Oh, I am heartbroken. Never have I ever been so disappointed. Firehouse subs has always been super consistent. The food has always been amazing. The service may not have always been great but the food more than made up for it. not today not only was my sandwich not toasted. It was actually soggy the really good mustard was put in two spots where one bite was nothing but mustard in the rest of it had none. It was a sloppy just not up to par. read more

Won't be visiting this location again and I recommend others order here with caution. I ordered 2 subs and a bottle of hot sauce. Apparently that isn't common there. I was accused of stealing my pick up order and showed my receipt, then after seeing that my hot sauce was missing I let them know and after they checked with their manager, I was offered a soufflé cup. So I took my bottle and left but was followed out and again accused of stealing even after they had already seen my receipt. A few toppings were missing from one of my subs and waaay too much dressing on the other. read more

Management needs to be notified of the poor service and food they are dishing out at this location. I always enjoyed Firehouse subs, but my new job has me close to a Jersey Mike's, which has been consistently good. So, in the area, I stopped by to get a firehouse sub. I got a medium beef brisket sub combo and it came to just over 17 dollars. The sandwich took a very long time and after waiting 10 minutes, it arrived with no sauce and barely any meat. It was gross and a total waste of money. Jersey Mikes doesn't have as many options but when it comes down to friendly service and quality food, there's no comparison. I may try Firehouse again, but never at this location. read more

I just received my order and this is the 5th time in a row they've got my order wrong. The other times were nbd being white bread instead of wheat but this isn't what I even ordered. And it doesn't help that I'm a very nauseous pregnant woman who can only eat certain things. I love Firehouse Subs but this did me over read more

Not many chain restaurants I enjoy eating at, but Firehouse is one! Love the Jamaican Jerk sub, and the employees at this location need a raise. They are dope! read more

Ordered a sub for pickup. Said it would be done in 15-20 minutes. Arrived in 20 minutes. 6 people were ahead of me waiting for subs. I waited 40 more minutes-total of one hour. Only one person working and she was slammed. Said she has had no help for r 4 hours. Never again! read more

Horrible service! The worst ever. I have eaten here many times, and while the service has not always been the best, it was truly bad tonight. I ordered online and they hadn't even started my order 5 minutes after it was supposed to be ready. Then I was berated by the staff because they didn't know how to fulfill my order without bread. If you can't do it, take it off your menu!! Don't look at me like I'm stupid because I ordered something that's on your menu! read more

Avoid this place at all costs! The service was horrible! The sandwiches were disgusting. The ice machine doesn't work and the drinks are extremely hot. They quality of the food was so poor. My dog wouldn't even eat it. Do better Firehouse.... So gross read more

Ordered on line to pick up during my lunch break. Waited an extra 30 minutes longer than the time they said it would be ready. Then my order was wrong. read more

Don't waste your time with online ordering. They don't even check it until you walk in and ask. 3rd time (and last time) I'll do that. Then it was wrong. It's on the screen. Sandwich was good enough but you'd think 6 months into COVID and they'd have the online thing down. read more

First time eating here. The food was way better than I had expected. They seem to care about putting out quality food and I will be back again. read more

Really good. It was my first time ever going to a firehouse sub place and I will definitely be back. The sandwich I had was awesome and the workers were nice. :) read more

Don't bother. They won't read your order anyways. Even when you place it online so that there cant be mistakes.....

If I could give it a zero I would. A coworker and myself were trying to order a sandwich when we where rudely intercepted and told we needed to leave for not wearing a mask by a young woman in the store. The stupidity that surrounds the logic of me wearing a mask in a store where they have on mask how am I going to effect you. I hope this place goes under. Went next door to fives guys no masks cut up made joke with the cooks about firehouses stupidity and unjustified harassment by the young woman working in there. Calling people "Stupid white folks". I have witnesses who are signing sworn affidavits. Firehouse what's your excuse for employing such angry people. *****update***** Gave into their demands to wear a mask for no reason in the store then my sandwich was mediocre. They are so stingy with the meat that the end of my large sandwich was nothing more than bread. When I mentioned it the young guy rudely suggested double meat? I have to give you twice the money just to have a complete sandwich? This place is horrible. I know it's a franchise I feel sorry for people in the area that don't have another option. read more

Turned us away for not wearing mask and offered us none at the door. IMO at this point you better offer a mask if you are going to demand me wear one. They were much more focused on me not wearing a mask than they were serving me. Being a business owner myself, it speaks volumes. It actually appeared they didn't want our business. They no longer have to worry about my frequent visits to their location. read more

Had a terrible experience with this place tonight. My newly widowed dad has had a hard time getting and keeping his appetite. He hadn't eaten all day and tonight at around 8:30pm I finally get him to name something that sounded good to him, he's always loved their Hook & Ladder . We get to Firehouse, open the door and we're immediately stopped by a female employee (didn't get her name) and she says "we're closing. I looked at my phone which was in my hand and the time was 8:43pm. I then asked the girl are y'all closed or closing? And she kind of got an attitude when she replied back louder "we're closed" like I was deaf and dumb. She then grabbed the door and shut and locked it. They're supposed to be open until 9 and my dad didn't want anything else. I took him all the way back to his house without stopping anywhere else. This might seem small and not a big deal to some people but people who are in a similar situation know exactly how upsetting this is. read more

