I purchased a used truck from Chevrolet of Wooster, and within a day, the Check Engine light came…read moreon. After running a diagnostic scan, I found clear evidence that the dealership erased an existing error code before selling the truck. Here's the proof: Mileage at dealership: 74,277 miles (as documented in the sales contract). Mileage now: 74,767 miles (only 490 miles driven since purchase). OBD scan data: Shows the Check Engine code (U062F - Lost Communication with Coolant Pump "C") was cleared exactly 490 miles ago, meaning it was reset right before the sale. Only 7 engine starts since the code was cleared, proving the truck was barely used after the reset. The Check Engine light reappeared at 74,510 miles - only 230 miles after the sale, meaning the problem wasn't fixed, just hidden. When I contacted Chevrolet of Wooster for an explanation, they completely ignored my messages. Instead of addressing the issue, they chose to ghost their customer after knowingly selling a truck with a hidden mechanical defect. This is dishonest and unethical. If you're considering buying a vehicle here, I strongly recommend getting an independent inspection BEFORE purchase because their "inspection" clearly doesn't disclose known problems. I am attaching photos of the odometer, my sales contract, the OBD scan results, and my unanswered messages to the dealership so potential buyers can see the facts for themselves. Avoid Chevrolet of Wooster if you value transparency and honesty.

Moved to the area from California and needed a vehicle ASAP. Walked in without an appointment and…read moreeveryone was so nice to me. I never felt pressured or tricked and left the same day with a vehicle. My salesman Kyle was so helpful and still is two months later! I wasn't super impressed with the finance guy but Kyle was super honest with me and answered my questions. Every other person was a 10/10. I even ended up going back fo service shortly after and Jessica in service is a GEM. I probably talked to her 6 times in a few hours trying to figure out what to do. She was patient and understanding and even went to the manager for me without my asking trying to help me out. I'll forever get my vehicles and service from Chevrolet of Wooster. Thank you!!!

Very Professional and Honest, best car buying experience ever, and I have bought a lot cars.....read more

It was truly a pleasure to deal with Matt. There was never pressure to purchase just a good…read moreconversation about the vehicle we were looking at and some conversation that had nothing to do with business. He was available off the lot and answered any questions I had. When it came time to purchase they Matt and Mike just got the job done. No questions about purchasing anything other than the vehicle. I would and will always recommend anyone looking for a used vehicle reach out to Dunn Brothers.

Altogether willing to deal with customers. Lowell was excellent in getting my grandmother a great…read moredeal. This place knows what they're doing.

Short story - I ordered online the wrong accessory for a Honda Civic. Jeremy in the parts…read moredepartment helped me quite a bit by exchanging it with the correct equipment (and minimal additional time and expense).

I can't review new car sales, used cars sales or service because I live in California and that…read morewould be much fuel to go there for that. However, I can comment on the parts department. When I called I was greeted with very friendly and experienced sales reps, they had the parts, knew the exact match for my Honda Civic and in fact, they were about $14.00 less than my local Honda dealer (even with shipping) the items arrived very quickly, packed like a pro, everything was exactly what I ordered and in great condition. I will purchase from College Hills Honda again.

If you are looking for a new/used vehicle and wanted to be treated the way a customer should be…read moretreated, you need to visit Pallotta Ford. Honesty, integrity, follow through, that is what you get at Pallotta Ford. They have a fantastic staff, and Mr. Pallotta takes personal accountability to ensure all of his customers walk away with a great experience. If you are in the Cleveland area - check them out!!!

This dealership is as shaddy as they come. They knowingly sell cars that have mechanical issues…read more They will even clear codes on issues with a vehicle to sell to you as if nothing is wrong with the vehicle. Everyone from the salesman, to the business manager, to the service manager are all shady. Do NOT buy a vehicle from this dealership. We bought a vehicle a week and a half ago from this shady dealer and already have had to sensor lights come on. Have a print out showing they tried to clear the codes on the vehicle.

