We have had Firehouse Subs cater events before so I did not hesitate to enlist their services again this year. Kudos to Jaison and his team for their professionalism and commitment to excellent service. The service was amazingly fast, efficient and very friendly. Jaison was well organized, knowledgeable and patient as he helped me navigate through the numerous catering options available. The platters I ordered were all made with quality ingredients and with a beautiful presentation. The sandwiches were fresh, flavorful, with generous portions and a hit with our guests! A numbers of guests expressed interest in personally using Firehouse Subs in the future. It was a sincere pleasure working with this great staff at Stone Park. read more

1 Star - Terrible Customer Service and No Resolution After Over a Month! On August 17, 2026, I placed a company lunch order with Firehouse Subs. When I returned to the office, we discovered that we were missing THREE employees' lunches -- one large New York Steamer and two bowls of chili. I immediately contacted the restaurant manager, who offered me a discount on a future visit or told me to fill out an online complaint form. I should not have to return and spend more money to receive compensation for food I already paid for and never received! Since August 18, I have sent multiple emails to Firehouse Subs Guest Services, provided my receipt, and repeatedly followed up requesting either a refund to our credit card or a gift card. Every response has been the same: "Your case has been escalated to restaurant management." It has now been over a MONTH, and absolutely NOTHING has been done. No refund, no gift card, and no resolution. What is the point of having a Guest Services department if all they do is apologize and forward emails without actually resolving customer complaints? This was a company lunch order, and three employees were left without their meals. Mistakes happen, but how a company handles those mistakes says everything about its customer service. Extremely disappointed in Firehouse Subs and the lack of accountability. I would think twice before placing a large company order here again. read more

We got a company lunch from this Firehouse Sub on 8/17, and we were missing 3 large items. we have reached out multiple times to resolve this issue, and we have never heard back from owner or manager. We are very upset about this and will no longer order from here anymore. read more

Fire House Subs great stuff, 1st time at this place. Let me tell you, Alex and Max are awesome. Great customer service. Made sandwiches super fast. The sandwiches tasted super great. Guys thank you for your recommendations. The sandwiches are very tasty. Live in the city, but i definitely would come back to this place next time I come in this area. I hope Max and Alex are there. Ceasar read more

Firehouse Subs - FireHouse Subs great employees - Sandwiches Near Me - Stone Park, Illinois

The sloppiness and shortness of the Sandwich's.. ladies were nice tho I don't what can be done this was the 3rd time this has happened read more

Firehouse Subs - Supposed to be 4 inches as you can see more like 2 - Sandwiches Near Me - Stone Park, Illinois

Very nasty attitudes. Made me wait so long to get waited on. We're not friendly at noon time

Sandwiches above and beyond the typical sandwich place fare with friendly service! I go out of my way for excellent quality sandwiches!

I fucking ordered a white bread sub with just turkey on it and received a wheat bread sub with ham bacon lettuce and tomato. I still ate it because I was hungry, but I wasn't happy. also bathroom smelled bad read more

Love the food here but they are starting to get sloppy with their orders. Last year I added a cookie to order (online). They changed the type of cookie to one I don't like which would be okay but I really think it would have been nice for them to ask (you know call) They couldn't refund my money. When I put in their survey, manager said come in and ask for her and she'd give me correct one. Problem is only certain hours no night weekends etc. No more upsell for me. FYI- no more surveys either-company doesn't do them. Today, I asked for light mayo and an extra pickle slice. Apparently their version and mine are different what light is. It was slathered on both sides of bread with mayo. So much so that food slid off of sandwich. We go out of our way to come here and I think they do a better job when you order in store of following instructions. Food is fresh and tasty. Staff is friendly. I'd give it 4 stars in person as they follow instructions better. read more

Had the French Dip sandwich it was AMAZING. Au jus was tasty and they gave you a decent amount Girl who waited on me was super nice and efficient Only negative is the place looks like a storage room.. boxes and Dollie's all over, very unorganized and not a comfortable place to sit and eat read more

My favorite go to sub shop! The owner and team are amazing. Super friendly and delivering delicious food! If your in the area it's my go to ! read more

