The best food and best service ! Always fresh food and clean inside both ladies Tennessee and the nice blonde lady aoutstanding customer service ! Keeps us coming back . Of all Firehouse subs this is the best in vegas!!!!! read more

Okay I see this place is known for their bad customer service. I'm at work and was going to order for me and a couple coworkers. This woman picked up and said "what!?" I said "hello?" She said "firehouse subs" I said "hello I'd like to order for pick up" she said "we don't do phone orders here at this service" very rudely. I said okay... and she then said sorry honey and hung up. I'm actually appalled lol people just because we're on the nice side of town doesn't mean our customer service is any better than the east side. read more

If you know me, you know I am a VERY big, die-hard Subway girl -- so when my husband suggested we try Firehouse Subs for the first time, I'll be honest... I was fully prepared not to love it. I figured I'd stick with something simple just in case. Well... they proved me completely wrong. I ordered the Italian sub, thinking it was the safest choice if I ended up not being impressed -- and WOW. The flavors were bold, fresh, and blended so well together. Every bite had the perfect balance of meats, toppings, and seasoning. And the pickle on the side? That was truly the cherry on top. Such a small touch, but it pulled everything together perfectly. Aside from the food, the facility itself was very clean and welcoming. Customer service was also great! Since it was our first time, the lady at the counter was incredibly kind and patient. She gave us suggestions and even shared her top three favorite subs, which made the whole experience feel more personal and helped us feel confident in what we were ordering. Safe to say this first visit definitely won me over. I still love my Subway, but Firehouse has officially earned its spot in our rotation. Would 100% recommend! unfortunately don't have any pictures to show. My family and I were so hungry after football shopping we just chowed down read more

Service was just ok, but my pastrami sandwich barely had any pastrami in it. Won't be back.

National Meatball day is on Sunday, March 9, 2025 this year! Firehouse subs had a discount for their Meatball sub that was offered between Friday March 7 and Sunday, March 9. Firehouse Subs has one of the best meatball subs that I've ever had! This Firehouse Subs location is off of the 215/Charleston exit in a shopping plaza. There are plenty of parking spots. My husband and I took our sub order to go. I ended up ordering the meatball sub. It's made from ground beef and pork. It also has Parmesan and Romano cheese, bread crumbs that are toasted, and Italian Herbs. The sub is also topped with lots of Marinara sauce and tons of provolone cheese! The service was super quick. We didn't wait longer than 10 minutes for both of our subs. The sub stayed warm until we got back to our house. My meatball sub was delicious! It was quite filling too. I could only eat half of it! The melted provolone cheese with the marinara sauce and herbs was scrumptious! This is one of my favorite subs at Firehouse Subs. Firehouse Subs is a must visit if you haven't tried their subs out yet! read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

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They don't answer the phone & the website is not running. Prolly best to go to Jersey mikes

Probably the driest customer service I've experienced in a minute was greeted by one employee as we entered, but Jeffrey the green haired one completely turned away from us servicing whatever he was servicing didn't wanna turn around to acknowledge us then after some time, turned around sauntered over to my boyfriend who initiated and said hello and he seemingly begrudgingly said "hey". I work in customer service and I get it when I don't wanna be at work but I don't put that negativity back at strangers, and so we all 3 left. read more

Vegetables look pathetic. Ordered two sandwiches and a salad. Lettuce was browning and wilted, tomatoes were mushy. Took it off sandwiches but the salad was inedible. Took away food to home so didn't know until I got home. One lady at counter, unfriendly, hardly said a word. read more

Firehouse Subs - Salad, that's supposed to be fresh vegetables, not just wilted brown mushy lettuce. Tomatoes? Peppers? Cucumbers? Anything? - Sandwiches Near Me - Las Vegas, Nevada

Wow, I've been coming here for years and just noticed that this firehouse location is a rip off! They charge $5.00 more for a medium combo with a sandwich than the location on Lake Mead near Tenaya! I will never go to this location ever again! Total rip off! read more