Car threw a check engine light first day. After multiple…read moretrips to mechanics and a ton of youtube videos, best case scenario is I need a new head gasket. Dealer is ghosting me. Oh, so good thing I have that power train warranty. Buyer beware, stay away! Only 70 more payments left for this paper weight.

My experience with Wooster Chrysler was piss poor…read more I visited Wooster Chrysler on 12/5/20. NOT a good experience. We are in the middle of a pandemic and at least one customer was without a mask. Salesman Richie Fontes, who happened to be the guy I was dealing with in emails prior to my visit, also was not wearing a mask. The guy in service who showed me where the bathroom was and an employee who actually came into the bathroom were both maskless. The dealership itself is small and cramped. Mask-wearing should be strictly enforced for everyone. When you see behavior like this, you know why we are experiencing a huge spike in Covid. And to be honest, I just didn't get a good vibe there anyway. My experience dealing with salesman Richie Fontes was terrible. The guy started out ok during the initial phone call but then got upset and flustered when I asked for clarification on the rebates. A few days later he sends me an ALL CAPS email whining about my decision to wait on a deal they put together and actually remonstrating me for not finalizing by a specific date. I think Richie forgot that he is just a car salesman and it's not his place to question customers' decisions. Internet manager Dave Heath sent me an email with the numbers but when I sent him a follow-up email, he never bothered to respond. I happened to be in Wooster doing other things when I decided to visit the dealership to take a test ride in the Jeep I was interested in. Richie Fontes was there. I told him who I was and he couldn't have given a shit less about me. Didn't offer to sit down with me to see what he could do to finalize a deal. Just mumbled some bullshit to another employee about the numbers already being on paper somewhere and the deal is the deal and then walked right past me like I was garbage. Very unprofessional and very low class. Based on my experience, I really can't recommend Wooster Chrysler or Richie Fontes. Fair is fair, so i'll give the owner of the dealership credit for agreeing to give me what I wanted for my trade. But what's the point when every other aspect of my experience dealing with them was negative. You're not gonna sell a 40k Jeep by sending rude emails and treating a customer like dirt. Do yourself a favor and go to Fred Martin in Barberton. I've always had great experiences there, and Lisa Allison is the greatest salesperson in the universe. She will go out of her way for you and treat you like gold.

Mazda of Wooster goes above and beyond! I bought my Mazda CX5 and I've been back for every checkup…read moreand issue! They were easy to do business to and they never stopped their care and consideration for me as a continued customer! How they treated me on walking in looking for a car never changed this entire time! They always know my name, they make you comfortable while you wait! And their wait times are so so quick! They offer free wifi and refreshments! They even push for local adoption of shelter pets! They do offers for low adoption costs and etc. throughout the year! In fact, they have a sweet furry mascot to make sure everyone is having a good time Their work is exceptional. I've spoken with their crew that services the cars and they are happy, time permitting, to answer any and all questions! They video your entire work order, so you can see everything that is done, no swindling here! They don't torc your bolts and round them out, they do a great job! They do a check over, as well, and give you a sheet to see anything from tire tread to brake inspection and more! This place is awesome! I won't go anywhere else! Their prices are competitive for the service they provide!

Bought a used car and our sales guy was Orion. Transaction/ paperwork was smooth. We were done with…read morepaperwork, and they handed me the keys. About 10 minutes later they called me and asked me to come back because they forgot to get the deposit. Fast forward not even 24 hours later & the check engine light came on & it has a bad catalytic converter. Called Orion and he offered no solutions, said we bought it "as is" and they could not help. Said we could bring it in and we would have to pay for it to be fixed. THEN had a mechanic look at it, and it had absolutely no oil in it.. at all. Poor service. Poor follow up. Would absolutely not recommend.

I can't say enough good things about this business-both the sales and service teams. They listen to…read morewhat you are saying. They are knowledge, courteous, professional, and most importantly, honest. Highly recommend!

Good work, but expensive.read more