Grateful for this community jewel. The owners Mia and Sam always go above and beyond to support the community. No fuss no muss when taking orders and making deliveries on time. Food is always fresh and always good. Their box lunches were the perfect complement to our working meeting. Their secret ingredients are love and compassion. Thanks Firehouse. read more

Firehouse Subs - This box is empty because the contents inside were so delicious. - Sandwiches Near Me - Stone Park, Illinois

The sub bread was sooo good. Ordered the brisket sub and the BBQ sauce is too sweet for me. The sub was cold and its supposed to be hot. The potato soup was bland and watery; not thick enough. I would not eat at Firehouse subs again. read more

Sub was very delicious. Very nice clean place. Employees were friendly also. I'm definitely coming back read more

Firehouse Subs - Brisket and cheddar - Sandwiches Near Me - Stone Park, Illinois

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Not a whole lot to say as this is a sub place. I was starving like Marvin and wanted a sandwich. My company tends to order lunch from this location a lot, so I know the food. I love their ham. Not sure why it has a sweetness to it, but I love it and I love it on white bread. So I ventured out to get a ham and turkey sandwich...why not, I am special and deserve it. I ended up getting the large as I was going to feed me and Marvin....way too big (that's what she said). Sandwich itself was nice. Wasn't quite toasted, but it was warm. Personally I am not a fan of toasted bread, so warm was good for me. The large can easily feed two, three if you have a soup, 4-6 if you are models and that will be a great meal. Place was clean and the staff was very friendly, including one woman who was having lunch and she still greeted me. They have a great selection of chips,...okay I don't really care about the chips other than they have salt and vinegar chips and I love those. While this review is for my personal lunch with them, I am going to have to give them a shout out for their catering services. I have ordered their sub platters several times (sandwiches, drinks, chips, dessert) and the service has been great. The delivery woman has always been very helpful and professional getting everything set up. Definitely would do lunch for me and my meetings again. read more

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We really liked this location! We visited last week to grab some sandwiches to go. I forget how many options they have here and how large their large sandwiches are! We were warmly welcomed with a hello and directed where to pick-up our order. I tried something new and got the large Spicy Cajun Chicken. It came with grilled, cajun-seasoned chicken breast, cherry peppers, pepper Jack cheese, lettuce, onions, deli mustard, and their house-made Cajun mayo. Flavor BLAST! I prefer hot sandwiches so I really enjoyed this one. The chicken was well seasoned and I loved the mayo. The bread also stayed crunchy which impressed me for a hot take-out sandwich. My husband got the meatball sandwich and he really enjoyed it. I had a bite (or two :D) and the meatballs were amazing. They were moist and so flavorful. We also appreciated the large containers that the sandwiches are served in. Makes it so easy to eat in the car or on the go. The store was clean and had social distancing reminders which is great to see. I love supporting Firehouse Subs because of their mission and the way they give back to the community. I also learned that, "A portion of your purchase in 2020 at all US Firehouse Subs locations goes to the Firehouse Subs Public Safety Foundation, to be used to provide lifesaving equipment to first responders." Way to go Firehouse Subs and keep it up! read more

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FIGHTING THE FLAMES Solid sammiches with a hot sauce "buffet" (!!) I was perhaps a wee bit unfair to these guys in the last review update, and given their friendly attitudes (always consistent with the 'hellos' & 'thank yous') I need to bump them back up a star. They've added more menu options, now offering different size sub sandwiches -- small, medium, and large. The New York Steamer (pastrami with deli mustard) and Italian (salami with provolone and dressing) are my go-to choices. The dozens of hot sauce bottles are more than just a display: you can sample as many as you like! They range from 1-12 (anything above a '9' will result in painful death) and I've found a few favorites among the collection. Workers are typically kind and grateful for business. The Coke freestyle machine is loaded with a bazillion flavors and the restrooms have always been clean. One of their cool quirks is to donate towards a public safety fund (which one, I'm not sure). They'll ask if you'd like to round up your purchase to the nearest dollar, so basically your spare change goes to proceeds. A really nice gesture, I think. I still prefer Potbelly's for hot subs (Jersey Mikes for cold subs), but Firehouse is legit and I'm glad to have them so close by my work. Recommended! read more