Worst firehouse subs location ever both ladies that work their have no good customer service the cashier complaining about people's energy and she feeds off of it , so technically that means she shouldn't be working in customer service if she can't keep it professional and every question you ask she gives attitude and the one making the sandwiches I asked for a to go container and she slammed it down when handing it she seemed upset I didn't know the size of the sandwich I don't work their idk how you measure a half eaten sandwich read more

I have been to three different firehouse subs in the last week because I like that oak ladder salad that I get the other two I went to were fine. They were great portions were good sized one is on rainbow, which is close to Patrick Lane rainbow Patrick and then I went to the one on North Durango, which is far in Durango. Those were great. Today I stopped in at the one at West Charleston. Terrible. There might be 2 tablespoons of meat on the whole salad. I will never go back to that location again. There was hardly anybody ever in their locations anymore. You would think they would try to be up the service and then at least give you the regular size portion. If I were to order the sandwich, I would have a lot more meat on that versus the salad you're paying $12 for that. read more

both guys did not have good customer service. asian older guy especially was kind of rude when i did not understand where they were pointing for me to go and rasied a tone. didn't appreciate it i was kind and just wanted my sub but at least it tastes good. read more

The bread is delicious, however, this location has messed up my order several times. And in reaching out to corporate, there is zero concern for any of the individual locations. I am not sure anyone actually enjoys working there, so you take the chance of getting whatever they feel like making that day. read more

We ordered through Uber eats. My husband's $25 large hero had very scarce roast beef, turkey and ham. The bread was soggy due to ridiculous amount of mayo. It was a complete waste of money as it was pretty much inedible. read more

Firehouse Subs - The other half - Sandwiches Near Me - Las Vegas, Nevada

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My first time ordering a sub sandwich here. I'm super impressed! Once I got home and took a bite, I was in love. The bread was super soft and delicious. The honey ham, tomato, onion, mustard and mayo are so tasty. Service was excellent and very welcoming. I'll definitely return. I love a good sub! Located Fort Apache/Charleston next to Smiths Grocery. read more

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They need to answer the phone I wanted to do a pickup order! Was almost late to work because I had to stand in line mind you I called and the phone rang read more

The place is very smelly and the worker doesn't looks professional . It makes the place look very bad. The food is disgustingly. The bread is old and the veggies are not fresh. I rather go to port a sub or subway. Overpriced and very expensive for a small sandwich. The place need to be updated. read more

The food tasted amazing! I ordered veggie sandwich, everything was great. The condiments were all old and in packs go to go, even thou we ordered to eat in. Their famous hot sauce was changed and they only had packaged ones. Service was ok. I probably will go back there but not as often as I was before. read more

Just ignorant. Fire who's working there. Literally came in too get an order that was ready. Ask them both for the order. Then proceeded to wait ten minutes cause I thought it wasn't done asked again, it was ready the whole time. Absolutely ridiculous. read more

This place is still a mess. Likely no corporate or franchisee oversight at this location. Stopped in to get a couple sandwiches as we were nearby. A foot long and medium sandwich combo is $34 dollars now. After looking at FTEP receipt I noticed I was charged $3.99 for a combo meal when the sign in front of me shows $2.99 for combo meal with chips. I ask about the discrepancy and they point to a smaller part of the menu on the wall behind the counter which shows $3.99. I advise the sign in front shows $2.99 and they say it must be outdated, remove it and later replace it with a $3.99 one. Go to use the restroom to wash our hands, which I would encourage everyone to do of course. Women's bathroom has a sign "out of service" and men's bathroom is locked. They see me waiting for the restroom and I have to ask if it's locked or someone in there. They say oh it's locked and have to get an employee to open the door. The employee unlocks the door and says lock it back up when done, I don't say anything as I'm entering the restroom and the employee mutters "or don't" as if I don't respond and was being rude. I tell the employee I heard what they said and I didn't need to acknowledge the comment. All the employees working could see the situation including the one who appeared to be a manager, none said anything. This place is far from las for Firehouse sub sandwich locations and hopefully someone does something about it to bring it back. read more