Least impressive FHS I've ever been to. Forgot the kids treats (thank goodness we ate in), gave my kid the butt end of the turkey slices (I realize it's sliced meat, but one whole slice had the skin part on one side like it was the very end of the meat. Gross. Made me lose my appetite). Then to top it all off... the staff could be overheard from their back room dropping F-bombs and swearing in complaint about something. Not a place I'll rush back to again ‍ read more

I've been coming to firehouse subs a long time and it's disappointing to see them starting to slide down hill. I usually don't leave bad reviews but I'm to the point I have to or there can never be any change. No greeting when you enter. No ice. No tea. Probably 1/4 teaspoon to the cups of Sorensen sauce. Sandwich not near a big as used to be. Had to go back and ask for the cookie I ordered. One guy texting on his phone instead of making orders. Very disappointed in the way they are being ran. Management problem for sure. read more

We come here a lot on Wednesdays because kids eat free. The staff is always helpful, and the food is both consistently good and cheap with respect to its quality. Will return again, and I have no doubt that it will be just as tasty as the last time. read more

Firehouse Subs - Meatball sub - Delis Near Me - North Little Rock, Arkansas

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Good sandwich but really slow service. I know that's part of the motto. But really slow!! Didn't care for the honey ham on the Hero. Too sweet for me. read more

"Welcome to fire house" was the greeting I got. Walking in it smelt delicious. The whole staff was friendly and professional I got my food in about 10 minutes. I did notice that the dinning room floors needed to be swept however, it was 1240 when I walked in right after the lunch rush. The soda area was clean and free from debris and the bathroom is well maintained. The brisket sandwich was great. read more

Firehouse Subs - Brisket sandwich. - Delis Near Me - North Little Rock, Arkansas

Before the CoVid Pandemic, Lakewood Village Firehouse Sub was our go-to sub restaurant about once every 2 weeks. We have tried pick up at this location in NLR twice during the pandemic, including today at 3:30 pm. The person behind the counter does NOT listen to ingredient instructions. Today's sandwich was a complete disaster and 90% wrong. My husband told them what I wanted on my sandwich and showed them my note identifying what to include and what NOT to include as telling them didn't work last time. After opening my disaster sandwich at home, I called to speak with the manager and was told she would not be in until noon the next day. The person on the phone referred to my 65 year old husband as a dude. He then told me to take off the items I didn't want. It was impossible to remove the shredded lettuce and mustard-like substance. I asked him for his name and he refused and hung up on me. We will NEVER return to the Lakewood Village NLR Firehouse Sub location! If I could have given them a ZERO rating, I would have! read more

Made an order online. Was a bit of a wait once arrived. I know places get busy and workers still want to be friendly but if the guy was paying attention to making the food instead of talking so much maybe my order wouldn't have been messed up. I didn't notice this until home that my sub toppings were missing! No lettuce, no bacon, no toppings just the meat was there! Waste of time and money. I'm reminded why I don't go to firehouse often. read more

The subs are fantastic. I personally get the number 6 club on a sub. Place is very clean and staff are always very friendly. Only downfall in my opinion is it can take a while to get your food and that sucks if you have a short lunch. Catch up to the jimmy johns pace!!!! read more

Best hot sandwiches at a fast food place around. Kids eat free on Wednesday.

I really enjoy firehouse subs in heneral, but this particular location is hit or miss. One of the employees there is awesome and makes everything perfectly. Other times we have issues with not enough sauce or forgetting the pickles, etc. read more

Not very good. Probably the dirtiest Firehouse I have ever been to. Not to mention the Slowest service I have ever had at a Firehouse. No one is in a hurry to do anything. 4 people behind the counter with 5 customers in the store. It seems everyone is waiting on food. I don't know what else to say. Definitely not a Firehouse standard. read more

This place is great. Awesome food, friendly staff and a clean place to eat. The prices are a bit steep but it's really good. They also have a coke machine that you can mix all sorts of flavors. Overall excellent. I will be back! read more

Always consistent. Favorite place to get a hot toasted sub. No one makes a sub like Firehouse. Also love the pickle buckets for $2 each that go to the Firefighters Foundation. Firehouse subs has the right ideas all around. read more

This place was awesome food was fast and hot. The staff that took the order Devyn and Maya where on top of their game. Very fast and friendly and helpful in picking just the right sub for me and my whole family. Thanks for a great night out. Not to forget Tim the hot sauce wizard working hard keeping the place clean! read more

Placed my order over the internet. Paid for it also. When we got up there to pick it up there was no order to get. Did not get an order number. I went up there and took proof that it had been withdrawn. Talked to the general manager aka franchise owner who was of no help. Was told there was no money that came in from an online order. He then told me he was going to call the police to come remove me from the premises. Luckily I left before they got there. He has since called me over 20 times and texted about 5 times. read more