This is absolutely wonderful in every way. Because it is so close to our home and just around our neighborhood, it is so convenient for me to go there whenever I please. They serve such mouthwatering food, the reason why I became their regular customer. Every time I come here and try one of their delectable dishes, they make my day so much better. My orders are always processed quickly and taste amazing! Just the other day, I tried something new and ordered a large portion of spicy Cajun chicken. Flavor BLAST! I much prefer warm sandwiches, so the fact that this one was served to me was a welcome change. I really enjoyed the mayonnaise, and the chicken had great seasoning. It is unquestionably worth trying with something new. Definitely highly recommended. I will surely come back here again and again and try all of their dishes in the menu list. read more

They'll never get my business again. Mediocre sandwich & trash customer service in my opinion. They're basically a bougie subway. Best thing about the sub was the pickle. read more

Firehouse Subs - It's simple instructions - Sandwiches Near Me - Stone Park, Illinois

Sandwiches were hot and the veggie sub was fresh. My son says too much relish on the steak sub and the bread was too soggy as if it had been dipped in liquid like a roast beef sub would have been; when it was supposed to be a steak sub. Meat was generous for sure. Steak sub was more like a ground steak sandwich. Perhaps ask how much relish or if you want your sandwich dipped would be a plus. Over all I'd give the another shot. read more

Very RUDE and mean Customer Service. The staff doesn't care about their customers. I have a T -Mobile coupon and I asked them to hold the HAM CAUSE I DON'T EAT PORK. The girl yell can't modify the order. You just take the ham off. I explained the oil from the ham would still be on the sandwich, and she said not my problem. She said I can order another sub. But it would be full price. I asked again could they leave it off. She slam her hand down and said if your not happy. I can leave. Another staff member was coughing and laughing no gloves on. I just left. She said you really think I care if you leave. We still going to be in business. I think she was also racists. Beware of this place. Rude RUDE Rude. Not everyone eat ham. read more

pork sandwich was awesome!! tender, juicy,And sooo yummy!!! me and my Aunt Angie, we came and ate here, it was soo good! I would deffinetly recommend this place, it was Awesome! read more

Firehouse Subs - Sandwiches Near Me - Stone Park, Illinois

The first time I ate one of these subs I noticed how delicious and different it was from the subs I had eaten. Firehouse Subs will be my regular place whenever I want a sub, they are fresh and delicious. read more

Quite possibly the worst "fast food" experience in many years. This place could be worse than Subway or Quizno's, which is a feat all in itself. Even if you're starving and there isn't another restaurant for 100 miles, I would never recommend stepping foot in this roach-motel. Here's a few things to keep in mind before you make a bad decision and decide to eat here: (1) The physical location is dirty and unkempt (2) Not all staff was wearing gloves while handling food (gross, especially during a pandemic) (3) The staff was less than friendly (4) The entire time we waited, all four line cooks dilly-dallied over (what appeared to be) a single catering order that incapacitated the entire restaurant (5) The food we ordered was never made while waiting 15-20 minutes... our family couldn't wait & had to request a refund. To the firemen founders: You should be embarrassed of yourselves. All that time to cook food & watch Backdraft and this is the best you can come up with? Go back to your nap, I'll give someone else my money ‍ read more

I got a $30 gift card from my wife for Christmas, so I finally decided to use it at the Rockford Illinois location, I ordered a New York Steamer-$15, no drink, no chips, I went to pay for it and I ran the gift card through the scanner, it didn't take!, tried 3x more, cashier said it probably wasn't activated, he also implied that it could have been taken off the counter in front of the register and claimed it was a valid card. So I paid cash for my sandwich, went home, called the gift card balance # and it told me it had a $30 balance on it and that the card was purchased 2 months earlier. Franchises really need to fix their SHIT, because it's not like they're not making their money. $15 was rounded up because they guilt you into rounding up for the firefighters, honestly, I couldn't give a shit, they choose the lifestyle for the adrenaline rush, so there's no reason I need to put them on a pedestal. read more

They have gluten free options. Sometimes you want a sandwich instead of a salad. I just wish there was one closer to where I live.