A year later much has changed! Smiling helpful employees and the place is spotless. My club sandwich (with pickle!) was delicious. Nice to be back for another visit and looking forward to more. This is the most expensive fast food sandwich place in town but is far and away better than the competitors. read more

This is a joke. Paid $19 for a bread and sauce sandwich. No cheese, hardly any meat, and the bread was dry and crusty. First and last time ordering from this location. read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

I only ordered 2 sandwiches & they managed to screw both of them up. When I got home and found the errors, I called 3 times nobody answered. So I drove up there calling on the way, right when I got to the corner of their place, they finally answered the phone Nicholas told me that his crew insisted they did the sandwiches correctly. I walked in, showed him my sandwich & that it had no dressing on it & was ordered with extra dressing. Nicholas grabbed the sandwich with his gloved hands that had been on the cash register tore my sandwich apart showed me the back of the meat where there was a little yellow dot & told me that's the dressing! I said well not only is that not enough dressing for regular a sandwich, but it's not extra dressing which is what I ordered, so then he told me he could get me dressing to go, I told him I wanted him to remake the sandwich, he refused, handed me the dressing in a cup & sent me on my way. There's a few things wrong with this 1 - the order shouldn't be wrong, 2 - I shouldn't have to call 3 times to get somebody to answer the phone, & 3 - customers shouldn't be treated like this! Nicholas was rude, didn't have an ounce of customer service in him, & as long as he's making sandwiches there I'm telling you to go somewhere else! I called corporate to filale a complaint, they refer you to their website. On their website I filed 4 times & all 4 times it told me, there was an error in submitting the complaint! I guess that's an easy way for Firehouse not to get any complaints! read more

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These were some of the best sandwiches I've had in awhile. Very flavorful and they do not skimp on the portions. The only down side was that they had a lot of phone orders and in person customers had to wait a long time to get their orders. The establishment was definitely understaffed. However the food was so good I will give them another try in the future. read more

Took too long! I was there for over 15 minutes for one sandwich. And the guy making the food had no hair net and his dreadlocks were hanging in his face on top of all the food! He could at least pull them back out of the way read more

Terrible service for us. Ordered delivery through Yelp. Order status started at 22 mins....didn't change from "working on it" AT ALL. Writing the review: Still says working on it. My daughter saw the bag on our outside gate. Two hot subs turned into two COLD SUBS. By the time we FOUND THEM. No notification. The subs were heated in our microwave and were comparible to convenient store pre-wrapped subs. Maybe a vending machine sandwich. Cost me $40....and probably worth $5 each at MOST. HUGE THUMBS DOWN....wont be ordering again. Get it together Firehouse Subs.... read more

Very friendly staff! The store was extremely clean and sandwiches were awesome. We got to the store minutes before they were about to close but staff insisted on taking our order which we really appreciated. read more

Tennessee is PHENOMENAL!!!!!! She exemplifies the most outstanding customer service with each visit!!!! I recommend this location to all of my colleagues so they can experience how incredible Tennessee is!!!! Firehouse has great food! Yet it is people like Tennessee that take your brand to another level!!!! read more

I just recently starting coming here because of my job is now located a few minutes away. I come here at least once a week. The staff is always friendly and my food is always good. I can find a good sandwich a lot of places, but i come here because it's typically quick and the service is always stellar. read more

Firehouse Subs - Peach Lemonade courtesy of the Coke freestyle machine. - Sandwiches Near Me - Las Vegas, Nevada

Hook and Ladder very delicious as always. Good service and friendly staff. Always a pleasure to go here.

TOOK 30 MINUTES to get 3 sandwiches.. walked in without being greeted. Then was charged $15 for double meat im actually in shock right now. Horrible customer service. Man had to refund me 3 different times because he charged $4 to substitute ham for turkey and then $10 to get double meat ???? read more

This place must be really busy and good they couldn't even wait on me. 4 people sitting in the place. They looked overwhelmed.

So I'm on this side of town and decided to stop here before going home. I'm the only one in here and it took them 15 minutes to make my sandwich. There were 3 people behind the counter. Two of them are just standing around talking while the other one moves really slow. The 2 stars is ONLY because of the SERVICE!!! The food is always good, but the service today really sucked!!! read more

This is the last time we'll ever spend a dime on this place!! I didn't feel like cooking today and asked my husband to pick up dinner. I looked online to see their menu and based off that I ordered the steak and cheese sub! He ordered the meatball sub. Neither one came close to what they look like online . Mine was bar far the worst thing ever . It looked like slop on bread ... his was even worse . I ate half and tossed the rest . I wouldn't feed this to my poor dogs . This has never happened before . I don't know what happened to this place but it went down real fast . My husband told me when he walked in 3 employees were taking as he stood there waiting to be acknowledged . He said the place looked dirty and felt he shove walked out at that point . Restaurants compete for your business and it's hard to keep it if you treat customers like crap and you make crappy food and you have a dirty establishment we're done!! read more

uber pick up takes 20 min with no one in the store and second guy is walking around cleaning and not helping with the 4 sandwich order shoulda been done before my arrival since I waited ten min at another location for food while accepting this order read more

Teenagers made me go to Firehouse Subs for free BDay Sandwich- the employees started dancing and singing "Happy BDay" - the sandwich turned out to be the best sub they've ever had so now it's our fave go to for amazing sub sandwiches!! tHaNk YOu!! read more

I have never had a bad experience at Firehouse subs, I used to be a frequent Subway, but after trying the sandwiches that Firehouse. Staff is friendly and makes sandwiches perfect. Business is always clean when I've been there and service is good. All different hunger sizes available, just don't get a small if you are any sort of hungry. That's just my opinion, too small. If you have a bad experience, give them a chance to make it right. read more

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Wow $21.79 for ONE sandwich, bag of chips and drink. The sandwich wasn't that great and to make it worse both of their bathrooms were closed for being vandalized?! What a dump! read more

I don't know what happened to this place but it was absolutely disgustingly filthy. The floors were dirty the windows were dirty the tables were dirty... It was absolutely so disgusting that I would have just turned around and walked out however I ordered my food online ahead of time to pick up. I asked for a water cup and when I went to go fill it I just threw the cup away because the drink station was so gross. The food was good, but I will say I definitely had a hard time eating it because I knew it was made in such a filthy place. Very sad. We used to come here all the time. We will never be back to this location. read more

This is the first Firehouse Subs I have ever been to. Hard to fathom, I know. But I did some research online and ordered the sweet and spicy meatball, which appears to be a semi-secret off-menu item. It was pretty good! Nice amount of spice and yummy melted cheese on top. However, this location's claim to fame, so to speak, and the reason why I went to this location specifically, is the soda machine (see pic). Very high-tech, but when I actually used it, I realized that they just have a bunch of flavored syrups which you can appropriately, or inappropriately, mix with your favorite soft drink. Some combinations are pretty gross, in my opinion. Who wants a vanilla-flavored Sprite? I appreciate that they have non-caffeinated, no-calorie sodas like Sprite Zero and Dasani Sensations. But keep in mind that if you add the flavored syrup, you will not have a diet drink anymore. Plus, it is hard to figure out what you are getting, if you are a drink nazi like me. For example, Dasani Sensations with Lemon - is that the no-calorie version or is it with the lemon syrup that has calories? Finally, people get enamored with the damn machine and stand in front of it, taking sips of every possible combination. They only have one machine so it gets super annoying. But enough about the drink machine. The cashier and food prep people were friendly, the food was good, I'll be back. read more

Firehouse Subs - Crazy drink machine. - Sandwiches Near Me - Las Vegas, Nevada