This is an absolute wonderful location and delicious food. The young lady working today was absolutely wonderful!! I came in today ( 3/14) right after opening to get my birthday sub and a couple other things and the young lady at the register was sooo nice and helpful!! She made my day so wonderful It was made fast and delicious!! This is the closest location to my house which is a little far but we will come out here just because of her service!! read more

DEEElicoous subs! Italian (hot) is my favorite. Far and above flavor compared to other quick-serve places that rhyme with Bubway or Floppa Pons. Worth a drive! read more

I used to go there all the time. Love the food and the entertainment. Funny story I was there ordering my sub and a worker in the back with a funny mustache was doing a tik Tok dance! to this day I will never forget how hard I was laughing. Some would say he was "getting silly" 6/10 read more

One would think that a sub wouldn't take very long... but for some reason Firehouse subs take a long time to get. Not just this location, because I've been to multiple, so it's not their fault, but is crazy. It's just okay. Large is worth it cost-wise. I like the concept that they're going for with the firemen. read more

Firehouse Subs - Sandwiches Near Me - Stone Park, Illinois

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This was probably my favorite sub shop when I lived in this region. Really decent subs with a huge assortment of hot sauces to liven things up. And now, that I came back here again, I really wanted to try their sandwich so, here I am again. Now, to write my review about this sub, I can say that the sandwich itself was tasty and the consistency of flavor is still there. It wasn't quite toasty, but it was nice and warm enough. So, still okay for me, though I'm not sure for others. They offer also a fantastic assortment of chips, except for salt and vinegar chips, which I adore, and the staff was really polite, including one woman who was having lunch and still greeted me. They also have a great selection of chips, and other more, just visit this sub if you have time. Cause you will surely love this. read more

They talked the whole time they made my sandwich. They chit chatted so much that one that took my order didn't communicate to the other I wanted a tiny bit of mayo. Instead they gave me extra. I threw away the soggy sandwich. Ham and Turkey Sandwich read more

Left 1 star only because you can't leave zero...I had a couple coupons from an owner of diffrent location..when to this one on North Ave with coupons for a free med sub..owner of this location, Mia accused me of making them she said we don't have these coupons..that I was being a fraud...I called customer service made a complaint..representative said yes in fact these are coupons that they honnor.she said somebody would contact me back..2 weeks later and no response from anyone..mia..you lost a customer..I hope your rude ass causes you to loose your business .hopefully this location goes under ....karma read more

Before the COVID situation hit, I ate lunch at restaurants everyday. When I was in the area, this was my favorite submarine shop. Really good subs, and a large selection of hot sauces to spice up the sub. read more

It's a good fast food option. Better than Subway and cheaper than jersey Mikes it fits in a good spot as far as sandwich shops

Very great clean and great customer service but let me brag about how fresh the food and bread is loveeeeeeeeee this place would recommend

Firehouse has always been my family's favorite sandwich chain. When the owners are there it is SPOT on. Today my daughter came in and bought subs for the family and was treated very rudely. Whoever gave her the sandwiches needs to be retrained on customer service standards. My daughter said thank you several times and was completely ignored. The atmosphere there is like night and day when owners are there and when they are off. read more

"Should have ordered the large!" Service: 5/5 Owner is absolutely informative and helpful. As a first time visiter, I had no idea what to order. The owner helped rank the top 3 popular items and explained how Firehouse Donates to firefighters & Katrina survivors. Food is brought out to you. Followed by the owner asking how the food was. Food: 4:5/5 The size is not that filling. Likely due to a minimum of ingredients. I ordered a medium, next time I will be ordering a large! Atmosphere: 5/5 Clean. Well decorated. Price:4/5 Medium Brisket: $6.99 Chips & Drink Combo: $2.49 Overall: 5/5 Great experience however I'm still left hungry. I will be back to try more! read more

Firehouse Subs - Smokehouse Beef & Cheddar Brisket! Mmm - Sandwiches Near Me - Stone Park, Illinois

Great sub. I hadn't been to a firehouse in a while. The sub was quite good and service was fast

This manager was amazing!!! I ordered thru Uber and they got my sandwich wrong and when I called the store I let the lady know I was handicapped and was just ordering something for me to eat she told me she was making a new sandwich and personally delivering it to me so I could have my lunch. When she got here she wouldn't even let me give her money and told me she just wanted to make sure I was able to eat and she even threw in a brownie in for me!! That was the best customer service I have ever seen from any establishment!!!!! Way to go firehouse!! read more